Blair Reviews

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45 Reviews

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American Quality Lost: A Disheartened Blair Customer Speaks Out

As a loyal customer of Blair/New Process since the early '80s, I am deeply disheartened by the decline in quality and service. Once a proud American company with attentive U. S.-based customer service and domestically sourced products, Blair has now shifted to outsourcing customer support and compromising on product quality. My recent experience with sizing inconsistency and poor shirt quality has left me utterly disappointed. The medium shirts I received were so ill-fitting that I had to give them away, resembling small sizes instead. The once plush fleece and velour shirts are now disappointingly thin and almost see-through, a far cry from their former luxurious thickness. It's disheartening to witness the degradation of a company that once represented integrity and excellence. I sincerely hope that Blair/New Process will reorient its values to prioritize American quality and customer satisfaction once again.

Rediscovering Quality at Blair: A Nostalgic Journey

Embarking on a trip down memory lane, I stumbled upon Blair after decades of absence. Fondly recalling the early '80s when Blair embodied the essence of a good, honest American company, I hesitantly decided to give them another chance. The nostalgia of U. S.-based customer service and domestically sourced products lingered in my mind as I placed my order, hoping to relive the impeccable experience of yesteryears. To my delight, Blair not only met but exceeded my revived expectations. The customer service, though no longer U. S.-based, resonated with warmth and efficiency, debunking my initial apprehensions. As I unwrapped my package, I was greeted by a wave of familiarity intertwined with contemporary sophistication. The medium shirts, once lost in sizing inconsistencies, now embraced my frame with precision, a testament to Blair's renewed commitment to quality. The fleece and velour shirts, reminiscent of their former thick and luxurious selves, wrapped me in comfort and elegance, evoking a sense of nostalgia mingled with appreciation. Blair has indeed transformed, yet beneath the modern facade lies a dedication to reclaiming its former glory. The journey from disappointment to rediscovery has been a testament to Blair's resilience and evolution. As I proudly flaunt my revitalized wardrobe, I am reminded that some things, like Blair's commitment to quality, age like fine wine - only becoming better with time.

gambled and lost

I have been a loyal customer of blair.com for years, and I have always been impressed with the quality of their clothing and exceptional customer service. However, I recently encountered a wrinkle in my otherwise seamless experience. I purchased a beautiful jacket for $30, but to my disappointment, it arrived slightly wrinkled. I reached out to their customer support for advice on how to remove the wrinkles, but regrettably, their initial response only addressed the return process. I felt unheard and frustrated, as my specific query about dealing with the wrinkles went unanswered. Despite this hiccup, I must commend blair.com for their transparency regarding the return process. They offered me the option to return the jacket with their label for a $10.00 shipping fee or to use my preferred shipping method. While I was disheartened by the inconvenience, I appreciated their clear communication and return options. In the end, I decided to return the jacket and chose to cover the shipping costs myself. Although I was disappointed with the initial customer service response and the need to pay for return shipping of a defective product, I still value blair.com for the overall positive experiences I have had with their products and services. I remain hopeful that my next interaction with blair.com will reignite the trust and satisfaction I have come to associate with their brand. Despite this unfortunate experience, I am still a believer in the quality and value that blair.com consistently delivers. Thank you for taking the time to address my concerns. I eagerly anticipate the opportunity to continue supporting blair.com and enjoying their exceptional products in the future.

Blair.com: A Disappointing Gamble

After a disappointing experience with blair.com, I feel compelled to share my honest feedback. As someone who is wary of shopping for clothing online due to the uncertainty of color accuracy and fit, I took a chance on blair.com and unfortunately, I ended up feeling like I had gambled and lost. I recently purchased a $30 jacket from blair.com, only to receive it in a wrinkled state. Hoping for some guidance on how to remedy the situation, I reached out to their customer support. However, I was disheartened when the response I received solely focused on the option of returning the jacket. My query about removing the wrinkles was completely overlooked, leaving me feeling unheard and undervalued as a customer. The prospect of returning the jacket also proved to be subpar. Not only would I have to bear the cost of shipping, whether through their label for a $10.00 fee or at my own expense, but I was also dismayed by the notion of having to pay to return a defective product. This further added to my dissatisfaction with both the product and the overall customer service experience. In conclusion, my initial hopeful anticipation of finding a quality jacket from blair.com quickly turned into disappointment. The lack of assistance in addressing the wrinkled jacket, coupled with the unsatisfactory return policy, left me feeling let down by my shopping experience with blair.com. It is my sincere hope that my feedback will encourage blair.com to reevaluate their customer service approach and return policy, providing a more positive and supportive experience for future customers.

SIZING!!!

I can't help but feel incredibly disappointed with my recent experience at Blair.com. I was so looking forward to receiving my denim capris in size 16P, only to be met with a pair in size 10P. It was a frustrating start, having to go through the hassle of returning the wrong item and pay the shipping fee of $9.99 all because of their mistake. Hoping to finally get the correct size, I reordered the 16P, but to my dismay, they were smaller than expected. This was especially frustrating because I have a pair of 16P capris from Blair that I bought two years ago, which fit perfectly. Feeling disheartened, I contemplated returning them again, knowing I'd have to pay another $9.99 for shipping. At this point, the idea of cutting my losses and giving the ill-fitting capris to a resale store seemed more appealing than dealing with the return process once more. It's sad to admit, but I've reached the end of the line with Blair. It's disheartening to encounter such disappointment, especially when I have been a loyal customer. What adds insult to injury is the struggle to even return the items. The mailing address on the order form was partially cut off, making it difficult to send back the capris even if I wanted to. It's just the final straw in a series of letdowns. At this point, I feel like my only option is to sever ties with Blair and request to be removed from their mailing list. It's truly disheartening to have to make this decision after being a customer for so long. I hope they realize the impact of these experiences on loyal customers like me.

Not crediting correctly for items (unopened) returned in a timely mannerr

As a loyal customer of Blair, I want to express my gratitude for the wonderful experience I've had with their customer service team. I recently returned a couple of items that I found to be not up to par in terms of quality. Despite some initial concerns, I was pleased to find that the team at Blair was not only accommodating but also understanding of my situation. I reached out to them after receiving an email about the credit I was supposed to receive for my return. I'm ecstatic to report that their customer service representatives were not only courteous but also empathetic to my situation. They patiently listened as I explained my concerns and were quick to find a resolution that left me feeling valued and appreciated as a customer. I must commend Blair for their exceptional customer service, which truly sets them apart from other retailers. I can confidently say that their team went above and beyond to address my concerns and ensure that I was a satisfied customer. This level of care and attention to customer satisfaction has undoubtedly earned my continued loyalty. I urge anyone who may be hesitant to shop at Blair due to concerns about customer service to rest assured that they will be treated with the utmost respect and care. I am immensely grateful for the support I received and can't wait to continue shopping with a brand that values its customers as much as Blair does. Thank you, Blair, for an outstanding customer service experience.

Wake up Blair

I was initially hesitant to try Wake up Blair after reading some negative reviews, but I'm so glad I did. My experience with their customer service has been nothing short of exceptional. I had a small hiccup with my order, but their team went above and beyond to make it right. I ordered a pair of pajamas that unfortunately got delayed in transit. However, the communication throughout the process was transparent, and I was promptly notified about the delay. Not only did they keep me updated every step of the way, but they also expedited the shipping so that I received the pajamas sooner than expected. The quality of the product exceeded my expectations, and the level of care demonstrated by their customer service team has made me a loyal customer. I can wholeheartedly recommend Wake up Blair to anyone looking for not only top-notch products but also a company that truly values its customers. Thank you, Wake up Blair, for turning a potential issue into a delightful experience!

Blair styles Ignore Longtime Older Customers

At 67 years old, I have been a loyal Blair customer for the past two decades. My experience with Blair has been exceptional, especially with their button-front dresses that fit me perfectly in 2x and 3x sizes. In particular, the denim dress has been a staple in my wardrobe, providing both comfort and style. I fondly remember a few years ago when Blair offered a delightful plaid madras cotton dress in four beautiful colors. I fell in love with it and ended up purchasing three of each color. Not only was the dress perfect for the Southern Illinois heat, but it also maintained its pristine appearance without any wrinkles. Despite my efforts to request the return of this beloved dress, I have not received a response from Blair. Over the years, I have patronized Blair for various items, from skirts to shirts, and even senior-friendly equipment. I took pride in supporting an American company, even if some items were imported. Blair was not just a catalog to me; it was my trusted go-to for quality products. However, since its acquisition by Bluestem, the changes in Blair's offerings have left me disheartened. The assortment of dresses has become unsuitable for someone of my age and size, with most styles being mid-thigh and predominantly knit and sleeveless. It seems that Blair has shifted its focus to cater to a different demographic, disregarding the needs of its loyal baby boomer customer base. I have ventured into trying other brands such as Catherines, Woman Within, and various retail stores, only to find similar issues with short-waisted designs and subpar fabric quality. As a result, I find myself longing for the Blair I once knew and loved. My message to the executive team at Blair is simple - reconnect with your former customers. Reach out to us and inquire about our preferences. You may be surprised to find that we are eager to support you once again, potentially aiding in your path out of bankruptcy. Your most reliable customer base, the baby boomers, has the spending power you need to thrive. In essence, Blair, please remember who has stood by your side all these years. Your loyal customers are rooting for your success, and we long for the Blair that captured our hearts.

Shipping from this company used to take…

As a long-time customer of blair.com, I can confidently say that my experience with their shipping has been nothing short of exceptional. Previously, I had read some negative feedback regarding their shipping times, but I decided to give them a chance. To my delight, my orders have consistently arrived within a few days, which truly exceeded my expectations. The efficiency and reliability of their shipping process have truly won me over. I appreciate the use of DHL, as it ensures that my orders are handled with care and delivered on time. Blair has set a high standard when it comes to shipping and customer satisfaction, and I'm grateful for the seamless experience they provide. I highly recommend blair.com to anyone looking for a hassle-free shopping experience with prompt delivery. Thank you, Blair, for your commitment to exceptional service and for making my shopping experience a delightful one.

Will not buy from again.

I recently discovered blair.com and was eager to update my wardrobe with some classic polo shirts. However, I experienced an unexpected issue with my order. Out of the three shirts I ordered in different colors, I received only two, and to make matters worse, the third shirt was the wrong size and completely different from what I expected. After contacting customer service for an exchange, I encountered another hiccup. Despite their assurance of sending a return label via email, it never arrived. Although they did send a replacement shirt, it was once again incorrect. Frustrated, I reached out to customer service and was connected to a call center in India, where the background noise made it challenging to communicate effectively. While the representative I spoke with was kind and empathetic, the limitations she faced in resolving my issue were evident. All she could do was promise to send the return label within 24 hours, leaving me skeptical due to the prior unfulfilled promise. Despite these challenges, I am hopeful that blair.com will take the necessary steps to rectify this situation. The quality of their products is undeniable, and I am eager to experience a seamless shopping process that aligns with their excellent merchandise. I truly appreciate the efforts of the customer service team and remain optimistic about a positive resolution. I look forward to updating my wardrobe with the right items through blair.com and hope for a smoother experience in the future.

Going the Extra Mile: Blair.com Surprises and Delights

When I stumbled upon Blair.com, I was initially hesitant to make a purchase due to a negative review I had come across. However, I decided to take a chance and ended up having a completely different experience. I ordered 3 polo shirts in different colors, but unfortunately, there was a mix-up with the items received. Despite the initial hiccup, I was pleasantly surprised by the exceptional customer service I received. After reaching out to the customer service team, I was greeted by a friendly voice on the other end of the line. Despite some background noise, the representative from Blair.com went above and beyond to assist me. She not only apologized for the inconvenience but also assured me that a return label would be promptly sent to me. To my surprise, within 24 hours, I received the return label as promised. Not only that, but Blair.com also sent me a replacement shirt, and this time, it was exactly what I had originally ordered. The genuine empathy and effort put in by the customer service team truly turned my initial disappointment into a positive experience. In a world where online shopping experiences can often feel transactional and impersonal, Blair.com stood out by showing genuine care and commitment to customer satisfaction. Despite the initial hiccup, the way they handled the situation with professionalism and empathy has earned my trust and loyalty. I will definitely be returning to Blair.com for future purchases, and I highly recommend giving them a chance to surprise and delight you as well. Thank you, Blair.com, for going the extra mile to make things right!

Blair is a ripoff place it says under…

I was initially hesitant to try Blair after reading a negative review online, but I'm so glad I gave them a chance. I recently purchased a few items from Blair, and I couldn't be happier with the quality and fit. The whole process, from ordering to delivery, was smooth and hassle-free. One thing that stood out to me was their return policy. I had some concerns after reading a negative review about their refund process, but I found the opposite to be true. When I needed to return an item, the customer service team was incredibly helpful, and I received a full refund without any issues. It's clear to me that Blair values their customers and stands behind their commitment to customer satisfaction. I can confidently say that my experience with Blair was nothing short of excellent. The clothing is stylish and well-made, the customer service is top-notch, and their return policy is fair and transparent. I will definitely be a returning customer and highly recommend Blair to anyone looking for quality fashion and exceptional service.

Blair Exceeded My Expectations with Their Generous Return Policy

I was initially skeptical about shopping on blair.com after reading a negative review, but my experience turned out to be completely different. The website states a full refund within 60 days for returned items, and I put it to the test when I needed to return a clothing item. To my surprise, not only did I receive a full refund, but the process was seamless and efficient. The customer service team was incredibly helpful and understanding, making me feel valued as a customer. Instead of holding onto my money as I feared, Blair exceeded my expectations by providing excellent service. I can confidently say that Blair is not a ripoff place, and I encourage others to trust their website and policies. Thank you, Blair, for your transparency and commitment to customer satisfaction!

Now an awful company

I've been a loyal customer of Blair for as long as I can remember. My mother introduced me to the brand, and for the past 20 years, it has been my go-to for stylish and comfortable clothing. However, my recent experience has left me feeling incredibly disappointed. I ordered two print tankinis, eagerly anticipating their arrival. Unfortunately, after a significant delay, I received the bottoms with a disheartening message informing me that the tops were out of stock. To add to my frustration, the website displayed availability of solid tops, but upon attempting to purchase them, I discovered they wouldn't be available until November 2022. This left me puzzled and wondering what to do with just the bottoms. It felt like a tease to receive only half of what I had ordered. What's more, the tops have not been refunded yet, compounding my disappointment. As if this wasn't enough, I discovered that international website access and purchases were no longer available, even with a US delivery address. This abrupt change further fueled my concern that something might be amiss with the company. As a dedicated customer, it pains me to say that it seems like Blair might be heading towards an uncertain future. I hope they can address these issues and regain the trust of their customers.

A Timeless Relationship Deteriorated

Reflecting on my long-standing connection with blair.com, a once beloved brand that spanned generations in my family, I find myself disheartened by the recent turn of events. Two decades of loyalty have led me to a bewildering experience that suggests a stark departure from the company's former excellence. The crux of my dismay lies in a recent purchase of two print tankinis, where only the bottoms arrived after a significant delay, with the tops allegedly out of stock. Despite the website indicating availability of solid tops, the truth unraveled upon attempting to make a purchase, revealing unavailability until November 2022. The perplexing situation left me questioning the purpose of receiving the bottoms without the matching tops, a puzzle exacerbated by the lack of a refund for the undelivered items. Moreover, the abrupt halt in international website access and purchases, despite having a U. S. delivery address, added another layer of disappointment. This puzzling decision further reinforces the unsettling notion that blair.com may be veering towards an uncertain future. As I navigate this unexpected shift in my customer experience, I find myself grappling with a sense of loss for the dependable brand that once was. The evolution from a trusted ally in fashion to a source of frustration serves as a poignant reminder of the transient nature of consumer relationships. I can only hope that blair.com rediscovers its former glory and restores the faith of loyal customers like myself, eager to rekindle the timeless bond we once shared.