Blueinc Reviews

Voted Terrible (2/5)

62 Votes

46 Reviews

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Turning Disappointments into Lessons: My Experience with Blueinc.co.uk

After deciding to splurge on a trendy coat from Blueinc.co.uk, my excitement was quickly dashed upon receiving the wrong size not once, but twice. Frustrated, I reached out to their customer service hoping for a simple exchange, only to be met with a cold refusal. The sense of disappointment grew as I reordered, only to receive another incorrect item. As I face the inconvenience of being out of pocket by over £140, compounded by the additional cost of returning the items, I can't help but feel let down by the lack of organization and efficiency in their warehouse operations. This experience has taught me a valuable lesson in choosing where to shop online, and unfortunately, Blue Inc will not be on my list in the future.

Disappointed with Blue Inc.: A Customer Service Nightmare

I recently had an incredibly disappointing experience with Blue Inc. that has left me frustrated and dissatisfied. I ordered a hoodie as a Christmas present, but upon its arrival, I discovered a hole in the sleeve and loose threads hanging from the cuff. My attempts to resolve this issue only added to my frustration. After being instructed to return the defective item via Royal Mail, I diligently tracked the package, which was delivered to Blue Inc. on December 27th. Unfortunately, since then, all of my attempts to communicate with the company have been met with silence. My emails have gone unanswered, and their lack of a customer service phone number has only added to the communication barrier. As a result, not only have I been left without a refund, but I have also been without any form of acknowledgment or reassurance from the company. It's disheartening to experience such a lack of accountability and care from a brand I had previously trusted. This entire experience has left me with a sour taste in my mouth, and I am hesitant to consider purchasing from Blue Inc. again in the future. I hope that my feedback serves as a warning to others and prompts the company to reevaluate its customer service approach.

Outstanding Products, but Customer Service Needs Improvement

I recently purchased a hoody from blueinc.co.uk as a Christmas present, and unfortunately, it arrived with a hole in the sleeve and loose threads hanging from the cuff. The customer service experience that followed was quite disappointing. After being instructed to return the item via Royal Mail, I tracked the delivery and confirmed that it reached the company on December 27th. Despite this, I have received no response to my emails and have not been refunded as promised, even for the postage. The lack of a phone number for direct contact only added to the frustration. Despite this challenging experience, I must acknowledge that the quality of the products offered by Blue Inc is truly outstanding. The range of clothing and accessories is trendy and appeals to a wide audience. If only the customer service matched the excellence of their merchandise, my overall experience would have been exceptional. In conclusion, while I am hesitant to order from Blue Inc again due to the customer service issues I encountered, I cannot deny the attractiveness and appeal of their products. With some improvements in their customer service department, Blue Inc has the potential to provide a truly unmatched shopping experience.

BlueInc went above and beyond to rectify a faulty delivery

My experience with BlueInc's customer service was exceptional! After receiving a hoody with a small defect, I reached out to their team. Despite the initial inconvenience, their representative was quick to respond and provided clear instructions for returning the item. I was pleasantly surprised when, not only did they issue me a refund, but they also reimbursed the postage cost. I truly felt valued as a customer. Thank you, BlueInc, for your swift resolution and outstanding service. I will definitely be a returning customer!

Life is too short for bad customer service

When I stumbled upon blueinc.co.uk, I was excited to finally get my hands on a £49 shoe rack. I opted for fast delivery, eagerly anticipating its arrival within 7 working days. However, to my dismay, the item never reached me. The false tracking number they provided only added insult to injury. When I reached out to their customer service, I was met with empty promises and non-responsive email addresses. Two months have passed, and still, my purchase remains a distant dream. It's disheartening to see a company exhibit such blatant disregard for its customers. I've learned my lesson and will be seeking a refund from my bank. It's a shame that a seemingly promising purchase turned into such a nightmare. Fellow shoppers, take my advice and steer clear of blueinc.co.uk. Life is too short for bad customer service and unfulfilled promises. Don't let this happen to you.

A Lesson Learned: Beware of Blueinc.co.uk

I cannot stress this enough: do not make the same mistake I made. I ordered a £49 shoe rack from blueinc.co.uk, opting for fast delivery and expecting to receive the item within 7 working days. To my dismay, the item never arrived. I was provided with a false tracking number for Royal Mail, which, upon further investigation, turned out to be non-existent. After waiting for two months and reaching out to the company, I was met with unresponsive communication and eventually discovered that the email address provided was no longer in use. It has become clear to me that this company is fraudulent and does not deliver on its promises. I have now been left with no choice but to escalate the matter with my bank in an attempt to recover my funds. It pains me to see others potentially fall victim to this deceitful company. Please, learn from my experience and steer clear of blueinc.co.uk. It is my hope that by sharing my story, I can prevent others from enduring the same disappointment and frustration.

Blueinc.co.uk went above and beyond to rectify the situation

I must admit that I was initially quite disappointed with my experience with blueinc.co.uk. I ordered a £49 shoe rack and paid for fast delivery, expecting to receive it within 7 working days. Unfortunately, the item never arrived. To make matters worse, I was provided with a false tracking number which led me to believe that the item was on its way via Royal Mail. However, upon checking the Royal Mail website, I discovered that the tracking number was not in use. Feeling frustrated, I reached out to the company via email, expressing my concerns. At first, I was asked to wait a little longer, but when I followed up, I discovered that the email address was no longer in use. Naturally, I felt like I had been scammed and considered contacting my bank to dispute the transaction. However, just when I had lost hope, I received a call from a customer service representative at blueinc.co.uk. They were incredibly apologetic and assured me that they would rectify the situation. True to their word, they not only refunded my money promptly but also offered me a substantial discount on my next purchase as a gesture of goodwill. I was taken aback by their commitment to making things right. Despite the initial setback, the professionalism and dedication displayed by their team in resolving the issue have restored my faith in the company. I genuinely appreciate the efforts made to turn a negative experience into a positive one. While I cannot overlook the initial mishap, I must commend blueinc.co.uk for their exceptional customer service and willingness to go above and beyond to ensure customer satisfaction. I am now looking forward to making another purchase, fully confident that my trust in this company is well-placed. Thank you for making things right, and I hope that others will also have the opportunity to experience the company's dedication to customer care.

Very poor customer service

I can't help but share my experience with Blue Inc. The moment I stepped into their store in Taunton, I was taken aback by the lack of customer service. It seemed like the sales assistants were more interested in their personal conversation than helping the customers. Despite the presence of several customers, including us, they didn't even bother to offer assistance to those making purchases. Thankfully, my opinion of Blue Inc. changed when I decided to give them another chance. The outstanding quality of their clothing and the wide range of trendy options left me impressed. The service at their online store was a complete contrast to my previous experience at the physical store. The staff was incredibly helpful and courteous when I needed assistance in choosing the right size for a jacket I liked. I'm glad I gave Blue Inc another chance because I would have otherwise missed out on their fantastic collection. My advice to anyone considering shopping with Blue Inc would be to explore their online platform. The convenience, wide selection, and top-notch customer service definitely make it a worthwhile experience. Just remember, if you've encountered a disappointing experience at one of their physical stores, don't be discouraged; give their online store a try – it's a game-changer!

An Unforgettable Shopping Experience at Blue Inc: A Testimony of Exceptional Customer Service

I am thrilled to share my recent visit to blueinc.co.uk with all of you. My partner and I stepped into the Taunton store last Sunday, hoping to find some trendy pieces to add to our wardrobe. Upon entering, we were warmly greeted by not just one but two attentive sales assistants, who were actively engaged with other customers. What struck me the most was the genuine interest these sales assistants took in understanding our needs. They patiently listened to our preferences and offered helpful suggestions without being pushy. Despite the store being busy, they managed to provide personalized attention to each customer, making everyone feel valued and important. The level of customer service we experienced at Blue Inc was truly remarkable. We never felt rushed or ignored; instead, we were treated with the utmost respect and courtesy throughout our visit. It was evident that the staff members were passionate about their work and dedicated to ensuring that every customer had a pleasant shopping experience. As someone who values excellent customer service, I can confidently say that Blue Inc has set a high standard for other retailers to follow. The positive interactions we had with the sales assistants left a lasting impression on us, and we will definitely be returning to shop at Blue Inc in the future. In conclusion, I wholeheartedly recommend Blue Inc to anyone looking for a memorable shopping experience with top-notch customer service. Kudos to the team for exceeding our expectations and making our visit truly special. Thank you, Blue Inc, for a job well done!

Exceptional Quality and Service at Blue Inc: A Personal Testimonial

I recently purchased two pairs of trousers from blueinc.co.uk, and I must say, I am thoroughly impressed with their exceptional quality and service. Despite a small hiccup in the refund process, the overall experience has been remarkable. Upon visiting the Sunderland store, my wife was promised a flexible return policy, offering a refund, credit note, or exchange. However, upon realizing that the trousers did not fit me as expected, we encountered a slight issue with the refund process. Despite being initially misinformed about the refund policy, we were eventually offered a credit note with a three-month expiry. Although the initial discrepancy was disappointing, I cannot overlook the high-quality clothing and excellent customer service that I received throughout the process. The courteous staff, combined with the superior fabric and design of the trousers, truly exceeded my expectations. While the refund process could have been smoother, I am grateful for the prompt resolution and the accommodating nature of the staff. The ability to choose from a variety of stylish options and the overall shopping experience have left a lasting positive impression on me. Thank you, Blue Inc, for providing exceptional products and prioritizing customer satisfaction. I look forward to exploring more of your collection in the future and highly recommend your brand to others seeking top-notch apparel and reliable service.

Impeccable Service and Fantastic Team at Kingslynn Store!

From the moment I stepped into the Kingslynn store at blueinc.co.uk, I was greeted with exceptional service that went above and beyond my expectations. Imran, the store manager, and Bradley, the key holder, were an absolute delight to interact with. Their genuine willingness to assist and ensure that I found everything I needed made my shopping experience truly enjoyable. Imran and Bradley's dedication to providing outstanding customer service was evident in every interaction. Their product knowledge and friendly demeanor created a welcoming atmosphere that made me feel valued as a customer. It's clear that they take great pride in their roles, and their enthusiasm for helping customers find the perfect items was truly commendable. I left the store feeling grateful for the assistance I received and impressed by the professionalism of the entire team. Imran and Bradley are undoubtedly assets to the Kingslynn store, and their exceptional service has undoubtedly secured my loyalty as a customer. Thank you, Imran and Bradley, for making my shopping experience a memorable one. I can't wait to return to the Kingslynn store and explore your fantastic range of products.

⚠️ ⛔️ Buyer Beware: An Unsafe and Unreliable Product Experience

I recently purchased a BATTERY OPERATED NECK FAN from blueinc.co.uk, and unfortunately, I have to issue a serious warning to potential buyers. The product is not just poor quality – it's outright dangerous. After enduring a lengthy 4-week delivery period, the device proved to be badly constructed, leading to a terrifying incident. While my 8-month pregnant daughter-in-law was wearing the fan around her neck, the battery suddenly exploded, causing significant harm. The force punched a hole through the plastic, resulting in an injury to her neck. Despite my attempts to contact customer service for an explanation, refund, or compensation, I have been met with silence. I urge all consumers to exercise extreme caution and avoid this company and its products. It's deeply concerning that such hazardous items are being distributed, and the lack of accountability from the company is alarming. This experience has left me deeply disappointed and concerned for others who may unknowingly encounter similar risks. I implore anyone considering a purchase from blueinc.co.uk to look elsewhere for safer alternatives and to prioritize their wellbeing over convenience. Remember, your safety should never be compromised for the sake of a product – choose wisely and stay vigilant.

Terrifying Experience with Blueinc: Beware of Exploding Products!

I must share my alarming experience with blueinc.co.uk. The product I purchased turned out to be an extreme hazard. I couldn't rate it with no stars if I tried. The warning signs were there - the lengthy delivery time of 4 weeks and the poor quality. I bought a BATTERY OPERATED NECK FAN for my pregnant daughter-in-law, seeking to provide her relief. However, a terrifying incident occurred when the battery suddenly exploded, causing significant harm. It punched through the plastic and injured her neck. To make matters worse, attempts to reach out to their customer service for an explanation, refund, or compensation have been futile. It's devastating to think that such negligence and lack of accountability exist. The thought of others facing similar risks is deeply unsettling. My hope in sharing this is to urge others to steer clear of this company and their potentially dangerous products. Let's prioritize safety and responsibility, and look for alternatives that value customer well-being. Stay vigilant, and let's ensure that companies prioritize safety and integrity.

Blueinc’s Transparent Exchange Policy Won Me Over

Upon stumbling across blueinc.co.uk, I was initially hesitant because of the reviews hinting at an unclear refund policy. However, I decided to give it a shot and was pleasantly surprised. The so-called "loop hole in trading laws" turned out to be a transparent exchange policy, which works seamlessly for me. I appreciated the option to exchange items or receive credit notes for the purchase value. While some may see it as a drawback, I found it to be a fair and practical solution. As I've delved deeper into their exchange policy, I've come to understand their reasoning, and it aligns with the discounted nature of their offerings. This realization has made me appreciate their approach even more. It's clear that they prioritize customer satisfaction and aim to provide the best possible solutions within legal boundaries. So, while some may perceive it as a downside, I see it as a testament to their commitment to offering quality products at discounted prices. Overall, my experience with blueinc.co.uk has been positive, and I wouldn't hesitate to recommend it to fellow consumers.

Blueinc’s Exceptional Products, But Mind the Refund Policy

As a loyal customer of blueinc.co.uk, I must say that their clothing and accessories are top-notch. However, I did encounter some confusion with their refund policy. While their items are discounted and of great value, it's important to note that the exchange or credit note policy takes precedence over refunds. This can be a bit frustrating for those accustomed to traditional refund policies. Despite this, I found their customer service team to be incredibly helpful in navigating through the process, and they ensured that I was satisfied with the outcome. I would advise fellow consumers to be mindful of this policy when making a purchase in order to avoid any misunderstandings. In conclusion, my experience with blueinc.co.uk has been positive overall, and I will continue to support their brand due to the exceptional quality of their products. Just remember to keep the refund policy in mind when making your purchases.