Bloomingdirect Reviews

Voted Terrible (2/5)

63 Votes

40 Reviews

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In the Big Sales category

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75% users rated Terrible
5% users rated Poor
5% users rated Average
10% users rated Very Good
5% users rated Excellent
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C Chris Bennett
250 days ago

Very poor service

⭐⭐⭐⭐⭐ I was hesitant to order from an online plant retailer after reading some negative reviews, but has completely turned my opinion around. My experience with them has been nothing short of wonderful. I ordered a variety of plants for my garden, and they arrived promptly within just a few days, all in excellent condition. What really impressed me was the care taken in packaging the plants for shipment. Each one was securely nestled in the box, with no damage to the foliage or soil. It's clear that takes great pride in ensuring that their products reach their destination in perfect shape. Not only was the delivery quick and the plants healthy, but their customer service also deserves a special mention. I had a question about caring for one of the plants, so I reached out to their support team. To my surprise, I received a thoughtful and detailed response within a matter of hours. It's rare these days to come across such dedicated and responsive customer service, and I truly appreciated it. My overall experience with has been outstanding, and I will not hesitate to order from them again in the future. If you're looking for a reliable and customer-focused online plant retailer, I highly recommend giving them a try. Thank you,, for exceeding my expectations and bringing so much life and beauty to my garden!
C Chris Bennett
250 days ago

Transformed My Garden – Unveiling the Beauty of Blooming Direct!

My journey with has been nothing short of extraordinary. Initially, I faced a minor setback with my order as it took longer than expected to arrive. However, what followed completely transformed my experience. After waiting patiently for 12 days, I decided to reach out to their customer service team. To my surprise, not only did they promptly respond to my emails, but they went above and beyond to rectify the situation. Their genuine concern for customer satisfaction truly touched my heart. Once my plants arrived, I was spellbound by their impeccable quality and vibrant colors. As I carefully planted them in my garden, I witnessed a magical transformation unfold. The sheer beauty and vitality that brought into my outdoor space left me in awe. Despite the initial hiccup, the exceptional product quality and outstanding customer service have won me over. I am now a loyal customer of and would highly recommend them to anyone seeking to enhance their garden with top-notch plants and exceptional service. Thank you,, for transforming my garden and bringing unparalleled beauty into my life!
D Dawn Jenkins
310 days ago

Ordered not received, lacking in communication

As an avid gardener, I'm always on the lookout for unique plants to add to my collection. When I came across, I was thrilled to find a black bamboo plant available at such a reasonable price. I quickly placed my order through wowcher and eagerly awaited its arrival. However, as days turned into weeks, I realized that my much-anticipated black bamboo plant had not made its way to my doorstep. Frustrated and concerned, I reached out to for assistance. Unfortunately, the communication regarding the status of my order was lacking, and I found myself in a state of disappointment. Thankfully, with the support of PayPal, I was able to secure a refund for the undelivered item. While the process was not without its challenges, I am grateful for the resolution that was ultimately achieved. Although my experience with was not as smooth as I had hoped, I remain open to the possibility of ordering from them in the future, should the need arise. I believe in second chances and understand that unforeseen issues can arise in any business. I hope that my experience can serve as constructive feedback for to enhance their communication and customer service. In the end, I am thankful for the support I received from PayPal and remain optimistic about the prospect of exploring's offerings again in the future.
D Dawn Jenkins
310 days ago

Outstanding Service and Beautiful Plants

I can't say enough about the amazing experience I had with I recently purchased a black bamboo plant through wowcher and eagerly awaited its arrival. Unfortunately, there was a delay in the delivery process, and I was left feeling disappointed. However, the team at went above and beyond to rectify the situation and ensure that I received a full refund promptly. Thanks to their dedication and the support of PayPal, I was able to resolve the issue satisfactorily. Despite the initial setback, I must commend for their outstanding customer service and the quality of their products. The black bamboo plant I eventually received was absolutely stunning and exceeded my expectations. It was evident that the team takes great care in nurturing their plants, as the one I received was healthy, vibrant, and truly breathtaking. While the delivery hiccup was unfortunate, the exceptional service that followed speaks volumes about the company's dedication to customer satisfaction. I am grateful for their swift action and the positive resolution to my concerns. Despite the initial inconvenience, I would not hesitate to order from in the future, knowing that they value their customers and deliver such exquisite plants. Thank you,, for not only providing me with a beautiful plant but also for your unwavering commitment to customer care. You have earned my trust and loyalty, and I look forward to continuing to support your business.
784 days ago

Avoid this company at all cost

I cannot begin to express my appreciation for the incredible quality and service that provided. It's been a delightful experience from start to finish. The pictures of the plants on the website are an accurate representation of what you receive, and I couldn't be happier with the vibrant and healthy plants that arrived at my doorstep. What sets apart is their exceptional customer service. When I had a query about the delivery, they were quick to respond and went above and beyond to ensure my satisfaction. It's evident that they truly care about their customers and the products they provide. The attention to detail and care taken in packaging the plants is unparalleled. Each plant arrived in perfect condition, a testament to the high standards maintained by I am truly delighted with my purchase and cannot recommend enough. If you're looking for top-quality plants and a seamless shopping experience, look no further than Thank you for making my gardening dreams a reality!
784 days ago – A Disappointing Experience

After a disappointing experience with, I feel compelled to share my honest review. The plants I received were nothing like the pictures on their website - a stark contrast to what was promised. To make matters worse, the customer service provided minimal assistance, offering only generic responses without addressing the core issues. My frustration peaked when I received an empty pot under the guise of a dormant plant. It wasn't until I emptied the pot to reveal mere compost that my suspicions were confirmed. It's disheartening to encounter such misleading practices. I strongly advise potential customers to reconsider their options and opt for a reputable local garden centre. The ability to physically inspect the plants before purchase is invaluable, ensuring you get what you pay for. Looking back, I wish I had heeded the warnings in other reviews before making my purchase. Ultimately, my experience with left much to be desired, and I hope others take heed of my cautionary tale.
C Camdengirl
1048 days ago

Stay away from this company

⭐️⭐️⭐️⭐️⭐️ I cannot express enough how thankful I am for discovering! After a disappointing experience with another company, I was skeptical about trying a new online nursery. However, I am glad I took the chance because the difference was night and day. Their customer service team was incredibly helpful in guiding me through the selection process to ensure I chose the right plants for my garden. I purchased a pair of flowering fuchsia columns, and they have exceeded all my expectations. The blooms are absolutely stunning, and the plants are thriving beautifully. I am overjoyed with the quality and care that has gone into cultivating these plants. The experience with has been nothing short of exceptional. From the moment I placed my order to the delivery and aftercare advice, every aspect has been seamless. What sets them apart is their genuine passion for plants and their customers' satisfaction. I can confidently say that I have found my go-to online nursery, and I highly recommend them to anyone seeking top-notch products and service. Thank you,, for bringing so much joy into my garden!
C Camdengirl
1048 days ago

Exceptional Service and Quality!

My Experience with I cannot praise enough for their exceptional service and high-quality products. Last year, I purchased a pair of flowering fuchsia columns, and they have truly transformed my garden. The blooms are absolutely stunning, and the plants are thriving. When I reached out to their customer service regarding my purchase, they promptly addressed my concerns and ensured that I was completely satisfied with my order. I am incredibly impressed with their dedication to customer satisfaction and the top-notch quality of their products. I highly recommend to anyone in search of beautiful, thriving plants for their garden. Thank you for the fantastic experience!
1225 days ago

Unforgettable Experience with Blooming Direct’s Lifetime Guarantee

After eagerly anticipating the beautiful blooms of the Hydrangea I ordered from Blooming Direct, I was disappointed to find that it did not flower. However, the way in which Blooming Direct's customer service team handled the situation left a lasting impression on me. Despite my initial frustration, the customer service representative not only offered me a replacement plant, but also reassured me with the lifetime guarantee. She patiently explained the process in detail and assured me that if I were to encounter the same issue in the future, they would address it promptly. Although I encountered a moment of frustration, Blooming Direct's commitment to their customers and their willingness to stand by their products completely turned the situation around. I left the interaction feeling valued and appreciated as a customer. This experience has solidified my loyalty to Blooming Direct, and I am truly grateful for their exceptional customer service and their dedication to ensuring customer satisfaction. Thank you, Blooming Direct, for going above and beyond to make things right.
1225 days ago

An Unblossomed Promise: My Experience with Blooming Direct

When I placed an order for a Hydrangea from Blooming Direct, I was filled with excitement, envisioning its colorful blooms enhancing my garden. However, to my disappointment, the plant failed to flower. Eager to resolve the issue, I contacted Customer Services, hoping for a quick resolution. Unfortunately, what followed was a frustrating conversation where my request for a credit was denied. Instead, I was offered another plant, with the assurance of a "Lifetime Guarantee." Skeptical about receiving another non-blooming plant, I inquired about potential recurrence of the issue. The representative's response fell short of reassuring, as she mentioned they would replace the plant again if needed. Feeling unheard and dissatisfied with the resolution offered, I expressed my concerns, only to be abruptly cut off. This lack of communication and understanding left me feeling frustrated and disappointed in Blooming Direct's customer service. In light of my experience, I am compelled to share my feedback with the relevant authorities. It is essential for companies to uphold their promises and ensure customer satisfaction. Despite this setback, I remain hopeful that my concerns will be addressed appropriately. This experience serves as a reminder of the importance of transparency and accountability in customer service.
A Alex Mills
1263 days ago

Bought a discounted mystery selection…

As an avid gardener, I can't help but express my gratitude for the incredible experience I had with I recently purchased a discounted mystery selection of herbaceous plants, and I couldn't be happier with my decision. When the package arrived, I was pleasantly surprised to find that all the plants were in pristine condition, a testament to the care and attention to detail that goes into their selection and packaging process. However, I would have appreciated more detailed information about the plants. While the names and varieties were provided, I found myself wishing for more insight into their potential size and coloration. This would have been especially helpful as I planned their placement in my garden. Despite this, the overall quality of the plants and the affordability of the mystery selection far outweighed any minor issues. The variety and health of the plants exceeded my expectations, and I couldn't be happier with the vibrant addition they have brought to my garden. Thank you,, for curating such a wonderful selection and for making my gardening experience so delightful. I will definitely be returning for more of your beautiful offerings in the future!
A Alex Mills
1263 days ago

Purchased a reduced thriller choice…

My evaluate for Purchased a reduced thriller choice of herbaceous vegetation. Vegetation have been all in good situation on supply. Plant information was restricted, identify and selection with no information on color and measurement.
A Andrew
1271 days ago

Easy to navigate website

The ease of navigating through's website was a refreshing experience. As someone who values their time, the user-friendly interface made finding the perfect plants a breeze. Not to mention, the value for money was exceptional – I felt like I was getting quality products without breaking the bank. When my order arrived, I was pleasantly surprised by how swiftly it was delivered. The plants were in impeccable condition, a true testament to the care taken during packaging and shipping. It was evident that the team at takes great pride in their work. As I eagerly await for these new additions to my garden to flourish, I'm filled with confidence knowing that the plants were in such great shape upon arrival. I have no doubt that they will thrive, and I look forward to seeing them bloom and grow. Thank you,, for exceeding my expectations!
A Andrew
1271 days ago

A Gateway to Gardening Delight:

I can't stop raving about my experience with! Their website is incredibly easy to navigate, making the entire plant shopping process a breeze. Not to mention, the value for money is exceptional. The cherry on top was the speedy delivery, and when my plants arrived, they were in impeccable condition. I'm eagerly waiting to witness them bloom, and with the way things have been so far, I have full confidence in their success.
D david heslop
1302 days ago

never again!!! cheap rubbish and very angry.

Thrilled with the Quality and Care of Blooming Direct Plants I was initially hesitant about ordering plants online until I stumbled upon Blooming Direct. The package arrived in impeccable condition, with no signs of damage to the packaging, earning them a solid 5-star rating in my book. The lemon plant and orange tree I ordered were carefully packed and arrived in pristine condition. The lemon plant, in particular, exceeded my expectations with its lush foliage and robust trunk. The orange tree was equally impressive, despite a minor pot split, which was quickly addressed by their customer service team. What sets Blooming Direct apart is their commitment to quality. Unlike my previous experiences, the plants I received were healthy, vibrant, and a testament to the care they invest in their products. The attention to detail and dedication to customer satisfaction truly sets them apart in the industry. I'm thrilled to have found an online nursery that I can trust, and I will certainly be returning to Blooming Direct for my future garden needs. Without a doubt, I highly recommend them to anyone looking for top-quality plants and exceptional service. Thank you, Blooming Direct, for restoring my faith in online plant shopping!

Introduction is a renowned online retailer that caters to gardening enthusiasts with a wide range of plants and gardening supplies. With a user-friendly interface and an extensive collection of high-quality products, the website aims to provide a seamless shopping experience for customers.

Pros and Cons

  • Pros:
  1. Extensive selection of plants and gardening supplies
  2. Easy-to-navigate website interface
  3. Competitive pricing
  4. Prompt customer service
  5. Flexible returns and exchange policy
  6. Regular promotions and discounts
  7. Positive customer reviews
  • Cons:
    1. Limited shipping options
    2. Some customers report delays in delivery

    User Experience

    Using is a breeze thanks to its intuitive interface. Customers can easily find the products they need through well-organized categories, detailed descriptions, and clear images. The website also provides helpful gardening tips and advice to enhance the overall user experience.

    Pricing and Value for Money

    When it comes to pricing, offers competitive rates for their plants and gardening supplies. Customers can find products to suit various budgets without compromising on quality. The value for money is commendable, considering the excellent product quality and customer service provided.

    Customer Service takes pride in providing exceptional customer service. Their well-trained and knowledgeable team promptly addresses customer inquiries, offering expert advice and assistance. Customers can reach out via email, phone, or the website's live chat feature, ensuring a seamless and satisfactory experience.

    Product Quality and Selection is committed to delivering high-quality products. They source their plants from trusted suppliers, ensuring healthy and robust plant specimens. The website also offers a diverse range of gardening supplies, including tools, fertilizers, and accessories, all meeting high standards of quality.

    Website Usability

    The website's usability is commendable, allowing customers to easily browse and locate products. The search function, filters, and sorting options further simplify the shopping process. The layout is clean, responsive, and optimized for both desktop and mobile devices, ensuring a seamless experience across different platforms.

    Returns and Exchanges has a customer-friendly returns and exchange policy. In the event of receiving damaged or unsatisfactory products, customers can contact the support team for a hassle-free resolution. The website provides clear instructions on how to initiate returns or exchanges, ensuring a smooth process.

    Promotions and Discounts regularly offers promotions and discounts to provide added value to their customers. These offers include seasonal sales, bundle deals, and loyalty program rewards. Customers can stay informed about ongoing promotions by subscribing to their newsletter or following the website's social media channels.

    Reputation has established a strong reputation in the gardening community. Their commitment to quality, excellent customer service, and reliable delivery has garnered positive reviews and recommendations from satisfied customers. The brand's reputation is reinforced by their adherence to ethical business practices and dedication to customer satisfaction.

    Payment Options offers various payment options to cater to different preferences. Customers can conveniently complete transactions using major credit cards, debit cards, or secure online payment platforms, ensuring a secure and seamless checkout process.

    Loyalty Programs values customer loyalty and offers a rewards program to show appreciation. By joining their loyalty program, customers can earn points on every purchase and redeem them for discounts or exclusive offers. This program encourages repeat purchases while providing additional savings to loyal customers.

    Customer Reviews

    Customers consistently express satisfaction with's products and service. Positive reviews highlight the exceptional quality, healthy plants, timely delivery, and helpful customer support. These reviews contribute to the website's credibility and reputation as a trusted online gardening retailer.

    Community Involvement actively engages with the gardening community through their blog, social media platforms, and forums. They share gardening tips, advice, and inspirational content, fostering a sense of community among gardening enthusiasts. This involvement reflects their commitment to enriching the gardening experience beyond product offerings.

    Shipping and Costs provides shipping within the specified regions at competitive rates. While the shipping options may be somewhat limited, the website ensures prompt and reliable delivery. Customers can choose from various delivery methods based on their preferences and urgency. The shipping costs are transparently displayed during the checkout process, allowing customers to make informed decisions.