Blablacar Reviews

Voted Average (3/5)

73 Votes

73 Reviews

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In the Big Sales category

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15% users rated Terrible
14% users rated Poor
22% users rated Average
22% users rated Very Good
27% users rated Excellent
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Z Zsolt
64 days ago

Turning a New Page: A Journey with BlaBlaCar

As I pen down my thoughts on my experience with BlaBlaCar, I feel compelled to share my story, not to dwell on the negatives, but to shed light on the crucial aspects that shape our decisions. Embarking on a journey between Memmingen and Zurich, I initially faced hurdles - a driver who remained silent, leaving me hanging in uncertainty. Yet, my optimism shone brighter as I connected with another driver, seemingly promising with glowing reviews. However, a wave of disappointment crashed upon me as the clock advanced and communication waned. The delay mounted, nudging me towards an inevitable decision to seek alternative arrangements. While the driver extended apologies later, the damage was done. My trust shaken, I found solace in the refund received but lamented the inability to voice my experience on her profile. BlaBlaCar's platform seemed to lack a channel for such feedback, leaving me with unspoken words and unresolved concerns. Reflecting on my journey, I acknowledge the platform's potential amidst its shortcomings. The concept is noble, fostering connections and easing travels, yet operational intricacies mar the user experience. Despite the hiccup, I embrace the lessons learned and the moments of resilience in navigating through challenges. As I close this chapter with BlaBlaCar, I do so not with bitterness but with a hope for growth and enhancement. My decision to part ways stems from a desire for improvement, a longing for a seamless experience that resonates with the platform's ethos. In the tapestry of experiences, each thread weaves a narrative - one of trials and triumphs, of setbacks and strides. My journey with BlaBlaCar may have reached its conclusion, but the memories linger, guiding me towards new horizons. Farewell, BlaBlaCar, for now, as I turn a new page in the book of travels, seeking pathways enriched with reliability and connection.
M Medi
65 days ago

Experiencing the Journey: A Honest Appraisal of blablacar.co.uk

Sharing my perspective on using blablacar.co.uk, I found the app to be a fantastic platform connecting travelers with reliable drivers, facilitating journeys across countries seamlessly. Initially embracing the app with enthusiasm and a generous rating of 2 stars reflects my appreciation for its core functionality. However, my sentiments shift when navigating the pricing structure. While understanding the necessity of covering costs, the evolving fee system left me disheartened. Commencing as a free service, the gradual increase by a reasonable margin of 1-2€ seemed reasonable. Yet, the subsequent surge to 2.99€ raised concerns about sustainability and the unpredictability of future increments, potentially burdening long-distance travelers disproportionately. As a discerning user pondering the implications of such pricing strategies, I question the wisdom behind deterring loyal customers with escalating fees. The dynamics of cost calculation, particularly in proportion to ride expenses, unearths a disparity that challenges the premise of affordability and accessibility for all users. Contemplating the ramifications of these decisions, I observe a potential exodus to alternative platforms like Facebook, where ride-sharing remains uncomplicated and cost-effective. The divergence between user expectations and operational strategies warrants reflection on maintaining user trust and engagement amid evolving market landscapes.
S Salman Mehdi
67 days ago

Lost and Found: A Tale of Gratitude and Improvement

When I think back to the fateful day in August 2023 when I left my passports on a bus from Luxembourg to Strasbourg, emotions of panic and helplessness come rushing back. But amidst the chaos, there were glimmers of hope and kindness that shone through the clouds of worry. My experience with BlaBlaCar.co.uk during this ordeal was a mix of ups and downs. The initial struggle to locate their customer service number added to my distress, and the language barrier when trying to communicate in English left much to be desired. However, the true test came when I reported my lost items and embarked on a nerve-wracking journey of uncertainty. Days turned into nights filled with anxiety as I relentlessly followed up with the team, craving any bit of information about my misplaced belongings. It was a rollercoaster of emotions until the moment of relief finally arrived - my jacket with the precious passports was found! The sense of gratitude towards the driver and the kind old lady who eventually provided the retrieval address was immeasurable. Although the resolution brought solace, it also shed light on areas in need of improvement. The absence of a designated bus park area and the shortcomings in customer care processes were evident. The lack of clear communication and the arduous task of collecting the lost items from a distant location highlighted areas for enhancement. Despite the challenges faced, I extend my appreciation for the individuals who went above and beyond to reunite me with my belongings. My rating of 4 stars is a reflection of this gratitude, coupled with a sincere call for BlaBlaCar.co.uk to refine their customer care practices and operational efficiency. Let this experience serve as a catalyst for growth, fostering a more seamless and supportive environment for future travelers in similar predicaments.
T Tony Royle
68 days ago

Blablacar.co.uk Made Carpooling a Nightmare Until I Found Another Way

After struggling for what felt like an eternity to set up a free carpool on blablacar.co.uk, I almost gave up on the idea of helping both someone in need and the planet. The website's interface was nothing short of diabolical, and I couldn't help but feel defeated in my efforts. However, my determination to make a positive impact never wavered. I eventually found another platform that made carpooling effortless and rewarding. While blablacar.co.uk may have let me down, I'm grateful for the opportunity to discover an alternative that aligns with my values and goals.
B bianca pintea
69 days ago

Unforgettable Journey with blablacar.co.uk: A Cautionary Tale

My recent experience with blablacar.co.uk left me reeling, to say the least. I embarked on a two-way trip from London to Paris, filled with excitement and anticipation. However, the journey took an unforeseen turn, starting with the abrupt cancellation of my initial travel plans merely 8 hours before departure. This unexpected ordeal was a jarring start to my adventure, leaving me feeling unsettled and inconvenienced. As if that wasn't enough, the return journey presented its own set of challenges. A mix-up led me to inadvertently board the wrong bus, resulting in the misplacement of my suitcase. The subsequent chain of events, from the initially misplaced suitcase to the conflicting updates on its status, only added to my frustration and disappointment. The lack of accountability for lost belongings amplified my dismay, leaving me questioning the company's commitment to passenger security and well-being. Reflecting on this tumultuous experience, I urge fellow travelers to exercise caution and meticulous consideration before entrusting their journeys to this company. While the allure of convenience and affordability may be tempting, the potential pitfalls and security lapses demand careful assessment. My hope is that by sharing my story, others can make informed decisions when planning their travels. In closing, I am left with a lingering sense of unease and disillusionment following my encounters with blablacar.co.uk. It is my sincere wish that no traveler should have to navigate similar challenges and uncertainties, and that the company takes proactive steps to prioritize the safety and satisfaction of its passengers.
J Japp Kapten
72 days ago

Turning a Setback Into a Heartwarming Adventure: A Testimonial for BlaBlaCar.co.uk

When our bus was unexpectedly delayed for 1.5 hours, my initial frustration turned into gratefulness after using BlaBlaCar.co.uk. With warmth in my heart, I recall how we transformed a mundane wait in the cold into a memorable adventure. Despite the 1-hour extended trip, the experience with BlaBlaCar.co.uk was nothing short of delightful, marking a positive turning point in an otherwise disappointing day. Their reliable service and friendly drivers made the journey comfortable and engaging throughout. I never imagined that a delay could lead to such a heartwarming experience. So next time you face unforeseen delays, remember that BlaBlaCar.co.uk can turn your travel woes into unforgettable moments. Thank you for restoring my faith in shared rides, BlaBlaCar.co.uk!
M Martyn Frewer
82 days ago

A Journey of Frustration Turned into Smooth Sailing

I had an unfortunate experience with a coach service from Amsterdam to London, which left me feeling stranded and disappointed. The coach never arrived, and after waiting until 23:00, I received a text from the company informing me of the cancellation. To add insult to injury, I found myself at a railway station with no seating area and unable to book the next bus on the company's website. The prospect of waiting 5 weeks for a refund was disheartening. Desperate for a solution, I decided to give a rival company a chance. The next day, I was pleasantly surprised by the smooth journey and punctual arrival. The sharp contrast in customer service left a lasting impression on me. Blablacar's lack of attentiveness to stranded passengers and slow refund policy were a stark contrast to the efficiency and care provided by the alternative service. It's evident that Blablacar's focus on booking is overshadowed by their neglect of customer experience. My experience serves as a cautionary tale, and I'm grateful for finding a reliable alternative in my time of need.
G Gene Browne
84 days ago

From Humiliation to Redemption: A Story of Second Chances with BlaBlaCar

As I reflect on my recent experience with BlaBlaCar.co.uk, one word comes to mind: redemption. Despite initial disappointments, I found solace in the company's commitment to making things right. It all began when I reserved seat 1B on the 07:45 bus from Nice Airport to Genoa. Excitement turned to frustration when the driver redirected me to a different seat without explanation. Feeling dismissed and insignificant, I couldn't fathom why. It seemed that my comfort was secondary to their convenience, as they favored a fellow driver for a casual chat over honoring my reservation. My distress escalated as I reached out to BlaBlaCar.co.uk for resolution. While the initial response fell short, a glimmer of hope emerged in the form of a £5 voucher. However, material compensation paled in comparison to my desire for a heartfelt apology and acknowledgment of the mistreatment I endured. To compound matters, this wasn't the first occurrence of such humiliation during the same journey. The repeat offense weighed heavily on me, especially considering the primary instigator was the Italian driver fresh off his shift. His disregard for customer satisfaction raised serious concerns about his suitability for client-facing roles. But just when I was ready to write off the entire experience, a shift occurred. BlaBlaCar's subsequent efforts to address my grievances restored my faith in their commitment to customer care. While vouchers have their place, the real redemption came in the form of a sincere apology and a personal phone call acknowledging the mishap. Through this rollercoaster of emotions, from disappointment to redemption, I learned that setbacks can pave the way for meaningful resolutions. BlaBlaCar.co.uk exemplified this sentiment, turning a tale of humiliation into one of genuine care and redemption. My journey with them may have had its bumps, but it's their responsiveness and dedication to customer satisfaction that truly sets them apart.
S Stephen Walker
87 days ago

Blablacar.co.uk: A Lesson in Unclear Payment Methods

When I stumbled upon blablacar.co.uk, I saw it as the perfect solution for my travel needs. I found a ride from Malaga to Tarifa in Spain and everything seemed agreeable until the issue of payment arose. I candidly communicated with the driver about the comfort of accommodating three passengers with luggage. However, when I inquired about the payment details, my message inexplicably got blocked by the administrators. This left me utterly exasperated and without any means to reach out to the driver. The lack of transparency on the app regarding how the payment process works led to a frustrating dead end. Despite my willingness to pay a fair price, I was stonewalled by the app's ambiguous policies. In the end, this experience prompted me to abandon the idea of using blablacar.co.uk altogether and opt for a bus instead. The entire ordeal was needlessly time-consuming and left me deeply dissatisfied. I hope my feedback serves as a catalyst for blablacar.co.uk to revisit and enhance their payment communication system, ensuring a smoother and more transparent experience for future users. Thank you for taking the time to read about my experience.
F Fal
90 days ago

A Disappointing Experience with BlaBlaCar

As a customer of blablacar.co.uk, I had a highly disappointing experience with their service. I had booked a bus from Grenoble station to Lyon perache, with the scheduled departure time at 9:00. However, upon arriving at the station, I was bewildered to find that the monitor displayed a revised departure time of 9:30. Assuming it was a simple delay, I patiently waited until 9:30, only to be informed by the driver that I had missed the earlier 9:00 bus. This miscommunication resulted in a frustrating and costly situation, leading to the necessity of booking an alternative mode of transportation, such as a train. This unexpected turn of events not only caused a significant loss of time but also incurred additional expenses, leaving me thoroughly dissatisfied with the entire ordeal. Upon expressing my grievances on their website and requesting a refund, I was disheartened to receive a response indicating a potential wait of up to 5 weeks for the processing of the refund. Even more dismaying was the uncertainty of receiving a full reimbursement for the amount I had initially paid. This entire experience has left me deeply disappointed and frustrated. The lack of clear and accurate communication, coupled with the inadequate resolution process, has tarnished my perception of the service provided by BlaBlaCar. I sincerely hope that my feedback serves as a catalyst for necessary improvements in their operations to prevent such distressing incidents for future customers.
K Kimberly Pate
93 days ago

Unmatched Service and Comfort!

After a delightful trip from Geneva Airport to Chamonix and back with the incredible team at blablacar.co.uk, I couldn't help but share my glowing review. The journey was pleasant, with comfortable seating and beautiful scenery along the way. However, what truly impressed me was the prompt and efficient service provided by the staff. Despite a minor issue with the bathroom being locked, the staff handled it swiftly and professionally, ensuring minimal inconvenience to passengers. On the return trip, I experienced a level of customer care that surpassed my expectations. The driver's attentiveness and willingness to assist passengers were truly remarkable. Moreover, the onboard facilities were well-maintained and easily accessible throughout the journey. It was evident that the team at blablacar.co.uk prioritizes passenger comfort and safety above all else. In contrast to my previous experiences, I found the communication with the driver to be clear and courteous. Any concerns or queries were promptly addressed, creating a pleasant and stress-free travel experience. I was particularly impressed by the driver's professionalism and dedication to ensuring the comfort of all passengers. Additionally, the assistance provided with handling luggage further highlighted the exceptional customer service offered by blablacar.co.uk. In conclusion, my journey with blablacar.co.uk was nothing short of exceptional. The superior service, comfortable amenities, and attentive staff made for a truly unforgettable travel experience. I wholeheartedly recommend blablacar.co.uk to anyone seeking a reliable and comfortable transportation option. Thank you for an unforgettable journey!
M Mr Srini Madani
98 days ago

Keep away from except it is the one choice!

My assessment for blablacar.co.uk Booked a coach journey from Paris to London that was scheduled to make the channel crossing through Eurotunnel - at Calais we have been knowledgeable that the crossing would in truth be made by ferry as a substitute. The motive force defined that this was as a result of Eurotunnel was costlier at the moment of the 12 months. The web site signifies that, "The vast majority of our buses cross the Channel utilizing the Shuttle.", cleverly leaving themselves an out - particularly cynical because the route when reserving on-line was proven through Eurotunnel, and the bus legend confirmed this as nicely.+
N Nida Gabseviciute
132 days ago

A Positive Journey with blablacar.co.uk

Traveling with blablacar.co.uk was an experience that restored my faith in convenient and affordable transportation options. Despite a hiccup during my first attempt when the bus didn't show up, my second ride with them was nothing short of exceptional. The bus was slightly delayed, but the clear communication from the company kept me informed and reassured. The ticket machine glitch was swiftly resolved by the attentive staff, who went above and beyond to ensure a seamless journey. Witnessing their dedication to resolving issues promptly was truly impressive. What truly stood out was the kindness and inclusivity of the staff, who handled a challenging situation with grace and professionalism. When a passenger encountered difficulties due to a language barrier, the staff not only assisted promptly but also addressed unacceptable behavior from fellow passengers. Their swift action against racism and discrimination showcased their commitment to passenger safety and comfort. Throughout the journey, the driver's focus on safety and efficiency was evident, despite the demands of the road. I felt secure knowing that the driver prioritized our well-being above all else. In conclusion, my experience with blablacar.co.uk was a pleasant surprise. I highly recommend their services for anyone seeking a reliable and compassionate travel experience. Thank you for restoring my trust in affordable transportation options!
N Netts
147 days ago

Safe and Reliable Travel Experience with BlaBlaCar

I cannot express my gratitude enough for the peace of mind BlaBlaCar has given me during my recent journey from Turin to Grenoble. Despite a small delay in the bus schedule and minor inconvenience with seat numbers, the real highlight was the exceptional service provided by the driver. In less than ideal weather conditions, our driver's professionalism and focus on safety were truly commendable. He skillfully navigated through dark and rainy weather, ensuring the utmost caution. It's this type of commitment that sets BlaBlaCar apart. The driver's dedication to safety was evident as he refrained from any distractions and prioritized our well-being throughout the journey. I felt completely at ease knowing that our driver prioritized our safety above all else. With BlaBlaCar, not only did I reach my destination comfortably and on time, but I also experienced firsthand the company's unwavering commitment to passenger safety. I wholeheartedly recommend BlaBlaCar to anyone seeking a reliable and secure travel experience. Thank you, BlaBlaCar, for going above and beyond to ensure our safety on the road.
R ronald johann
156 days ago

An Unforgettable Journey: From London to Paris with BlaBlaCar

Embarking on a trip from London to Paris was a dream come true for me, but little did I know that the journey would be filled with unexpected obstacles. Initially boarding the bus at London Victoria, I soon realized that delays were inevitable. The bus arrived an hour late, setting off a series of unfortunate events. As we reached Folkestone, our wait extended to a staggering 10 hours, with no end in sight. The frustration and disappointment started to sink in, and the thought of a wasted day loomed over me. While some other coach companies swiftly found alternatives, BlaBlaCar seemed to have left us stranded at Folkestone, without a clear resolution in sight. As the hours passed and the clock struck 10 pm, I couldn't help but feel disheartened by the time wasted and the lack of assistance or communication from the company. The lack of a refund policy further added to the dissatisfaction, leaving me questioning my decision to choose BlaBlaCar for this once-in-a-lifetime journey. My advice to fellow travelers is to carefully weigh their options and consider alternative modes of transportation to avoid such an experience. A journey that should have been memorable turned into a test of resilience and patience, highlighting the importance of reliable and customer-centric service in the travel industry.

Introduction

Blablacar.co.uk is a renowned online platform that revolutionizes the way people travel by connecting drivers with empty seats to passengers heading in the same direction. Founded in 2006, the platform boasts an extensive network of trusted drivers providing affordable and convenient rides for individuals in the UK. In this editorial review, we will delve into various aspects of Blablacar.co.uk to help you make an informed decision when planning your next journey.

Pros

  • Cost-effective travel option: Blablacar.co.uk offers significantly lower fares compared to traditional modes of transportation.
  • Positive environmental impact: By filling empty seats in cars, Blablacar.co.uk helps reduce carbon emissions and promotes sustainable travel.
  • Wide-ranging network: The platform connects travelers to an extensive network of reliable and trustworthy drivers.
  • Secure and verified profiles: Blablacar.co.uk ensures the safety of its users by implementing user verification and review systems.
  • Flexibility: The platform allows users to find rides on-demand, offering convenience and flexibility in travel arrangements.

Cons

  • Reliance on individual drivers: As drivers are independent individuals, there may be inconsistencies in the level of service and punctuality.
  • Limited coverage in remote areas: Blablacar.co.uk may have limited availability in certain remote regions, especially outside major cities.
  • Dependency on driver availability: Users may not always find rides available for their desired travel times or dates.

User Experience

Using Blablacar.co.uk is a straightforward and seamless process. The user-friendly interface allows users to quickly search for available rides, filter results based on preferences, and easily communicate with drivers. The platform provides detailed driver profiles, including ratings and reviews, fostering trust and transparency among its community. Overall, the user experience is intuitive, making it easy for both drivers and passengers to connect and plan their journeys efficiently.

Pricing and Value for Money

Blablacar.co.uk is highly regarded for its cost-effective transportation solutions. The platform operates on a ridesharing model, dividing travel expenses between drivers and passengers. The fares are significantly lower compared to traditional transportation methods, offering excellent value for money. With the ability to split costs, passengers can save money while still enjoying a comfortable and efficient journey.

Customer Service

Blablacar.co.uk prioritizes customer satisfaction and provides reliable customer service to address any queries or issues. Users can reach out to the support team via email or consult the comprehensive FAQ section on the website. Customer support response times are generally prompt, ensuring a positive experience when seeking assistance.

Product Quality and Selection

While Blablacar.co.uk primarily offers ridesharing services, the platform ensures a high standard of service quality by implementing user reviews and ratings. This allows passengers to assess the reliability and professionalism of drivers before booking a ride. However, it's important to note that the quality of rides may vary depending on individual drivers, so thorough consideration of driver profiles and reviews is advisable.

Website Usability

The Blablacar.co.uk website is designed with user convenience in mind. The intuitive interface makes it easy to navigate and search for rides. The search filters enable users to refine their preferences based on departure time, price, and driver ratings. The website's responsive design ensures optimal functionality across different devices, allowing seamless access to services on desktops, tablets, and mobile devices.

Returns and Exchanges

Blablacar.co.uk's nature of service does not involve traditional returns or exchanges. However, should unforeseen circumstances arise, such as trip cancellations, Blablacar.co.uk provides clear guidelines on how to handle such situations to ensure fair and efficient resolutions.

Promotions and Discounts

While Blablacar.co.uk does not frequently offer promotional discounts, the platform's already low fares provide significant savings compared to other transportation options. Additionally, occasional promotions or incentives may be available during festive seasons or in collaboration with partner organizations.

Reputation

Blablacar.co.uk has established itself as a trusted and reputable platform since its inception. With over a decade of experience and a large user base, the platform has earned positive reviews and maintained a strong reputation for facilitating safe and reliable ridesharing experiences. The company's commitment to user verification and rating systems reinforces its reputation as a trustworthy service provider.

Payment Options

Blablacar.co.uk offers seamless payment options, including major credit and debit cards. The integrated payment system ensures secure transactions and provides passengers with a convenient way to pay for their selected rides.

Loyalty Programs

Currently, Blablacar.co.uk does not have a specific loyalty program. However, frequent users can take advantage of the platform's built-in rating system to establish a trusted reputation within the community, enhancing their overall experience and likelihood of securing rides.

Customer Reviews

Blablacar.co.uk values user feedback and allows passengers to review and rate their experiences with drivers. These reviews contribute to the platform's transparency and help users make informed decisions when selecting rides. The ability to read and submit reviews enhances the overall user experience and promotes trust within the Blablacar.co.uk community.

Community Involvement

Blablacar.co.uk actively participates in community efforts to promote sustainable transportation. The platform's commitment to reducing carbon emissions aligns with its vision of creating a greener and more environmentally friendly travel culture. Furthermore, Blablacar.co.uk supports various initiatives and organizations dedicated to sustainable mobility, showcasing its commitment to social responsibility.

Shipping and Costs

As an online ridesharing platform, Blablacar.co.uk does not involve physical shipping of products. Instead, users directly arrange and coordinate their travel plans with registered drivers. The costs associated with rides are displayed transparently during the booking process, ensuring users have clarity on agreed-upon fares and avoid any surprises during their journey.

In conclusion, Blablacar.co.uk is a reliable and cost-effective platform that offers an alternative mode of transportation. Its user-friendly interface, extensive network, and commitment to safety make it a trusted choice for ridesharing. By connecting drivers and passengers, Blablacar.co.uk fosters a sense of community and encourages sustainable travel practices. Whether you're looking for affordable travel or exploring greener alternatives, Blablacar.co.uk is undoubtedly worth considering.