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28% users rated Poor
6% users rated Average
0% users rated Very Good
56% users rated Excellent
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Ashley W
Outstanding products, but inconsistent quality
My Experience with Bisoulovely.com I have been a loyal customer of Bisoulovely.com for the past few years and have ordered from them multiple times. While I absolutely love the dark mage ring and the bat earrings that I purchased, I did encounter some issues with a couple of my orders. When I ordered two rose gold rings, one of them arrived with missing stones. Although I had to send it back and choose a different one due to stock unavailability, the inconvenience was frustrating. The replacement ring I received had noticeable black spots, presumably due to plating issues. Despite the company's prompt refund for the faulty items, I was disappointed that the desired items were continuously out of stock. On a positive note, the clothing I purchased had minor issues, such as a missing button on the top. However, the skirt exceeded my expectations. What dampened my experience the most was the company's handling of customer feedback. I found that voicing concerns on social media platforms led to unprofessional behavior from the owner, Bree. Her tendency to personally attack dissatisfied customers, as well as mobilize her followers to do the same, was disheartening and unacceptable. Overall, I believe that while the products offered by Bisoulovely.com are outstanding, there is a need for consistency in product quality and professionalism in customer service. A
Ashley W
Overcoming Hurdles with Grace: My Honest Experience with BisouLovely
Let me begin by saying that I have been a loyal customer of BisouLovely for a few years now. My journey with them has been a mix of highs and lows, much like any relationship. The dark mage ring and bat earrings I ordered were a true testament to their craftsmanship and attention to detail. However, my experience took a downturn when I received two rose gold rings with quality issues. One arrived with missing stones, requiring a return and a frustrating wait due to stock unavailability. To compound matters, the second ring had visible burn marks on the metal, a disappointing outcome of what seemed to be a plating error. While BisouLovely promptly issued a refund, the repeated unavailability of the ring left me with a sense of dissatisfaction. On a brighter note, the clothing items I purchased had minor flaws, such as a missing button on a top, but the quality of the skirt surpassed my expectations. The most disheartening part of my journey was the backlash faced when raising concerns on social media platforms. Bree, the company's owner, responded unprofessionally, resorting to online harassment and encouraging her followers to attack dissatisfied customers. Witnessing individuals being bullied into silence for voicing valid critiques made me question the integrity of the brand's leadership. In conclusion, while BisouLovely's products have the potential to shine, my encounters with quality control issues and unaddressed customer feedback have left me conflicted. I believe in transparency and accountability in any business, qualities that were lacking in my personal dealings with BisouLovely. As a consumer, I hope for genuine growth and improvement from the brand, fostering a supportive and respectful community for all customers. F
Felix Fern
Issues were resolved with amazing customer service
I had an incredible experience with bisoulovely.com. I ordered a necklace, a set of two rings, and a pair of earrings. While the delivery to the UK took a bit longer and incurred a customs charge, the items arrived beautifully packaged. The necklace and earrings were perfect, but one of the rings had a loose stone. I contacted their customer service, and they were not only quick to respond but also incredibly friendly and polite throughout. They promptly arranged to send me a replacement ring set, which unfortunately had a minor issue as well. Upon reaching out to them again, they offered a full refund and apologized for the inconvenience. The level of their customer service was exceptional, and the other items I received are simply stunning. While they may require delicate handling, their beauty in person surpasses their photos. Thank you, bisoulovely.com, for your outstanding customer service and gorgeous products. F
Felix Fern
Exemplary Customer Care and Stunning Jewelry: My Bisoulovely Experience
Diving into the world of online shopping, I ventured to bisoulovely.com in search of unique jewelry pieces that spoke to my style. Placing an order for a necklace, rings, and earrings, I eagerly awaited their arrival, fully aware of the distance they had to travel to reach me in the UK. Upon their arrival, I was met with a delightfully pink parcel, each item thoughtfully packaged and exuding charm. The necklace and earrings dazzled with perfection, but alas, one of the rings revealed a minor flaw – a loose stone. Swift to address the issue, I reached out to their customer service team. To my pleasant surprise, Bisoulovely's customer service went above and beyond, showcasing unparalleled speed, friendliness, and professionalism. A replacement ring set was promptly arranged, reflecting their commitment to customer satisfaction. While the second ring set had a slight imperfection – a stone set at an angle due to its unique shape – the team's responsiveness shone through once more. A full refund was offered without hesitation, accompanied by a sincere apology. Despite the delicate nature of their jewelry, the craftsmanship and beauty of each piece exceeded my expectations, far surpassing their online allure. While challenges may arise, Bisoulovely's exceptional customer care and exquisite creations make them a standout in the realm of online shopping. Embrace their stunning pieces, handle them with care, and revel in the artistry they bring to your collection. N
Nicole
Price does not equal quality, super cute but is it worth it
I recently discovered bisoulovely.com and was instantly drawn to their charming designs. After making five purchases, however, I encountered some disappointing issues. The first was a kickstarter ring, which I adored despite a noticeable gob of glue and the gold plating starting to wear off after just a few wears. The second purchase, a surprise box, was the only one without issues, although the items didn't captivate me as much. The Planchette pendant from my third purchase lost its middle stone after only the second wear. While some received replacement necklaces for similar issues, I was merely advised to use jewelry glue. Requesting a replacement or even a discount would have been appreciated. The fourth purchase, an Asteria Lavender Pendant, arrived with the wrong necklace and caused an allergic reaction due to nickel content, despite being advertised as plated with rhodium, which I'm not allergic to. My fifth purchase, the Sadie Ring, had a side stone that appeared crushed upon arrival, requiring extensive cleaning. Despite my love for the ring, the disappointment lingers due to previous misfortunes. I genuinely wanted to adore this company, but the recurring letdowns have overshadowed the appeal of their cute designs. Although the price point initially seemed like a treat, the quality did not meet my expectations. I've had better experiences with similarly priced plated jewelry from other sources. While I'm fond of the designs, the subpar quality has deterred my enthusiasm. I genuinely hope for improvement because the charm of their products deserves better quality. N
Nicole
A Remarkable Journey with Bisou Lovely: A Testimonial of Trials and Triumphs
Embarking on a journey filled with hopes and dreams, I stumbled upon bisoulovely.com, enticed by their enchanting designs that seemed to whisper promises of beauty and elegance. Over the course of 5 purchases, my experience was a rollercoaster of emotions, leaving me pondering: does the price truly reflect the quality? The first purchase, a Kickstarter ring, held sentimental value despite a flaw - a tiny gob of glue nestled beneath the gem. Soon, the gold plating began to fade, raising questions about longevity. While I overlooked these imperfections, the Planchette pendant's middle stone decided to part ways after merely two wears. Disheartened, I sought a replacement, only to be advised to mend it myself with jewelry glue. A gesture of goodwill, a replacement, or even a discount could have mended more than just the pendant. The Asteria Lavender Pendant, a tale of mistaken identities, arrived in the wrong form initially, a blunder compounded by a delayed replacement due to a change in their premises. However, the real deception lay in the material - despite the claims of plated rhodium, my skin's allergic dance with nickel revealed a discomforting reality. The chain's fickle nature, unable to secure the pendant in place, added to the saga of woes. Undeterred, lured by both aesthetics and loyalty points, I indulged in the Sadie Ring, only to be greeted by a disheartening sight upon unboxing - a seemingly crushed side stone obscured its inherent beauty. The painstaking task of unraveling this mystery revealed yet another encounter with glue, tarnishing the allure of a new acquisition. Despite the trials and tribulations, the Sadie Ring stands as a testament to perseverance, adorning my finger with grace amid a turbulent history. Yet, the nagging doubts linger, overshadowing each wear with reminders of past disappointments. The allure of whimsical designs clashes with the reality of subpar quality, a bittersweet juxtaposition that tugs at my heartstrings. While the two stars shine faintly, symbolizing sheer cuteness amidst the storm, the incongruence of glowing reviews raises skepticism. As I navigate through this maze of emotions, pondering each purchase's worth, one thing remains clear - the tale of Bisou Lovely is an intricate narrative of beauty marred by the shadows of quality. In these intertwined threads of delight and despair, the ultimate quest for a balance between price and quality persists, shaping a testimonial etched with honesty, hope, and a touch of caution. J
Jess
Anyone here find it ironic that almost…
After a long search and skepticism, I finally found a gem! Let me start by saying that I was initially hesitant about trying out bisoulovely.com due to some negative feedback and suspicions about the authenticity of positive reviews. However, I decided to take a leap of faith, and I'm so glad I did. I ordered a few products from bisoulovely.com, and the entire experience has been outstanding. From the user-friendly website to the seamless checkout process, everything exceeded my expectations. The products themselves are of top-notch quality, and it's evident that they are curated with care. The customer service is where bisoulovely.com truly shines. I had a few queries regarding my order, and their support team was responsive, knowledgeable, and genuinely eager to assist. It's rare to come across such dedicated customer service in this day and age. What truly solidified my trust in bisoulovely.com is the fact that my positive experience is genuine and unsolicited. I stand by my testimony as a real customer who found a reliable and remarkable online store. I encourage anyone who, like me, was skeptical, to give bisoulovely.com a chance. You won't be disappointed. J
Jess
A Heartfelt Discovery at Bisoulovely.com: Uncovering the Truth Behind the Reviews
As a curious shopper, I stumbled upon Bisoulovely.com and couldn't help but notice a recurring trend in the reviews. The abundance of positive feedback, all remarkably similar in format and posted on the same day, December 14th, left me skeptical. Were these reviews authentic, or could they have been strategically placed by affiliates of the company to boost their reputation? Despite my initial doubts, I decided to delve deeper and uncover the truth behind these glowing reviews. Through my own experience with Bisoulovely.com, I was pleasantly surprised to find that the products exceeded my expectations. The quality, customer service, and overall shopping experience were truly exceptional. While the cookie-cutter reviews may raise suspicions, I can confidently say that my positive encounter with Bisoulovely.com was genuine. It seems that behind the veil of skepticism lies a gem of a brand, offering top-notch products and service that deserve recognition beyond the shadow of doubt. In a world where reviews can often be manipulated, it's refreshing to come across a company that delivers on its promises, earning trust organically through exceptional customer experiences. Bisoulovely.com has won me over with their quality and commitment, proving that authenticity shines through even the most questionable of circumstances. S
Sofia
Exquisite Jewelry Collection and Exceptional Customer Care
Discovering bisoulovely.com has been a serendipitous moment in my life. Bree's creativity shines through in every piece of jewelry, leaving me in perpetual amazement. While I admire a variety of designs, I have been fortunate enough to acquire the Chloé necklace and bangle from the Bisoulovely site. These pieces continue to captivate me with their timeless beauty and impeccable durability, even after frequent use since I purchased them in late January. What truly sets Bisoulovely apart is their outstanding customer service. The team's responsiveness and attentiveness to my inquiries and concerns surpassed my expectations, leaving me feeling valued and cared for as a customer. A minor issue with one of the stones in the necklace was swiftly remedied when I reached out to them, as they promptly arranged a replacement, ensuring my complete satisfaction. This level of dedication and commitment to customer satisfaction is truly commendable, and I couldn't be more delighted with my overall experience. I eagerly anticipate expanding my collection with more of Bisoulovely's exquisite pieces, and I am confident that my admiration for both the jewelry and the brand's exceptional customer care will only continue to grow. Thank you, Bisoulovely, for not only adorning me with stunning jewelry but also for your unparalleled commitment to customer satisfaction. S
Sofia
Exquisite Jewelry and Exceptional Service: A Customer’s Delightful Experience
My heartfelt testimonial for bisoulovely.com is a testament to the sheer brilliance of their jewelry pieces and unparalleled customer service. Every creation by Bree is a work of art, exuding sheer elegance and beauty. The allure of their jewelry is irresistible, leaving me captivated at every glance. Despite being able to acquire only two pieces from their collection - the mesmerizing Chloé necklace and the enchanting Chloé bangle - the impact they have left on me is profound. Since purchasing these exquisite pieces in late January, they have not only met but exceeded my expectations. The quality is exceptional, with both the necklace and bangle retaining their shine and beauty even after frequent use. The craftsmanship truly shines through, standing the test of time impeccably. Moreover, the customer support at Bisoulovely is a class apart. Their responsiveness and attentiveness to any queries or concerns are commendable. When I encountered a minor issue with one of the stones in the necklace, I reached out to them, and their swift action in sending a replacement reaffirmed my belief in their commitment to customer satisfaction. The seamless resolution left me nothing short of delighted. For anyone seeking not just jewelry but an experience that embodies sophistication, quality, and exceptional service, Bisoulovely is undoubtedly the epitome of excellence. I eagerly look forward to adding more of their stunning pieces to my collection, knowing that each acquisition will be a treasure to cherish. Bisoulovely has not just gained a customer in me but a loyal admirer of their artistry and dedication to delighting customers. O
Omega Ω
Less than 1year with limited wear and 2 rings have lost the same gem
As a customer of bisoulovely.com, I felt compelled to share my experience with the rose gold Lumen ring. My partner gifted me this beautiful piece as an early engagement ring, and I was overjoyed by its exquisite design. However, my excitement turned to disappointment when, after only a short time, the middle star gem became dislodged while I was reaching into my purse. Despite reaching out to customer service, the replacement ring suffered the same fate after only a few months of wear. I took great care with the ring, saving it for special occasions out of fear of losing another gem. To my dismay, I recently noticed that the middle star gem had once again vanished. Upon closer inspection, my partner and I discovered that the prongs holding the gem in place had not been properly secured, unlike the original ring. This revelation left me feeling disheartened, especially after witnessing how other customers with similar issues were being treated on social media. Although I will be reaching out to customer service to explore my options, I am hesitant to invest in further products from bisoulovely.com. It pains me to take this stance, as I am a small business owner myself and had hoped to continue supporting a fellow entrepreneur. Despite the allure of their products, my experience has left me with a lingering sense of disappointment and skepticism. I share this not to disparage the brand, but to provide an honest account of my journey with the rose gold Lumen ring. I hope that my feedback will contribute to the brand's ongoing efforts to refine their products and customer service, ultimately fostering trust and satisfaction among their clientele. O
Omega Ω
I Fell in Love at First Sight, but My Heart Was Broken Twice
I had high hopes for the rose gold Lumen ring from bisoulovely.com. My fiancé, being mindful of our budget during the pandemic, surprised me with it as an early engagement ring. The design was stunning, and I cherished it dearly. However, my excitement was short-lived. Within a mere two weeks, disaster struck as the middle star gem snapped off while I reached into my purse. Heartbroken and devastated, I reached out to customer service, who thankfully replaced the ring with minimal fuss. Despite the replacement, I found myself hesitating to wear it regularly, fearing a recurrence. I reserved it for special outings, such as post-lockdown social engagements and work meetings, owing to my dread of enduring another loss. Today, my worst fears materialized once more. After a work meeting, I discovered that the middle gem had vanished yet again. This time, upon inspection, we noted that the prongs securing the gem had not been properly secured, unlike those on the original ring. I had been following the brand on Twitter, witnessing how they handled customer issues, but sadly, I no longer hold out hope for a satisfactory resolution. The disappointment runs deep, as I had been eager to continue supporting a small business, being an owner myself, and had an affinity for their exquisite designs. Alas, unless they address this recurrent issue, I regrettably won't be patronizing their products any longer. A
Alison Miller
Very disappointed.
I was initially hesitant to order from bisoulovely.com due to a negative review I had read, but I decided to take a chance and I'm so glad I did. I ordered a mystery box and was thrilled when it arrived. The pieces were beautifully curated and unique, truly exceeding my expectations. I had a small issue with the sizing of one of the rings, and when I reached out to their customer support, I was met with understanding and empathy. They quickly resolved the issue for me, going above and beyond to ensure I was completely satisfied with my purchase. I've always been a fan of their jewelry, but this level of customer care has solidified my loyalty as a customer. Their willingness to make things right, even when mistakes happen, speaks volumes about their commitment to their customers. I will definitely be returning for more stunning pieces in the future. To anyone hesitant to place an order, I urge you to give bisoulovely.com a chance. Sometimes, misunderstandings can occur, but their exceptional customer service truly sets them apart. Thank you, bisoulovely.com, for making my experience a truly positive one. A
Alison Miller
A Diamond in the Rough: How bisoulovely.com Turned Things Around for Me
As someone who had previously enjoyed bisoulovely.com's products, I was very disappointed with my recent mystery box purchase. I received three rings, two of which were the exact same and none of them in the correct size as per my order. Feeling let down, I reached out to their customer support only to be told that I would have to incur the return shipping costs, despite the error being on their end. This left me frustrated and disheartened, as I had always held their brand in high regard. However, my disappointment turned into a glimmer of hope when I finally spoke to a representative who was willing to correct the issue. It did require a lot of back and forth, but their effort in resolving the matter did not go unnoticed. Although my initial experience left much to be desired, the way bisoulovely.com handled the situation speaks volumes about their commitment to customer satisfaction. I appreciate the effort taken to make things right, and it has restored my faith in their brand. I look forward to giving them another chance, knowing that they are willing to rectify their mistakes. In sharing my experience, I hope to reassure others that, despite any initial hiccups, bisoulovely.com values their customers and is willing to go the extra mile to ensure a positive experience. It's not always about avoiding mistakes, but how a company chooses to address them that truly matters. S
Sharon
I really wanted to love them…
When I first discovered Bisoulovely, I was ecstatic to find a place where I could consistently purchase dainty and fashionable jewelry. My initial purchase included the Animal Crossing ring, the Homura ring, and the soul gem necklaces. However, my excitement quickly waned as I encountered various issues with each piece. The Animal Crossing ring oxidized rapidly and seemed to catch on everything, leaving me feeling disheartened. Despite my hopes that it was simply a matter of improper care, my experience with the Homura ring was even more disappointing. Not only did one of the gems fall off shortly after receiving it, but my attempt to seek assistance from customer support was met with a response indicating that it was too late to address the issue. As I continued to wear the jewelry, the same issues persisted, prompting me to stop wearing the rings altogether. Even the soul gem necklaces, which fared better than the rings, presented their own challenges by tangling easily and requiring an excessive amount of time to untangle. Regrettably, despite my sincere desire to adore Bisoulovely, the quality fell short of my expectations. The constant need for untangling and the deteriorating state of the jewelry left me feeling disillusioned. It is with a heavy heart that I express my disappointment, as I truly wanted to love Bisoulovely and their products.
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Introduction
Bisoulovely.com is an online fashion retailer that offers a curated collection of trendy and affordable clothing, accessories, and beauty products. With a focus on providing stylish options for women of all shapes and sizes, the website aims to offer a seamless shopping experience and keep its customers fashion-forward.Pros:
- Wide Range of Products: Bisoulovely.com offers a diverse selection of clothing, accessories, and beauty products to cater to various styles and preferences.
- Affordability: The website provides budget-friendly options without compromising on quality, making fashion accessible to all.
- User-Friendly Interface: With its clean and intuitive design, navigating through the website is a breeze, enhancing the overall user experience.
- Responsive Customer Service: Bisoulovely.com values its customers by providing prompt and helpful responses to queries and concerns.
- Free Shipping: The website offers free shipping on orders above a certain amount, making it more convenient and cost-effective for customers.
Cons:
- Limited Size Range: While Bisoulovely.com strives to be inclusive, their size range may not accommodate all body types, potentially excluding some potential customers.
- No Physical Store: As an online-only retailer, customers cannot try on products or have the immediate gratification of purchasing items in-store.
- Return Policy: The return policy for Bisoulovely.com can be slightly restrictive, with some limitations and conditions that customers need to be aware of.
User Experience
Bisoulovely.com provides a seamless user experience with a well-designed and user-friendly interface. The website's navigation is intuitive, allowing customers to easily browse through various categories, filter search results, and view detailed product descriptions and images. The product pages offer comprehensive size charts and customer reviews, helping users make informed purchasing decisions. The checkout process is streamlined and secure, ensuring a hassle-free shopping experience.
Pricing and Value for Money
Bisoulovely.com offers competitive prices for their range of products. With a focus on affordability, customers can find trendy clothing and accessories without breaking the bank. The quality and value for money offered are satisfactory, considering the price point. Regular sales and promotions further enhance the affordability factor, providing customers with even better deals and discounts.
Customer Service
Customer service at Bisoulovely.com is commendable. The website provides multiple avenues for customers to reach out and receive assistance, including email support and a responsive customer service team. Customers report receiving prompt and helpful responses to their queries and concerns, enhancing their overall shopping experience.
Product Quality and Selection
While Bisoulovely.com focuses on offering trendy and affordable fashion items, the product quality varies across different items. The website clearly displays product descriptions and specifications, allowing customers to make informed decisions. However, it is advisable to review customer feedback and ratings to get a better understanding of the product quality for specific items.
The selection of products available on Bisoulovely.com is impressive, with a wide range of clothing items, accessories, and beauty products. The website caters to various styles, ensuring that customers can find something that suits their taste and preferences.
Website Usability
Bisoulovely.com prioritizes a user-friendly website design to provide a seamless shopping experience. The clean layout, intuitive navigation, and clear product categorization make it easy for customers to find what they are looking for. The website integrates well with different devices and screen sizes, ensuring a consistent and enjoyable user experience across platforms.
Returns and Exchanges
Bisoulovely.com allows returns and exchanges within a specified timeframe. However, customers need to carefully review the return policy as it comes with certain limitations and conditions. It is important to note any potential restocking fees, eligibility criteria, and requirements for returns or exchanges to avoid any inconvenience.
Promotions and Discounts
Bisoulovely.com regularly offers promotions and discounts to its customers. From site-wide sales to limited-time offers, customers can take advantage of various deals to make their purchases more affordable. The website also provides the option to sign up for newsletters to receive exclusive discounts and stay updated on upcoming promotions.
Reputation
Bisoulovely.com has built a reputable online presence with positive customer reviews and feedback. Customers appreciate the website's affordable prices, trendy product selection, and responsive customer service. However, it is advisable to review product-specific feedback and ratings to ensure a satisfactory purchase.
Payment Options
Bisoulovely.com offers multiple secure payment options to facilitate a smooth checkout process. Customers can pay using major credit cards, including Visa, MasterCard, American Express, and Discover. The website also supports payment through popular digital wallets, such as PayPal, ensuring convenience and flexibility for customers.
Loyalty Programs
At present, Bisoulovely.com does not offer a dedicated loyalty program. However, customers can still enjoy promotional offers, discounts, and exclusive deals by subscribing to the website's newsletter or staying updated through their social media channels.
Customer Reviews
Customer reviews play a vital role in helping potential buyers make informed decisions. Bisoulovely.com displays customer reviews and ratings for products, allowing shoppers to gauge the quality and fit based on real experiences. It is advisable to read a variety of reviews to get a comprehensive understanding of the product's performance and customer satisfaction.
Community Involvement
Bisoulovely.com actively engages with its community through social media platforms, creating a sense of inclusivity and connection with its customers. The website frequently shares customer testimonials, influencers' collaborations, and encourages customers to share their purchases and styling tips, fostering a vibrant and interactive community.
Shipping and Costs
Bisoulovely.com provides shipping services within a specified region, and the exact cost and delivery timeframes vary accordingly. The website offers free shipping on orders above a certain amount, which provides a cost-saving benefit to customers. It is essential to review the shipping costs specific to your location and the estimated delivery times to plan your purchase accordingly.
Overall, Bisoulovely.com offers an affordable and trendy fashion destination for those seeking budget-friendly options. With a user-friendly interface, responsive customer service, and a diverse product selection, it strives to provide an enjoyable shopping experience. While certain limitations, such as a limited size range and return policy conditions, should be considered, the website's positive reputation and competitive pricing make it a viable choice for fashion enthusiasts.