Blackstoneproducts Reviews

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D David Houck
450 days ago

Ordered a 36” Griddle

A 5-Star Culinary Experience with Blackstone Griddle I recently invested in a 36” Griddle from Blackstone Products, and it has completely transformed the way we cook outdoors. The purchase was seamless, and I even opted for a cover to ensure its longevity. However, my positive experience was truly accentuated by the exceptional customer service. From the get-go, the team at Blackstone Products was incredibly helpful. I registered my griddle and had the pleasure of speaking with Nicole. Her knowledge and passion for the products were evident as she guided me through the process with enthusiasm. It was clear that she genuinely cared about ensuring my satisfaction. Not only did the griddle exceed my culinary expectations, but the level of care given by the customer support team truly stood out. Their commitment to quality service further solidified my confidence in the brand. I have since recommended Blackstone Products to friends and family, confident in the knowledge that they will be just as impressed with both the product and the outstanding customer care. In conclusion, my experience with Blackstone Products has been nothing short of exceptional. The 36” Griddle has become the centerpiece of our outdoor gatherings, and the dedicated support team has only enhanced my appreciation for this company. I look forward to many more memorable meals created on my Blackstone Griddle and will continue to sing the praises of this outstanding brand. Thank you, Blackstone Products, for adding a touch of culinary magic to our outdoor adventures.
D David Houck
450 days ago

A Cut Above: My Unforgettable Experience with my 36” Griddle from Blackstone Products

Let me start by saying that my love for outdoor cooking led me to invest in a 36” Griddle from Blackstone Products. I was thrilled to receive it, and to ensure its longevity, I bought a cover from the same company on the same day as the grill purchase. The first few months were a joy – perfectly seasoned griddle, covered after every use, and meticulously maintained. However, my enthusiasm took a hit when I had to reach out to customer support to register my grill under warranty. The experience left me deeply disappointed. The representative I spoke with, Nicole, seemed to insinuate that we had neglected our griddle, despite our unwavering care for it. The subsequent encounter with another unhelpful representative was equally disheartening. I hoped for a more empathetic and understanding approach from the brand, especially after being a loyal customer. Unfortunately, my experience has led me to decide against further engagement with Blackstone Products. It’s truly disheartening to bid farewell to a product I once held in high regard.


Blackstone Products is a reputable online retailer specializing in high-quality grills, griddles, and outdoor cooking equipment. With a strong reputation for durable and innovative products, Blackstone has gained a loyal customer base over the years. This comprehensive review aims to provide a detailed analysis of various aspects of the website, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs. Read on to discover if Blackstone Products is the right choice for your outdoor cooking needs.


  • Wide range of high-quality grills and griddles suitable for various outdoor cooking needs
  • Durable construction using premium materials, ensuring long-lasting performance
  • Innovative designs and features that enhance cooking experience
  • Responsive and user-friendly website
  • Reliable customer service with prompt assistance and support
  • Positive reputation for excellent product quality
  • Regular promotions and discounts for added value
  • Various payment options for convenient transactions


  • Some products may have relatively higher price points compared to competitors
  • Product selection may be limited for specific niche requirements
  • Returns and exchanges may have certain conditions and restrictions
  • Lack of a comprehensive loyalty program for frequent customers

User Experience

Navigating the website is a smooth and intuitive process. The layout is well-structured, allowing users to easily find the desired product categories and browse through the available options. The site also features helpful product descriptions, specifications, and customer reviews for informed decision-making. The streamlined checkout process and secure payment options contribute to a seamless user experience. Overall, Blackstone Products prioritizes user satisfaction by providing a hassle-free shopping experience.

Pricing and Value for Money

While some Blackstone Products may have slightly higher price points compared to their competitors, the superior quality and durability of their grills and griddles justify the investment. Blackstone prioritizes using premium materials and innovative craftsmanship, making their products a worthwhile purchase. Customers are assured of long-lasting performance, durability, and outstanding cooking results. Additionally, regular promotions and discounts contribute to enhancing the value for money.

Customer Service

Blackstone Products has an outstanding reputation for delivering exceptional customer service. Their dedicated support team promptly assists customers with inquiries, provides pre-purchase guidance, and resolves any post-purchase issues efficiently. The company values customer satisfaction and goes the extra mile to ensure a positive experience. Whether through email, phone, or live chat, Blackstone Products demonstrates their commitment to providing reliable and attentive customer service.

Product Quality and Selection

Blackstone Products excels in delivering excellent product quality. Their grills and griddles are crafted with premium materials and undergo rigorous testing to ensure durability and performance. The innovative designs and features integrated into their products further enhance the cooking experience. While the product selection may not cater to every niche requirement, Blackstone offers a diverse range of options suitable for various outdoor cooking needs. Customers can choose from a variety of sizes, configurations, and accessories to find the perfect fit for their cooking style.

Website Usability

Blackstone Products' website is designed with user-friendliness in mind. The intuitive interface allows easy navigation and quick access to desired information. The well-organized product categories, detailed descriptions, and clear images ensure a seamless browsing experience. The search functionality enables users to find specific products efficiently. Furthermore, the website's responsiveness and optimization for different devices enhance usability across desktop and mobile platforms.

Returns and Exchanges

While Blackstone Products understands that returns and exchanges may be necessary in certain situations, they have specific conditions and restrictions in place. Customers should review the return policy before making a purchase to familiarize themselves with the process and any associated costs. It's advisable to contact customer service for any return or exchange-related queries to ensure a smooth transaction.

Promotions and Discounts

Blackstone Products regularly offers promotions and discounts to provide added value to customers. These promotions may include discounts on specific products, bundle deals, or seasonal sales. By keeping an eye on the website and subscribing to the newsletter, customers can stay updated on the latest promotions and secure great deals on their favorite Blackstone Products. This commitment to offering value-oriented discounts contributes to an enhanced overall shopping experience.


Blackstone Products has established a strong and reputable brand presence in the outdoor cooking industry. Their commitment to delivering high-quality products and attentive customer service has earned them a loyal customer base. Positive customer reviews and testimonials further strengthen their reputation as a trustworthy retailer. Blackstone consistently maintains their reputation by prioritizing product excellence and ensuring customer satisfaction.

Payment Options

Blackstone Products offers various payment options for convenient and secure transactions. Customers can easily pay using major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, the option to pay through PayPal provides an extra layer of security and flexibility. The availability of multiple payment options allows customers to choose the most convenient method while ensuring their personal and financial information remains protected.

Loyalty Programs

While Blackstone Products does not currently offer a comprehensive loyalty program, they often reward repeat customers through exclusive promotions and discounts. By subscribing to the newsletter and following their social media channels, customers can stay informed about loyalty rewards and special offers. While a formal loyalty program may be a valuable addition, the occasional rewards and benefits provided by Blackstone Products still contribute to customer satisfaction and retention.

Customer Reviews

Customer reviews play a crucial role in forming an accurate assessment of product quality and customer satisfaction. Blackstone Products encourages customers to leave reviews and ratings of their purchased items on the website. These reviews are visible to potential buyers, enabling them to make informed decisions based on the experiences shared by others. The abundance of positive customer reviews attests to the superior quality and performance of Blackstone grills and griddles.

Community Involvement

Blackstone Products actively engages with its community through various channels. They regularly share cooking tips, recipes, and outdoor cooking enthusiast stories on their website and social media platforms. By creating a sense of belonging among customers and connecting them through a shared passion for outdoor cooking, Blackstone fosters a vibrant and dedicated community. This community involvement adds value to the overall customer experience and strengthens the brand's reputation.

Shipping and Costs

Blackstone Products ensures efficient and reliable shipping of their products. The website provides clear information regarding shipping rates and options during the checkout process. Shipping costs may vary depending on the customer's location and the size of the purchased item. However, Blackstone strives to maintain competitive shipping rates without compromising on the quality of service. Customers can rely on timely delivery and secure packaging when ordering from

In conclusion, offers an exceptional online shopping experience for outdoor cooking enthusiasts. With a wide range of high-quality grills and griddles, innovative designs, reliable customer service, and a commitment to customer satisfaction, Blackstone Products has solidified its position as a trusted retailer in the industry. While there may be minor drawbacks such as pricing and limited product selection, the overall benefits outweigh these concerns. The positive reputation, user-friendly website, and dedication to quality make a go-to destination for outdoor cooking equipment. Whether you're a casual griller or a serious pitmaster, Blackstone Products has the perfect solution for your outdoor cooking needs.