Blacks Reviews

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69 Reviews

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Exceptional Service and Expertise at Blacks.co.uk with Miranda

Miranda at Blacks.co.uk truly went above and beyond during my recent visit. Her expertise and patience in helping me choose the perfect travel backpack and hiking attire were unparalleled. Not only did she possess an impressive amount of knowledge about the products, but she also took the time to understand my specific needs and preferences. Her personalized approach made all the difference in ensuring that I left the store fully equipped and confident for my outdoor adventures. I would highly recommend Blacks.co.uk to anyone in search of top-quality outdoor gear and invaluable advice. Miranda's exceptional service has undoubtedly turned me into a loyal customer, and I look forward to returning for future purchases. Thank you, Miranda, and Blacks.co.uk, for the outstanding experience!

Alam and Bruno Went Above and Beyond!

I recently had the pleasure of being served by Alam and Bruno at blacks.co.uk, and I couldn't be more impressed with the service I received. Alam, in particular, went above and beyond to ensure that I found the perfect hiking and walking boots. His deep knowledge and genuine passion for outdoor pursuits shone through as he provided me with invaluable advice on selecting footwear that truly met my needs, rather than simply focusing on popular brands or aesthetics. Thanks to Alam's expert guidance, I not only found the ideal pair of boots but also ended up purchasing a second pair due to the exceptional experience. I wholeheartedly recommend Alam and Bruno for their outstanding assistance and commend blacks.co.uk for having such dedicated and knowledgeable staff.

Jack Went Above and Beyond to Ensure a Perfect Fit for My Son’s Hiking Boots

As a parent, finding the right hiking or climbing boots for my son can be quite the challenge, especially when he has extra narrow feet. Luckily, our experience at blacks.co.uk completely exceeded our expectations. Jack, the staff member who assisted us, demonstrated an exceptional level of patience and expertise. Not only did he recommend the perfect pair of boots for my son, but he also took the time to suggest suitable socks. What truly impressed me was his keen eye for detail – he noticed that my own boots needed waxing and even provided us with the ideal repair product. While our initial intention was to simply purchase a pair of boots, Jack's attentive guidance and genuine care for our needs transformed our shopping trip into a truly exceptional experience. Despite ultimately spending more than we had planned, the high-quality products and the impeccable customer service made every penny worthwhile. Thank you, Jack, for going above and beyond to ensure that we left the store completely satisfied. Your dedication and knowledge truly made a difference, and we are incredibly grateful for the outstanding service. We will definitely be returning to blacks.co.uk for all our future outdoor needs, knowing that we can trust their team to provide unparalleled assistance.

An Unforgettable Shopping Experience at Blacks.co.uk

Let me share my remarkable encounter with the wonderful staff at Blacks.co.uk. Seeking assistance for a pair of walking boots, I was fortunate to be aided by the lovely Alison. Her warmth and knowledge instantly put me at ease, as she patiently guided me through the plethora of options available. Her friendly demeanor and expert advice made the entire process not only seamless but enjoyable. Alison's genuine care and dedication in helping me find the perfect walking boots truly made my day. The exceptional customer service I received left a lasting impression on me, elevating my shopping experience to one filled with joy and satisfaction. I am incredibly grateful for the invaluable support I received and cannot recommend Blacks.co.uk and their fantastic staff enough!

Exceptional Customer Service and High-Quality Products!

From the moment I stepped into Blacks, I knew I was in for a different outdoor shopping experience. The assistant who helped me with the shoes was not only patient and kind but also extremely knowledgeable about the products. I appreciated the fact that he took the time to understand my specific needs and allowed me to try on multiple pairs without making me feel rushed. This level of customer service made me feel valued and ultimately led to my decision to make a purchase. The quality of the shoes exceeded my expectations and I can confidently say that Blacks will be my go-to outdoor store from now on. Thank you for an exceptional shopping experience!

A Journey of Exceptional Service: From Shoe Selection to Purchase, Blacks.co.uk Shines Bright!

Embarking on a quest to find the perfect pair of walking shoes can often feel overwhelming, but my experience with Blacks.co.uk was nothing short of remarkable. Upon stepping into the store, Alina's attentive and knowledgeable assistance instantly put me at ease. What truly stood out was the balance of offering me space to explore on my own while being readily available for guidance when needed. Alina's expertise and genuine passion for helping customers find the ideal footwear shone through as she patiently answered my questions and provided valuable insights into choosing the right walking shoes. Her approach was friendly, professional, and deeply appreciated. Walking out with my new walking shoes in hand, I couldn't contain my excitement and gratitude. The exceptional service I received at Blacks.co.uk made the entire shopping experience a joy, and I left feeling confident in my purchase. Thank you, Alina, for your exemplary assistance and for making my shoe-shopping journey truly memorable!

Outstanding Service and Exceptionally Helpful Staff at Blacks.co.uk

When I stepped into Blacks.co.uk in search of the perfect pair of hiking boots, I was greeted by Lisa, a sales assistant whose helpfulness and friendliness surpassed all expectations. Lisa not only located the exact pair I was looking for from the store room but also patiently allowed me ample time to try them on, ensuring they were the perfect fit for my outdoor adventures. Her pleasant demeanor and genuine eagerness to assist made my shopping experience truly exceptional. Thanks to Lisa's dedication to customer satisfaction, I left the store not only with a durable pair of boots but also with a renewed sense of loyalty to Blacks.co.uk. I wholeheartedly recommend this store to anyone seeking not just quality products but also top-notch service that goes above and beyond. Thank you, Blacks.co.uk, for employing such a remarkable staff member like Lisa!

Unforeseen Hurdles, Unanswered Questions: My Experience with Blacks.co.uk

Reflecting on my recent purchase from Blacks.co.uk, I embarked on a shopping journey filled with excitement and anticipation. Selecting a tent and an air mattress, I envisioned future adventures under the stars. However, amidst this enthusiasm, a bump in the road emerged – the unexpected cancellation of the tent, shrouded in mystery with no rationale provided. Navigating this setback, the shadow of disappointment loomed larger as I found myself grappling with the disproportionate impact of postal costs on my overall budget. Seeking clarity and resolution, I reached out through emails, expressing my concerns and advocating for a complete order cancellation. Yet, silence echoed back, leaving me adrift in a sea of unanswered queries. Despite encountering unforeseen hurdles and unanswered questions along this shopping expedition, I remain hopeful for smoother transactions and transparent communication in the future. With an earnest desire for improved customer engagement and enhanced order management processes, I look forward to embracing the promise of outdoor escapades with renewed optimism and trust.

An Unforgettable Shopping Experience

When I stumbled upon blacks.co.uk, I was skeptical about finding the perfect shoe without the hassle of traditional in-store shopping. However, Andrew's exceptional assistance exceeded my expectations. In a world where time is precious, his keen understanding of my needs made the process effortless. He swiftly directed me to a shoe that not only fit the bill but also offered top-notch quality at an affordable price. Andrew's expertise and efficiency truly saved the day and made my shopping experience delightful. I am grateful for his help and the remarkable service provided by blacks.co.uk. Thank you for making shopping a breeze!

Unmatched Service and Prompt Resolution

Reflecting on my recent experience at blacks.co.uk, I am compelled to share my heartfelt gratitude for the exceptional service rendered by Dave and Charlotte C at the Castleford store. Dave's wealth of knowledge and practical advice on selecting walking boots truly stood out, guiding me towards the perfect choice. However, a small hiccup arose when the manufacturer mistakenly included the wrong size boots in the box. Charlotte swiftly stepped in and efficiently resolved the issue by promptly ordering the correct pair online. To my surprise and delight, the boots were delivered to my doorstep the very next morning, surpassing all expectations of service efficiency. Moreover, the competitive pricing offered by blacks.co.uk undoubtedly impressed me, as it remained unmatched in comparison to other retailers. This seamless and customer-centric experience has not only secured my loyalty but also deserves recognition and praise. Thank you, Dave and Charlotte C, for epitomizing exceptional customer service and setting a remarkable standard that resonates with customers like me.

Exceeded Expectations: Exceptional Service Despite Unforeseen Hiccups

My Experience with Blacks.co.uk I recently had a unique experience with Blacks.co.uk that I feel compelled to share. I opted for next-day delivery and was eagerly anticipating the prompt arrival of my parcel. However, despite a slight hiccup in the delivery schedule, the exceptional customer service I received truly exceeded my expectations. Upon placing my order, I anxiously awaited the arrival of my parcel, only to find that the delivery company experienced an unforeseen delay in receiving my package. Despite this initial setback, I was pleasantly surprised by the proactive communication from the Blacks.co.uk team, who promptly addressed the issue and reassured me that my package was still on its way. Although there was a slight miscommunication regarding the delivery time, the team at Blacks.co.uk went above and beyond to rectify the situation and ensure that my parcel reached me in a timely manner. Their dedication to providing exceptional service in the face of unexpected challenges was truly commendable. While the delivery may not have gone entirely as planned, the way in which the Blacks.co.uk team handled the situation left a lasting impression on me. Their commitment to customer satisfaction and willingness to rectify any unforeseen issues sets them apart in the world of online shopping. In conclusion, while there may have been a minor hiccup with the delivery process, the outstanding customer service I received from Blacks.co.uk ultimately turned what could have been a negative experience into a positive one. I would like to extend my heartfelt thanks to the team for their dedication and commitment to customer satisfaction. With that being said, I hope that in the future, they reconsider charging for early delivery if there's a risk of not keeping up with the commitment.

Exceptional Service and Expertise at Blacks.co.uk

I cannot express enough gratitude for the outstanding customer service I received from the woman working at the Blacks.co.uk store in Nottingham. Her willingness to assist me with gaiter sizing, despite being occupied with other tasks, truly exceeded my expectations. Her knowledge and understanding of the products were evident as she patiently shared valuable insights on their usage, without any hint of condescension. It was a stark contrast to my previous experience at another outdoor shop. This exceptional service has undoubtedly made me a loyal customer, and I look forward to returning for more top-notch assistance.

An Unforgettable Retail Experience with James at blacks.co.uk

Purchasing a pair of boots at the blacks.co.uk store in the metrocentre branch in Newcastle/Gateshead was not just another shopping trip – it was an exceptional experience. James, a standout representative, went above and beyond to understand my needs, making me feel heard and valued as a customer. His genuine interest in helping me find the perfect pair of boots resulted in a recommendation that exceeded all expectations. Not only are these boots a stylish addition to my wardrobe, but they have also become my absolute favorites, thanks to James' expert guidance. Shopping with James was a breath of fresh air in the often overwhelming world of retail. His professionalism, knowledge, and friendly demeanor made the entire process not only simple but genuinely enjoyable. If only every shopping experience could leave such a positive and lasting impression. For anyone seeking a personalized and exceptional retail experience, I wholeheartedly recommend visiting the blacks.co.uk store and seeking out James. His outstanding service truly sets the bar high for customer satisfaction. Thank you, James, for making my shopping experience one to remember.

From Seeking a Warm Coat to Walking Away with a Stylish Bargain

Diving into the realm of outdoor apparel at blacks.co.uk, I embarked on a mission to find the perfect coat for my son, gearing up for our upcoming journey. Stepping into the store, I was greeted by a friendly and knowledgeable staff member named Cam, who not only guided me through the various brands but also tailored his advice to suit our specific needs. As I made my way to the till, Jason's professionalism and warm demeanor left a lasting impression. The seamless transaction process was not just about making a purchase; it was about creating a pleasant and memorable customer experience. Walking out with a quality coat at a great price truly felt like stumbling upon a hidden gem. The dedication and pride exhibited by every staff member at blacks.co.uk set a standard that is a rarity in today's retail landscape. Lewis and Josh, your commitment to excellence shines through in every aspect of your service. Thank you for transforming a simple shopping trip into a delightful adventure of discovery and satisfaction.

Unparalleled Service from Lincoln’s Finest

I cannot emphasize enough how exceptional my experience at the Lincoln branch of blacks.co.uk was. After a frustrating quest for Merrell shoes in my size, I was met with unparalleled service that went above and beyond my expectations. The assistant, identified simply as Assistant 8, displayed patience, helpfulness, and a genuine commitment to ensuring I found the perfect fit. Their dedication and expertise turned a challenging search into a delightful shopping venture. I left the store with a sense of gratitude and satisfaction, knowing that I had received not only a quality product but also exceptional customer care. My heartfelt thanks to the Lincoln team for their outstanding service, making my purchase a truly happy one!