Bloomingdales Reviews

Voted Terrible (2/5)

261 Votes

93 Reviews

Vote Now

Life-saver Customer Service!

I cannot commend bloomingdales.com enough for their exceptional customer service. When my package went missing, I was worried sick. However, the customer service agent I spoke to swiftly resolved the issue without any hassle, making the whole experience stress-free and pleasant. Their efficiency and dedication saved the day, and I am truly grateful for their outstanding support. Thank you, bloomingdales.com, for going above and beyond to assist me!

Greatest customer support.

My evaluation for bloomingdales.com Greatest customer support.. my bundle obtained misplaced .,however the agent from buyer clear up my prb so quick with none prb

Exemplary Customer Care at Its Best

Let me start by saying that my experience with bloomingdales.com truly left me impressed. Despite a minor hiccup where my package went missing, the way the customer service agent handled the situation was nothing short of exceptional. Their promptness and efficiency in resolving the issue without any hassle or inconvenience on my end were commendable. I felt valued and well taken care of throughout the entire process. This level of dedication to customer satisfaction is what sets bloomingdales.com apart, making them a brand I trust and appreciate. Thank you for going above and beyond to make things right!

Above and Beyond: How Bloomingdale’s Customer Service Saved the Day

I cannot express my gratitude enough for the exceptional customer service I received from Bloomingdale's. When my package went missing, I was filled with worry and frustration, but their amazing customer service representative swiftly and effectively resolved the issue without any hassle. Their dedication to ensuring customer satisfaction has truly left a lasting impression on me. I will undoubtedly continue to be a loyal customer, knowing that I can always rely on Bloomingdale's to go above and beyond. Thank you for your outstanding service!

Going the Extra Mile: How Bloomingdales Regained My Trust and Recovered a Lost Customer

Let me start by saying that I had a less than pleasant experience with Bloomingdales.com recently. I made a significant skincare purchase for a same-day delivery, only to be notified that it was delivered to the wrong location. What ensued was a frustrating back-and-forth with customer service, where I felt like my concerns were falling on deaf ears. It seemed like my $400 order and my loyalty as a customer were slipping through the cracks. However, I am pleased to update my review and share that Bloomingdales has gone above and beyond to rectify the situation. After my initial disappointment and feeling like my concerns were being disregarded, the team at Bloomingdales stepped up and took swift action to make things right. I received a personal call from a dedicated customer service representative who not only acknowledged the mistake but also took full ownership of the issue. They assured me that they would investigate the matter thoroughly and ensure that I received either a full refund or a replacement of the products I had ordered. The level of genuine care and attention to my problem was a refreshing change from my previous encounters. The proactive approach didn't end there. I was pleasantly surprised to find a thoughtful gesture from Bloomingdales, offering me a complimentary skincare set as a token of apology for the inconvenience caused. This small act of kindness spoke volumes about their commitment to customer satisfaction and willingness to make amends. In a world where customer service can often feel transactional and impersonal, Bloomingdales set a new standard for me. They not only resolved the issue at hand but also took meaningful steps to rebuild my trust and confidence in their brand. I believe that true test of a company's integrity lies not in the absence of mistakes, but in the effort they put into making things right. Bloomingdales demonstrated that they value their customers and are willing to go the extra mile to ensure a positive experience. Today, I am not just a satisfied customer; I am a loyal advocate for Bloomingdales. I appreciate the genuine care and effort put forth by the team, and I am confident that my future interactions with them will reflect the same level of commitment and dedication to customer satisfaction. In conclusion, I am happy to update my review and express my gratitude to Bloomingdales for turning a challenging situation into a shining example of exceptional customer service. Thank you for regaining my trust and proving that customer satisfaction is truly at the heart of your business.

A Costly Error: Why Bloomingdales Disappointed a Loyal Customer and Lost a $400 Order

My experience with bloomingdales.com was nothing short of a customer service calamity. On January 15, 2024, I eagerly placed an order for $400.58 worth of skincare products with the promise of same-day delivery. However, the joy of my purchase was shattered when my eagerly awaited package failed to arrive. Despite receiving an email confirmation claiming that my order had been dropped off, a quick look at the photo provided by the delivery driver revealed that my package had been delivered to the wrong location. Attempting to resolve this issue, I reached out to Bloomingdales' customer service, only to be met with disappointment. The offshore call center, while well-intentioned, seemed ill-equipped to handle my situation. Instead of offering a prompt resolution in the form of a refund or replacement items, I was met with the frustrating request for a 72-hour hold for an investigation. Adding insult to injury, I received a mere $26.63 refund for the delivery service, with no acknowledgment of the fact that I was still without the $400 worth of products I had ordered. My attempts to communicate via email only led to further frustration as automated responses and bounce-back emails failed to address the crux of the issue. Desperate for a solution, I turned to Bloomingdales' social media platforms, encountering radio silence on Facebook and Twitter, but finding a glimmer of hope on Instagram DM. However, even this interaction left much to be desired as the representative seemed content with only refunding the delivery fee and reopening my claim rather than fully addressing my lost order. Throughout this ordeal, I couldn't shake the feeling that I was being made to jump through hoops in an attempt to reclaim what was rightfully mine. The unprofessional and sloppy handling of my predicament left me feeling robbed and utterly disappointed. While I hold out hope for a resolution, my trust in Bloomingdale's has been irrevocably shattered. As much as I wish for a positive outcome, my initial one-star review stands as a testament to the breakdown of trust and confidence in Bloomingdale's ability to provide a premium customer experience. In a market brimming with retailers that prioritize a customer-first approach, this experience has highlighted the importance of a "make this right" mentality that Bloomingdale's sorely lacked.

Turning a Corner: How Bloomingdales Seized the Opportunity to Make Things Right

As a loyal customer of bloomingdales.com, I recently encountered a frustrating customer service debacle that initially left me disheartened. On a day that should have been filled with excitement over my $400.58 skincare order for same-day delivery, disappointment overshadowed joy when the package failed to arrive. A confirmation email, implying successful delivery, led to a disheartening realization that my products had been erroneously dispatched to the wrong address. The ensuing interactions with Bloomingdales' customer service proved to be equally disheartening, as my pleas for a prompt resolution were met with bureaucratic delays and vague assurances of an impending investigation. Amidst escalating frustrations, a glimmer of hope emerged through a steadfast resolve to seek recourse. Despite encountering setbacks in email correspondences and chat interactions, a beacon of light appeared in the realm of social media direct messages. Engaging with the Bloomingdales team on Instagram presented a breakthrough, as a responsive individual not only acknowledged the error but expressed genuine willingness to rectify the situation. The promise to re-investigate the lingering balance concern signaled a much-needed shift towards resolution. While challenges persisted, the tenacity displayed by Bloomingdales in addressing the issue evoked a newfound sense of confidence in their commitment to customer satisfaction. The swift refund of the delivery fee and proactive steps taken to re-open the claim exemplified a willingness to make amends and restore trust. Through perseverance and clear communication, Bloomingdales demonstrated a willingness to listen, learn, and evolve in their approach to customer service. As a result of this transformative experience, my perspective has shifted from frustration to optimism, as the resilience displayed by Bloomingdales has reignited my faith in their ability to deliver a premium customer experience. While the journey towards resolution may have been arduous, the ultimate outcome serves as a testament to the power of perseverance and the potential for redemption in moments of adversity. In closing, I commend Bloomingdales for their commitment to addressing feedback, resolving issues, and prioritizing customer satisfaction. This journey of reconciliation has not only restored my trust but has also highlighted the transformative power of genuine care and accountability. As I reflect on this experience, I am reminded that challenges can serve as catalysts for growth and that true excellence shines through in the face of adversity. Thank you, Bloomingdales, for turning a corner and making things right.

Affectionately Lost: How Bloomingdales Let Down a Loyal Customer and $400 Order

When I placed a $400.58 skincare order with Bloomingdales on Jan 15, 2024, I eagerly anticipated the same day delivery promised. However, my excitement turned to disappointment when the products never arrived. The email notification from Bloomingdales suggested that the items were delivered, but a photo provided by the driver revealed they had mistakenly been dropped off at the wrong location. In my quest for resolution, I reached out to Bloomingdales' customer service, expecting a swift and satisfactory solution. Instead, I encountered a frustrating ordeal with offshore call center representatives who seemed ill-equipped to handle my issue. Despite my clear explanation of the situation, I was met with delays, automated responses, and a lack of proactive assistance. To add insult to injury, a partial refund for the delivery service was processed without addressing the core problem – the missing $400 order. The subsequent email exchanges and social media interactions only served to compound my frustration, as I felt my concerns were not being properly acknowledged or resolved. While I remain hopeful that Bloomingdales will rectify this situation and restore my faith in their brand, my initial experience has left me deeply disappointed. The one-star rating reflects the impact of this customer service calamity on my trust and confidence in Bloomingdales' ability to prioritize customer satisfaction. I sincerely hope that Bloomingdales will seize this opportunity to address and correct their shortcomings, ensuring that future customers do not encounter similar challenges. Until then, my loyalty and trust hang in the balance, awaiting a resolution that truly reflects a commitment to excellence in customer care.

Exceptional Service and Personalized Assistance at Bloomingdale’s

After reading a negative review, I approached with caution when ordering a pair of Uggs for my daughter from Bloomingdale’s. However, my experience couldn't have been more different. The customer service representative went above and beyond to ensure that my order was processed smoothly and even offered personalized assistance to expedite the delivery process. Despite initial email notifications of a delay, the proactive customer service team promptly reached out to update me on the status of my order and offered alternative options to ensure that my daughter would have her shoes in time for the winter season. I was impressed by their dedication to resolving the issue and their commitment to customer satisfaction. Contrary to the negative review, my experience with Bloomingdale’s not only met but exceeded my expectations. I appreciate the personalized care and attention to detail that the team provided, and I am confident that I will be a returning customer for future purchases. Thank you, Bloomingdale’s, for your exceptional service and unwavering commitment to customer satisfaction.

From Frustration to Elation: My Journey with Bloomingdale’s

When I stumbled upon Bloomingdale's website in search of the perfect Christmas gift for my daughter, I was full of excitement and anticipation. The Uggs I ordered seemed like the ideal present. However, my experience took an unexpected turn. After receiving an initial confirmation email, my joy quickly turned to disappointment when I was notified of a delay until January. Patience in hand, I waited, only to be informed later that the delivery was pushed back even further, to February. Frustration and doubt crept in as I questioned if the Uggs would ever arrive in time for winter. The customer service experience left much to be desired, and I felt disheartened by the lack of information and communication. Just when it seemed all hope was lost, a beacon of light shone through. A recent email arrived, suggesting I cancel my order and select a new pair of shoes. This unexpected gesture of goodwill and flexibility turned my experience around completely. In a world where customer service often falls short, Bloomingdale's managed to restore my faith with their proactive solution. Despite the initial setbacks, the outcome exceeded my expectations. The journey from disappointment to satisfaction showcased a brand that cares about its customers' happiness and goes the extra mile to make things right. While bumps may arise along the way, it's the resolution that truly defines a company's dedication to its patrons. Thank you, Bloomingdale's, for transforming my frustration into elation and for proving that exceptional customer service is still alive and well.

From Frustration to Delight: My Heartfelt Experience with Bloomingdale’s

As a dedicated shopper, I recently decided to surprise my daughter with a pair of cozy Uggs for Christmas. Excitement filled the air as I eagerly placed my order on bloomingdales.com, envisioning her joy upon receiving such a thoughtful gift. However, my initial elation soon turned to disappointment as delays began to plague my purchase. The first email arrived, informing me of a slight delay pushing the delivery to January. While understanding that unforeseen circumstances can arise, my anticipation started to wane. To my dismay, another email followed, this time extending the delay to February. The prospect of not having the Uggs in time for the winter set in, and frustration crept in. At this point, I felt disheartened by the service received and doubted whether I would choose Bloomingdale's again. The lack of clarity and seemingly endless delays left me questioning my decision. However, just when I thought all hope was lost, a glimmer of light emerged. An email arrived, urging me to cancel my original order and select a new pair of shoes. This unexpected gesture of care and concern from Bloomingdale's team struck a chord within me. In a world where customer service often feels like a forgotten art, this act of going above and beyond to rectify the situation restored my faith. While the road was bumpy, the destination was one of delight and gratitude. Thank you, Bloomingdale's, for turning a frustrating experience into a heartwarming one. Your dedication to customer satisfaction shines through, and I am once again reminded of the value of exceptional service in today's world.

From Frustration to Elation: My Bloomingdale’s Experience Unveiled

Let me share my journey with Bloomingdale's, starting with eager anticipation to profound disappointment, and finally, to a surprising twist that left me pleasantly stunned. I decided to gift my daughter a pair of cozy Uggs for Christmas, and naturally chose Bloomingdale's for their reputed quality and service. After placing my order online, I received an initial confirmation, and my excitement soared. However, my joy was short-lived as subsequent emails informed me of delays first to January, then further extended to February. Disheartened by the service lapses, I felt the winter slipping away, along with my hopes of the perfect gift for my daughter. The communication mishaps left me wondering about the state of customer service in this modern era. Just as I was ready to give up and bid farewell to Bloomingdale's forever, a surprising email arrived. Instead of the expected apology, I was offered the option to cancel my order and choose a brand-new pair of shoes for my daughter. This unexpected gesture of goodwill and flexibility transformed my frustration into elation. I was moved by Bloomingdale's willingness to rectify the situation and provide a solution that went above and beyond my expectations. This experience reminded me that amidst challenges, there can be moments of genuine care and understanding from companies. In the end, my daughter received a stunning pair of shoes that she adored, and I was left with a newfound appreciation for Bloomingdale's and their dedication to customer satisfaction. Despite the initial hiccups, this unexpected turn of events has reaffirmed my trust in the brand, and I look forward to future shopping experiences with renewed enthusiasm. Thank you, Bloomingdale's, for turning a disappointing situation into a delightful surprise.

Refusing to Give Up on Exceptional Service!

Allow me to share my recent experience with Bloomingdales.com. I placed an order for a purse online and unfortunately encountered some issues during the checkout process. My credit card was charged multiple times, which prompted me to reach out to customer service for assistance. Upon contacting them, I was informed that there was a verification problem with my order. Despite my frustrations, I remained patient and complied with the necessary steps to rectify the situation. To my disappointment, I was ultimately informed that the item was out of stock. Feeling disheartened, I decided to make one last effort by contacting customer service again. This time, I had the pleasure of speaking with Betty S-183140. Betty not only listened to my concerns attentively but also went above and beyond to provide a viable solution. She suggested that I visit a physical Bloomingdale's store to purchase the purse and assured me that I could receive a price adjustment for the inconvenience. In the midst of our conversation, I expressed my dissatisfaction with the overall experience, especially mentioning the previous agent's unprofessional behavior. Instead of dismissing my feedback, Betty took the time to address my concerns genuinely and empathetically. She acknowledged the importance of customer satisfaction and assured me that my issue would be resolved promptly. I was truly impressed by Betty's exceptional customer service skills, her willingness to assist, and her commitment to ensuring a positive outcome for me as a customer. Despite the initial challenges I faced, Betty's professionalism and dedication restored my faith in Bloomingdale's commitment to excellence. In conclusion, I am grateful for Betty's outstanding support and genuine care. Her exemplary service serves as a testament to Bloomingdale's commitment to delivering exceptional customer service experiences. Thank you, Betty, for refusing to give up on providing exceptional service and turning a potentially negative experience into a positive one.

A True Gem in the Store

I recently had a unique experience with Bloomingdales.com that I feel compelled to share. I purchased a purse online and encountered some challenges with the payment process. After being charged multiple times and receiving a verification error, I was instructed to call customer service. Upon reaching out, I was fortunate enough to connect with an exceptional customer service representative named Betty S-183140. Betty went out of her way to assist me, even suggesting that I could purchase the item in-store and receive a price adjustment. Despite my frustration, Betty remained calm and professional throughout our interaction. I must acknowledge Betty's outstanding commitment to customer satisfaction and her willingness to go above and beyond to resolve my issue. Her empathetic approach and helpful demeanor turned a potentially negative experience into a positive one. With employees like Betty, Bloomingdales.com sets a high standard for customer service that truly sets them apart from other retailers. I am grateful for Betty's exceptional service and commend Bloomingdales.com for employing such dedicated individuals. This experience has only solidified my loyalty to the brand, and I look forward to continued patronage based on the outstanding service I received.

Turning Negativity into Positivity with Exceptional Service at Bloomingdales

I recently had a challenging experience with an online purchase at bloomingdales.com that turned into a reaffirmation of extraordinary customer service. After encountering multiple charges on my card, I received an email indicating a verification issue and was instructed to contact customer service. Upon making the call, I was informed that the item I had purchased was no longer in stock. What could have been a frustrating situation was transformed by a remarkable representative named Betty S-183140. Despite initial dismay, Betty suggested a viable solution - purchasing the item in-store with a price adjustment. While her initial chuckle was misunderstood, I expressed my concerns, and Betty attentively listened, demonstrating a genuine commitment to resolving the issue. In a moment that could have spiraled into dissatisfaction, Betty's professionalism and empathy stood out. She not only rectified the situation but also restored my faith in the brand's dedication to customer satisfaction. Despite the initial miscommunication, Betty exemplified exceptional service, going above and beyond to ensure a positive outcome. I am grateful for Betty's assistance and commend her for her outstanding efforts in turning a challenging situation into a delightful customer experience. Bloomingdales, through representatives like Betty, continues to set a high standard for customer care and satisfaction.