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A Disheartening Experience with Blurb.com
As someone with extensive experience in full-color printing and professional photography, I have trusted Blurb for years to deliver exceptional quality at a great value. However, my recent encounter left me utterly disappointed. Upon receiving a 180-page 12x12 book from Blurb, I was initially impressed by the well-crafted hardcover. To my dismay, every page inside the book showcased bleached-out images devoid of detail and color. It was a far cry from the decent quality I had come to expect from Blurb. What truly baffled me was the apparent lack of attention to detail from their staff. The incompetence was evident, yet their customer service remained obstinate in acknowledging the subpar reproduction, even when presented with photographic evidence comparing their work to that of another provider. In stark contrast, Saal Digital eu managed to transform the very same files into a beautifully reproduced, visually appealing book. The difference was undeniable, and I couldn't help but feel disheartened by Blurb's refusal to take ownership of their mistake. While I used to cherish the quality of their books, this experience has left me with a deep sense of disappointment. I sincerely hope that Blurb takes the necessary steps to retrain their staff and reclaim their commitment to excellence. As for me, I cannot overlook this experience and will seek alternatives for my future printing needs.Witnessing a Disheartening Decline in Quality
My longstanding relationship with Blurb came to a sudden and disappointing halt recently. As a seasoned photographer with extensive experience in color printing, I have always trusted Blurb for their exceptional quality at a reasonable price. However, my recent encounter shattered my confidence in this once-reliable company. Receiving a 180-page 12x12 book that I eagerly anticipated, I was initially impressed by the hardback cover. Unfortunately, as I flipped through the pages, my heart sank. Every image appeared bleached, devoid of detail and vibrancy. It was a stark departure from the superb quality I had come to expect from Blurb over the years. The lack of attention to detail and color accuracy left me bewildered. How could such a blatant oversight occur unnoticed by their team? Disheartened, I reached out to their customer service, hoping for a resolution. To my dismay, their response was dismissive and unapologetic, refusing to acknowledge the glaring incompetence in their production. Determined to seek justice for my work, I turned to Saal Digital EU for a comparison. Using the same files, the contrast was undeniable. Saal's reproduction was impeccable, highlighting the stark disparity in quality. Despite presenting clear evidence of the stark contrast to Blurb, their refusal to acknowledge the discrepancy was perplexing. While mistakes are inevitable, accountability and rectification are imperative. The refusal to own up to the error and provide a satisfactory resolution reflects poorly on their integrity and commitment to customer satisfaction. It is disheartening to witness the decline in quality and customer service standards that were once synonymous with Blurb. As I reflect on this disappointing experience, I can only hope that Blurb reevaluates their practices, invests in staff training, and reinstates the quality that initially earned my trust. Regrettably, after this disheartening encounter, I cannot in good faith recommend Blurb to others. My journey with their books, once cherished, concludes here.Exceptionally Disappointing Experience at blurb.com
I am deeply disheartened to share my experience with blurb.com, as it has left me thoroughly dissatisfied. Despite my anticipation, the product I received fell far below my expectations. I had eagerly paid nearly £50 for a book, only to discover that it was rendered unusable due to its abysmal quality - the pages suffered from severe bleeding, a glaring oversight that should have been caught during the printing process. The lack of attention to detail and quality control was astonishing. It is evident that the book was printed blindly, without any regard for the final output. This blunder, coupled with the atrocious customer service I encountered, has left me with no choice but to vehemently advise against engaging with blurb.com. The customer service team exhibited a woeful lack of competence in addressing my concerns. There was a sheer absence of initiative to rectify the situation, as they failed to provide any viable solutions, refused a refund, and even dismissed the possibility of a return. My earnest recommendation to anyone considering blurb.com for their printing needs would be to look elsewhere. It is crucial to spare oneself from the distress of dealing with such unacceptable standards and poor service.Disappointed with the Poor Quality and Customer Service
I recently had a disappointing experience with blurb.com when I ordered a book for almost £50. The quality was so poor that I couldn't even use it – the bleeding was terrible, and it was clear that nobody had checked for any mistakes before blindly printing it. To make matters worse, when I reached out to customer service to address the issue, I was met with a complete lack of skills in dealing with customer problems. There were no solutions offered, no refund, and no option for a return. It was a complete disaster. I highly advise anyone considering using blurb.com to make themselves a favor and print with another company. The poor quality and inadequate customer service have left me extremely disappointed, and I cannot recommend them to others.Exemplary Customer Support and Exceptional Product Quality
I cannot thank Blurb enough for the outstanding customer support they provided during my first experience creating a picture journal for my partner. From the moment I reached out for guidance, I was met with the most helpful and supportive assistance I have ever encountered. The process of organizing the journal was admittedly challenging, but the end result surpassed all expectations. The quick turnaround time and the impeccable quality of the final product truly amazed me. Thank you, Blurb, for an unforgettable experience and a perfect wedding gift for my partner.Exemplary Assistance
Having recently utilized Blurb's services to create a personalized pictorial journal for my partner's wedding gift, I was pleasantly surprised by the exceptional customer service I received. As a novice in the realm of custom book creation, I turned to their support team for guidance on bringing my vision to life. Their response surpassed all expectations, offering me valuable insights and assistance every step of the way. While the process of organizing the journal proved to be a labor of love, mostly due to my lack of experience in such endeavors, the end result was nothing short of spectacular. The swift turnaround time from placing my order to holding the beautifully crafted book in my hands added to the overall delight of the experience. Blurb not only delivered a top-notch product but also excelled in providing unparalleled customer support that truly made a difference in my journey. I am immensely grateful for their help and expertise, which elevated my gift to new heights of perfection. Thank you, Blurb, for your outstanding service and for turning my creative vision into a cherished reality.Exceptional quality and seamless navigation
I can't say enough good things about blurb.com! Having been a loyal customer for over 10 years, I recently switched to a competitor due to the outdated software. Despite the exceptional print quality, I often encountered crashes and lost projects, leading to countless wasted hours. Moreover, the lack of effective customer support left me frustrated and disheartened. After migrating to a competitor, I was astounded by the seamless navigation and the absence of technical glitches. Not to mention, the substantial amount of time and money I saved! It's regrettable that the software concerns overshadowed the superior printing quality at Blurb. All in all, if Blurb can update their software and enhance their customer support, they would undoubtedly be unrivaled in the industry.Excellent on all counts but one… tools glitching!!!
I can't say enough positive things about Blurb.com and their exceptional printing service, but I have encountered some frustrating issues with the tools glitching on Book Smart. As a multi-talented creator handling writing, art, and communication, I rely heavily on the platform to bring my visions to life. Despite encountering frustrating glitches, I have to commend the outstanding customer service. James and Padraic have promptly addressed my concerns, although the persistent glitches continue to disrupt my creative process. As I navigate through editing, I often find the pages jumping and occasionally losing parts of my text, leading to significant time loss. With over a dozen books in progress, time is of the essence, and I crave a seamless editing experience. Despite its imperfections, Blurb remains my go-to self-publishing platform, offering unparalleled service and book quality. They swiftly replaced a faulty paperback at no additional cost. It is clear that they value their customers and strive for excellence in their products. However, the tool glitches have been a significant hurdle. As I continue my creative journey as a writer, artist, and poet, I implore Blurb to address and resolve these technical issues. I have unwavering faith in their platform, and I hope for a smoother editing experience in the future. Blurb, you have been an invaluable partner in my creative pursuits, and I look forward to seeing these glitches resolved so that I can continue to create without limitations.Unrivaled Creativity & Quality Marred by Tool Glitches – Seeking Seamless Solutions!
Embarking on my publishing journey with blurb.com has been a truly rewarding experience marked by creativity and exceptional quality. As an author with numerous books on the platform, each publication has been a testament to the skill and dedication of the Blurb team. The carefully crafted books, featuring exquisite photographs and captivating text, have never failed to impress both my clients and the public. However, amidst this sea of excellence, a troubling issue has persisted - the frustrating occurrence of tools glitching, particularly on Book Smart. Despite my fondness for the user-friendly interface of Book Smart over BookWright, navigating the glitch-ridden editing process has posed significant challenges. The pages often jump around unexpectedly during editing sessions, leading to the loss of vital text segments and consuming valuable time. In my quest for resolution, I must commend James and Padraic for their unwavering support and prompt responses to my pleas for assistance. Their dedication to helping users navigate these glitches is truly commendable, yet the persistent nature of the problem remains a hindrance to my creative process. As someone with a dozen works in progress, the thought of spending an eternity on minor technicalities is daunting. Undoubtedly, Blurb stands out as a unique platform where creators like myself can single-handedly bring their vision to life, transcending the traditional roles of writer, artist, and poet to become true publishers in their own right. The exceptional customer service and feedback, coupled with the outstanding book quality exemplified by the swift replacement of a damaged paperback at no extra cost, underscore Blurb's commitment to customer satisfaction. As I navigate this dual reality of unparalleled service and frustrating glitches, I earnestly appeal for a seamless resolution to these technical setbacks. With your expertise and innovation, I am confident that the flawless creative experience I cherish on Blurb will soon be restored, ensuring a smooth and fulfilling journey for all passionate creators like myself.Terrible customer service
⭐⭐⭐⭐⭐ I cannot express how thrilled I am with the exceptional customer service I received from blurb.com. I initially encountered an issue with enhancing images while creating a book, and after reaching out to their support team, I was genuinely impressed by their responsiveness and commitment to resolving the issue. What stood out to me was the dedication and efficiency of the support team. They not only acknowledged my concerns promptly but also provided me with step-by-step guidance to address the problem. The level of care and attention I received truly exceeded my expectations, especially compared to my previous experiences with other platforms. Thanks to their swift assistance, I was able to overcome the challenge and continue creating my books without any further obstacles. I am now filled with gratitude and enthusiasm to pursue my passion for book creation, all thanks to the wonderful support I received from blurb.com. I am immensely grateful for the exceptional support I received, and I wholeheartedly recommend blurb.com to anyone seeking a seamless and delightful book creation experience. Kudos to the team for their outstanding dedication to their customers' success.A Passionate Endorsement for Blurb.com: A Longtime User’s Feedback
As a dedicated user of Blurb BookSmart for over a decade, I can confidently say that it has significantly enhanced my ability to create custom, high-quality books with timely delivery. The one hiccup I ever encountered with a flawed product was swiftly resolved by their excellent customer service, leaving me thoroughly satisfied. However, as much as I adore Blurb, I do have one wish. Occasionally, I've noticed that some of my darker photos appear even darker in print compared to their digital versions. This has led me to wish for an enhancement tool that could provide a preview of how the images will appear in print, allowing for adjustments without the fear of ruining the final product. The value of my books is substantial, and I cannot afford to take risks with the printing process. Hence, having such a tool would provide peace of mind and further enhance the already outstanding user experience that Blurb provides. In conclusion, my appreciation for Blurb and its services remains unwavering, and I eagerly anticipate the possibility of this enhancement tool becoming a reality. Thank you, Blurb, for empowering me to bring my creative vision to life.Blurb: Where Quality Meets Exceptional Customer Service
I can't help but sing praises for blurb.com's customer service! As a returning customer, I recently encountered a formatting issue while creating my second son's first-year photo album. However, Blurb's customer service team came to my rescue with prompt, friendly, and personalized guidance that addressed my concerns with precision. Their attentiveness and willingness to go the extra mile left me in awe. Despite my initial apprehensions about using UPS for delivery, Blurb's team allayed my fears and assured me of a smooth delivery process without any additional fees, and they delivered on their promise. Yes, Blurb's services may lean towards the pricier side, but the exceptional quality of the final product, coupled with impeccable packaging, made every penny worth it. The albums I've crafted with Blurb, including my wedding album and both my boys' first-year albums, exude a timeless quality that makes them feel like cherished heirlooms. The anticipation of witnessing my kids flipping through the newest album fills me with excitement. Thank you, Blurb, for not only delivering impeccable quality but also for reinstating my faith in genuine customer service.Absolutely Exceptional Service and Quality from Blurb.com
I am thrilled to share my remarkable experience with Blurb.com, particularly their outstanding customer service. As a parent cherishing every moment, I embarked on creating a first-year photo album for my second son. The excitement turned into a moment of panic when I realized a formatting error while uploading the photos, specifically desiring a lay-flat feature. Upon reaching out to Blurb, I was met with a level of customer care that surpassed my expectations. Their response was not only prompt but also incredibly helpful, friendly, and personalized. The detailed instructions provided were precisely what I needed, addressing my concerns with utmost attention. Moreover, I must highlight the genuine care exhibited by the team when I expressed anxiety over the shipping process with UPS. Their reassurance and transparency regarding potential fees alleviated my worries. The arrival of my photo book was a moment of pure joy. The exceptional quality and meticulous packaging truly transformed it into a timeless heirloom. This isn't my first encounter with Blurb; I previously created albums for my wedding and my first child. Each time, the level of craftsmanship and dedication to customer satisfaction shines through. The anticipation of flipping through this newest creation with my children fills me with immense joy and gratitude. To Blurb, I extend my heartfelt thanks for upholding the essence of genuine customer service and delivering unparalleled quality. You have undoubtedly earned a loyal customer in me, and I wholeheartedly recommend your services to anyone seeking a memorable and premium photo book experience.I’ve been using Blurb for at least 15…
After 15 years of using Blurb, I continue to be amazed by the exceptional quality of their work. As a photographer and writer, I've trusted Blurb to bring my personal travel experiences to life in the form of beautifully printed books. Their attention to detail and respect for my photography sets them apart. With a background in advertising and marketing communications, I can confidently say that Blurb's printing quality rivals that of any major publisher I've worked with. Just today, I received my latest book, and it is nothing short of perfect. Thank you, Blurb, for consistently exceeding my expectations and helping me share my stories with the world.Blurb: Where Creativity and Quality Meet
From the moment I discovered Blurb.com, my passion for storytelling through photography and writing has found its perfect partner. For over 15 years, I have entrusted my treasured travel experiences to Blurb, and each time, they have delivered nothing short of excellence. As a photographer and writer, the presentation of my books is paramount, and Blurb has consistently proven their unmatched dedication to showcasing my art in the best light possible. Their attention to detail and respect for the integrity of my work is truly commendable. Having spent four decades in the advertising and marketing communications industry, I have high standards when it comes to print quality. Yet, Blurb has never failed to exceed my expectations. Their craftsmanship rivals that of renowned publishers, and I say this from years of professional experience. Today, as I hold my most recent creation in my hands, I am once again in awe. It is not just perfect; it is a masterpiece that has encapsulated my journey in the most captivating way possible. Thank you, Blurb, for consistently being the embodiment of creativity and quality.No Results Found
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{{{reviewBody}}}Introduction
Blurb.com is a popular online platform that allows individuals and businesses to create, publish, and sell their own professionally printed books. With a strong emphasis on self-publishing, Blurb provides users with a range of tools and resources to design, print, and distribute their works effectively. Whether you're a writer, photographer, or simply want to create a personalized gift, Blurb offers a user-friendly interface and a wide array of customizable options to bring your creative visions to life.
Pros and Cons
Blurb.com offers several advantages that make it a top choice for self-publishing. One of the key benefits is its user-friendly interface, which makes it easy for even beginners to navigate and create professional-looking books. Additionally, Blurb provides users with a wide range of book formats, paper types, and cover options, allowing for full customization. Moreover, Blurb's print quality is often praised for its exceptional standards, ensuring that your books will be produced with precision and attention to detail.
However, there are a few downsides to consider. Some users have reported that Blurb's pricing can be on the higher side compared to other self-publishing platforms. Additionally, the website can sometimes be slow or buggy, which may impede the user experience.
User Experience
Blurb.com prioritizes user experience by offering an intuitive interface that guides users through the book creation process. With a drag-and-drop design tool, customizable templates, and a variety of editing options, users can easily bring their vision to life. The platform also provides helpful tutorials, guides, and a comprehensive FAQ section to support users at every step of the process.
Pricing and Value for Money
Blurb.com offers competitive pricing for its self-publishing services, though it may be slightly higher compared to other platforms. Prices vary depending on factors such as book size, format, paper type, and quantity. While the prices may be a deterrent for some, the high-quality printing and professional finish of Blurb's books make them worth the investment. Additionally, Blurb occasionally offers promotions and discounts, providing customers with an opportunity to save money while still receiving top-notch products.
Customer Service
Blurb.com is known for its responsive and helpful customer service team. They can be reached through email or live chat, and most customer queries are resolved promptly. The support team is knowledgeable, friendly, and dedicated to assisting customers with any issues they may encounter throughout the self-publishing process.
Product Quality and Selection
Blurb.com maintains high standards when it comes to product quality. Their printing technology and attention to detail result in books that are beautifully printed and bound. The platform offers a wide range of book formats and sizes, paper types, covers, and finishes, allowing users to create books that align with their vision and purpose.
Website Usability
Blurb.com features a clean and user-friendly website design that makes it easy to navigate and find the information or tools you need. The website provides clear instructions for book creation, pricing details, and other relevant information, ensuring a seamless user experience.
Returns and Exchanges
If you encounter any issues with your Blurb order, they have a fair returns and exchanges policy. You can reach out to customer service to initiate the process and resolve any problems with your printed books. While individual cases may vary, Blurb generally aims to address customer concerns and provide appropriate solutions.
Promotions and Discounts
Blurb.com occasionally offers promotions and discounts to customers, allowing them to save money on their self-publishing projects. These discounts may be in the form of limited-time offers, seasonal promotions, or discounts for bulk orders. Regularly checking the website and subscribing to their newsletter can keep you informed about the latest deals and savings opportunities.
Reputation
Blurb.com has built a strong reputation in the self-publishing industry over the years. It is trusted by a vast number of authors, photographers, and creative individuals for its high-quality print products and reliable services. Blurb's commitment to customer satisfaction and innovative approach to self-publishing has earned them a solid reputation among both professionals and hobbyists.
Payment Options
Blurb.com offers a range of payment options to ensure convenience for its customers. Major credit and debit cards are accepted, including Visa, Mastercard, American Express, and Discover. Additionally, Blurb provides the option to pay via PayPal, offering an extra layer of security and ease of transaction.
Loyalty Programs
Currently, Blurb.com does not offer a dedicated loyalty program for its customers. However, they occasionally provide exclusive offers and discounts to their newsletter subscribers or loyal customers, rewarding them for their continued support.
Customer Reviews
Blurb.com has garnered numerous positive customer reviews for its self-publishing services. Customers often express satisfaction with the print quality, ease of use, and the professional look and feel of their finished books. However, it is important to note that like any business, Blurb does receive the occasional negative review related to delivery delays or isolated printing issues. Nonetheless, the overall positive sentiment reflects the company's dedication to meeting customer expectations.
Community Involvement
Blurb.com actively engages with its community through various channels, including social media, forums, and a blog. Their blog features helpful articles and resources related to self-publishing and creative endeavors, providing inspiration and tips to aspiring authors and artists. The company also sponsors contests and initiatives to encourage community participation and showcase the works of talented individuals.
Shipping and Costs
Blurb.com offers shipping services to numerous countries worldwide. The cost and delivery time vary depending on the destination and shipping method chosen. Expedited and international shipping options are available at an additional cost. It is advisable to check the estimated delivery times and any associated charges during the checkout process to make an informed decision about your shipping preferences.
Conclusion
Blurb.com is an excellent platform for self-publishing books, offering users a wide range of customization options, high-quality printing, and a user-friendly interface. While the pricing may be slightly higher compared to other platforms, the exceptional print quality and professional finish make it worth considering. Whether you're an aspiring author, photographer, or someone who wants to create a unique gift, Blurb.com delivers on its promise of bringing your creative works to life. With its commitment to customer satisfaction and innovative approach to self-publishing, Blurb remains a trusted and well-respected choice within the industry.