Biotique Reviews

Voted Average (3/5)

3 Votes

7 Reviews

Vote Now

In the Wellness Center category

Pie-Chart Analysis

29% users rated Terrible
43% users rated Poor
0% users rated Average
0% users rated Very Good
29% users rated Excellent
Write a review
J Johnny Erlandsen
361 days ago

Great products but poor service

Living in Scandinavia, it's often a challenge to find quality beauty products that cater to my specific needs. Thankfully, I stumbled upon biotique.com and was immediately drawn to their range of natural and effective skincare products. My first order arrived promptly, within 5 days, which was a pleasant surprise given the distance. However, my experience took a disappointing turn with my second order. Despite the high quality of their products, I faced a frustrating situation when my second order, which had already been debited, was yet to be dispatched. I reached out to their customer service through emails, hoping to resolve the issue, but unfortunately, I didn't receive any response. It left me feeling unheard and unimportant as a customer. Undoubtedly, the products themselves are exceptional, and I continue to be impressed by their efficacy. However, the lack of responsiveness from their customer service team was disheartening. I hope that in the future, they prioritize improving their service to match the excellence of their products. Overall, while I applaud their product quality, I can't overlook the need for better customer support. Even with this disappointing experience, I remain hopeful that biotique.com will address their customer service concerns, creating a truly outstanding experience for customers like me who value both exceptional products and attentive service.
R Ruchi Malhotra
1469 days ago

Thank You, biotique.com, for Your Customer Service!

As a frequent traveler, I always make it a point to purchase my favorite skincare products from the duty-free stores, and Biotique has always been my go-to brand. During my recent visit to the New Delhi international airport outlet, I was excited to stock up on my essentials. However, upon reaching home in the USA, I discovered that two of the items were missing from my purchase – a hair oil and a lipstick. I was devastated. Despite the initial disappointment, I reached out to biotique.com's customer service team to share my experience. To my relief, they responded promptly and with utmost sincerity. The representative I spoke with not only offered their sincere apologies for the inconvenience but also assured me that the missing items would be shipped to me at no extra cost. I was touched by the level of professionalism and genuine care demonstrated by the biotique.com team. It's one thing for a company to excel in producing high-quality products, but it's the exceptional customer service that truly sets them apart. Thanks to their quick resolution, I can continue to trust and rely on Biotique for all my skincare needs. Thank you, biotique.com, for your outstanding customer service and for valuing your customers' satisfaction.
R Ruchi Malhotra
1469 days ago

Disappointed by Biotique’s Airport Sales Experience

As a potential customer of biotique.com, I was excited to try out their products during a recent visit to the New Delhi international airport outlet. Despite not having used the products yet, I feel compelled to share my disappointment over the sales experience. I purchased 13 different items, and although the salesperson packed everything for me, I later discovered that two products were missing when I arrived home in the USA. The absence of the hair oil and lipstick from my purchase left me feeling let down and disheartened. I had planned to experience the full range of Biotique's offerings and was looking forward to trying out the hair oil and lipstick in particular. Trusting the salesperson, I did not count the items at the time of purchase, only to be let down upon my return. The absence of these products has not only impacted my initial enthusiasm but has also raised concerns about the overall customer experience with the brand. I hope that Biotique takes steps to address such lapses in customer satisfaction, as attention to detail and honesty in sales interactions are crucial in building trust and loyalty. While I have yet to experience the products themselves, this unfortunate incident has undoubtedly colored my initial impression. I remain hopeful that Biotique will take this feedback to heart and work towards ensuring a more positive and trustworthy customer experience in the future.
L Lore Almanza
1775 days ago

Do not buy from their website !!!!

I was initially hesitant to make a purchase from their website after reading the negative review, but I'm so glad I decided to give them a chance. My experience couldn't have been more different! From start to finish, their customer service was exceptional. I received regular updates about the status of my order, and when there was a slight delay due to a stock issue, they promptly reached out to offer me alternatives and ensure I was completely satisfied with my choices. When my package arrived, the products were exactly as described and of high quality. I understand that everyone's experience can differ, but I just had to share mine because it was so positive. I will definitely be a returning customer and recommend them to all my friends and family. Thank you for exceeding my expectations!
L Lore Almanza
1775 days ago

The Best Skincare Experience Ever!

After trying countless skincare brands, I stumbled upon Biotique and I'm thrilled with the results. Their website is user-friendly, and the ordering process was a breeze. The products arrived promptly, and I was blown away by the quality. Customer service was a delight to interact with, and they went above and beyond to address my queries. I'm absolutely in love with Biotique's products, and I can't wait to explore more of their range. Thank you, Biotique, for transforming my skincare routine!
P Prashant Dhar
2205 days ago

Authentic Ayurvedic Skin/Body/hair care products !

I recently discovered Biotique's authentic Ayurvedic skin and body care products, and I can't help but share my positive experience. As someone who values natural and safe ingredients, I was thrilled to find a brand that aligns with my principles. The fact that their products are 100% botanical, free from preservatives, and not tested on animals, gave me the confidence to try them out. The results have been remarkable. I've personally used their Bio Wild Grass "After Shave" Gel, and it's truly amazing. What's even more impressive is that my sister and mom have also tried other skin care items from Biotique, and the results were fantastic for them as well. The effectiveness of these products, coupled with the peace of mind that comes from using natural, Ayurvedic ingredients, has made me a loyal customer. It's reassuring to know that I'm not exposing my skin and body to harmful chemicals and preservatives commonly found in other products on the market. I can confidently say that Biotique has won my trust, and I highly recommend their products to anyone looking for safe, gentle, and effective skin and body care solutions. Cheers to Biotique for bringing the goodness of Ayurveda and herbs into our daily skincare routine!
P Prashant Dhar
2205 days ago

Authentic Ayurvedic Skin/Body/hair care products !

My review for biotique.com LOL, It seems I'm the only one who is going to review this company first !! But anyways, this company Rocks ! Really authentic Skin and Body care products, without any side effects. Biotique products are 100% botanical, and are made of organically-pure, preservative-free ingredients, with absolutely no animal testing done either. We have ordered many Skin and body care products, are they have been highly effective as well. NO side effects whatsoever. The Bio Wild Grass "After Shave" Gel is just awesome ! Even my sister/mom have been using other SKIN care items from them, and the results have been fantastic ! I trust in a natural approach, based on Ayurveda/herbs, which in my honest opinion is safe and gentle to use on our skin/body, unlike other creams sold in the market, which might contain hidden harmful chemicals and other preservatives. Cheers !

Introduction:

Biotique.com is an Indian online platform that offers natural and organic skincare, haircare, and wellness products for men and women. The brand has been around for more than 25 years and has gained immense popularity for its Ayurvedic and herbal formulations. With a wide range of products catering to different skin and hair types, Biotique.com has established itself as a go-to destination for those who care about using natural products for their beauty and wellness needs.

Pros and Cons:

Pros: - Biotique.com offers a wide range of natural and organic products that are gentle on the skin and hair. - The brand has a strong reputation in the Indian market and is known for its Ayurvedic formulations. - Biotique.com offers free shipping on orders above Rs. 999. - The platform offers various payment options, including cash on delivery (COD) and online payments. - Biotique.com offers promotions and discounts on its products from time to time. Cons: - The platform charges a shipping fee of Rs. 100 for orders below Rs. 999. - The website can be slow at times. - Biotique.com does not have an extensive range of makeup products.

User Experience:

Biotique.com has a user-friendly interface with easy navigation. The website is easy to browse, and the products are well-categorized. The website also has a search option that makes it easy for users to find products they are looking for. The platform also offers detailed product descriptions, including information about ingredients, usage, and benefits. However, the website can be slow at times, which can be frustrating for users.

Pricing and Value for Money:

Biotique.com offers products at affordable prices. The prices of products range from Rs. 75 to Rs. 999, with most products priced between Rs. 200 to Rs. 500. The brand offers various combo packs that offer good value for money. The platform also offers promotions and discounts, making the products even more affordable.

Alternatives:

Some alternatives to Biotique.com are: - Plumgoodness.com - Mamaearth.in - Forestessentialsindia.com - Khadinatural.com

Customer Service:

Biotique.com has a responsive customer service team that is available through phone, email, and live chat. The platform also has an FAQ section that answers common queries related to orders, payments, and returns. The brand also provides regular updates on the status of orders, which helps users stay informed about their purchases.

Product Quality and Selection:

Biotique.com offers a wide range of natural and organic skincare, haircare, and wellness products. The brand uses herbal and Ayurvedic ingredients that are gentle on the skin and hair. Biotique.com offers products for different skin and hair types, making it easy for users to find products that suit their needs. The quality of products is excellent, and users can expect to see a visible difference in their skin and hair over time.

Website Usability:

Biotique.com has a well-designed website that is easy to navigate. The website is mobile-responsive, making it easy to browse on mobile devices. The platform has a search option, making it easy for users to find products they are looking for. The website also has a clean layout, making it easy for users to focus on the products.

Returns and Exchanges:

Biotique.com has a hassle-free return and exchange policy. Users can initiate a return or exchange by contacting the customer service team within seven days of receiving the product. The brand also offers a refund or replacement for damaged products.

Promotions and Discounts:

Biotique.com offers promotions and discounts on its products from time to time. Users can subscribe to the platform's newsletter to stay updated on the latest promotions and discounts.

Reputation:

Biotique.com has a strong reputation in the Indian market. The brand is known for its Ayurvedic formulations and natural products. Biotique.com has been around for more than 25 years and has established itself as a reliable and trustworthy brand.

Payment Options:

Biotique.com offers multiple payment options, including cash on delivery (COD), credit card, debit card, net banking, and digital wallets.

Loyalty Programs:

Biotique.com does not have a loyalty program.

Customer Reviews:

Biotique.com has positive customer reviews on its platform and on other online platforms. Users have praised the brand's natural and organic formulations and the visible difference they see in their skin and hair after using the products.

Community Involvement:

Biotique.com does not have an extensive community involvement program.

Shipping and Costs:

Biotique.com offers free shipping on orders above Rs. 999. For orders below Rs. 999, the platform charges a shipping fee of Rs. 100. The platform delivers products across India, and users can expect to receive their orders within seven to ten working days.