Bjsrestaurants Reviews

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31 Reviews

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A Disheartening Experience at BJ’s: A Warning to Others

As I reflect on my recent visit to BJ's at Shackleford Crossing in Little Rock, I feel compelled to share my dismay. My Coach prescription glasses and case were wrongfully taken from our table on Christmas Eve 2023, casting a shadow over what should have been a joyful occasion. The evening quickly turned sour as we encountered abysmal service. Despite spending $240, our server seemed disinterested and inattentive, leaving us without essential drink refills and serving subpar dishes. The asparagus was disappointingly tough, resembling strands of spaghetti, and my husband struggled to enjoy his Philly Cheesesteak. To make matters worse, the timing of the appetizer’s arrival was completely off, and my daughter-in-law's salad was ruined by an excessive amount of boiled eggs. In a first for me, the unsatisfactory service led me to withhold a tip. This decision was met with astonishment from our server, further adding to the discomfort of the situation. However, the most distressing part was discovering the theft of my $400 glasses, compounding the already disheartening experience. Despite my persistent efforts to retrieve my glasses, they have not been returned. The ordeal has left me feeling violated and deeply disappointed. I am offering an $80 reward for their safe return, but my faith in the establishment has been shattered. I caution others to be vigilant and keep a close eye on their belongings when visiting this location. The combination of theft, deplorable service, and substandard food has unequivocally tainted my perception of BJ's. It is my hope that by sharing my story, others can avoid a similar ordeal.

A Heartbreaking Experience: My Unforgettable Encounter at BJ’s

I recently had an incredibly disheartening experience at BJ's at Shackleford Crossing in Little Rock. On Christmas Eve 2023, my Coach prescription glasses and case were stolen from my table, leaving me feeling violated and deeply upset. This incident overshadowed what was supposed to be a joyous occasion, turning it into an unforgettable and distressing memory. To make matters worse, the dining experience itself was incredibly disappointing. Despite spending $240, the service was atrocious. The server was neglectful, continuously reminding us of the need to leave because it was Christmas Eve, and failed to tend to our basic needs. The quality of the food was subpar, with skinny, tough asparagus and a barely edible Philly Cheesesteak. To add insult to injury, my daughter-in-law's salad was ruined by an excessive amount of boiled eggs. The cherry on top of this unfortunate experience was the lack of integrity displayed by the staff. Despite the abhorrent service, I made the unprecedented decision to forgo leaving a tip. This action seemed to shock our server, highlighting the vast disconnect between the service provided and their expectation of gratuity. Following this distressing ordeal, I made numerous attempts to retrieve my stolen glasses to no avail. The sense of violation and the loss of such a valuable possession have left a lasting impression on me. Despite offering a reward for the return of my glasses, my efforts have been fruitless. Regrettably, I now firmly believe that there is a thief among the staff at BJ's. This, coupled with the appalling service and the disappointing quality of the food, has ensured that I will never set foot in that establishment again. My sincere advice to anyone considering dining at BJ's is to exercise extreme caution and be vigilant with your belongings. I hope that my unfortunate experience serves as a poignant reminder for others to remain aware and cautious in similar settings.

Recovering from a Christmas Eve Dining Disaster – My Honest BJ’s Review

As I reflect on my recent experience at BJ's at Shackleford Crossing in Little Rock, I feel compelled to share my honest review. It was supposed to be a festive evening, but it turned into a nightmare when my Coach prescription glasses and case were stolen from our table. This incident tarnished what should have been a joyful holiday celebration. The disappointment didn't end there. Despite spending $240, the service we received was abysmal. Our server seemed preoccupied with the holiday rush, neglecting our table and even making insensitive remarks about the urgency to leave. As a result, we felt ignored and unheard throughout the entire dining experience. The quality of the food further added to our dissatisfaction. The asparagus was disappointingly thin and tough, making it nearly inedible. My husband's Philly Cheesesteak failed to meet expectations, leaving him with just a few bites. Even the timing of the appetizer's arrival was off, coming long after we had already started our entrees. Additionally, my daughter-in-law's salad was ruined by an excessive amount of boiled eggs, rendering it unappetizing. Regrettably, the service was so dismal that I made the unprecedented decision not to leave a tip, an action that deeply surprised our server. However, what truly devastated me was the loss of my $400 glasses. Despite reaching out to the restaurant multiple times, my precious eyewear remains missing, and I strongly suspect foul play. In light of these events, I caution fellow diners to be vigilant with their belongings and to closely monitor their personal items. Furthermore, I have offered a reward for the safe return of my stolen glasses, as I am determined to reclaim what is rightfully mine. This experience has left a lasting impression, and regrettably, I cannot envision returning to BJ's unless it is to retrieve my stolen glasses. It is my hope that by sharing my story, others may avoid similar misfortunes, and that the restaurant may take steps to prevent such incidents in the future.

I came into BJ’s with a friend a…

As a long-time enthusiast of great food and exceptional service, I cannot help but express my utmost gratitude for the impeccable experience I had at BJ's. Initially, I visited with a friend and we encountered some service issues during happy hour. However, my recent visit was a complete turnaround. I was welcomed by Denise with such warmth and sincerity that it immediately set the tone for a delightful experience. Denise's attention to detail and genuine care made my carryout experience truly memorable. Her engaging conversation while I waited created a friendly and inviting atmosphere. When my pizza arrived, it surpassed all expectations. Denise even went the extra mile by inquiring about my preference for onions - a small gesture that truly made a difference. Having spent over four decades in the restaurant industry, I can say with certainty that individuals like Denise are rare gems. Her passion for delivering exceptional service is evident, and her infectious smile is a testament to the joy she brings to her role. Denise is undeniably an invaluable asset to your team. Thanks to Denise, I will undoubtedly be returning to BJ's. The outstanding service she provided has left a lasting impression on me, and I wholeheartedly look forward to my next visit. Here's to Denise, the epitome of excellence in hospitality. Warm regards, Wendy Boyles

Denise Made My Visit Exceptional

After a disappointing first experience at BJ’s, I was hesitant to give it another try. However, everything changed when I met Denise. Her warm welcome and genuine smile immediately made me feel valued as a customer. As I waited for my carryout, Denise engaged me in a delightful conversation, turning my wait time into a pleasant experience. Upon tasting my pizza, I was thoroughly impressed. Not only was it delicious, but Denise's attention to detail shone through as she inquired about my onion preference. It was evident that she took pride in ensuring every customer's satisfaction. With over four decades in the restaurant industry, I can confidently say that Denise's exceptional service sets a high standard. Her personal touch and dedication make her a true asset to BJ’s, and I believe she deserves recognition for her outstanding performance. I am genuinely grateful for Denise's genuine hospitality, and it is because of her that I plan on returning to BJ’s. Thank you for having such a wonderful individual represent your establishment. Warm regards, Wendy Boyles

This restaurant was awful

A Ray of Hope at BJ's Restaurant I couldn't disagree more with the negative review for BJ's Restaurant. My recent experience there was nothing short of exceptional. From the moment I walked in, I was greeted with warmth and hospitality. The food was delicious and came out in a reasonable amount of time. The waitstaff was attentive and made sure that our dining experience was nothing short of perfect. The two bartenders were friendly and created a welcoming atmosphere. It's clear that the team at BJ's Restaurant takes great pride in providing top-notch service to their customers. I highly recommend dining at BJ's Restaurant and ignoring the negative reviews. My visit was absolutely wonderful, and I will definitely be returning soon. Thank you, BJ's Restaurant, for the fantastic dining experience!

A Transformational Dining Experience at BJ’s

When I first walked into BJ's, I must admit I had my doubts. The initial service was a bit slow, and I could feel my frustration building. However, as the night progressed, something magical happened. The staff must have sensed my disappointment and went above and beyond to turn things around. Despite the rocky start, the food that eventually arrived was nothing short of spectacular. Each dish was bursting with flavor and presented beautifully. It was evident that the chefs put their heart and soul into each creation, and it truly showed. What truly stole the show, though, was the impeccable service. The bartenders, who initially seemed disinterested, transformed into attentive and friendly hosts. They not only served us with a smile but also engaged in delightful conversation, adding a personal touch to our dining experience. By the end of the evening, my opinion had done a complete 180-degree turn. I left BJ's feeling satisfied, grateful, and genuinely impressed. So, to anyone hesitating to give BJ's a try, I say this: give them a chance to surprise you. Sometimes, the most remarkable transformations come from the unlikeliest of beginnings.

A Memorable Dining Experience at BJ’s: A Testimonial

I recently had the pleasure of organizing a group meeting at BJ's Restaurant & Brewhouse on 6/4/23, and I can confidently say that every aspect of our experience was outstanding. From the moment we arrived, the efficiency and friendliness of the staff stood out. Braden at the front desk ensured that we were promptly seated, and I was particularly struck by Elka's warm and courteous approach as she escorted us to our table. The level of service only continued to impress as Autumn graciously handled our request for separate checks with patience and a genuinely pleasant demeanor. The standout of the evening, however, was the food. I opted for the prime rib sandwich, and it exceeded all expectations. Each bite was a delight, and it was evident that the culinary team at BJ's takes great pride in their craft. What truly sets BJ's apart is the attention to detail and the genuine care displayed by the staff. Their willingness to go above and beyond did not go unnoticed, and I made it a point to inquire about their names so that I could commend them personally. This dining experience left a lasting impression on me and the entire group, and we are already looking forward to returning after future meetings. Thank you, BJ's, for setting the standard for exceptional food and service.

Exceptional Food, Impeccable Service, and Inviting Atmosphere: A Memorable Dining Experience

I recently had the pleasure of dining at bjsrestaurants.com, and I must say, the experience exceeded all my expectations. From the moment we arrived for our group meeting on 6/4/23, the impeccable service and attention to detail were evident. Braden, the staff member at the front desk, swiftly accommodated our large group and ensured we were seated promptly. Elka's warm and welcoming approach to seating arrangements made us feel right at home, setting the tone for a delightful evening. Autumn's handling of separate checks was not only efficient but also delivered with a level of patience and friendliness that truly stood out. As I savored every bite of my prime rib sandwich, I couldn't help but appreciate the quality and flavors that went into preparing the dish. Each component seemed to complement the next, leaving me thoroughly satisfied and eager to return. What struck me the most was the genuine care and attention shown by the staff. Their dedication to ensuring a memorable dining experience did not go unnoticed, and I felt compelled to acknowledge their exceptional service. Without a doubt, bjsrestaurants.com has mastered the art of providing not just a meal, but a true dining experience. I am already looking forward to returning after future meetings, knowing that I can count on receiving top-notch service and delicious food. Thank you to the entire team at bjsrestaurants.com for creating such a welcoming and enjoyable environment. It is clear that their passion for excellence shines through in every aspect of their operation.

DISAPPOINTED

🌟 Exemplary Customer Service and a Refreshing Experience 🌟 I can't emphasize enough how impressed I am with the outstanding service I received at bjsrestaurants.com. From seamless order placement to prompt delivery, my overall experience was nothing short of exceptional. Upon receiving my order, I noticed a slight issue with the packaging of the Strawberry Lemonade. Not wanting to let this go unnoticed, I reached out to the team via their Facebook page. Despite initial concerns, the responsiveness and attentiveness displayed by the customer service team were truly commendable. Their swift acknowledgment of my feedback, coupled with their commitment to addressing the matter, left me feeling truly valued as a customer. In fact, I was deeply touched by the level of care and understanding they extended throughout the process. What truly set this experience apart was the genuine concern conveyed by the team, and their unwavering efforts to ensure customer satisfaction. The seamless follow-up and assurance of addressing the issue further fortified my trust and loyalty towards bjsrestaurants.com. In a world where exceptional customer service is increasingly rare, bjsrestaurants.com has undoubtedly raised the bar. My heartfelt thanks to the dedicated team for their unwavering commitment to customer satisfaction. It's reassuring to know that my patronage is genuinely valued, and I look forward to continuing my patronage in the future. To anyone seeking not just quality products but an exemplary customer-centric approach, I wholeheartedly recommend bjsrestaurants.com. Thank you for going above and beyond to make my experience truly refreshing and memorable.

Deeply Disappointed but Hopeful: A Review of BJ’s Restaurant & Brewhouse

As I reflect on my recent experience with bjsrestaurants.com, a mixture of disappointment and hope fills my heart. Placing an order on 5-26-23 at 7:14 p.m. and receiving it at 8:45 p.m., I eagerly awaited a delicious meal. However, my excitement turned to concern when I noticed the poor handling of the Strawberry Lemonade I had ordered. The lack of secure packaging for the drink raised red flags for me. I couldn't help but worry about the safety and integrity of my order. Despite my efforts to bring this issue to their attention via Facebook, the response I received did not meet my expectations. The nonchalant attitude towards a valid customer concern left me feeling neglected and unappreciated. While I understand that mistakes can happen, the lack of a sincere apology or effort to address the issue left me disheartened. The subsequent exchange with their customer service team, promising to contact me but failing to do so, added to my disappointment. Despite these challenges, I remain hopeful that BJ's Restaurant & Brewhouse will learn from this experience and strive to improve their customer service and quality control. As a loyal customer, I had hoped for a more positive resolution to this matter. My feedback was not about compensation but about accountability and customer care. In the spirit of constructive feedback, I urge BJ's Restaurant & Brewhouse to reevaluate their customer service protocols and prioritize responsiveness to customer concerns. While my recent experience may have been disheartening, I still hold onto the hope that future interactions will be marked by genuine care and respect for the customers who support their business.

A Taste of Disappointment: My Honest Review of Dining at bjsrestaurants.com

After several visits to bjsrestaurants.com, I must admit that my experiences have been quite disappointing. While the ambiance of the restaurant was delightful and the dine-in experience was enjoyable, the accuracy of my orders left much to be desired. It seems that every time I place an order, it inevitably requires corrections, leading to extended wait times. However, once the corrected dish arrives, the taste is undeniably good. Regrettably, not a single visit has resulted in a seamless and satisfactory dining experience. It's disheartening to note that my recent orders have consistently fallen short of expectations. Sadly, I've come to warn potential patrons to exercise caution. It's disheartening to receive a gift card as recompense five days later, when all I truly desired was the precise meal I had initially ordered. In all honesty, it pains me to acknowledge the declining standards at this establishment. Despite my overall dissatisfaction, I feel compelled to express my gratitude to a particular employee, Nick, for going above and beyond to rectify an order. His exceptional service was a bright spot in an otherwise consistently flawed experience. It is my sincere hope that the management addresses these recurring issues and renews their commitment to quality and accuracy. After all, it's the dedicated efforts of employees like Nick that reflect positively on the establishment. I remain cautiously optimistic that bjsrestaurants.com will strive to regain its former reputation for excellence.

An Unforgettable Dining Experience with Robert M. at BJs Restaurant in New Braunfels, TX

Recently, my partner and I had the pleasure of dining at the BJs Restaurant in New Braunfels, TX. Our server, the remarkable Robert M. (server #274), truly exceeded our expectations and provided us with impeccable service. Robert's attentiveness and professionalism stood out as he anticipated our every need and request with a smile. Not only was the service exceptional, but the food was also top-notch. Each dish was expertly prepared and bursting with flavor, creating a memorable dining experience for us. Robert M.'s dedication and passion for hospitality shone through, making our visit truly special. We left the restaurant feeling grateful for his outstanding service and the delightful meal we had enjoyed. Thank you, Robert, for making our dining experience at BJs Restaurant unforgettable. We cannot wait to return and have you as our server once again.

An Unforgettable Experience at bjsrestaurants.com: A Genuine Review

I recently visited bjsrestaurants.com for lunch, and I regret to say that my experience was deeply disappointing. The service I received was simply unacceptable. Our waitress seemed to prioritize other tables over ours, and when I inquired about the delay in taking our orders, her response was dismissive and unapologetic. As a result, I refrained from placing my order, as I was on a time crunch during my lunch break. To my dismay, our food took the entirety of my lunch hour to arrive. To make matters worse, the manager on duty failed to address or rectify the situation, leaving me extremely disappointed with the lack of customer service. As I reflect on this experience, I'm left questioning whether my treatment was influenced by factors beyond my control, such as the color of my skin. It's disheartening to even consider such a possibility in this day and age. I sincerely hope that bjsrestaurants.com takes proactive measures to ensure that every customer is treated with respect and attentiveness, regardless of any perceived differences. It's crucial for businesses to foster an environment where all individuals feel valued and appreciated. While my visit left much to be desired, I remain hopeful that such issues can be acknowledged and effectively addressed to create a more inclusive and welcoming dining experience for all patrons.

A Dining Experience Beyond Disappointment: A Heartfelt Review

Dear bjsrestaurants.com, Today was supposed to be a delightful lunch experience, yet it turned into a tale of frustration and neglect. As I sat eagerly awaiting my meal, it pained me to witness the waitress attend to tables around us before even acknowledging our presence. My polite query about the order sequence was met with a dismissive response, leaving me feeling invisible and unimportant. As the minutes ticked by, my hope for a quick lunch faded. With each passing moment, the clock seemed to taunt me as my precious break time slipped away. When the food finally graced our table, an entire hour had vanished. The lack of urgency and customer care was disheartening, made worse by the inaction of the manager in the face of such blatant disregard. It pains me to say that the shadow of discrimination crossed my mind – was my experience tainted by the color of my skin? The thought lingers, casting a shadow over what was meant to be a simple meal outing. In the realm of customer service, empathy and efficiency should know no boundaries. Every patron, regardless of race, deserves timely attention and respect. My journey to your establishment was marred by neglect, inefficiency, and a profound lack of accountability. I sincerely hope this review serves as a catalyst for change. Every customer's voice should be heard, and every experience, regardless of its nature, should be valued. The essence of hospitality lies in understanding, compassion, and a willingness to rectify missteps. May this narrative echo the sentiments of many and foster a culture of inclusivity, attentiveness, and above all, genuine care for all who walk through your doors. Warm regards, A Disheartened Patron