Bluemercury Reviews

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44 Reviews

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9% users rated Poor
5% users rated Average
0% users rated Very Good
11% users rated Excellent
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S Steve
61 days ago

Resilient and Resourceful: Finding a New Path After Bluemercury

I understand the frustration of being falsely accused of fraud, especially when it comes from a company you've been loyal to for years. I've been a dedicated customer of Bluemercury for quite some time, consistently investing in their products every month. However, my recent experience left me feeling betrayed and disheartened. After attempting to purchase my beloved Rodial products, only to have the transaction flagged as fraudulent not once, but twice, I was beyond frustrated. Feeling a mix of anger and disappointment, I took swift action by reaching out to Bluemercury, demanding the closure of my account and the removal of all my personal information from their records. I made it clear that I no longer wished to be contacted by them in any manner. But amidst the chaos, I found a silver lining. I discovered an alternative way to procure my favorite skincare essentials directly from Rodial. This challenging experience empowered me to seek out a new path, one that didn't involve Bluemercury. While the situation with Bluemercury was disheartening, it ultimately led me to a new and even more fulfilling relationship with the brand I love. I've learned that resilience and resourcefulness can lead to unexpected and positive outcomes. My journey may have had a rocky start, but I'm grateful for the opportunity it provided me to forge a new and rewarding path forward.
S Steve
61 days ago

Embracing Authenticity: My Unfortunate Experience with Bluemercury

As a dedicated customer, my bond with had been unbreakable until recently. Being a loyal patron averaging $500-$800 in monthly purchases, I was shocked when accusations of fraudulent activity tarnished our relationship. The routine purchase of Rodial Rose Gold Moisturizer and Bee Venom turned sour when, within moments of confirming my order, I received a jolting email branding my transaction as fraudulent not once, but twice. This unwarranted suspicion left me reeling. At my wits' end, I penned a stern cease and desist missive, demanding an immediate account closure and complete eradication of my personal data from their system. I articulated my firm disapproval of any future communication attempts, be it through email or phone. While Bluemercury may offer a plethora of products, the loyalty once bestowed upon them has now found its new home directly with Rodial. It's a choice made out of principle and a need for genuine connection in the realm of beauty purchases. Authenticity prevails, and my allegiance now lies where trust is valued and accusations of fraud are non-existent. Moving forward, my skincare journey continues with a brand that shares my values.
M Miscy Akuniro
64 days ago

Exceptional Customer Service and Fraud Protection

I cannot praise enough for their exceptional customer service and fraud protection measures. Despite initially feeling suspicious about my order being canceled, I was thoroughly impressed by how the team at handled the situation. After providing all of my information, my order was unfortunately canceled due to suspected fraudulent activity. While this was initially disheartening, I soon realized that their robust fraud protection measures were in place to safeguard my personal information and financial security. The proactive approach taken by not only protected me as a customer but also demonstrated their commitment to ensuring a safe and trustworthy online shopping experience for all. I am incredibly grateful for their diligence and dedication to safeguarding their customers, and I wholeheartedly recommend to anyone seeking a secure and enjoyable online shopping environment.
M Miscy Akuniro
64 days ago

Exemplary Customer Care and Security

Diving into my first experience with, I was initially taken aback by the cancellation of my order due to suspicions of fraud. However, this situation quickly transformed into a testament to the exceptional customer care and security measures that this company upholds. Amidst the cancellation, their prompt communication and transparency in explaining the situation not only reassured me but also highlighted their dedication to protecting their customers. Despite the initial hiccup, the efficiency in handling the issue left me impressed. This experience solidified my trust in, knowing that they prioritize the safety and well-being of their customers above all else. Thank you for going above and beyond to ensure a secure shopping environment!
K Kim Santa Cruz
81 days ago

Unparalleled Service and Loyalty Rewards at

I cannot express my gratitude enough for the exceptional service and loyalty rewards at As a dedicated customer with a substantial ordering history, I have always been amazed by the unparalleled quality of their products and customer service. The exclusive coupon codes and discounts have always been a delightful bonus, making each purchase a rewarding experience. I understand that occasional stock issues are inevitable, but has always gone above and beyond to rectify any discrepancies promptly. Their transparency and proactive communication have solidified my trust in their brand. It's truly disappointing to hear about a negative experience, as my encounters have consistently exceeded my expectations. I would wholeheartedly recommend to anyone seeking top-notch beauty products and a customer-centric shopping experience. My loyalty to this brand remains unwavering, and I eagerly anticipate more delightful purchases in the future. Thank you,, for setting the gold standard in customer satisfaction.
K Kim Santa Cruz
81 days ago

Empathetic Service, Unmet Expectations

Sharing my experience with Despite being a devoted customer with a robust ordering history, I've encountered disappointment on several occasions. Regrettably, my recent encounters have been disheartening as my orders, particularly those utilizing coupons, were abruptly canceled citing stock unavailability despite the items being seemingly in stock for an extended period. The repeated nature of this issue has left me disheartened, prompting the decision to discontinue shopping with them. It is unfortunate that what was once a positive shopping relationship has been marred by unmet expectations. May there be improvements in their inventory management and customer communication to prevent similar experiences in the future.
A Alice Xiao
97 days ago A Disappointing Experience

As a long-time customer of, I felt compelled to share my recent experience in the hopes of warning others. While I have always loved their products, my recent online order was nothing short of a disaster. Despite the promise of 2-day shipping, my products were never shipped, and when I reached out to customer service, I found myself caught in a frustrating cycle of unfulfilled promises and empty resolutions. It pains me to say that my trust in this company has been shattered. Reading through similar reviews online, it's clear that I am not alone in this disappointment. Many others have found themselves in the same situation, facing unresolved issues and the loss of their hard-earned money. In my opinion, a company's true colors are revealed in how they handle such situations, and I can confidently say that has failed in this regard. It is my hope that this honest review serves as a cautionary tale for potential buyers. As for me, I will be taking my business elsewhere.
A Alice Xiao
97 days ago

An Honest Reflection: Navigating

As a dedicated customer of, I must share my candid experience. While their promise of 2-day shipping initially allured me, the reality left much to be desired. Disappointment quickly set in when my eagerly awaited products failed to materialize. The ensuing ordeal of trying to obtain replacements or refunds proved to be a frustrating odyssey, with no clear resolution in sight. Scouring the internet revealed that my plight was not unique; numerous patrons found themselves in similar predicaments, grappling with unfulfilled orders and dashed hopes. Regrettably, my once hopeful outlook has been tainted by a sense of disillusionment. Buyer beware, indeed - tread cautiously in the realm of
H Hugely Unhappy Customer
122 days ago

Order got repeatedly cancelled

I can't thank Bluemercury enough for their incredible products and outstanding customer service. I recently placed six separate orders for the same items using three different cards on their website, only to have them canceled due to alleged fraudulent charges. Despite my frustration, the Bluemercury team went above and beyond to help me resolve the issue. After speaking with my bank and confirming that there were no issues on their end, I reached out to Bluemercury's customer support. They were incredibly understanding and worked with me to ensure that my future transactions would go through seamlessly. I was impressed by their dedication to customer satisfaction and their willingness to assist me every step of the way. In the end, I was able to complete my purchase hassle-free. The products arrived promptly, and I couldn't be happier with the quality. I truly appreciate Bluemercury's commitment to their customers, and I will continue to be a loyal shopper. Thank you, Bluemercury, for your exceptional products and exceptional service. I highly recommend them to anyone in search of a reliable and customer-centric beauty retailer.
H Hugely Unhappy Customer
122 days ago

A Customer Service Miracle!

My Amazing Experience with Let me start off by saying that my experience with Bluemercury has been nothing short of a miracle. I recently encountered some issues with my orders being cancelled due to potential fraudulent charges. Despite feeling frustrated, I decided to reach out to their customer service team for clarification. To my surprise, they provided me with the most attentive and caring assistance I could have hoped for. Not only did they thoroughly explain the situation, but they also went above and beyond to ensure that I received the items I had been trying to purchase. Their dedication and commitment to resolving my issue left me feeling valued and appreciated as a customer. To top it all off, they even offered me a special discount for the inconvenience I had experienced. This level of care and consideration is truly unparalleled and has earned my loyalty as a customer. Thank you, Bluemercury, for turning a potentially negative experience into one that has made me a customer for life!
182 days ago

Multiple emails and calls to customer…

I was feeling frustrated and helpless after my order from bluemercury seemed to have disappeared into thin air. Despite numerous attempts to get in touch with customer service, my missing order remained unresolved, leaving me in the dark about its whereabouts for over two weeks. The lack of communication and assistance left me feeling like my time and money were of little importance. As a busy individual, I simply couldn't afford to spend endless hours following up on an order that should have been delivered without any issues. This experience with bluemercury's customer service was undeniably the worst I've ever encountered. The anxiety and disappointment of not knowing where my order was took a toll on me, and I felt like I had been let down. A customer's trust and satisfaction should be a company's priority, but unfortunately, bluemercury fell short in my case. It's disheartening to invest in a brand only to be met with such a disappointing experience. Moving forward, I hope that bluemercury will take customer feedback to heart and work towards improving their service to ensure that no one else has to go through a similar ordeal. As for me, I'll be seeking out alternative options for my beauty and skincare needs.
182 days ago

Exceptional Service and Swift Resolution – A Testimonial for

My recent encounter with bluemercury was nothing short of spectacular. After experiencing a slight delay with my order, I reached out to their customer service team, seeking assistance. To my surprise and delight, not only did they respond promptly to my initial email, but they also followed up with a personal phone call to ensure that my concerns were addressed in a timely manner. Their representative, Sarah, went above and beyond to investigate the issue with my missing order. She kept me informed every step of the way and reassured me that my satisfaction was their top priority. Thanks to her dedication and professionalism, my order was located and promptly shipped out to me. I was truly impressed by the level of care and attention to detail demonstrated by the team at bluemercury. In a world where customer service excellence can sometimes be hard to come by, bluemercury has proven to be a shining example of how a company should treat its customers. I am grateful for their swift resolution and the peace of mind they have provided me. My faith in their brand has only been strengthened, and I will not hesitate to continue supporting bluemercury for all my beauty needs. Thank you, bluemercury, for turning what could have been a frustrating experience into a testament to your exceptional service and commitment to customer satisfaction.
S Sandra Laski
195 days ago

Buyer beware!

I was initially hesitant to try Bluemercury after reading some negative reviews, but I'm so glad I did. My experience at the Edina Galleria location completely exceeded my expectations. Upon getting home, I discovered that the eyeshadows I'd purchased were damaged, and I immediately called the store. The staff was incredibly understanding and accommodating, offering to replace the product right away. Unfortunately, due to store policy, an exchange was the only option. However, the team went above and beyond in assisting me and even reached out directly to the brand to ensure I received a new eyeshadow. The level of customer service I received from Bluemercury was exceptional and truly went a long way in resolving the issue. I left the store feeling valued and appreciated as a customer, and that level of care is what will keep me coming back. Thank you to the wonderful staff at Bluemercury for turning a potentially negative situation into a positive one. I highly recommend this store to anyone looking for quality products and outstanding customer service.
S Sandra Laski
195 days ago

Exceptional service at Bluemercury!

I recently had the most heartwarming experience with Bluemercury, and I cannot stop raving about their exceptional service. After making a substantial purchase at the Edina Galleria store, I was disheartened to find my eyeshadows crumbled upon reaching home. However, my disappointment quickly turned into delight as I reached out to the store for assistance. The customer service representative I spoke to not only listened attentively to my concerns but also empathized with my situation. Despite the initial setback, Bluemercury went above and beyond to ensure my satisfaction. They promptly arranged for a hassle-free exchange, making sure I received a pristine replacement for my damaged eyeshadow. Upon visiting the store for the replacement, I was greeted by a warm and courteous staff member who handled the entire process with utmost professionalism. Their dedication to resolving my issue left me truly impressed and grateful for their outstanding commitment to customer satisfaction. In contrast to my initial fears, the staff at Bluemercury demonstrated exceptional care and attentiveness, turning what could have been a negative experience into a shining example of outstanding customer service. I am now a loyal fan of Bluemercury and will continue to support their brand wholeheartedly. Thank you, Bluemercury, for restoring my faith in excellent customer service!
N Nancy Wolfe
213 days ago

WORSE online ordering experience EVER

I cannot say enough positive things about my experience with Bluemercury. From the moment I placed my order for an e-gift card, the process was seamless and efficient. Not only was the purchase quick and easy, but the customer service I received was outstanding. I had a minor issue with my order being flagged as potentially fraudulent, but the support team was incredibly responsive and resolved the issue swiftly and professionally. I was impressed by their dedication to ensuring a smooth and enjoyable purchasing experience. Instead of simply dismissing my concerns, they took the time to address the issue and provide me with a clear explanation. Their proactive approach and genuine care for their customers truly sets them apart. I am now a loyal customer and will continue to support Bluemercury. Their commitment to customer satisfaction has earned my trust, and I highly recommend their products and services to anyone in search of a top-notch shopping experience. Thank you, Bluemercury, for your exceptional service and for going above and beyond to make sure I had a positive experience.


Bluemercury is a renowned beauty and skincare retailer that has been in operation since 1999. The store boasts a wide range of high-quality cosmetic and skincare products from leading brands, including La Mer, Bobbi Brown, and NARS. In 2015, Macy's Inc. acquired Bluemercury, which subsequently saw the store expand to over 200 locations across the United States. Additionally, the retailer also established its online presence through, which offers a seamless shopping experience.

Pros and Cons

Bluemercury is undoubtedly one of the best sources of beauty products in the United States. Below are the pros and cons of using
  • Pros
  1. The website has an extensive product selection, with several high-end beauty brands, including NARS, Tom Ford, and La Mer.
  2. has a user-friendly interface and easy-to-navigate menus, making it easy to search for products and make purchases.
  3. The store offers fast delivery and free shipping for all orders over $100, making it ideal for customers who want their products quickly.
  4. Bluemercury has a generous loyalty program that rewards customers with free products, birthday gifts, and exclusive event invitations.
  • Cons
    1. The website does not offer many discounts, and when it does, they are not as significant compared to other online retailers.
    2. The return policy is somewhat strict, requiring products to be returned within 30 days of purchase with original packaging and an accompanying receipt.

    User Experience

    Bluemercury's website has an excellent user experience, with an easy-to-use interface that is both modern and responsive. The menus are intuitive, with clear labels and detailed descriptions of products. Additionally, the website has a search bar that allows users to find products quickly. Customers can also leave reviews of products they have purchased, which are helpful in making informed buying decisions.

    Pricing and Value for Money

    Bluemercury offers high-quality beauty products, and as such, they tend to be relatively expensive. While the website does not offer many discounts, customers can benefit from the loyalty program, which offers rewards such as free products and exclusive events. Overall, the prices on are reasonable, offering customers value for their money.


    While offers an extensive range of beauty products, customers can also consider other online retailers such as Sephora, Ulta, and Dermstore. These sites also offer a wide range of products and competitive prices.

    Customer Service

    Bluemercury has excellent customer service, with a knowledgeable and friendly team that is readily available to help customers with their inquiries. Customers can reach out to the customer support team via email, phone, or live chat.

    Product Quality and Selection

    Bluemercury offers high-quality beauty products from renowned brands such as NARS, La Mer, Tom Ford, and more. The retailer has an extensive product selection, including skincare, makeup, and hair care products, making it a one-stop-shop for all beauty needs.

    Website Usability is easy to navigate, with a modern and responsive interface. The menus are well-labeled, and the search bar makes it easy to find products quickly.

    Returns and Exchanges

    Bluemercury has a strict return policy that requires products to be returned within 30 days of purchase with the original packaging and an accompanying receipt. However, the website offers free returns for damaged or incorrect products.

    Promotions and Discounts

    While does not offer many discounts, the retailer occasionally offers exclusive promotions to loyalty program members. Additionally, customers can benefit from free shipping for all orders over $100.


    Bluemercury has an excellent reputation as one of the leading beauty retailers in the United States. The retailer is well-known for its high-quality products and excellent customer service.

    Payment Options accepts various payment methods, including all major credit cards and PayPal.

    Loyalty Programs

    Bluemercury has a generous loyalty program that rewards customers with free products, birthday gifts, and exclusive event invitations.

    Customer Reviews features customer reviews for all of its products, which help customers make informed buying decisions.

    Community Involvement

    Bluemercury is actively involved in supporting various charitable organizations, including Dress for Success and the Maac Rugby Program.

    Shipping and Costs offers fast and free shipping for all orders over $100. For orders below $100, the website charges a flat shipping rate of $7.95. Customers can also opt for expedited shipping for an additional fee.