Black Reviews

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Order 2 items only one arrived

As a long-time customer of black.co.uk, I have always enjoyed their exquisite products and reliable service. Recently, I encountered a small hiccup with my order, as one of the items I had purchased did not arrive with the rest of my order. Concerned, I reached out to their customer service, and they assured me that the missing item was being delivered separately. However, after a few days had passed without any sign of the item, I contacted them again, only to be informed that it was, unfortunately, out of stock. I was understandably disappointed and frustrated, especially since the money for the item had already been deducted from my account. I couldn't help but wonder if they would have kept my money if I hadn't followed up on the missing item. This experience certainly shook my trust in the company, and I was hesitant to continue shopping with them. However, I must commend the customer service team for their professionalism and understanding throughout the ordeal. Despite the initial issue, they were apologetic and promptly initiated a refund for the unavailable item. Their willingness to rectify the situation was reassuring and ultimately restored my faith in the brand. While this experience left me disheartened, I believe it was a rare misstep for a company known for its reliability and high-quality offerings. I sincerely hope that they will take steps to prevent similar occurrences in the future, as I would love to continue supporting a brand that I have grown to cherish.

Going Above and Beyond: A Customer’s Journey with Black.co.uk

I recently had an experience with Black.co.uk where I ordered two items, but only one arrived. Understandably frustrated, I reached out to their customer service team for clarification. To my surprise, I was informed that the items were being shipped separately. A few days passed, and the missing item still hadn't arrived. Upon contacting them again, I was shocked to learn that it was actually out of stock. What baffled me the most was that the money had already been deducted from my account. This raised a concerning question in my mind – had I not reached out to them, would they have simply kept my money without explanation or resolution? Unfortunately, this incident left me feeling wary about trusting Black.co.uk in the future. As a customer, transparency and reliability are paramount, and this experience fell short of expectations. While I appreciate the eventual clarification, the initial miscommunication and discrepancy in stock information have made me hesitant to engage with this company again. In a world where customer service can truly make or break a shopping experience, this encounter with Black.co.uk has highlighted the importance of clear communication and accountability in maintaining customer trust. In the future, I hope to see improvements in their inventory management and customer service processes to prevent similar situations from recurring.

Very bad customer service beware when…

As a devoted shopper, I felt compelled to share my recent experience with black.co.uk. I was initially drawn to their website by the stunning array of products, but what truly impressed me was their seamless ordering process and swift delivery. Unfortunately, my excitement was short-lived when I discovered that my parcel had been stolen after being left outside. I reached out to their customer service team, bracing myself for a frustrating ordeal. To my surprise, they handled the situation with the utmost care and empathy. I provided them with the relevant evidence, and they took immediate action to remedy the situation, going above and beyond to ensure my satisfaction. In a world where automated responses and indifference seem to be the norm, I found black.co.uk's genuine concern for their customers incredibly refreshing. This experience has solidified my loyalty to their brand, and I will undoubtedly be returning for future purchases. I wholeheartedly recommend black.co.uk to anyone in search of not only exceptional products, but also a company that values their customers. Thank you, black.co.uk, for restoring my faith in outstanding customer service.

Exceptional Quality, Disappointing Service: Learn from My Experience

Embarking on my journey with black.co.uk, I was entranced by their exquisite products and lush designs. However, my ardor was dampened by a delivery debacle that left me disheartened. Despite meticulously documenting the theft of my parcel left unattended, I found myself grappling with the dismay of having to foot the bill. The customer service interactions, albeit timely, exuded an impersonal air, akin to automated replies devoid of empathy. In hindsight, I would have gladly paid a premium on alternate platforms that prioritize customer satisfaction. For those seeking a harmonious blend of quality and service, I urge caution when navigating the waters of this otherwise alluring brand.

Was greeted by Chris who works in…

I had the pleasure of visiting the black.co.uk store in Skipton and was fortunate to meet Chris, who went above and beyond to assist me in finding the perfect pair of walking boots. His expertise and genuine passion for outdoor gear were evident as he patiently guided me through various options, ensuring that I was equipped with the best fit for my needs. Not only did Chris provide exceptional customer service during my visit, but he also reassured me that any potential issues with the boots would be promptly addressed. This level of commitment to customer satisfaction truly sets black.co.uk apart. I wholeheartedly recommend this store and its dedicated staff to anyone in search of high-quality outdoor gear and outstanding service. My experience was nothing short of excellent, and I am grateful for the expertise and care that Chris demonstrated. Thank you, black.co.uk, for a memorable shopping experience.

Chris at Skipton Blacks Outlet: A True Gem in Customer Service

Let me share my experience with black.co.uk, where I was fortunate enough to meet Chris at the Skipton outlet. From the moment I stepped in, Chris's warm greeting set the tone for exceptional service. I expressed my needs for walking boots, and Chris attentively listened, demonstrating his profound knowledge and expertise in the field. Chris patiently guided me through various options, allowing me to try on different boots while sharing valuable insights. His professionalism and genuine passion for helping customers shone through, making the selection process a breeze. With Chris's assistance, I confidently found the perfect pair tailored to my needs. What truly sets this experience apart is their commitment to customer satisfaction. Chris assured me that any issues with the boots would be promptly addressed, showcasing their dedication to after-sales support. I wholeheartedly recommend Skipton Blacks Outlet, not just for their quality products, but for the exceptional service provided by Chris and the rest of the staff. If you're seeking a seamless shopping experience coupled with expert guidance, look no further than this store. Chris is indeed a standout example of exemplary customer service!

Lincoln store (091)

I cannot express enough how impressed I was by my recent visit to the Lincoln store (091) of black.co.uk. I initially went in search of boots and 'tops,' but ended up succumbing to the allure of their fleece shirts. The standout moment for me was the exceptional customer service I received from Stuart. He promptly assisted me with the changing room and efficiently handled my purchases while I explored the store. As if that wasn't enough, Will then went above and beyond to help me find the perfect pair of Wellingtons. He was incredibly attentive and patient as he assisted me with fitting and ensuring I found the ideal pair. The seamless and personalized service I received from both Stuart and Will truly made my shopping experience unforgettable. The entire team at the Lincoln store (091) impressed me with their friendly and helpful demeanor. They effortlessly handled my transactions and ensured that everything was efficiently bagged, making my visit a memorable and enjoyable one. I cannot thank them enough for their outstanding service. If you're looking for a shopping experience where your needs are not only met but exceeded with genuine care and attention, I highly recommend paying a visit to the Lincoln store (091) of black.co.uk. You won't be disappointed.

Warmly Welcomed at Lincoln Store (091)

My visit to the black.co.uk store in Lincoln (091) was a delightful experience worth sharing. I initially planned to buy boots and tops but ended up falling in love with some cozy fleece shirts. Stuart, a helpful associate, promptly assisted me with the changing room arrangements and efficiently managed my two purchases while I browsed upstairs. As I explored the store further, I was warmly greeted by Will, who expertly helped me find the perfect pair of Wellingtons. He was attentive and ensured the fitting was just right, making the whole process seamless and enjoyable. Upon returning to the till, all my items were neatly bagged, with nothing feeling like too much trouble, thanks to the friendly and helpful staff. Overall, the service at the Lincoln store (091) was exceptional, with the staff going above and beyond to assist me with my shopping needs. A big thank you to Stuart, Will, and the team for making my shopping experience truly great! I would highly recommend this store to anyone looking for excellent service and a wide range of quality products.

Exquisite Design, Disappointing Quality

As a passionate admirer of luxury accessories, I was eagerly anticipating my purchase from black.co.uk. The allure of a silk and cashmere scarf was irresistible, and upon its arrival, I was captivated by its exquisite design. However, my enthusiasm soon waned as I noticed the fabric deteriorating within mere weeks. The once-luxurious material was now plagued with unsightly pilling, reminiscent of lower-quality polyester scarves. This experience left me disheartened and questioning the value of my investment. While their products may exude elegance, the disappointing quality certainly tarnished the allure. For those seeking enduring luxury, I advise cautious consideration before making a purchase.

Quality Disappointment: Buyer Beware of Misleading Materials!

When I purchased a silk and cashmere scarf from black.co.uk, I had high hopes for a luxurious and durable accessory. However, after just a few weeks of wear, I was deeply disappointed to find that the fabric was pilling and showing signs of wear that were in stark contrast to the premium quality I had expected. This experience left me feeling misled and dissatisfied with the overpriced product. I cannot emphasize enough how crucial it is for buyers to beware of the misleading material claims and consider the potential for disappointment. While the initial allure of the product may be tempting, the reality of its poor quality and durability is a significant letdown. As a consumer seeking genuine value and quality, I would strongly caution others to think twice before investing in similar products from this retailer. In conclusion, my experience with the silk and cashmere scarf from black.co.uk ultimately fell short of expectations, leaving me regretful of the purchase and hesitant to trust the authenticity of the materials in future offerings.

Unparalleled Quality and Service: My Exceptional Experience with black.co.uk

I simply cannot express enough gratitude for the exceptional products and service provided by black.co.uk. As a customer, I recently purchased a pair of gloves and was disappointed when they arrived damaged. However, the dedicated customer service team promptly resolved my issue, ensuring a hassle-free return process and a full refund. I am truly impressed by the commitment to customer satisfaction demonstrated by the black.co.uk team. The seamless resolution of my concern has undoubtedly elevated my confidence and trust in this brand. I wholeheartedly recommend black.co.uk to anyone in search of unparalleled quality and service.

Avoiding black.co.uk was a costly mistake

As a customer of black.co.uk, I had a disappointing experience that I feel compelled to share. I recently purchased a pair of gloves from their website, only to receive them in a damaged condition. Upon trying to reach out to their customer service for assistance, I was met with silence and never received a response. In an attempt to rectify the situation, I promptly returned the gloves using the provided label within the stipulated 30-day window, expecting a refund. To my dismay, no refund was issued, leading me to the regrettable decision of initiating legal action against the company. This ordeal has not only resulted in a significant financial loss but also a considerable waste of time and energy. I sincerely hope that others can learn from my experience and avoid the frustrations I have encountered with black.co.uk. It is unfortunate that my initial excitement about purchasing from black.co.uk turned into a negative and costly experience. I urge the company to reevaluate its customer service and return procedures to prevent similar issues from befalling other customers in the future.

Empathetic Service for My Son with Autism

I recently visited black.co.uk to find a suitable jacket for my son who has autism. The challenges of finding clothing for him, especially outerwear, can be overwhelming due to his sensory sensitivities. However, my experience at black.co.uk was nothing short of exceptional. Upon entering the store, I was greeted by a compassionate employee named Arron. He instantly understood my son's needs and approached us with genuine empathy, making the entire process stress-free. Arron's welcoming and understanding nature made a significant difference for us. He patiently assisted us in finding the perfect jacket, taking into consideration my son's specific sensory requirements. As a result, my son not only got a comfortable and high-quality jacket but also had a positive and enjoyable shopping experience. I am immensely grateful for Arron's assistance and the inclusive environment created by black.co.uk. It is heartwarming to find a store that not only offers great products but also understands and accommodates the needs of individuals with unique challenges. I left the store feeling appreciated and understood, and I will undoubtedly be returning for future purchases. Thank you, black.co.uk, for creating a welcoming and empathetic environment, and a special thank you to Arron for going above and beyond to make a difference in our shopping experience.

Empathy and Exceptional Service for Special Needs: A Heartfelt Black.co.uk Experience

Having a child with autism comes with unique challenges, especially when it comes to simple tasks like buying clothes. When I walked into Black, I was on a mission to find the perfect jacket for my son to brave the winter months. The thought of navigating different materials and textures seemed daunting, but then I met Arron. His genuine warmth and understanding instantly put me at ease. Arron not only assisted me in finding the ideal jacket, but he did so with such kindness and empathy that it made the whole experience stress-free for my son. His patience and understanding of our situation went above and beyond any expectations I had. Arron's unwavering support and exceptional service not only made me a loyal customer but also restored my faith in customer service. Black is not just a store; it's a place where individuals like Arron transform shopping into a heartwarming experience. I am immensely grateful for their understanding and assistance. I can confidently say that Black will always be my go-to destination for my son's clothing needs. Thank you for making a difference and truly caring.

Bought a pair of Merrell’s hiking…

I recently had the most delightful experience at Black's near St Paul's cathedral in London. I was in search of the perfect pair of Merrell's hiking trainers and was fortunate enough to be assisted by Sonny. His knowledge and expertise were truly impressive as he meticulously matched me with the ideal trainer for my specific needs. Sonny's genuine passion for the products and his dedication to providing exceptional customer service truly stood out. His friendly and approachable demeanor made the entire shopping experience an absolute pleasure. I left the store feeling confident and excited about my purchase. The level of care and attention I received from Sonny exemplified the outstanding quality of service provided by Black's. It's evident that their team is committed to ensuring that each customer finds exactly what they are looking for. Thank you, Sonny, and thank you, Black's, for a wonderful shopping experience. I will certainly be returning for all my future outdoor gear needs.