Users Voice for Blackcircles

23% users rated Terrible
10% users rated Poor
5% users rated Average
6% users rated Very Good
56% users rated Excellent
Pie Chart Review Representation for Blackcircles
Blackcircles Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 01 May 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 3.3 4 4.7 1.4 4.3 1
Nov 2022 3.4 4.2 3.8 1.1 2.4 5
Dec 2022 5 5 5 5 5 2.2
Jan 2023 2.8 4.1 4.2 1.3 1.7 5
Mar 2023 3.2 5 5 5 5 1.3
Line Chart for Rating of peer stores

blackcircles.com

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everyplate.com

dhgate.com

lookfantastic.com

agoda.com

Detailed Blackcircles Review by

Introduction

Blackcircles.com is an online tire retailer that provides high-quality tires at competitive prices. Established in 2001, the company has grown to become one of the leading tire retailers in the UK, offering a wide range of tires from different brands. The site also provides fitting services through their network of partnering garages across the UK.

Pros and Cons

Pros:
  • Competitive pricing
  • Simple online ordering process
  • Wide range of tire brands available
  • Free delivery on all orders
  • Expert advice available
Cons:
  • Limited to UK delivery only
  • Some customers have reported issues with the fitting service offered by partnering garages

User Experience

Blackcircles.com offers a smooth and intuitive user experience, with clear information about the company's products and services. The website's design is simple, and the ordering process is straightforward, allowing users to find the tires they need with ease.

Pricing and Value for Money

Blackcircles.com offers competitive pricing for their tires, with discounts available on selected brands. The site also has a price match guarantee, ensuring that customers get the best deal possible. Overall, the site offers excellent value for money, particularly when considering their free delivery service.

Alternatives

Other online tire retailers in the UK include Halfords, Kwik Fit, and Tyres On The Drive. Each company has its unique advantages and disadvantages, so it's best to research each thoroughly to find the best fit for your needs.

Customer Service

Blackcircles.com provides excellent customer service, with a team of experts available to help customers with any queries or issues they may have. Customers can contact the company via phone or email, and there is also a comprehensive FAQ section available on the website.

Product Quality and Selection

Blackcircles.com offers a wide range of tire brands, including premium, mid-range, and budget options. The site also provides detailed information about each product, including tread depth, fuel efficiency, and noise levels. The site's partnering garages also provide fitting services to ensure that customers receive high-quality products and services.

Website Usability

Blackcircles.com has a clean and easy-to-use website, with a simple navigation menu and search function. The site is also mobile-friendly, allowing customers to access the site from their smartphone or tablet.

Returns and Exchanges

Blackcircles.com has a straightforward returns policy, allowing customers to return unused items within 14 days of delivery. Customers can also exchange items if they receive the wrong product or if the product is faulty.

Promotions and Discounts

Blackcircles.com regularly offers discounts and promotions, such as discounts on selected brands or free gifts with purchases. Customers can sign up for the site's newsletter to receive updates on the latest promotions and discounts.

Reputation

Blackcircles.com has a strong reputation for providing high-quality products and services at competitive prices. The site has received positive reviews from customers, with praise for their excellent customer service and efficient delivery service.

Payment Options

Blackcircles.com accepts a range of payment methods, including major credit and debit cards, PayPal, and Klarna.

Loyalty Programs

Blackcircles.com does not currently offer a loyalty program, but customers can sign up for the site's newsletter to receive updates on the latest promotions and discounts.

Customer Reviews

Blackcircles.com has received positive reviews from customers, with praise for their excellent products and services, competitive pricing, and efficient delivery service. Customers can leave reviews on the site, allowing others to read about their experiences before making a purchase.

Community Involvement

Blackcircles.com has a strong commitment to supporting local communities, with a range of charitable and social initiatives. The site also helps local garages to improve their service standards by providing training and support.

Shipping and Costs

Blackcircles.com offers free shipping on all orders, with delivery typically taking 2-3 working days. The site also provides fitting services through their network of partnering garages across the UK, with prices varying depending on the location and the type of tire being fitted.

Blackcircles Recent User Reviews

User Rating

5 stars

62

4 stars

14

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Reviewer Name: Kenneth Hogg

Review Submission Date: 2023-01-18

Review Title: Tyre replacement and wheel alignment
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Review Description: Got a tyre replacement and wheel alignment for the 6th January but they never done the wheel alignment as they said they weren’t paid so had to go back today to get it done. They done a good job and can’t fault them apart from having to go back.

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Reviewer Name: Keith

Review Submission Date: 2023-01-18

Review Title: Poor customer service.
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Review Description: When everything is in place I’m sure buying tyres is easy but when things don’t go to plane the customer service experience is poor, I waited almost 4 weeks and sent mails and made numerous phone calls to try to sort the no show of my tyres out.Eventually I gave up and canceled the order and had my money refunded.

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Reviewer Name: Cliff Brewer

Review Submission Date: 2023-01-18

Review Title: Superb Service
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Review Description: VERY STRAIGHT FORWARD TRANSACTION AND EXPERIENCE. THE GARAGE WHO FITTED THE TYRES WAS ONE OF THE BEST IVE EVER EXPERIENCED. VERY POLITE FREINDLY AND PROFFESSIONAL I WILL CERTAINLY BE USING THEM AGAIN FOR ALL THE TYRES ON MY 7 VEHICLES ESPECIALLY AFTER ONE OF THE MAJOR PLAYERS IN THIS FIELD TRIED TO RIP ME OFF AND TELL ME I HAD TO REPLACE ALL 4 TYRES AT ONCE AND CANT JUST DO THE BACK TWO.

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Reviewer Name: Imrane Akram

Review Submission Date: 2023-01-18

Review Title: Second Review
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Review Description: Missed my time slot and had to reschedule for last time slot on that day. Had a flat tire. AA recovery had no van available. Needed recovery truck.Was expected to wait for 2 hours. Really dire weather. Fitter was excellent. He managed to get my tire fitted and balanced ahead of schedule. (due to other people being late).No complaints.

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Reviewer Name: Ian Willis

Review Submission Date: 2023-01-18

Review Title: Delivery of tyres to wrong tyre depot.
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Review Description: You delivered the tyres to a Halfords address 400m along the same road from the correct Protyre depot. I called to have the tyres fitted at Protyre and after having the old tyres removed, they could not find my tyres and had to refit the old tyres. I had to return on the 6th after you had delivered a second pair of tyres to Protyre, so I wasted in effect, two days and 30 miles. No compensation has been offered.

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Reviewer Name: Jack Meighan

Review Submission Date: 2023-01-18

Review Title: Over the holiday period the fitter…
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Review Description: Over the holiday period the fitter calendar on black circles, didn't match up with fitter availability. So I was able to make fitting appointments twice that subsequently needed to be cancelled/rescheduled because the fitter wasn't available. So having ordered a replacement tyre on 26/12 it wasn't eventually fitted until 6/1!

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Reviewer Name: Chris Lewis

Review Submission Date: 2023-01-18

Review Title: Would recommend - Busy place but efficient, professional company
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Review Description: They were busy when I arrived at midday and asked me to come back, however they dealt with this professionally and when I returned they remembered, apologised for the delay, got to work and were really efficient in swapping the tyres.

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Reviewer Name: Mark

Review Submission Date: 2023-01-18

Review Title: Cancelled the booking twice
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Review Description: Cancelled the booking twice, then customer support offered to book it for me.They then proceeded to book an in-branch fitting when I had requested a remote fitting.Absolute joke and I will never be using them again as they seem incapable of providing the service they offer.

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Reviewer Name: Leslie Peakall

Review Submission Date: 2023-01-18

Review Title: Required mobile assistance for punctured tyre
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Review Description: Required mobile assistance for punctured tyre on my drive. The appointment time came and went. After another hour I phoned Blackcircle who checked and found that the replacement tyre had not been received by them. A new appointment was made for the following day. The company apologised profusely and the job was done well and quickly. Apart from the poor start (which I guess wasn't their fault), I was impressed with the customer service I received and would recommend.

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Reviewer Name: Konrad Lewis

Review Submission Date: 2023-01-18

Review Title: Not a great experience
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Review Description: Not a great experience , I bought two tyres from blackcircles and when I went to the fitting there was only one tyre that was delivered..I was not made aware of this so it was very poor communication on their part! It took several phone calls and a weeks delay for it to be sorted..in my opinion not to be recommended.