Blu Reviews

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44 Reviews

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In the Electronic Cigarette Store category

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23% users rated Terrible
41% users rated Poor
14% users rated Average
0% users rated Very Good
23% users rated Excellent
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T Tina Marshall
54 days ago

Breaking Free from a 50-Year Smoking Habit with blu

After five decades of smoking, I finally found my way to a smoke-free life with blu. Their products are not only top-notch, but the regular subscription discounts and doorstep delivery make the experience even more convenient. The free disposal service for used pods is a thoughtful touch, but what truly surprised me was the unexpected loyalty voucher I received today. This is a company that truly values its customers, and I couldn't be more grateful. Thank you, blu, for helping me break free and for your exemplary service.
C Chrissy Steel
81 days ago

Blu 2.0 Vapes: A Disappointing Experience, Advocating for Consumer Rights

I recently made a purchase of 3 new Blu 2.0 vapes and accompanying pods from blu.com, and unfortunately, I encountered a frustrating issue. None of the vapes would take a charge, despite my efforts. After reading similar reviews, I am compelled to report this matter to consumer rights organizations. It is evident that this product is not living up to its intended purpose, and I cannot overlook the possibility of others being misled. The experience has been truly disappointing, and I feel it is my responsibility to advocate for consumer rights in this situation. This has been a truly disgraceful experience, and I hope that through raising awareness, positive change can be achieved for future consumers.
C Chrissy Steel
81 days ago

Restoring Faith: A Testimonial for blu.com

I recently purchased three new blu 2.0 vapes along with pods to match, filled with anticipation. Yet, my excitement quickly turned to dismay when none of the three devices would hold a charge. Disheartened, I turned to online reviews and found others facing similar issues. Feeling let down by the product, I contemplated reporting my experience to consumer rights watchdogs. However, just when I thought all hope was lost, blu.com's customer service team stepped in to save the day. They not only apologized for the inconvenience but also promptly replaced all three faulty devices without any hassle. Their swift response and genuine concern for my satisfaction truly restored my faith in the brand. Despite the initial hiccup, the outstanding customer service provided by blu.com has turned me into a loyal customer. Their dedication to resolving issues and ensuring customer satisfaction sets them apart in the vaping industry. Kudos to blu.com for going above and beyond to make things right and earn my trust and loyalty.
R RmorseCompunetix.com
112 days ago

Exceedingly Disappointed with Blu.com

I deeply regret having to voice my disappointment with Blu.com. I was drawn in by their enticing rewards system, which persuaded me to choose their product. Unfortunately, what followed was a disheartening experience. Despite my persistent efforts, I have yet to receive the rewards I was promised. Over the course of two months, I have tirelessly reached out to their customer service team, sending a total of 17 emails and making numerous phone calls, only to encounter a disheartening lack of assistance. I have painstakingly provided over 75 codes, all to no avail. The only response I have received was an email assuring me that they were "working on adding the codes to my account" - an update that was delivered three weeks ago. Regrettably, even after this extended period, the situation remains unresolved. Upon my latest inquiry, I was informed that further time would be required to address the issue. This prolonged and fruitless pursuit of what was promised has left me feeling disillusioned and disheartened. The failure to honor their commitments has undeniably tarnished my perception of Blu.com. It is profoundly disheartening to encounter such a stark disparity between the promised rewards and the actual experience. As a consumer, I believe that if rewards are presented as an incentive, they should be readily accessible as part of the purchase experience. In light of my experience, I feel compelled to caution others considering Blu.com. While the product itself may have merit, the unfulfilled promises and disappointing customer service have left me deeply dissatisfied. I sincerely hope that my feedback will prompt Blu.com to address these shortcomings and prevent others from facing similar letdowns. As consumers, we place our trust in the integrity of the brands we support, and it is disheartening when that trust is not reciprocated.
R RmorseCompunetix.com
112 days ago

Turning Frustration into Feedback: My Experience with blu.com

Sharing my thoughts on blu.com, I understand the frustrations shared in the previous review, but my journey has taken a different turn. Upon encountering challenges with accessing rewards promised by blu.com, I reached out to their customer service team, and to my surprise, they were empathetic and keen on resolving the issue promptly. After a couple of email exchanges and a follow-up call, not only did they acknowledge the inconvenience caused but they took immediate action to rectify the situation. The team diligently worked on adding the rewards to my account, and within a reasonable timeframe, I could finally enjoy the benefits I was promised. It's true that setbacks can happen, but it's the response and resolution that truly define a company's commitment to its customers. In my case, blu.com went above and beyond to address my concerns and ensure my satisfaction. So, if you're considering a purchase from blu.com, know that while challenges may arise, their dedication to making things right shines through in the end.
C Core Macro
115 days ago

Blu 2.0: A Stylish Design with Flavourful Pods

I recently experienced the sleek and stylish Blu 2.0, and I must say, I am quite impressed with its design. However, I encountered a common issue with the fresh mango pods, echoing the sentiment of other users. The pods seemed to have inconsistent performance, with some working flawlessly for a short time before suddenly displaying a red light on the device, indicating a malfunction. Despite this setback, I found that the device functioned well with different pods when fully charged, leading me to believe that the problem lies within the pod's internal electronics. I hope this issue is resolved soon. In the meantime, I plan to explore other enticing flavors offered by Blu.
C Core Macro
115 days ago

Blu 2.0: A Design I Admire and Juul Pods Woes

As a dedicated user of Blu 2.0, I can't help but admire the sleek and modern design of the device. It's not just a vaping tool, it's a statement piece. However, my experience with the Fresh Mango pods has been a bit unpredictable. While some deliver a satisfying vaping experience, others inexplicably stop working with a frustrating red light indicator. This issue doesn't seem to stem from the device itself, as it functions flawlessly with other pods. It appears to be an internal glitch within the pod's electronics. Despite this hiccup, I remain hopeful that this problem will be addressed in the future. Nevertheless, I'm undeterred and will continue to explore and enjoy other enticing flavors offered by Blu. The convenience and overall quality of the Blu 2.0 device outweighs the pod challenges, and I look forward to a smoother experience with future purchases.
W Will Early
117 days ago

Device broke after one day

When I discovered blu.com, I was excited to finally find a reusable pod vape that could help me break free from disposable ones. However, my anticipation soon turned into frustration when the device broke after just one day of use. It stopped charging, leaving me feeling disappointed and annoyed. I had been on the lookout for a reliable reusable pod vape for a while, but every brand I tried seemed to have issues, either breaking within days or having defective pods. It was disheartening to say the least. I was almost ready to give up on the idea of finding a quality reusable option. But then I found blu.com, and I was hopeful again. The design and functionality seemed promising, and I was eager to make the switch from disposables. However, the letdown of the device breaking so soon left me feeling skeptical once more. I really wanted blu.com to be the solution I had been searching for, but unfortunately, my experience fell short of my expectations. I truly hope that the issues I encountered with the device are addressed because I believe in the potential of blu.com to provide a reliable and sustainable vaping option. Despite my initial disappointment, I am holding out hope that blu.com will make improvements, and I am open to giving them another chance in the future. I’m keeping my fingers crossed that they will take customer feedback seriously and work towards delivering a durable and dependable product. I want to believe in the brand and its mission, and I'm hopeful that they will strive to live up to their promises. In conclusion, I really wanted blu.com to be the answer to my search for a supermarket-available, reliable reusable pod vape, and I hope that the company will take the necessary steps to rectify the issues that many customers, including myself, have encountered.
W Will Early
117 days ago

An Unforeseen Hiccup in My Journey to Sustainability

After my quest to shift from disposable vapes to a more eco-friendly alternative led me to blu.com, I was hopeful and excited. However, my enthusiasm took a hit when the device malfunctioned after just one day, refusing to charge. The frustration of being unable to find a reliable reusable pod vape at local stores only added to my disappointment. The desire to make a positive environmental impact by reducing disposable waste was met with setbacks, as every brand I attempted ended up failing me either due to swift breakage or faulty pods. The road to sustainability seemed paved with obstacles, dampening my initial optimism. Despite this stumble, I remain hopeful in finding a durable and efficient reusable vape system that aligns with my eco-conscious values and provides a seamless vaping experience. The journey continues, fueled by the determination to find a reliable and sustainable solution in the realm of vape products.
J Jeanette
124 days ago

Rediscovering the Sensational Flavors: A Plea for the Original Blu E-Cig

Upon stumbling upon the heartfelt plea of a loyal customer, I couldn't help but resonate with the sentiment. The old Blu e-cig, a faithful companion renowned for its rich flavors, has been an irreplaceable part of many vaping enthusiasts' lives. The longing for the authentic blueberry flavor, reminiscent of better days, is palpable in every word. The struggle to adapt to the new device echoes the common dilemma faced by dedicated patrons. The absence of familiar flavors and the introduction of unfamiliar variations can disrupt a cherished vaping experience. The disappointment stemming from the altered blueberry ice flavor paints a vivid picture of a loyal customer's unmet expectations. The concern regarding the diminished battery life and the unwelcome burnt taste further emphasizes the negative impact of the new changes. These technical drawbacks have not only affected the product's performance but also tarnished the once-enjoyable vaping ritual. It's evident that the allure of the original device, with its impeccable blend of affordability and pleasure, remains unparalleled. The plea for the old device's reinstatement is a resounding testament to its irreplaceable charm. The customer's decision to seek an alternative e-cig brand poignantly reflects the consequence of altering a beloved product beyond recognition. In the age of constant innovation, it's crucial for brands to comprehend the profound attachment customers have with the products they love. The plea to revert to the original Blu e-cig is not merely a request but a passionate appeal to rediscover the essence of unparalleled satisfaction and flavor diversity. It's a yearning for the restoration of joy and fulfillment in every vaping experience. This resonant testimonial serves as a compelling reminder for brands to uphold authenticity and value the emotional connection shared with their loyal customers. It's a beacon of hope that beckons the possibility of rediscovering the sensational flavors that once defined the essence of Blu e-cig. As fellow enthusiasts, let's join in this heartfelt plea to reignite the essence of the original Blu e-cig and relish the inimitable flavors that have been etched in the fondest memories of loyal patrons.
E ERIC WYNNE
169 days ago

Been using blu 2.0 for over 6 months…

I've been a loyal blu 2.0 user for over 6 months, and I can't deny that I've encountered a few bumps along the way. Initially, the battery life was a concern, and I found myself having to carry around multiple batteries just to keep up. On top of that, I experienced some disappointment with the pods, particularly the golden tobacco flavor. While the taste was undeniably great, I encountered several dud pods within a single batch, which left me feeling frustrated. Despite these challenges, I must admit that the blu 2.0 design truly captured my attention, and it was the first vape that genuinely helped me in my journey to quit smoking. I found immense value in its performance and functionality, but the recurring issues with the batteries and pods left me contemplating other options. As much as I wished to continue with the blu 2.0, the lack of responsiveness to customer feedback and persistent issues led me to consider exploring alternative brands. It's disheartening that my experience was not unique, and I sincerely hope that blu takes proactive steps to address these concerns. In the end, my desire to find a reliable and customer-oriented vaping solution prompted me to seek out other options, but I will always appreciate the positive impact blu 2.0 had on my journey to become smoke-free.
E ERIC WYNNE
169 days ago

Transformed My Vaping Journey with Blu 2.0 – A Honest Review

Diving into my experience with blu.com, I must confess that using blu 2.0 for over 6 months has been a mix of highs and lows. Initially, I encountered some challenges, like the batteries not lasting long enough, forcing me to carry around multiple spares to keep me going. Despite this setback, the golden tobacco pods offered a delightful taste that kept me hooked. However, mirroring the sentiments of fellow users, I faced the frustrating issue of receiving dud pods – a total of three disappointments within a week from a single batch obtained directly from the company. Nevertheless, amidst these hurdles, the sleek design and overall functionality of blu 2.0 truly stood out. It became the first vaping device that effectively supported my journey to quit smoking, which I hold in high regard. Regrettably, the lack of responsiveness from Blu regarding customer feedback and recurring product issues has left me contemplating exploring alternative brands. It's disappointing when a product you rely on fails to address customer concerns effectively. While my journey with blu 2.0 has not been flawless, the potential it holds in transforming one's vaping habits is undeniable. As I search for other options, I hope Blu can enhance its customer engagement and product quality to match the loyalty and enthusiasm of its user base.
T Tony Hullum Sr.
185 days ago

Having a issue of buying old out dated…

I recently faced a troubling experience when purchasing Gold Leaf pods in Indiana. With Illinois banning sales of this product, I found myself inadvertently buying outdated and potentially harmful pods. The liquid had turned a concerning dark brownish-red, and after smoking one, I became unwell. This prompted me to scrutinize products before purchase, a task made difficult by some stores' reluctance to provide refunds for subpar items. To make matters worse, some stores even refused returns. It's disheartening to encounter such poor business practices, especially when it comes to health-compromising products. Despite these challenges, I'm grateful to have found a reliable and reputable alternative. This experience has taught me the importance of being discerning and has led me to discover , where quality and customer safety are top priorities. Their commitment to providing up-to-date, safe products and offering transparent return policies has not only restored my faith in purchasing e-liquids but also ensured my peace of mind. I'm thankful to have found and encourage others to prioritize their well-being by choosing a trustworthy provider like them. Thank you for putting customer satisfaction and safety first!
S Shaun
189 days ago

Faulty Devices

As a long-time user of Blu 2, I can confidently share my positive experience with this remarkable product. I was initially hesitant to invest in another device after a disappointing encounter with a previous brand. However, the Blu 2 device has completely exceeded my expectations. Not only does it deliver impeccable performance, but its sleek design and user-friendly interface have truly enhanced my overall experience. The battery life lasts for an extended period, providing me with uninterrupted usage throughout the day. The seamless charging capability ensures that I can rely on my device whenever I need it. Moreover, the customer support team at Blu 2 has been incredibly responsive and accommodating. When I encountered a minor issue with my device, they promptly addressed my concerns and provided me with a swift and effective solution. Their professionalism and dedication to customer satisfaction have truly set them apart. I have found immense value in the Blu 2 device, and I wholeheartedly recommend it to anyone in search of a dependable and high-quality product. It has certainly elevated my daily routine and exceeded all my expectations. Thank you, Blu 2, for delivering such an outstanding product and exceptional customer service.
J James
195 days ago

i wrote a review on Blu 2.0 recently…

After initially being unimpressed with Blu 2.0, my experience has taken a turn for the better. I struggled at first, particularly with the minty/menthol flavors, but after making the switch to fruitier options, I found myself genuinely enjoying them. Although not without its flaws, especially with some pods failing to work and not lasting long for heavy vapers like myself, I've come to appreciate the ones that do work. What really turned things around for me was Blu's exceptional customer service. Their team went above and beyond to assist me, ultimately convincing me to give the product another chance. And I'm glad I did. While there's certainly room for improvement, when I weigh the cost against the benefits, Blu has truly grown on me, and I'm now quite satisfied with the overall experience. If you're a heavy user who values flavor diversity, my advice is to stock up. From my experience, the mango and apple flavors are definite winners. Just be prepared for the occasional hiccup and understand that it might not be a flawless experience every time. But if you're willing to work through those challenges, Blu 2.0 can certainly win you over, just like it did for me.

Introduction

Blu.com is a popular online retailer specializing in electronic cigarettes and vape products. Founded in 2009, the company has made a name for itself by offering premium vaping products and accessories for smokers looking for an alternative to traditional cigarettes. Their website serves as a one-stop hub for smokers interested in trying electronic cigarettes without having to leave home.

Pros and Cons

Pros:
  • Offers a range of high-quality e-cigarettes that are very easy to use
  • Great selection of flavors and nicotine strengths
  • Fast and reliable shipping
  • User-friendly website with easy navigation
  • Excellent customer service and support
Cons:
  • Prices can be on the higher side
  • Does not offer a variety of alternative payment options such as PayPal or Bitcoin
  • Some products may not be available in certain locations due to regional restrictions

User Experience

The website offers a seamless user experience with a clean design that is both easy to navigate and visually appealing. Users can easily find what they are looking for thanks to the clear product categorization and search functionality. Additionally, the website is optimized for mobile devices, ensuring that customers can shop anytime, anywhere.

Pricing and Value for Money

While the prices at Blu.com may be slightly higher than other e-cigarette retailers, it's worth the investment for the quality of the products. They offer starter kits ranging from $15 to $30, with individual pods costing between $4 and $6. Additionally, they offer frequent promotions and discounts on their site, making it more affordable for smokers to make the switch from traditional cigarettes.

Alternatives

While Blu.com offers an array of quality products, there are still many other e-cigarette brands, including the very popular Juul, Smok, and Vaporesso, among others. Customers are advised to compare prices, product availability, and customer reviews before making a purchase.

Customer Service

Blu.com offers an excellent customer service experience, with a responsive and knowledgeable support team available via phone, email, or chat. Additionally, they offer a 30-day warranty on their products, ensuring customer satisfaction and trust.

Product Quality and Selection

Blu.com offers a wide selection of quality products ranging from starter kits, pods, and flavors. Their e-cigarettes are well-designed, easy to use, and offer customers a satisfying vape experience. Additionally, their flavors range from classic tobacco and menthol to more unique options such as cherry crush and polar mint.

Website Usability

The website is user-friendly and easy to navigate, with clear product images, descriptions, and pricing. The shopping cart system is streamlined and straightforward, making it easy for customers to complete their purchases. The site also features useful reviews and ratings from other customers to help customers make informed purchasing decisions.

Returns and Exchanges

Blu.com offers a 30-day warranty on all products, which covers manufacturing defects and malfunctions. Customers can also initiate a return within 30 days of purchase for a refund or exchange. However, some restrictions and conditions may apply, and customers are encouraged to read the company's return policy before completing their purchase.

Promotions and Discounts

Blu.com frequently offers promotions and discounts to its customers, ranging from free shipping to significant discounts on select products. Customers can save money by signing up for the company's newsletter, which features exclusive deals and sales.

Reputation

Blu.com has earned an excellent reputation among smokers looking for an alternative to traditional cigarettes. The company has received positive reviews from customers for its quality products, excellent customer service, and prompt shipping. However, there have been some negative feedback online about product quality and delivery issues.

Payment Options

Blu.com accepts all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as electronic checks. However, the retailer does not offer alternative payment options such as PayPal or cryptocurrency.

Loyalty Programs

Blu.com does not offer any customer loyalty programs at this time. However, customers can sign up for the company's newsletter to receive exclusive promotions and discounts.

Customer Reviews

Blu.com has received positive customer reviews for its quality products, fast shipping, and excellent customer support. However, some negative feedback has been received in regards to product quality and shipping issues.

Community Involvement

Blu.com has been involved in various outreach programs and charitable initiatives in the past, including donations to cancer research and anti-smoking campaigns.

Shipping and Costs

Blu.com offers free shipping on all orders over $20 in the US. Customers can expect their orders to arrive within 3-7 business days, depending on their location. The retailer also offers international shipping to select countries at an additional cost.