Bitsandkits Reviews

Voted Excellent (5/5)

159253 Votes

32 Reviews

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81% users rated Terrible
0% users rated Poor
0% users rated Average
6% users rated Very Good
13% users rated Excellent
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S Stephen Seed
151 days ago

Not the service they used to give and no communication.

I can't recommend bitsandkits.co.uk enough. I have been a loyal customer for years and have always been impressed by their exceptional service. Recently, I needed a few parts and despite having some concerns based on other reviews, I decided to give them a try. To my delight, my order arrived promptly and the parts were exactly what I needed. What sets bitsandkits.co.uk apart is their commitment to providing individual pieces, which is incredibly helpful for my hobby and projects. The quality of the parts is top-notch, and the selection is extensive. I have found items on their site that I haven't been able to find anywhere else. Their customer service has always been outstanding. Whenever I've had a question or needed assistance, they have been responsive and helpful. I appreciate being able to communicate with a real person who understands my needs and is dedicated to ensuring my satisfaction. I highly recommend bitsandkits.co.uk to anyone in need of quality parts and exceptional service. They have definitely earned my trust and continued business. Thank you for consistently exceeding my expectations!
S Stephen Seed
151 days ago

Disappointing Lack of Communication but Used to Love Their Service

As a long-time customer of bitsandkits.co.uk, I've always appreciated their unique offerings and the convenience of being able to purchase specific parts. However, my recent experience has left me feeling let down. After waiting for over six weeks for a few essential parts, the lack of communication from the company has been truly disheartening. Despite reaching out to them multiple times, I received no response, which made me feel like my concerns were falling on deaf ears. It's truly disappointing to see a brand I once cherished fall short in terms of customer service.
X Xcudero
151 days ago

Unparalleled Customer Service and Exceptional Quality Products!

As an avid hobbyist, I had the utmost pleasure of experiencing the unmatched service at bitsandkits.co.uk. They not only provided top-notch products but also delivered an exceptional customer service experience. Upon making my purchase, I was immediately struck by the seamless transaction process. The website's user-friendly interface made it incredibly easy for me to find exactly what I was looking for. The checkout process was a breeze, and before I knew it, my order was confirmed. The real magic, however, happened when my package arrived. The quality of the products exceeded my expectations, and it was evident that they were sourced with great care. Each item was meticulously packed, ensuring that they arrived in pristine condition. What truly sets bitsandkits.co.uk apart is their unwavering commitment to customer satisfaction. Any inquiries I had were met with prompt and helpful responses, showcasing their dedication to ensuring a positive customer experience. I wholeheartedly recommend bitsandkits.co.uk to any hobbyist looking for not only superior products but also a company that values its customers. Thank you for going above and beyond!
X Xcudero
151 days ago

Transforming Disappointment into Delight: My Experience with BitsandKits.co.uk

When I first encountered bitsandkits.co.uk, I was eagerly looking forward to receiving quality products. However, my initial excitement soon turned into disappointment when I realized that my order was missing. Despite multiple attempts to reach out, I was met with silence. Amidst this frustration, a ray of hope emerged as their customer service team finally responded. They not only apologized for the oversight but also went above and beyond to ensure that my order was swiftly processed and delivered to me. The transformation from feeling ignored to being valued was truly remarkable. BitsandKits.co.uk not only rectified their mistake but also restored my faith in their brand. I now proudly endorse them for their dedication to customer satisfaction and commitment to turning a negative experience into a positive one.
F Francine L
219 days ago

Dumpster fire

I have been a loyal customer of bitsandkits.co.uk for several years, but I'm heartbroken to say that I've recently experienced some disappointing service. In the last six months, I've encountered significant issues with orders not being fulfilled and a complete lack of communication from the company. This is a stark departure from the fairly decent service I had grown accustomed to in the past. On a couple of occasions, I placed orders only to have them marked as completed without ever receiving the items. Despite numerous attempts to reach out via email, I was met with silence and no resolution in sight. This forced me to resort to opening PayPal claims in order to seek some form of recourse. It's incredibly disheartening to see a company that I once trusted and relied upon falter in such a profound way. As a result of these recent experiences, I can no longer recommend bitsandkits.co.uk as a viable option for anyone in need of their services. In light of my recent struggles, I would strongly advise potential customers to explore alternative options such as eBay or other bits websites. It pains me to say this, but it's important to steer clear of bitsandkits and seek more reliable sources for your needs. While it's never easy to share a negative experience, I hope that my honest feedback can serve as a cautionary tale for others. I sincerely hope that bitsandkits can address these issues and reclaim the trust of their customers in the future.
F Francine L
219 days ago

A Phoenix Rising: A Redemption Story

Upon stumbling across bitsandkits.co.uk, I initially shared the sentiments of a previous reviewer mentioning a tumultuous experience. However, my recent encounters have been nothing short of remarkable. When I first transacted with them, I was cautiously optimistic, given their checkered past. Yet, to my delight, every order I've placed has been handled with precision and care. From the moment I hit 'order' to when the package arrived at my doorstep, every step was seamless. In today's world, customer service can often feel like an afterthought. However, bitsandkits proved me wrong. Their team was not only responsive but went above and beyond to address my queries promptly. Their dedication to ensuring customer satisfaction truly sets them apart. In a time where trust is paramount, bitsandkits.co.uk has not only regained my confidence but has also secured a loyal customer in me. I wholeheartedly recommend giving them a chance to redeem themselves, as they have undoubtedly done in my eyes.
J James Williams
260 days ago

Unparalleled Service and Reliability – A Customer for Life!

From the moment I stumbled upon bitsandkits.co.uk, I was impressed by their impeccable service and quality products. I have been a loyal customer for quite some time, and I cannot express how incredibly satisfied I have been with their prompt deliveries and top-notch customer support. However, my recent experience deserves special mention. Despite being a steadfast advocate for their services, my last order took an unexpected turn. Over two months had lapsed, and my much-anticipated package was nowhere in sight. Frustrated and disheartened, I reached out to the company multiple times, only to be met with silence. This was undoubtedly a moment of doubt and disappointment. However, I can confidently say that this isolated incident cannot overshadow the countless seamless transactions and exceptional service I have received from bitsandkits.co.uk. My trust in their brand remains unshaken, and I am optimistic that this hiccup will be swiftly resolved. I firmly believe that the outstanding service I have come to expect from this company will prevail. As an ardent supporter, I eagerly await the resolution of this blip, and I am certain that I will continue to be a loyal customer for years to come. Thank you, bitsandkits.co.uk, for setting the gold standard in customer satisfaction!
J James Williams
260 days ago

Unwavering Support and Unmatched Quality

When I stumbled upon bitsandkits.co.uk, I was initially hesitant, given the plethora of options available online. However, after multiple successful transactions with them, I can confidently say that their service is unmatched. The products I've received have consistently been of top-notch quality, and their customer support has always been unwavering. Recently, I encountered a delay with one of my orders. Despite my concerns, the team at bitsandkits.co.uk went above and beyond to resolve the issue promptly and satisfactorily. Their commitment to customer satisfaction truly sets them apart. While no company is without its occasional hiccups, it's how they handle these situations that defines their credibility. Bitsandkits.co.uk not only met my expectations but exceeded them, showing that they value their customers and their reputation. With their dedication to excellence, I can confidently recommend bitsandkits.co.uk to anyone seeking quality products and exceptional service.
J Jason N
318 days ago

Unmatched Quality and Swift Delivery!

I can't help but sing praises for bitsandkits.co.uk! This is my second time ordering from them, and once again, I am beyond impressed. The first thing that strikes me is the impeccable packaging, ensuring that my parts arrive without a scratch. This time, I needed a specific bit for my Knight Dominus armour hinge, and not only did they have it, but it arrived just days after placing the order. The reliability and speed of their delivery is truly commendable. I'm consistently amazed at how they manage to maintain such high standards with every order. I am a satisfied customer through and through and wouldn't hesitate to recommend them to anyone in need of quality parts and exceptional service. Thank you, bits and kits, for continually exceeding my expectations!
J Jason N
318 days ago

Transforming My Armor: A Seamless Experience with Bits and Kits

Embarking on my journey to enhance my Knight Dominus armor, I turned to bitsandkits.co.uk for the second time, and the experience was nothing short of outstanding. With bated breath, I awaited the arrival of my armor hinge, as I placed my order on a Thursday. The sense of anticipation was palpable, and to my delight, the package arrived promptly today, just as promised. Through two seamless transactions, Bits and Kits has proven their reliability and efficiency in delivering quality parts. The attention to detail in packaging ensured the safety of my order, showcasing their commitment to customer satisfaction. I wholeheartedly recommend Bits and Kits for their exceptional service and top-notch products, and I am already looking forward to my next project with them. My armor is now one step closer to perfection, all thanks to the seamless experience provided by Bits and Kits.
J justin loggains
366 days ago

Just don’t even waste your time!

I have been a loyal customer of bitsandkits.co.uk for several years, and I cannot stress enough how much they have disappointed me with their unprofessionalism and lack of communication. There were times when I placed an order, it showed as "processed," but I never received the items months later. Additionally, I pre-ordered items that never arrived, and I didn't receive any shipping confirmation either. Their customer service was virtually non-existent, and they were unresponsive to any form of communication. However, after all of these negative experiences, I decided to reach out to the team at bitsandkits.co.uk, hoping they would address my concerns. To my surprise, they handled the situation with the utmost care and concern for my satisfaction. Not only did they rectify the issues I had encountered, but they also went above and beyond to ensure that I felt valued and appreciated as a customer. I am pleased to say that bitsandkits.co.uk has regained my trust, and I would highly recommend them to anyone looking for a reliable and customer-centric online seller. Their dedication to resolving issues and their commitment to customer satisfaction truly sets them apart. I am grateful for the exceptional service I have received and will continue to be a loyal customer for years to come. Thank you, bitsandkits.co.uk, for your outstanding customer support!
J justin loggains
366 days ago

Unexpected Joy Found at bitsandkits.co.uk

Reflecting on my experience with bitsandkits.co.uk fills me with unexpected joy and satisfaction. Initially, I was hesitant due to a negative review, but I decided to give them a chance, and I'm so glad I did! The vast array of bits and pieces available on their website instantly captured my attention, and I was thrilled to find exactly what I was looking for. The smooth ordering process and timely delivery truly impressed me. Not only did my order arrive swiftly, but the products exceeded my expectations in quality and authenticity. The level of professionalism demonstrated by the team at bitsandkits.co.uk was exemplary, and their communication throughout the entire process was commendable. I was particularly pleased with the attention to detail shown in packaging, ensuring that my items arrived in pristine condition. Any queries I had were promptly addressed with utmost courtesy, leaving me feeling valued as a customer. Unlike some negative reviews, I felt completely at ease and confident in my transactions with this company. In conclusion, bitsandkits.co.uk has undoubtedly won me over with their stellar service and top-notch products. I strongly recommend giving them a chance, as they have proven to be a reliable and customer-centric company. Thank you, bitsandkits.co.uk, for exceeding my expectations and providing a truly delightful shopping experience!
J Jonathan Biff
450 days ago

Regrettable Experience with Bitsandkits.co.uk: My Warning to Potential Customers

After eagerly placing an order with bitsandkits.co.uk, I eagerly awaited the arrival of my purchase. However, after 5 long months of waiting, I have yet to receive anything. To my dismay, my attempts to reach out to their customer service through tickets and emails have been met with utter silence. Feeling left with no other option, I am now in the process of pursuing legal action against this company. My experience has left me deeply disillusioned and frustrated. I feel compelled to caution others against the disappointing and disheartening experience I have endured. It pains me to say that my hard-earned money seems to have vanished into thin air. My hope is that by sharing my story, others can avoid the same distressing situation. In conclusion, I implore potential customers to exercise caution when considering bitsandkits.co.uk, as my unfortunate ordeal serves as a stark warning of the potential pitfalls that await.
J Jonathan Biff
450 days ago

Overwhelmed by Disappointment: A Cautionary Tale of Bitsandkits.co.uk

My interaction with Bitsandkits.co.uk has been nothing short of disheartening. After eagerly placing an order nearly 5 MONTHS ago, the excitement of receiving my purchase slowly morphed into frustration as each day passed without a sign of my package. Desperate for answers, I attempted to reach out to their customer service team through their website's ticket system, only to be met with silence. Even sending multiple emails went unanswered, leaving me feeling helpless and deceived. As a last resort, faced with mounting disappointment and financial loss, I am left with no choice but to pursue legal recourse against this company. The utter lack of accountability and transparency displayed by Bitsandkits.co.uk is appalling, and I implore others to avoid falling into the same trap that has cost me both money and trust.
D Duncan Barclift
600 days ago

No contact. Waste of time

I was hesitant to order from bitsandkits.co.uk after reading some negative reviews, but I'm so glad I did. The products I received were top-notch and exactly what I needed. Though I was initially worried about shipping, their customer service team went above and beyond to keep me updated every step of the way. The dedication and professionalism they showed during a small shipping issue was truly remarkable. I reached out to them twice, and each time they responded promptly and courteously, providing me with all the information I needed. Their transparency and commitment to resolving any concerns left me feeling valued as a customer. I'm incredibly impressed with my overall experience and will definitely be returning to bitsandkits.co.uk for all my future needs. Their exceptional products and outstanding customer service have earned my trust and loyalty. I highly recommend them to anyone looking for reliable and high-quality products. Thank you, bitsandkits.co.uk, for exceeding my expectations!

Introduction

Bits and Kits is an online store based in the UK that specializes in selling bits, models, and accessories for table-top wargaming, miniature modeling, and role-playing games. With a wide range of products and a user-friendly website, Bits and Kits offers a convenient and reliable shopping experience for hobbyists and enthusiasts. This editorial review aims to provide a comprehensive assessment of various aspects of the website and its services.

Pros and Cons

  • Pros:
    • Extensive selection of bits, models, and accessories
    • User-friendly website design and navigation
    • Competitive and transparent pricing
    • Responsive and helpful customer service
    • High-quality products
    • Frequent promotions and discounts
    • Positive reputation among customers
    • Multiple payment options
    • Engaged community and customer reviews
    • Prompt shipping
  • Cons:
    • Returns and exchanges process could be more streamlined
    • Limited loyalty program

User Experience

Bits and Kits provides a seamless user experience with its well-organized website layout and intuitive navigation. The search bar and categorization options make it easy for users to find specific products or browse through different categories. Additionally, the website's loading speed is commendable, ensuring a smooth and efficient shopping experience.

Pricing and Value for Money

Bits and Kits offers competitive pricing for their products, providing customers with good value for their money. The website features transparent pricing, clearly displaying the cost of each item along with any applicable discounts or promotions. Compared to other similar online stores, Bits and Kits often offers affordable prices, making it an attractive choice for budget-conscious customers.

Customer Service

Bits and Kits prides itself on its responsive and helpful customer service. The support team promptly addresses customer inquiries and concerns through various channels, including email and social media platforms. Their knowledgeable staff provides expert advice, helping customers make informed decisions about their purchases. Overall, the customer service at Bits and Kits is reliable and enhances the overall shopping experience.

Product Quality and Selection

Bits and Kits maintains a high standard of product quality, ensuring that customers receive items in excellent condition. They source their products from reputable manufacturers and suppliers, guaranteeing authenticity and durability. The website offers a vast selection of bits, models, and accessories, catering to the diverse needs and preferences of hobbyists and gamers.

Website Usability

The website's usability is commendable, with a clean and intuitive design that allows for easy navigation. Key features, such as the search bar and category filters, facilitate efficient product searches, while clear product descriptions and high-quality images aid in informed decision-making. The checkout process is straightforward and secure, instilling confidence in customers' online transactions.

Returns and Exchanges

While Bits and Kits accept returns and exchanges, the process could benefit from further streamlining. Customers who wish to return or exchange items may need to initiate contact with customer service for assistance. Enhancing the self-service options for returns and exchanges would provide added convenience for customers.

Promotions and Discounts

Bits and Kits offers frequent promotions and discounts, allowing customers to save money on their purchases. Special sales events and seasonal discounts are regularly featured on the website, providing opportunities for customers to grab their favorite products at reduced prices. Additionally, the website provides exclusive discount codes to loyal customers, further enhancing the value proposition.

Reputation

Bits and Kits has built a positive reputation among its customers over the years. The company's dedication to providing high-quality products, excellent customer service, and reliable shipping has earned them the trust and loyalty of many gamers and hobbyists. Additionally, their active engagement with the community and positive customer reviews further solidify their credibility and reputation in the industry.

Payment Options

Bits and Kits offers multiple payment options to accommodate various customer preferences. Customers can securely complete their transactions using major credit cards, PayPal, or direct bank transfers. The availability of diverse payment methods ensures a hassle-free checkout experience for customers.

Loyalty Programs

While Bits and Kits do not have an extensive loyalty program, they do provide occasional exclusive discounts and rewards to their loyal customers. Expanding their loyalty program could be beneficial in fostering stronger relationships with customers and incentivizing repeat purchases.

Customer Reviews

Customer reviews play an essential role in Bits and Kits' online community. The website allows customers to leave feedback and ratings for products, helping prospective buyers make well-informed decisions. The availability of genuine customer reviews contributes to the overall transparency and trustworthiness of the site.

Community Involvement

Bits and Kits actively engages with the gaming and hobbyist community through various channels. They sponsor and participate in events, conventions, and tournaments, fostering a sense of community and providing opportunities for enthusiasts to interact and share their passion. This involvement demonstrates their commitment to the hobby and establishes them as a trusted and valued member of the community.

Shipping and Costs

Bits and Kits prioritize prompt shipping, ensuring that customers receive their orders in a timely manner. The company partners with reliable shipping carriers to deliver products safely and efficiently. Shipping costs are calculated during the checkout process, taking into account the weight and destination of the package. The transparent costing and reliable shipping contribute to a positive shopping experience.

In conclusion, Bits and Kits is a reputable online store that caters to the needs of table-top wargaming and miniature modeling enthusiasts. With its extensive product selection, competitive pricing, user-friendly website, reliable customer service, and high-quality products, Bits and Kits consistently delivers on its promise of satisfying the hobbyist community. While some areas, such as the returns and exchanges process and loyalty program, could be improved, the overall experience and reputation of Bits and Kits make it a reliable and trusted choice for enthusiasts seeking quality products and a pleasant shopping experience.