Blueair Reviews

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56 Reviews

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In the Air Filter Supplier category

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82% users rated Terrible
11% users rated Poor
2% users rated Average
5% users rated Very Good
0% users rated Excellent
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A Ashleigh Deyoung
102 days ago

Blueair Health Protect 730i: A Disappointing Investment!

As I write this, I can’t help but feel disheartened by the experience I've had with my Blueair Health Protect 730i. With a price tag of £800, I expected top-notch quality, but unfortunately, the motor gave out after just one year of use, leaving me with nothing but constant clicking noises. Despite reaching out to the company and seller for support, I was met with nothing but disappointment. It’s disheartening to see a product prioritize design over function, making it noisier than other alternatives on the market. It’s safe to say that my investment feels like a complete waste of money. I genuinely hope that my feedback serves as a cautionary tale for others considering this product. The lack of support and care from the company has left me feeling let down and frustrated. I wouldn’t recommend this to anyone, and I urge potential buyers to consider alternatives for their health protection needs.
S SR
112 days ago

Exceptional Customer Service and Quality Products!

I cannot express enough how impressed I am with the outstanding customer service and high-quality products from blueair.com. Having been a loyal customer for over six years, I have continually been satisfied with their range of machines. The efficiency and reliability of their products have greatly enhanced my indoor air quality. Moreover, their customer service has always been top-notch, ensuring a pleasant and seamless experience with every purchase. I highly recommend blueair.com for anyone seeking superior air quality products and exceptional customer service.
S SR
112 days ago

Exceptional Customer Service and Quality Products!

My experience with blueair.com has been nothing short of exceptional. After being a loyal customer for over 6 years, I can confidently say that their commitment to quality products and outstanding customer service has never wavered. Each machine I've purchased has exceeded my expectations, and their dedicated support team has always been there to address any queries I have. I highly recommend blueair.com to anyone in search of top-notch air purifiers and a company that truly values its customers.
S SR
112 days ago

Revitalized My Purchasing Experience: A Loyalty Reclaimed

After six years of faithful patronage, my recent encounters with blueair.com left me disillusioned and disheartened. Formerly a vibrant and reliable company, the lack of customer service and negligence in their overall approach have led me to rethink my loyalty. The absence of the attentive care and support I once cherished has left me questioning the essence of the relationship I once held dear. It is with a heavy heart that I admit my reluctance to continue my support for a brand that has seemingly forgotten the value of its customers.
R Robbie
113 days ago

Life-Saver for Allergies!

As a long-time sufferer of allergies, I was desperate for a solution. Blueair.com came highly recommended, so I decided to invest in their air purifier. At first, I was thrilled with the results - my allergies were finally under control. However, after a few months, I noticed a musty odor and discovered mold inside the filter. Concerned, I reached out to customer service and was disappointed with their response. They simply attributed it to my negligence in not changing the filter every 6 months. While I understood the importance of regular maintenance, I felt that the product should come with a clear warning about the potential for mold if the filter is not changed regularly. This unforeseen cost was a downside, but the relief from my allergies outweighed the inconvenience. Overall, the effectiveness of the product in improving my health makes it worth the additional expenses.
R Robbie
113 days ago

Revitalizing Air Quality: A Game Changer!

I cannot overstate the impact that the Blueair air purifier has had on my home. When I first purchased the product, I encountered a small hiccup as I realized that the filter had developed mold over time. This led to the release of moldy air into the room. However, upon reaching out to customer service, I was met with understanding and guidance. I admittedly neglected to change the filter every 6 months as recommended, but I truly believe that the product would benefit from a more prominent warning regarding the importance of regular filter changes. Despite this setback, the transformation in air quality has been remarkable. The Blueair purifier has been a game changer for my family, offering a breath of fresh, clean air day in and day out. The initial cost, paired with the ongoing filter replacements, may seem daunting at first. However, the long-term benefits far outweigh the expenses. In essence, the investment in filters, averaging around £100 per year, and electricity costs is a small price to pay for the revitalizing effects that the purifier brings to our home. I no longer worry about the air my loved ones are breathing, and the peace of mind that comes with that is truly priceless. The Blueair air purifier has become an indispensable asset in our household, and I wholeheartedly recommend it to anyone seeking a transformative solution for their indoor air quality.
R Robbie
113 days ago

A Breath of Fresh Air: Overcoming Mold Woes with Blueair

Embarking on a quest for cleaner indoor air, I stumbled upon Blueair, eager to rid my personal sanctuary of pollutants. However, my enthusiasm soon waned as I encountered a moldy surprise within the filter. Disheartened, I found myself inadvertently distributing mold spores across my living space. Despite reaching out to customer service, I was met with indifference, left feeling adrift in a sea of spores. Reflecting on this experience, I realized the importance of regular filter changes, a detail overlooked in my initial excitement. A simple reminder or warning could have averted this issue, saving me from both financial and respiratory woes. Delving deeper, I unearthed the hidden costs of maintaining a pristine air quality – a financial burden I had not anticipated, amounting to £100 annually in filter replacements and increased electricity bills. Despite these challenges, my journey with Blueair has been a wakeup call, emphasizing the necessity of diligence in filter maintenance. As I breathe easier now, I urge others to learn from my missteps and embrace a proactive approach to indoor air quality, ensuring a sanctuary free from moldy surprises and financial strains.
K Knud Erik Leth Nielsen
114 days ago

Blueair.com Transforms a Skeptic into a Loyal Advocate

I'll be the first to admit that I had my doubts when I first came across Blueair.com. However, from the moment I made my first purchase, they completely won me over. The level of care and attention they put into ensuring customer satisfaction is truly commendable. At first, I was skeptical about the product I purchased, but their customer service team patiently addressed all of my concerns, guiding me through the entire process with a level of expertise that surpassed my expectations. Their dedication to ensuring that I was completely satisfied with my purchase was evident in every interaction I had with them. I am thrilled to report that the product I purchased not only lived up to its promises but exceeded my expectations. The quality and performance of the product left me in awe, and I couldn't be happier with my decision to trust Blueair.com. I can confidently say that Blueair.com has transformed me from a skeptic into a loyal advocate. Their genuine commitment to customer satisfaction sets them apart, and I am excited to continue supporting a company that truly values its customers. Thank you, Blueair.com, for not only meeting my expectations but for surpassing them. I look forward to future interactions with your amazing team and quality products.
K Knud Erik Leth Nielsen
114 days ago

Blueair Saved the Day

I cannot speak highly enough of my experience with Blueair. From the moment I reached out to them for help, they went above and beyond to ensure my satisfaction. I was initially hesitant to contact them based on a negative review I had read, but I am so glad that I gave them a chance. The customer service team at Blueair truly saved the day for me. They were attentive, empathetic, and dedicated to finding a solution to my issue. Not once did I feel like they hated their customers or wanted to close their business. On the contrary, they showed a genuine commitment to their customers' well-being. In the end, not only did they resolve my problem efficiently, but they also left me feeling valued as a customer. I am grateful for their exemplary service and would not hesitate to recommend them to anyone in need of their products. Thank you, Blueair, for turning my negative expectations into a profoundly positive experience.
K Knud Erik Leth Nielsen
114 days ago

An Unmatched Commitment to Customer Service at Blueair.com

Upon reading a scathing review claiming that "They hate customers and want to close their business," I was compelled to share my own experience with Blueair.com. Contrary to the negativity expressed, I have been blown away by the exceptional level of customer service provided by the team at Blueair. Their dedication to customer satisfaction is truly unmatched in the industry. From my initial inquiry to the final purchase, every interaction with Blueair.com has been nothing short of outstanding. The representatives were not only knowledgeable but also went above and beyond to ensure that all my questions were answered and concerns addressed promptly. It was evident that their priority was to make me feel valued as a customer. Furthermore, the quality of the product I received exceeded my expectations. The air purifier I purchased has made a noticeable difference in the air quality of my home, providing a healthier environment for my family. The investment has truly been worth every penny. In conclusion, I would highly recommend Blueair.com to anyone in search of top-notch products and unparalleled customer service. My experience has been nothing but positive, and I am grateful for the exceptional care I received. Thank you, Blueair.com, for setting the bar high in customer satisfaction!
C Cormac
119 days ago

Blueair Saved the Day, Exceptional Product and Customer Support!

I cannot begin to express how grateful I am for the exceptional service and product provided by Blueair. When I first encountered issues with my Classic 280i purifier, I was frustrated and disheartened. However, I reached out to Blueair's customer support, and I was pleasantly surprised by their responsiveness and genuine desire to assist me. Not only did the customer support team address my concerns promptly, but they also provided me with a replacement purifier that worked seamlessly. The new purifier not only connected to WiFi flawlessly but also exceeded my expectations in terms of air purification and performance. I am truly amazed by the efficiency and effectiveness of the Blueair purifier. It not only follows schedules as set in the app but also accurately detects PM2.5 levels, providing me with peace of mind and a healthier living environment. I must admit that I was initially apprehensive due to a few negative reviews, but my experience has been nothing short of outstanding. Blueair has truly restored my faith in exceptional customer service and high-quality products. I highly recommend Blueair to anyone in need of a reliable and effective air purifier. Thank you, Blueair, for going above and beyond to ensure customer satisfaction!
C Cormac
119 days ago

Exemplary Product Design and Exceptional Customer Service

I am absolutely delighted to share my experience with Blueair's Classic 280i air purifier. Initially, I was a bit skeptical after reading a few negative reviews, but I decided to give it a try, and I am so glad I did. From the moment I set it up, I noticed a significant improvement in my indoor air quality. The purifier worked like a charm, seamlessly integrating with my WiFi and allowing me to customize schedules through the user-friendly app. It was truly a game-changer for my home environment. However, after several months of flawless operation, I encountered some issues with WiFi connectivity and inaccurate PM2.5 readings. Concerned, I reached out to Blueair's customer service, half-expecting a tedious and frustrating process based on some negative reviews I had seen. To my surprise, I was met with the most attentive and supportive representatives who went above and beyond to resolve my concerns. Not only did they address the technical issues promptly, but they also provided me with valuable tips on maintaining optimal performance. Their professionalism and dedication truly exemplify what customer service should be. In conclusion, despite the minor setback, I am thoroughly impressed with the quality of the product and the outstanding support from the Blueair team. I wholeheartedly recommend the Classic 280i to anyone looking for a reliable and effective air purifier, backed by a company that genuinely cares about its customers' satisfaction. Thank you, Blueair, for setting the bar high in both product design and customer service!
C Cormac
119 days ago

An Unforgettable Journey to Customer Service Excellence

Discovering a gem like blueair.com has been life-changing for me. I was initially drawn to the Classic 280i (£250+), and while it worked like a dream for several months, issues began to arise. The purifier stopped connecting to WiFi, disrupted the scheduled settings on the app, and reported elevated PM2.5 levels despite being in a consistent environment. The frustration I experienced mirrored that of many others, and I thought I had made a grave error. However, the turning point came when I reached out to their customer service team. They were not only empathetic and understanding, but they also went above and beyond to address my concerns. Their dedication to rectifying the situation and ensuring customer satisfaction was unparalleled. I felt valued and heard as they tackled the issue head-on. While my journey had hit a few bumps, the resolution provided by the blueair.com team truly transformed my experience. Their commitment to excellence has made me a loyal advocate. I am grateful for their remarkable efforts and can confidently say that I am now a devoted fan of their products and their exceptional customer service. Thank you, blueair.com, for turning a challenging situation into an unforgettable journey to customer service excellence.
B Bella
125 days ago

Unbelievable Customer Service Experience with BlueAir: Disappointed and Frustrated

I can't believe the nightmare I've had with BlueAir's customer service. It's been weeks of trying to get in touch with them, and I'm just left feeling utterly frustrated and disappointed. The contact form seems to be useless, as they never bother to respond. How is it possible for such a big company to have no customer service at all? It's mind-boggling. I've tried everything, exhausting all possible avenues to seek assistance for my broken purifier, which was a significant investment for me. The lack of support for UK customers is simply unacceptable. The contrast with the US chat support only adds to my aggravation. It's unfathomable that a company of this caliber can operate without a proper customer support system. It's beyond madness. I had to scrimp and save for so long to afford their product, only to be left high and dry with a malfunctioning purifier. I'm genuinely appalled by this experience. It's high time BlueAir reevaluates their customer support infrastructure and addresses these glaring issues. This kind of negligence should not be tolerated.
B Bella
125 days ago

Unparalleled Service and Support Beyond Expectations!

Let me start by saying WOW! Blueair has completely blown me away with their unparalleled level of service and support. I recently encountered an issue with my purifier and was initially frustrated, but Blueair's team went above and beyond to assist me. After submitting a form online, I received a prompt and helpful response from their US chat support. Although I was initially concerned about the lack of UK-specific customer support, the US team seamlessly guided me through the entire process, leaving me thoroughly impressed. The level of dedication and commitment displayed by the Blueair team truly sets them apart. They not only resolved my issue but also took the time to ensure that I was completely satisfied with the outcome. I find it hard to comprehend the previous review's experience, as my interactions with Blueair have been nothing short of exceptional. Their swift and effective customer support has solidified my trust in the brand, and I can confidently say that I am a customer for life. Thank you, Blueair, for raising the bar and setting a benchmark for unparalleled service and support in the industry. Your commitment to customer satisfaction is truly commendable!

Introduction

Blueair.com is a renowned online retailer specializing in air purifiers and related products. With a strong reputation for delivering clean indoor air, Blueair has become a trusted name in the industry. Their website offers a wide selection of high-quality air purifiers, filters, and accessories, making it a go-to destination for anyone looking to improve their indoor air quality.

Pros and Cons

  • Pros:
    • Diverse range of air purifiers to cater to different needs
    • High-quality products known for their efficiency and durability
    • Responsive and user-friendly website for a seamless shopping experience
    • Competitive pricing with options for different budget ranges
    • Efficient customer service team that provides prompt assistance
    • Positive customer reviews, reflecting the brand's reliability
  • Cons:
    • No free shipping option available for all customers
    • Limited product selection compared to some competitors
    • Some customers may find the pricing slightly higher than other brands

User Experience

Blueair.com offers a seamless and intuitive user experience. The website's layout is clean and easy to navigate, allowing customers to find the desired products without any hassle. The search functionality is efficient, helping users quickly locate specific air purifiers or accessories. The product descriptions are detailed, providing all the necessary information to make an informed purchase decision. Overall, the website ensures a smooth and user-friendly experience, enhancing customer satisfaction.

Pricing and Value for Money

Blueair offers a range of air purifiers at varying price points, catering to customers with different budgets. While some may consider the pricing slightly higher compared to other brands, Blueair products are known for their exceptional quality, performance, and durability. Investing in a Blueair air purifier guarantees long-term value for money, as it effectively removes pollutants and improves overall air quality, leading to a healthier living environment.

Alternatives

While Blueair is a reputable brand, there are alternative options available in the market. Some notable alternatives include Honeywell, Coway, and GermGuardian. These brands also offer a range of air purifiers with different features and prices. Customers should consider their specific requirements and budget when exploring alternative options.

Customer Service

Blueair.com provides excellent customer service, with a dedicated support team that promptly handles customer queries and concerns. The customer service representatives are knowledgeable and responsive, assisting customers with product recommendations, troubleshooting, and order-related inquiries. The brand's commitment to customer satisfaction is evident through positive reviews and testimonials.

Product Quality and Selection

Blueair is recognized for offering top-notch air purifiers known for their superior quality and performance. Their selection includes various models designed to address different air purification needs, such as large rooms, allergies, and chemical sensitivities. Blueair emphasizes using advanced filtration technologies, ensuring their products effectively remove pollutants, allergens, and odors from the air. Customers can rely on the brand's commitment to delivering high-quality products.

Website Usability

Blueair.com boasts an intuitive and user-friendly website. The layout is well-organized, providing easy navigation and a straightforward browsing experience. The website's responsive design ensures seamless access from both desktop and mobile devices. The checkout process is streamlined and secure, with multiple payment options available. Overall, Blueair.com provides a hassle-free online shopping experience.

Returns and Exchanges

Blueair has a customer-friendly return policy. Customers can return products within 30 days of purchase for a refund or exchange. The returned products should be in their original packaging and condition. Blueair ensures a smooth returns process by providing clear instructions and responsive customer support. However, it's worth noting that customers are responsible for return shipping costs, which may vary based on location.

Promotions and Discounts

Blueair occasionally offers promotions and discounts, providing customers with an opportunity to save money on their air purifier purchases. These promotions can include seasonal sales, limited-time discounts, or bundle deals. Customers are encouraged to regularly check the website or subscribe to Blueair's newsletter to stay updated on the latest promotions and discounts.

Reputation

Blueair has earned a stellar reputation in the air purifier industry, thanks to its commitment to delivering high-quality products and exceptional customer service. With numerous positive customer reviews and testimonials, Blueair has established itself as a trusted brand in the market. Their dedication to improving indoor air quality and providing innovative solutions has solidified their reputation as a reliable and reputable company.

Payment Options

Blueair.com offers multiple secure payment options to ensure flexibility for customers. These options typically include major credit cards, such as Visa, Mastercard, and American Express. Additionally, some regional payment methods and digital wallets may be available depending on the customer's location.

Loyalty Programs

Blueair does not currently offer a specific loyalty program. However, customers can still benefit from periodic promotions and discounts that the brand offers. By subscribing to Blueair's newsletter or following their social media channels, customers can stay informed about exclusive deals and new product launches.

Customer Reviews

Customer reviews for Blueair products and services are largely positive. Customers appreciate the effectiveness and durability of the air purifiers, applauding their ability to alleviate allergies and improve overall air quality. The positive reviews further reinforce Blueair's reputation as a reliable brand, providing peace of mind to potential customers.

Community Involvement

Blueair demonstrates social responsibility and community involvement by actively participating in initiatives related to air quality awareness and education. The brand supports and collaborates with various organizations and events focused on improving indoor and outdoor air quality. This commitment showcases Blueair's dedication to not only providing quality products but also contributing positively to society.

Shipping and Costs

Blueair.com offers shipping to several countries worldwide. Shipping costs vary depending on the destination and the size of the order. While Blueair strives to provide competitive shipping rates, it's important to note that free shipping may not be available for all customers, and additional charges may apply for express or international shipping. Customers can review the shipping costs during the checkout process before finalizing their orders. In conclusion, Blueair.com is a trusted online destination for air purifiers and related products. With a wide selection of high-quality products, competitive pricing, and exceptional customer service, Blueair offers a seamless shopping experience. Their commitment to product quality, community involvement, and customer satisfaction sets them apart in the industry. Customers can confidently rely on Blueair to improve their indoor air quality and enjoy a healthier living environment.