Biovea is an online retailer that sells various health and wellness products, including vitamins, supplements, skincare, and personal care items. The company was founded in 2001 and has been providing quality products to its customers ever since.
Pros and Cons
Pros:
- Wide selection of products
- Affordable pricing
- Free shipping on orders over $39
- 30-day return policy
- Excellent customer service
Cons:
- Limited information on product ingredients and sourcing
- No loyalty program offered
- Limited payment options
User Experience
Biovea's website is easy to navigate, making it easy for customers to find what they need. The search function is also efficient and provides accurate results. The website is well-organized, making it easy to find specific products or categories.
Pricing and Value for Money
Biovea offers competitive prices for their products, and their pricing is often cheaper than other retailers. They also offer free shipping on orders over $39, which is a great value for customers.
Alternatives
Some alternatives to Biovea include iHerb, Swanson Health, and Vitacost. These retailers offer similar products and pricing but may have different promotions or loyalty programs.
Customer Service
Biovea has excellent customer service, with a dedicated customer support team available to answer questions and address concerns. They also offer a 30-day return policy, which allows customers to return products that are not satisfactory.
Product Quality and Selection
Biovea offers a wide selection of products, ranging from vitamins and supplements to skincare and personal care items. While product quality may vary, Biovea offers third-party lab testing results for some of their products, ensuring transparency and quality.
Website Usability
Biovea's website is user-friendly and easy to navigate. The website's organization and layout make it simple for customers to find the specific products they are looking for.
Returns and Exchanges
Biovea offers a 30-day return policy for products that are not satisfactory. The company also provides a prepaid return label, making the return process easy and convenient.
Promotions and Discounts
Biovea offers promotions and discounts regularly, such as seasonal sales or coupon codes. Customers can sign up for the company's newsletter to receive updates on promotions and discounts.
Reputation
Biovea has a good reputation within the online retail space, with many positive customer reviews. The company has been in operation for over 20 years, demonstrating its longevity and reliability.
Payment Options
Biovea only accepts major credit cards as payment options, limiting payment options for customers who prefer other payment methods.
Loyalty Programs
Biovea does not currently offer a loyalty program or rewards program for its customers, which may be a drawback for repeat customers.
Customer Reviews
Biovea has positive customer reviews, with many customers praising the company's pricing, customer service, and variety of products.
Community Involvement
Biovea does not have a significant presence in the community or offer any charitable initiatives.
Shipping and Costs
Biovea offers free shipping on orders over $39, making it a great value for customers. The company also ships internationally, with shipping costs varying depending on the destination.
Review Description: The product did not work for 3 days. After thatthe product came out of the tube as a liquid, not a foam.The product could not be used as a liquid.I would like to refund the product and deliver a high-quality new packaging door
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Reviewer Name: nennu
Review Submission Date: 2023-01-13
Review Title: Scam
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Review Description: Nowhere on the Finnish website does it state that it ships from USA and you will have to pay customs on your order. Ships super super slow
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Reviewer Name: Carl dillon
Review Submission Date: 2023-01-11
Review Title: Item received within 2 weeks over Xmas…
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Review Description: Item received within 2 weeks over Xmas period. Tracking via fed ex and then UK royal mail. All good. Very quick considering it came from USA.
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Reviewer Name: Laura Bracewell
Review Submission Date: 2023-01-08
Review Title: So this is where we go for a response…
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Review Description: So this is where we go for a response on orders gone wrong Ordered hoodia and had a different order sent to me. Was told I would be sent the right one, two emails sent (one with a prompt to say I would rather not use trust pilot like other seem to need to to communicate) and no response. Perhaps I’ll get a reply now?!
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Reviewer Name: EL Ran
Review Submission Date: 2023-01-08
Review Title: Thank u
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Review Description: I deleted my review because the company contacted me and solved the problem thank you
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Reviewer Name: Pauline
Review Submission Date: 2023-01-02
Review Title: My sleep aid tablets were stopped at…
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Review Description: My sleep aid tablets were stopped at the Irish Customs as they said there was a banned substance included in them. I had gotten 2 lots of them earlier in the year and didn't have any problems. Can Biovea look into this for me please.
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Reviewer Name: Carole Kinane
Review Submission Date: 2023-01-02
Review Title: u delivered so quickly and I wasn't…
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Review Description: You delivered so quickly and I wasn't in so you left at post office which was brilliant Definitely will buy from you again without a doubt. Many thanks.
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Reviewer Name: Maz
Review Submission Date: 2022-12-19
Review Title: Where's my order
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Review Description: Where's my order? It's supposed to be here by now. I'm going to keep writing a review in here every day until I receive an answer and a definite date of when I'll be receiving it! My order number is #44577979
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Reviewer Name: Mrs Williams
Review Submission Date: 2022-12-17
Review Title: Terrible service - itemsnot arrived after 3 weeks after dispatch
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Review Description: My order, which was placed on 30th November, still hasn't arrived. It isn't even in the UK yet though it was sent a day after delivery so this has nothing to do with the Royal Mail strikes. Won't be ordering from Biovea again - it is a joke service. Will go back to using iherb.com as their deliveries are super fast from the US.
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Reviewer Name: A A
Review Submission Date: 2022-12-16
Review Title: Where is my orders ?????
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Review Description: Where is my orders ?????I have written 4 times already in regards to my orders that have never arrived!!‘They don’t even reply’ !!!!!!!I I will never buy from this company again,and advise people not to trust this company.At this point I want a refund, they don’t provide it either!!!!!Avoid this company!!!!