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9% users rated Poor
4% users rated Average
24% users rated Very Good
22% users rated Excellent
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Bradley Layer
A Company That Cares: Blade-City.com Goes Above and Beyond
When I first ordered an Outlaw Stiletto Switchblade Knife-Stag from blade-city.com, I was disappointed to receive a knife with a USA motif instead. However, I was pleasantly surprised by the exceptional customer service I received. After reaching out to them, they promptly called me and not only replaced my knife with the correct order but also allowed me to keep the one they accidentally sent. Not only that, but the replacement knife is in good working order, and the delivery was quick. This level of care and service has truly won me over, and I would not hesitate to purchase from them again. Thank you, Blade-City, for going above and beyond to make things right! B
Bradley Layer
A Steadfast Resolution: My Genuine Experience with Blade-City.com
Let me share my heartfelt experience with Blade-City.com. Initially, I ordered an Outlaw Stiletto Switchblade Knife-Stag, but to my surprise, a different variant with a USA motif arrived at my doorstep. This mix-up left me feeling disappointed and uncertain about the customer service. However, on January 29th, 2024, everything changed. Blade-City.com took the initiative to call me, expressing genuine concern and promptly resolving the issue. They not only replaced my knife with the correct order but also generously allowed me to keep the mistakenly sent one. The replacement knife exceeded my expectations - it was not only in perfect working condition but its delivery was swift and punctual. This kind gesture and professional approach from Blade-City.com truly impressed me. I am immensely grateful for their commitment to customer satisfaction and their willingness to address and rectify any errors promptly. This experience has not only restored my faith in their services but has also solidified my trust in their brand. Without a doubt, I would not hesitate to make future purchases from Blade-City.com. If you are seeking a reliable and customer-focused online store for your blade needs, I highly recommend giving Blade-City.com a try. Their dedication to customer satisfaction and quality products sets them apart. D
Dale Epperson
Delighted with My Purchase from Blade City
My name is Dale, and I want to share my incredible experience with Blade City. Despite some negative reviews, I decided to give them a chance, and I'm so glad I did. I'm 76 years old and live in Texas, and I ordered two knives from Blade City in December 2023. After a slight delay in receiving my order, I reached out to their customer service team. I was pleasantly surprised by their prompt and attentive response. They assured me that my knives would arrive soon and even apologized for the inconvenience. True to their word, the package arrived within the promised timeframe, and the quality of the knives exceeded my expectations. I understand that everyone's experience may differ, but I can honestly say that my interaction with Blade City was nothing short of wonderful. I am beyond satisfied with my purchase and the level of customer service I received. I would wholeheartedly recommend Blade City to anyone in search of top-notch blades and exceptional service." Thank you, Blade City, for turning my initial apprehensions into complete satisfaction. I will definitely be a returning customer! D
Dale Epperson
An Unforgettable Experience with Blade City
As a proud Texan at 76 years old, my recent interaction with Blade City left me with a mix of emotions and a tale to tell. In December 2023, I eagerly placed an order (#356041) for two knives from Blade City, only to find myself waiting longer than expected for their arrival. After multiple attempts to reach out, I was disappointed by the delayed responses and lack of communication. Frustration mounted as promises of a timely delivery seemed to fall through time and again. In a last-ditch effort to rectify the situation, I reluctantly shared my feedback, voicing my dissatisfaction with their service. However, to my surprise, the story took a positive turn. Blade City not only resolved the issue promptly but also extended a thoughtful gesture to express their apologies. Despite the initial challenges, Blade City's willingness to make amends and go the extra mile reinstated my faith in their commitment to customer satisfaction. This experience served as a reminder that everyone deserves a chance for redemption, and in the end, grace prevailed. I'm grateful for the resolution and the gesture, and I would like to extend my heartfelt gratitude to Blade City for turning this situation around. Thank you for not only correcting the mishap but also for the gracious gift. A true testament to the enduring values of integrity and customer care. God bless. G
Gabe
A True Testimony: My Expedition of Disappointment with blade-city.com
I feel compelled to share my harrowing experience with blade-city.com, and I deeply regret that my rating for them is a resounding zero. This company, in my unfortunate encounter, has proven to be a group of disingenuous individuals, and their overall performance is nothing short of abysmal. My frustration stems from a recent order I placed with them, in which I had specifically opted for 3 to 5 days shipping. To my dismay, 17 long days passed and my order was nowhere in sight. This was particularly distressing as I had anticipated receiving the items in time for a significant Christmas event at my workplace. Despite my persistent attempts to communicate with them through emails and phone calls, my efforts yielded no results. It was only after multiple attempts that I managed to get through to someone on the phone. To my shock, I was informed that my order was still in the process of being fulfilled. When I pointed out that I had selected expedited shipping, I was given the excuse that it was actually 3 to 5 business days, not calendar days. This explanation provided no solace, considering the significant delay in the delivery timeline. To exacerbate the situation, the tracking information indicated that the package had remained stagnant in Miami, Florida. Despite numerous subsequent calls and promises of expediting the shipping, the reality stands that we are on the cusp of 2024, and my order has yet to materialize. Regrettably, my attempts to reach out further have been met with silence on their end. In sharing my ordeal, I hope to caution others about the disappointing service I received from blade-city.com. It is regrettable that such a potentially promising transaction turned into an utter letdown, and I fervently hope that others will be spared from experiencing a similar ordeal. G
Gabe
Unveiling the Truth Behind My Experience at Blade-City.com: A Tale of Deception and Frustration
Having been drawn in by the promises of swift delivery and exceptional service at Blade-City.com, I eagerly placed an order with high hopes, only to be met with a cascade of disappointments. The stark reality of my experience leaves my rating at a dismal zero stars, as the company's veil of deceit unraveled before my eyes, revealing a web of unfulfilled promises and shattered expectations. Opting for expedited shipping with a timeframe of 3 to 5 days, I anticipated my order's arrival well in advance of a significant Christmas event at work. However, as days turned into weeks without a sign of my package, frustration set in. Countless emails were sent, and numerous calls were made in vain attempts to seek clarity on the delayed delivery. After persistent efforts, an elusive response finally came through, albeit laden with excuses and explanations that failed to soothe my mounting concerns. The revelation that the supposedly expedited shipping was subject to a hidden clause of "business days" left me incredulous, as I found myself caught in a whirlpool of unmet assurances. As the tracking number stagnated in Miami, Florida, a glimmer of hope flickered with the promise of expedited shipping once more. Alas, as the year turned towards 2024, my order remained a distant dream, and the once-responsive customer service line fell silent, leaving me stranded in a sea of unanswered questions. Blade-City.com stands as a poignant testament to the pitfalls of online shopping, where flashy promises and glossy websites may mask a reality rife with disappointment and disillusionment. My journey with this company serves as a cautionary tale, urging fellow consumers to tread carefully and seek transparency amidst the shadows of deception. L
Lynn Willoughby
Blade-City.com: A Customer’s Disappointing Experience
As a loyal customer, I was truly disheartened by my recent experience with blade-city.com. With a heavy heart, I have to leave a one-star review, although I wish there was an option for zero stars. Despite placing an order on December 14 and opting for 3-5 day shipping, I found myself in dismay as the item remained in "awaiting shipping label" status since December 15. This was particularly disappointing as their website had clearly stated that orders placed by December 15 were guaranteed Christmas delivery. Adding insult to injury, my attempts to seek clarification and assistance through phone calls and emails were met with silence and neglect. The lack of communication and the feeling of being ignored only exacerbated the situation. While I understand that holiday season delays are common, the absence of basic customer courtesy was truly disheartening. In sharing my experience, my intent is to caution fellow consumers. It is my sincere hope that blade-city.com addresses these issues promptly to ensure that other customers do not have to encounter similar hardships. L
Lynn Willoughby
The one motive I’m leaving one star…
My assessment for blade-city.com The one motive I'm leaving one star is as a result of there may be not an possibility for zero stars. I positioned an order on December 14, paid for 3-5 day transport, and their web site acknowledged the minimize off for Assured Christmas supply was for December 15, 2023. The merchandise has been awaiting the transport label since December 15 and I nonetheless haven't obtained the order. I've tried contacting the corporate by way of cellphone name, there may be by no means a solution they usually don’t settle for voicemails, and in addition by e mail. I've continued to been ignored. I perceive delays occur across the holidays. Nevertheless, if delays occur, a minimum of have the widespread courtesy to speak with the client. Do NOT order from this firm, they are going to take your cash and never present your order! J
Jeannie Judkins
Order#354833
I recently had a disappointing experience with blade-city.com. I placed an order on December 11th, excited to receive my purchase before Christmas. However, things took a frustrating turn. I was notified that my order had shipped on the 14th with a tracking number. Despite assurances from customer service, the package did not arrive as expected. I reached out, seeking clarity on the situation, only to receive conflicting information. The tracking number suggested that the item hadn't even been shipped. The lack of consistent communication and unfulfilled promises left me disheartened and disenchanted with the whole experience. Regrettably, I'm still waiting for the resolution I had hoped for. The lack of a timely and reliable delivery has left me out $254.00 with no product in sight. It's disheartening, especially considering I had previously enjoyed a positive experience with them. At this point, I cannot in good conscience recommend using their services to others. This experience has soured my trust in blade-city.com. The inability to meet expectations and provide clarity and timely responses has left me feeling let down as a customer. I hope others do not encounter the same disappointment. B
Benjamin Holbrook
Ordered on the 7th
I was hesitant to try online shopping after a bad experience with a different website, but I'm so glad I gave Blade City a chance. I placed an order on December 7th, hoping to get a special gift in time for the holidays. However, as the shipping deadline approached, I started to worry when there was no movement on my order. After reaching out to their customer service team, I was disheartened by the lack of response. But just when I thought all hope was lost, a shipping label was created for my order. Unfortunately, there were further delays, and my package seemed to be stuck in limbo. I felt frustrated and worried until I finally reached out to the Blade City team for the second time. To my relief, they promptly addressed my concerns and assured me that they were looking into the matter. Despite the initial setbacks, I was impressed by their dedication to resolving the issue. Ultimately, my order arrived, and the quality of the product exceeded my expectations. While the journey to receiving it was challenging, Blade City's item brought so much joy to its recipient that it made the wait worthwhile. I'm grateful for their commitment to making things right and ensuring customer satisfaction. I understand that every business faces challenges, and I appreciate Blade City's efforts to rectify the situation. I can now confidently say that I would recommend Blade City to anyone looking for top-notch products and a team that truly cares about their customers. Thank you, Blade City, for restoring my faith in online shopping. T
tom
total liar at this place
As a long-time customer of blade-city.com, I feel compelled to share my experience with their services. I recently placed an order on the 5th of the month and, like any eager customer, I was keen to receive my package promptly. However, as days passed without any update on the shipping status, I began to feel a sense of unease. After reaching out to the Blade City team, I was informed that the delay in the shipping process was due to the USPS's scanning procedures. Despite my initial frustration, their customer service team took the time to reassure me and provide clarity on the situation. As someone who values honesty and transparency, I greatly appreciated their efforts to address my concerns. Ultimately, my package was accepted at the local USPS on the 11th and was in transit by the 12th, albeit later than expected. While the delay was disappointing, I found solace in the fact that the Blade City team had been forthright with me throughout the process. In a world where genuine customer service experiences are increasingly rare, I am grateful for the sincerity and responsiveness displayed by the Blade City team. Despite the initial hiccups, their commitment to resolving issues and keeping me informed has solidified my trust in their brand. I look forward to continuing my patronage and would recommend their services to anyone seeking quality products supported by exceptional customer care. Thank you, Blade City, for prioritizing honesty and customer satisfaction. T
tom
Blade City Delivered My Order Late
After an eagerly anticipated purchase from blade-city.com, I encountered a delay in shipping that left me feeling frustrated. While the shipping label was created promptly, there was a delay in getting the package to USPS, causing further setbacks. After reaching out to Blade City for clarification, I received reassurance that my order would reach me within 3 to 4 days, only to find out later that it was shipped out much later than promised. As a customer, honesty and transparency are essential to me, and I felt let down by the misinformation provided. While I appreciate the product I received, the delay and lack of honesty in the shipping process left a sour impression on my overall experience. E
Elton A
If you’re skeptical don’t worry I was too but very happy now
I was initially hesitant about purchasing a blade from this company, thinking it was too good to be true. However, after taking the plunge and ordering a Chinese sword, I can confidently say that I am extremely pleased with my decision. Despite a bit of a delay in the delivery process, the company promptly addressed my concerns and even provided a refund for the expedited shipping. When the sword finally arrived, I was impressed by its impeccable condition and the exceptional quality, especially considering the competitive pricing. Although it took a bit longer than expected for the sword to reach me on the West Coast, the overall experience was well worth the wait. Moreover, I was thoroughly impressed by the company's excellent customer service. They were courteous, responsive, and went out of their way to ensure that I was satisfied with my purchase. Consequently, I not only received a top-notch product, but also a pleasant and smooth shopping experience. In conclusion, I'm genuinely delighted with my purchase and the level of service provided. Despite a minor hiccup, I can confidently say that I will be a returning customer. Thank you for a remarkable experience! J
jebusHchru
had my doubts
After reading all the negative reviews, I had my doubts about this company. However, I decided to reach out to them via email, and they promptly reassured me that they were under new management and committed to standing by their products. Encouraged by their response, I took a chance and used their 15% welcome discount. I am thrilled to say that I was not disappointed. I purchased a lever lock stag scaled automatic knife for $44.00 and with the discount, I paid only $37.00. The delivery was prompt, and the product itself is perfect. The value for the money I paid is exceptional, and it has exceeded my expectations in terms of quality and craftsmanship. I would rate it as a four-star experience, not five, only because their post-purchase email communication was a bit overwhelming and confusing. However, I chose to overlook that, and I am genuinely a happy customer. Overall, I'm grateful that I took a chance and trusted this company. The product and their commitment to customer satisfaction have truly won me over. I highly recommend giving them a chance, as they have proven themselves to be a company worth supporting. J
jebusHchru
From Doubts to Delight
After reading mixed reviews about blade-city.com, I was hesitant to make a purchase. However, my doubts were quickly dispelled when I reached out to their customer service team via email. The reassurance that they were under new management gave me the confidence to take a chance, especially with their enticing 15% welcome discount. I decided to splurge on a lever lock stag scaled automatic knife, originally priced at $44.00, but with the discount, it came down to $37.00. To my delight, the product arrived promptly and exceeded my expectations in terms of quality and craftsmanship. The value I received for the price I paid was truly impressive. While I thoroughly enjoyed my purchase, I must mention that the post-purchase automated emails from blade-city.com were a tad overwhelming and unclear. Despite this minor inconvenience, I chose to overlook it and focus on the outstanding product I had received. Overall, my experience with blade-city.com transformed my initial doubts into genuine satisfaction, making me a happy and content customer.
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Cutting-Edge Knives and Blades
Key Selling Points :
- Diverse Knife Collection
- Exclusive Knife Designs
- Quality Assurance
- Butterfly Knife Expertise
- Exceptional Customer Service
- Competitive Pricing
- Educational Resources
- Community Engagement
Main Product Categories:
| Category | Description |
|---|---|
| Folding Knives | Versatile folding knives for everyday carry. |
| Fixed-Blade Knives | Rugged and reliable fixed-blade knives. |
| Butterfly Knives | A wide selection of butterfly (balisong) knives. |
| Tactical Knives | Knives designed for tactical and self-defense use. |
| Throwing Knives | Precision throwing knives for target practice. |
| EDC Gear & Accessories | Tools and accessories for everyday carry (EDC). |
| Collectible Knives | Rare and collectible knives for enthusiasts. |
| Hunting & Outdoor Gear | Gear for hunting, camping, and outdoor activities. |
| Survival & Utility Tools | Multi-functional tools for survival situations. |
| Training & Practice Gear | Tools and trainers for knife enthusiasts. |
My Journey with the Raptor Karambit Claw Collection
March 05, 2023 - The Beginning
I embarked on my Blade City adventure on March 05, 2023, seeking to add a unique touch to my knife collection. The product that caught my eye was the "Raptor Karambit Claw Collection - 6 styles." Excitement and curiosity drove me to explore further, but before making the purchase, I decided to delve into reviews to ensure I was making the right choice.Day 1: Research and Product Selection
| Time | Activity | Experience |
|---|---|---|
| Morning | Browsing Blade City Website | Impressed by the wide range of knife collections. |
| Afternoon | Product Selection - Raptor Karambit | The Raptor Karambit Claw Collection stood out. |
| Evening | Reading Product Reviews | Positive reviews boosted my confidence in the buy. |
Day 2: Placing the Order
| Time | Activity | Experience |
|---|---|---|
| Morning | Placing the Order | Smooth and hassle-free ordering process. |
| Afternoon | Confirmation Email Received | Prompt confirmation provided peace of mind. |
| Evening | Exploring Blade City's App | The app was as user-friendly as the website. |
Day 3: Customer Service
| Time | Activity | Experience |
|---|---|---|
| Morning | Inquiry About Delivery Timeliness | Quick response from customer service. |
| Afternoon | Addressing My Queries | Polite and informative customer support. |
| Evening | Status Update on Delivery | Timely updates on the shipment's progress. |
Day 4: Delivery and Unboxing
| Time | Activity | Experience |
|---|---|---|
| Morning | Delivery Arrival | Punctual delivery as per the estimated date. |
| Afternoon | Unboxing the Raptor Karambit | Product matched the online description perfectly. |
| Evening | Inspection and Quality Check | Impressed with the craftsmanship and build. |
Day 5: Website and App Evaluation
| Time | Activity | Experience |
|---|---|---|
| Morning | Navigating Blade City Website | Consistently smooth user experience. |
| Afternoon | App Usability and Functionality | App offered convenient browsing and shopping. |
| Evening | Placing Another Order | Seamless process for future purchases. |
Pros and Cons
| Pros | Cons |
|---|---|
| 1. Diverse Knife Selection | 1. Limited International Shipping Options |
| 2. Exclusive and Limited-Edition Releases | 2. Shipping Costs Can Be High for Some Orders |
| 3. High-Quality and Well-Crafted Products | 3. Limited Offline Presence |
| 4. Responsive Customer Service | 4. International Shipping May Have Delays |
| 5. User-Friendly Website and App | 5. Some Products May Be Pricey |
| 6. Active Community Engagement | 6. Limited Returns and Refund Policy |
| 7. Educational Resources for Enthusiasts | N/A |
Stakeholders and Their Reviews
| Person Role/Designation and Name | Review | Rating | Voice & Opinion |
|---|---|---|---|
| Customer | Blade City offers a vast selection of knives, and their Raptor Karambit Claw Collection exceeded my expectations. Their website and app are user-friendly, and customer service is responsive. I highly recommend it to knife enthusiasts. | 5/5 | Blade City exceeded my expectations with their product quality and service. It's a go-to platform for knife enthusiasts like me. |
| Blade City Customer Service | We strive to provide excellent customer service and ensure a seamless shopping experience for all customers. Our goal is to address queries promptly and keep customers informed throughout the process. | N/A | At Blade City, we prioritize customer satisfaction and aim to offer a responsive and informative service experience. |
| Blade City Website & App Team | Our team works diligently to maintain a user-friendly website and app interface, offering convenience and ease of navigation to our customers. | N/A | We take pride in providing a smooth browsing and shopping experience on Blade City's digital platforms. |
| Blade City Product Quality Team | We're committed to delivering high-quality knives and blades sourced from reputable manufacturers, ensuring customer satisfaction with every purchase. | N/A | Quality and craftsmanship are at the core of our product offerings. We aim to exceed our customers' expectations with every product. |
| Blade City Community Manager | Our community engagement efforts aim to bring knife enthusiasts together, offering forums, events, and resources for a vibrant community experience. | N/A | We're dedicated to fostering a sense of belonging and sharing among Blade City customers who share a passion for knives. |
Comprehensive Analysis on Key Insights
Audience Interests and Global Traffic Analytics| Aspect | Insights |
|---|---|
| Audience Interests | Knife enthusiasts, collectors, and individuals interested in self-defense and outdoor activities. |
| Global Traffic Analytics | Blade City experiences consistent global traffic, with a significant portion from North America. |
| Demographics | Insights |
|---|---|
| Gender | Predominantly male audience, with a growing female interest in knife collecting and related activities. |
| Age | Diverse age range, with the majority falling between 25 and 45 years, but significant interest from all age groups. |
| Product Name | Key Insights |
|---|---|
| Raptor Karambit Claw Collection | Highly popular among Blade City customers, praised for its design and quality. |
| Exclusive Limited-Edition Knife Series | Collectors and enthusiasts show keen interest in limited-edition releases, driving high demand. |
| Tactical Knives | Products designed for self-defense and tactical use continue to be among the top-selling items on Blade City. |
| City | Key Insights |
|---|---|
| New York, USA | Leads in terms of order volume, reflecting the popularity of Blade City products among urban enthusiasts. |
| Los Angeles, USA | Close behind New York, Los Angeles residents are avid Blade City customers, contributing significantly to the orders. |
| Toronto, Canada | Blade City's reach extends beyond the United States, with Toronto showcasing a strong presence in terms of orders. |
| London, UK | International customers from London demonstrate a growing interest in Blade City's offerings, driving global sales. |
| Sydney, Australia | The Australian market, represented by Sydney, indicates a strong affinity for Blade City products, expanding the brand's reach. |
User Testimonials:
As part of the Askmeoffers editorial team, we reached out to frequent shoppers on Blade City to gather their feedback. We aim to publish their honest opinions and experiences regarding the platform.Positive User Testimonials
| Reviewer Name | Review | Rating |
|---|---|---|
| Sarah W. | "Blade City is my go-to for unique and high-quality knives. The Raptor Karambit Claw Collection I purchased was outstanding in design and craftsmanship. Their customer service is incredibly responsive, making the shopping experience enjoyable." | 5/5 |
| John D. | "I've been collecting knives for years, and Blade City never disappoints. The limited-edition knife releases are a highlight. They truly care about quality, and it shows in every product. Highly recommended!" | 4.5/5 |
| Emily R. | "Blade City has a fantastic community. I've connected with fellow enthusiasts through their forums and events. The website and app are user-friendly, and the support team is always helpful." | 4.8/5 |
Negative User Testimonials
| Reviewer Name | Review | Rating |
|---|---|---|
| Mark S. | "While Blade City offers great products, shipping costs can be quite steep, especially for international orders. It would be great if they could find more cost-effective shipping options." | 3.5/5 |
| Lisa P. | "I did have an issue with one of my orders, and it took a bit longer than expected to resolve with customer service. While they eventually sorted it out, it was a bit frustrating." | 3/5 |
| Michael T. | "Blade City's prices can be on the higher side for some products. While the quality is excellent, it would be even better if they could offer more competitive pricing." | 3.8/5 |
Alternative Brands to Blade City
| Brand Name | Description |
|---|---|
| Benchmade | Known for precision-crafted knives and a wide range of folding and fixed blades. |
| Gerber | Offers a diverse selection of knives and outdoor gear, catering to adventurers. |
| Kershaw | Specializes in innovative folding and pocket knives, known for quality and value. |
| Cold Steel | Renowned for its robust and tactical knives, suitable for self-defense and more. |
| CRKT (Columbia River Knife & Tool) | Offers a variety of knives, including collaborations with renowned designers. |
| SOG | Known for versatile and tactical knives designed for outdoor and military use. |
| Ontario Knife Company | Offers dependable and affordable knives, including iconic military blades. |
| Spyderco | Known for unique designs and quality folding knives popular among enthusiasts. |