Users Voice for Birkenstock

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Birkenstock Overall rating
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Review article published on: 10 Jun 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 1.4 1.7 2.7 4.1 3.4
Feb 2023 5 1.3 5 3 5 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Birkenstock Review by

Introduction is an online store that offers a wide range of footwear products from the well-known brand Birkenstock. The company has been in the business for over 200 years and is known for its high-quality footwear that is both comfortable and stylish. The products available on include sandals, shoes, and boots, among others.

Pros and Cons

  • Wide range of footwear options
  • High-quality products
  • Comfortable and stylish
  • Easy navigation on the website
  • Higher price point compared to other brands
  • Not all products available in all sizes
  • Limited color and style options for some products

User Experience

The website is well-designed and easy to navigate, with clear category sections and filters for easy product search. Users can view products in different colors and styles, and zoom in on product images to check for details. The checkout process is straightforward, and users can choose from a range of payment and delivery options to suit their convenience.

Pricing and Value for Money

Birkenstock products are known for their high quality, but this also comes with a higher price point compared to other brands. However, customers can be assured that they are purchasing a product that is both durable and comfortable, making it worth the investment.


Some alternative brands for comfortable footwear include Crocs, Teva, and Clarks, which offer similar products at a lower price point. However, Birkenstock's reputation for quality and comfort may make it a preferred choice for some customers.

Customer Service offers good customer service, with prompt responses to queries through email and phone support. Customers can also track their orders and receive updates through SMS and email notifications.

Product Quality and Selection

Birkenstock products are known for their high quality, with durable materials and comfortable footbeds that offer ample support for feet. The selection of products on is wide, with options available for men, women, and children.

Website Usability

The website is easy to navigate, with clear sections and filters for product search. The product pages are informative, with multiple images and detailed descriptions to help customers make informed decisions. The website also loads quickly, making the shopping experience seamless.

Returns and Exchanges offers a hassle-free returns process, with a 30-day return policy for customers. Customers can initiate returns through the website or by contacting customer support directly.

Promotions and Discounts offers occasional discounts and promotions through its website and social media channels. Customers can also sign up for the newsletter to receive updates on new products, promotions, and sales.


Birkenstock is a well-known brand with a reputation for high-quality, comfortable footwear products. The company has been in the business for over 200 years and has built a loyal customer base over the years.

Payment Options

Customers can choose from a range of payment options, including credit cards, debit cards, net banking, and e-wallets like Paytm.

Loyalty Programs does not offer a loyalty program at this time, but customers can sign up for the newsletter to receive updates on new products and promotions.

Customer Reviews

Customer reviews on are generally positive, with customers praising the comfort and quality of the products. However, some customers have noted that the products can be expensive and not available in all sizes.

Community Involvement

Birkenstock is committed to sustainability and is involved in several community initiatives that promote environmental conservation and social responsibility.

Shipping and Costs offers free shipping on all orders above Rs. 3000, with delivery times ranging from 2-7 business days depending on the location. Customers can also choose express delivery options for an additional fee.