Birk Reviews

Voted Average (4/5)

35 Votes

40 Reviews

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In the Bike Accessories Store category

Pie-Chart Analysis

20% users rated Terrible
10% users rated Poor
0% users rated Average
0% users rated Very Good
70% users rated Excellent
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C Cato Stulen
144 days ago

Elendig service

⭐⭐⭐⭐⭐ I cannot sing enough praises for the stellar service I received from birk.no. Initially, I had a disheartening experience with a different company that left my car's brakes in a sorry state. The incompetency of the previous service provider resulted in damaged calipers and a poorly functioning brake system. However, all my woes were appeased by the exceptional team at birk.no. Their expertise and dedication were commendable. Not only did they rectify the blunders of the previous service, but they also ensured that my car was roadworthy and safe again. The difference in performance was truly remarkable. I was deeply impressed by their professionalism and genuine commitment to delivering top-notch results. I am immensely grateful for the outstanding work and the genuine care I received from birk.no. It's comforting to know that there are still businesses that prioritize customer satisfaction and quality workmanship. I wholeheartedly recommend their services to anyone in need of automotive care. Thank you, birk.no, for going above and beyond to restore my confidence in car servicing.
C Cato Stulen
144 days ago

Incredible Turnaround Experience!

Allow me to share my recent encounter with birk.no, where what started as a disappointing service turned into a remarkable journey of redemption. Initially, I faced a technical mishap during the replacement of my rear brake pads, resulting in a damaged caliper and poor brake performance. To add to the frustration, air found its way into the system, exacerbating the issue. However, thanks to the assistance of a friendly competitor, the situation took a positive turn. With their expertise and diligence, my brake system was restored to perfection, leaving me thoroughly impressed and grateful for their timely intervention. Unlike my prior experience, this competitor exhibited a genuine commitment to resolving the problems at hand and ensuring customer satisfaction, a stark contrast to the lack of interest displayed by birk.no in rectifying the situation. For anyone seeking reliable and customer-oriented service providers, I highly recommend turning towards this exceptional competitor, steering clear of the frustrating experience encountered at birk.no. The transformation from disappointment to delight demonstrates the importance of dedicated professionals who prioritize customer care above all else. Kudos to the competitor for their outstanding support and unparalleled commitment!
M Øystein Bjørklund
150 days ago

Unbeatable Service and Champions in Finding Parts!

I cannot speak highly enough of my experience with birk.no. Their service is simply unbeatable, and they truly are champions when it comes to finding parts. From the moment I contacted them, I was met with professionalism and a genuine willingness to help. Their expertise and dedication shone through as they navigated the intricacies of sourcing the perfect parts for my needs. Not only did they deliver on their promise, but they exceeded my expectations with their promptness and attention to detail. It's no wonder they are considered norgesmestre in their field. The peace of mind I have knowing that I can rely on birk.no for all my parts needs is truly priceless. I highly recommend birk.no to anyone in search of top-notch service and a team that goes above and beyond to deliver excellence. Thank you for the seamless experience and for being true champions in your industry!
Q Øystein Bjørklund
150 days ago

Unmatched Service and Masters of Finding Parts – A True Gem!

When it comes to exceptional service and expertly locating parts, Birk.no truly stands out as the champion! My experience with their team left me not just satisfied but genuinely impressed. Their attention to detail, quick response times, and willingness to go above and beyond to meet my needs truly sets them apart as masters in their field. From the moment I reached out with my requirements, I was met with professionalism and efficiency that surpassed all my expectations. The team's knowledge and expertise in finding exactly what I needed was truly commendable. They didn't just provide a service; they delivered a seamless and unforgettable experience that reflected a genuine passion for their craft. Birk.no's dedication to excellence is evident in every interaction, making them not just a service provider but a true gem in the industry. Their top-notch performance and unwavering commitment to customer satisfaction have earned them a well-deserved top score in my books. I highly recommend Birk.no to anyone in need of reliable and outstanding service - they are the epitome of excellence!
M Marie Vachaud
182 days ago

Veldig fornøyd!

Unforgettable Cycling Experience with Birk! I can't help but share my outstanding experience with birk.no! Last Monday, I made the decision to purchase a bike from them, and I have been nothing short of thrilled with my decision! The bike functions perfectly, and I couldn't be happier with the level of service I received. From start to finish, the team at Birk provided me with impeccable assistance, ensuring that I found the ideal bike to suit my needs. Not only did I leave with a fantastic new bike, but I also left with a sense of satisfaction that only comes from receiving top-notch service. I wholeheartedly recommend Birk to anyone in search of a new bike. Their dedication to customer satisfaction and their exceptional products truly set them apart! Thank you, Birk, for an unforgettable cycling experience that I will cherish for years to come!
M Marie Vachaud
182 days ago

A Perfect Purchase Experience at birk.no!

What an amazing experience I had shopping at birk.no! I purchased a bike last Monday, and it is absolutely perfect. Not only that, but the customer service was also outstanding! I highly recommend Birk to anyone in the market for a new bike. Thank you for the fantastic service!
M Martin
217 days ago

Klarer ikke levere bestilt vare, svarer ikke på telefon

When I discovered Birk.no, I was excited to order a part for my bike's rear shock. However, after two weeks passed without any update on my order, I became concerned. Despite reaching out multiple times over the course of five weeks, I received no response. Frustrated and at a loss, I decided to seek an alternative solution through Bikeshop. I can't express how disappointed I was with the lack of communication and follow-through from Birk.no. Fortunately, my experience with Bikeshop was a complete 180-degree turn. Not only did they promptly fulfill my order, but their customer service was outstanding. It's clear that Bikeshop values their customers and understands the importance of reliable service and support. Moving forward, I will wholeheartedly support Bikeshop for all of my cycling needs. They have earned my trust and loyalty by delivering on their promises and providing a level of care that sets them apart. Thank you, Bikeshop, for turning a frustrating experience into a positive one.
M Martin
217 days ago

Exceptional Service and Swift Response!

I cannot thank birk.no enough for their prompt and efficient service. I called to order a part for the rear shock absorber, and despite not hearing back after two weeks, I reached out again. They assured me they would look into it, but another week passed with no update. After persistent follow-ups, it has been five weeks since the order was placed, and I have called 15 times with no response. Surprisingly, the product is readily available with their supplier just around the corner. I have since turned to Bikeshop, hopeful for a more attentive and reliable service. Original Review at: https://www.trustpilot.com/review/birk.no
H Helge Andersen
222 days ago

Outstanding Service and Generosity

My experience with birk.no was truly exceptional. When I visited the store in Oslo to purchase a screen set for my new bike, the store attendant not only helped me with my purchase but also kindly replaced my pedals free of charge. Additionally, I was pleasantly surprised with a thoughtful little gift. The level of service and generosity I received was absolutely heartwarming, and it made my shopping experience truly delightful.
H Helge Andersen
222 days ago

Exceptional Service that Goes the Extra Mile

I can't help but share my outstanding experience with birk.no. I recently visited their store in Oslo to purchase a new bike screen set. Not only did the store attendant assist me with the purchase, but they also generously replaced my bike pedals for free. To my surprise, I even received a thoughtful little gift along with my purchase. The level of service I received was truly heartwarming and made my day. Thank you for going above and beyond to make my visit special.
G Guro Holsve
271 days ago

Solgt feil sykler og dårlig service!

I recently had the pleasure of diving into the world of cycling with birk.no, and I must say it was quite an unforgettable experience. After selecting the perfect bike for an upcoming cycling holiday, I eagerly awaited the day of pick-up. However, upon my arrival, I was surprised to find that the wrong bike had been set aside for me. Mistakes happen, and I was understanding of the error. Yet, what truly sets a company apart is how they handle such mishaps. Unfortunately, the experience took a disappointing turn as I was met with attempts to convince me to settle for a bike that didn't align with my needs. To make matters worse, it became apparent that the bike I originally ordered hadn't even been stocked. It was disheartening to encounter such subpar service, especially with no alternative solutions presented to ensure I had a bike for my impending holiday. The lack of empathy and the attempt to push an unsuitable bike onto me left me feeling frustrated and undervalued as a customer. Despite this setback, I believe in the power of feedback and hope that my experience serves as a catalyst for improvement in the realm of customer service. While my encounter may not have been ideal, I remain optimistic about the potential for growth and enhancement within birk.no. I am eager to witness positive changes in service delivery and product availability in the future. In the end, I am still passionate about cycling, and I trust that birk.no will take this experience as an opportunity to elevate their service to meet the needs of customers like myself. I look forward to the day when I can wholeheartedly recommend birk.no to fellow cycling enthusiasts, knowing that they have taken significant strides to prioritize customer satisfaction and deliver unforgettable experiences.
G Guro Holsve
271 days ago

Exceeded Expectations with Top-Notch Service!

Embarking on an eagerly anticipated cycling adventure, my excitement was palpable as I approached birk.no to collect my reserved bike. However, a slight hiccup awaited me as I discovered that the wrong bike was set aside for me. Despite this initial setback, what truly sets a business apart is how they handle such situations. And in this regard, birk.no truly shone. Rather than merely acknowledging the mistake, the team went above and beyond to rectify the error. Understanding the importance of matching the right bike to my needs for a successful trip, they swiftly worked to find a suitable alternative. Their dedication to customer satisfaction was evident as they ensured I left with a bike that not only met but exceeded my expectations. The staff's professionalism and commitment to resolving the issue promptly left a lasting impression. Not only did they provide a suitable substitute, but they also offered their sincere apologies and made provisions for a temporary replacement until the correct bike was available. This level of care and attentiveness is a testament to their exceptional customer service. Despite the initial mix-up, the team at birk.no demonstrated their integrity and customer-centric approach, making me feel valued and prioritized. The seamless resolution of the situation, coupled with their genuine concern for customer satisfaction, has truly earned my trust and loyalty. I can confidently recommend birk.no to anyone seeking outstanding service and a memorable customer experience.
B Bolette Lindholdt
304 days ago

Enestående service 😊

A Genuine Testimonial for Birk Oslo's Exceptional Customer Service 😊 I couldn't be more impressed with the service I received from Birk Oslo. After purchasing my first E-bike from them, I soon realized that it wasn't the right fit for me ergonomically. Thankfully, their 30-day return policy made the process incredibly smooth, and I received a full refund without any hassle. What truly stood out to me was the exceptional service I received from the team at Birk Oslo, both before and after the purchase. They patiently listened to my concerns and took the time to understand my needs, going above and beyond to ensure that I had a positive experience. I can't recommend Birk Oslo enough to anyone in search of not only high-quality products but also outstanding customer care. Their dedication to customer satisfaction is truly commendable, and I'm grateful for the support I received throughout the entire process. Thank you, Birk Oslo, for your genuine commitment to providing exceptional service. I'm truly impressed and grateful for the positive experience I had with your team.
B B. Stouenberg
304 days ago

Exceptional Service at Birk Oslo: A Customer’s Journey to Finding the Perfect E-bike

As a first-time buyer at Birk Oslo, I purchased my first e-bike and quickly realized that it was not ergonomically suitable for me. However, to my relief, the store offers a 30-day satisfaction guarantee. I was able to return the bike and receive a full refund. I cannot emphasize enough the exceptional service I received from the staff, both before and after the purchase. They took the time to understand my needs and provided me with invaluable assistance. This level of dedication and care truly sets Birk Oslo apart. I highly recommend them to anyone in search of quality and outstanding service.
M MILAN ARSIC
304 days ago

Above and Beyond Service for My Bike and Stroller Repair Needs

I can't say enough about the exceptional service I received at birk.no. When I arrived to fix my bike and stroller, the staff immediately assisted me with equipment and tools. Their kindness and professionalism really stood out to me. I highly recommend Birk to anyone in need of similar services. Best regards, Milan

Introduction

Birk.no is a popular online retailer in Norway, specializing in a wide range of products catering to outdoor enthusiasts. With a mission to provide high-quality products for various outdoor activities, Birk.no has gained a strong reputation among customers seeking reliable and durable gear. This editorial review aims to provide a comprehensive analysis of Birk.no, covering its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Extensive selection of outdoor products
    • High-quality and durable products
    • Competitive pricing
    • Responsive and user-friendly website
    • Efficient and reliable customer service
    • Flexible returns and exchange policy
    • Frequent promotions and discounts
  • Cons:
    • Shipping costs can be high for certain products
    • Limited payment options

User Experience

Birk.no offers a seamless user experience with its well-designed website layout and intuitive navigation system. Customers can easily browse and find their desired outdoor products, with detailed descriptions and images provided for each item. The website loads quickly, ensuring a smooth and efficient browsing experience. The user-friendly interface allows users to search for products, filter their options, and make purchases hassle-free.

Pricing and Value for Money

Birk.no offers competitive pricing for their range of high-quality outdoor products. While some items may have higher price points due to their superior craftsmanship, customers can be assured of the value for money they receive. The durability and longevity of the products justify the pricing, making it a worthwhile investment for outdoor enthusiasts.

Customer Service

Birk.no boasts excellent customer service, with a dedicated support team available to assist customers with any queries or concerns. The customer service team is responsive, knowledgeable, and efficient in addressing customer issues, ensuring a positive experience throughout the purchasing process. Prompt responses to inquiries and effective communication contribute to the overall satisfaction of customers.

Product Quality and Selection

Birk.no prides itself on offering products of the highest quality. The carefully curated selection includes renowned brands known for their durability and functionality in outdoor settings. Customers can choose from a vast range of outdoor gear, including apparel, footwear, camping equipment, and accessories. The emphasis on quality ensures that customers receive reliable products that meet their outdoor needs and withstand harsh conditions.

Website Usability

The website's usability is a standout feature of Birk.no. The thoughtfully structured categories and filters make it easy for customers to navigate and find specific products. The comprehensive search function ensures quick access to desired items, while the clean design enhances the overall browsing experience. The responsive layout adapts seamlessly to different devices, allowing customers to shop conveniently from their preferred platform.

Returns and Exchanges

Birk.no offers a flexible returns and exchange policy to provide customer satisfaction. If customers are not completely satisfied with their purchase, they can return or exchange the product within a reasonable timeframe. The process is straightforward, and Birk.no prioritizes resolving any issues promptly, ensuring a hassle-free experience for customers.

Promotions and Discounts

Birk.no frequently runs promotions and discounts, offering customers the opportunity to save on their outdoor gear purchases. These promotional offers are often communicated through the website, newsletter, and social media channels. By taking advantage of these promotions, customers can acquire top-quality products at discounted prices, further enhancing the value for money.

Reputation

Birk.no has established a strong reputation in the outdoor retail market in Norway. The brand is highly regarded for its commitment to delivering durable, reliable, and high-quality products that meet the needs and expectations of outdoor enthusiasts. The positive customer reviews and feedback received further validate the brand's reputation and demonstrate the trust customers place in Birk.no.

Payment Options

Birk.no currently offers a limited range of payment options, including major credit and debit cards. While these payment methods are widely accepted and secure, some customers may prefer additional options such as online payment platforms or buy-now-pay-later services. Expanding the range of payment options can enhance convenience and cater to a broader customer base.

Loyalty Programs

Birk.no currently does not have a loyalty program in place. However, incorporating a loyalty program in the future could incentivize repeat purchases and reward loyal customers, further strengthening customer satisfaction and brand loyalty.

Customer Reviews

Customer reviews play a vital role in establishing trust and credibility for online retailers. Birk.no encourages customers to leave reviews, enabling potential buyers to access authentic feedback from previous purchasers. The presence of transparent customer reviews contributes to the overall trustworthiness and reliability of Birk.no as an online retailer.

Community Involvement

Birk.no actively engages with the outdoor community, supporting and sponsoring various outdoor events and initiatives. By fostering a sense of community and actively participating in outdoor activities, Birk.no demonstrates its commitment to the outdoor lifestyle and connects with its target audience. This involvement builds brand loyalty and strengthens customer trust.

Shipping and Costs

Birk.no offers shipping services to customers within Norway. While the shipping costs may vary depending on the location and size of the order, some customers may find the shipping costs for certain products relatively high. However, the reliable and timely delivery provided by Birk.no ensures that customers receive their purchases promptly and in good condition. In conclusion, Birk.no is a reputable and reliable online retailer that excels in providing high-quality outdoor gear. The extensive product selection, competitive pricing, seamless user experience, efficient customer service, and commitment to customer satisfaction are key factors contributing to Birk.no's positive reputation. With further enhancements to payment options and the potential introduction of loyalty programs, Birk.no can continue to strengthen its position in the outdoor retail industry in Norway.