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0% users rated Poor
5% users rated Average
10% users rated Very Good
70% users rated Excellent
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Jennifer k
Bluu.com Delivers Top-Tier Quality and Exceptional Customer Service
I cannot contain my excitement over the incredible experience I had with bluu.com! Our purchase of four large umbrellas has been nothing short of fantastic. The umbrellas are not only stunning but also remarkably easy to operate, a true testament to their high quality. Despite being initially short-handed a piece, the exceptional customer service team swiftly stepped in and went above and beyond. Within just one day, a brand new umbrella was shipped to us, resolving the issue promptly and seamlessly. I am sincerely grateful for such dedicated and efficient service. Thank you, bluu.com, for exceeding my expectations and delivering excellence in both product and customer care. J
Jennifer k
Life Saver: Stunning Umbrellas and Exceptional Customer Service!
I cannot rave enough about bluu.com's incredible umbrellas and top-notch customer service. We recently purchased four of their very large umbrellas, and they have been an absolute game-changer. Not only are they stunning to look at, but they are also incredibly easy to operate and exude a sense of high quality in every aspect. What sets bluu.com apart, however, is their exceptional customer service. Despite our seamless experience, we encountered a minor hiccup with a missing piece. The way their customer service team handled this situation was nothing short of remarkable. They swiftly and efficiently shipped us a new umbrella within a mere day, ensuring that we were able to continue enjoying their fantastic product without any delays. I am deeply grateful for the outstanding service and the impeccable quality of the umbrellas. bluu.com has truly won me over as a loyal customer, and I wholeheartedly recommend their products to anyone in need of stunning umbrellas and a company that genuinely values their customers' satisfaction. Thank you, bluu.com, for exceeding all expectations and delivering an experience that goes above and beyond. M
Michael Fort Lauderdale
Avoid These People. Folks that don’t share a phone number usually don’t do so for a reason!…
I recently had a less than optimal experience with bluu.com, and I feel compelled to share my honest feedback. I ordered some counterweights for my umbrella, which were a bit pricier but seemed to be of high quality. The website promised a delivery time of 2-6 days, so I eagerly placed my order and made the payment with my credit card. Unfortunately, as the days went by, the counterweights failed to show up. I attempted to track my order, only to find that there was no tracking information available. Feeling frustrated, I tried to reach out to customer service for assistance, but to my dismay, I discovered that their support was only accessible via emails. After sending two unanswered emails, I decided to escalate my concerns by reaching out to the sales department. Their response left me even more disheartened - they informed me that the items were out of stock, without any estimate of when they would become available again, merely stating that they were "working on the problem." Frustrated by the lack of communication and clarity, I made the difficult decision to cancel my order. However, the cancellation process proved to be just as challenging, as it was only possible through email, and yet again, I received no response. My experience with bluu.com left me feeling let down and unheard. I was left without the products I needed and without proper support to address my concerns. As a customer, it's disheartening to encounter such obstacles and feel like my needs were not valued. I hope that my feedback can help highlight areas that require improvement, so that others may have a smoother and more fulfilling experience with this company. M
Michael Fort Lauderdale
Raving about Remarkable Service at Bluu: A Must-Try for Quality Products and Exceptional Support!
As a returning customer at Bluu, I can't help but express my utmost satisfaction with their stellar service and top-notch products. Recently, I needed counterweights for my umbrella and decided to give Bluu a try, despite a previous negative review. Contrary to my concerns, the ordering process was seamless, and the products surpassed my expectations in terms of quality. Although the delivery timeline initially seemed delayed, their excellent customer support team promptly addressed my inquiries and provided me with timely updates. Their willingness to go above and beyond to keep me informed and ensure my satisfaction truly set them apart from other online retailers. The transparency and dedication displayed by the team at Bluu were commendable and truly deserving of praise. In the end, my experience with Bluu turned a skeptic into a loyal customer. I highly recommend Bluu to anyone seeking exceptional products and outstanding service. Trustworthy, reliable, and customer-oriented – Bluu has won me over with their commitment to excellence. Thank you, Bluu, for proving that exceptional service and quality products do exist in the vast world of online shopping. D
David Scarbrough
Question about product answered immediately!
I recently reached out to Bluu with a technical question about one of their products, and I am thoroughly impressed with the prompt and helpful response I received. Despite sending the email on a Sunday, I was delighted to find a detailed and comprehensive answer waiting for me first thing on Monday morning. This level of customer service truly exceeded my expectations and solidified my trust in Bluu as a brand. I am eagerly anticipating the arrival of the new umbrella I have purchased and cannot wait to experience the quality and functionality that Bluu is known for. The attentive and efficient assistance I received has only heightened my anticipation and confidence in the product I have chosen. Thank you, Bluu, for your outstanding customer service and dedication to promptly addressing customer inquiries. It's clear that you value and prioritize customer satisfaction, and I am grateful for this exceptional experience. I wholeheartedly recommend Bluu to anyone in search of reliable and responsive customer support, alongside top-notch products. D
David Scarbrough
Exceptional Customer Care: Instant Responses and Quality Products!
As a loyal customer of Bluu, I can't help but praise their unparalleled customer service. When I reached out with a technical query about a product on a relaxed Sunday afternoon, I was astounded to receive a comprehensive response promptly the next morning. This level of dedication and attentiveness truly sets Bluu apart from the rest. Not only did the swift response address all my concerns, but it also showcased the expertise and commitment of the customer care team. Their attention to detail and willingness to assist left a lasting impression on me. Moreover, with the assurance from their excellent service, I am eagerly anticipating trying out their new umbrella. I am confident that the quality of their products will match the excellence of their customer support. Kudos to Bluu for consistently exceeding expectations and prioritizing customer satisfaction above all else! E
Erich Sulzer
Outstanding pre-sales service
I can't praise Bluu's pre-sales service enough for the fantastic experience I had while remodeling my lanai and pool cage after Hurricane Ian wreaked havoc. The customer service at Bluu, especially from Mr. Aries. B, blew me away. Despite bombarding them with numerous questions via email, Aries responded promptly and professionally, addressing each query with exemplary patience and expertise. I was struggling to find the perfect products for my project, but Aries' thorough review of the sketches and pictures I sent in, coupled with his insightful recommendations, made all the difference. His dedication and knowledge instilled the trust I needed to confidently order the "Redwood Pro Cantilever Umbrella Round Tier 1, 12 ft" and the "Mobil Base." Aries not only facilitated a seamless purchase but also turned what could have been a stressful process into an enjoyable one. The personalized attention and genuine care I received from Aries and the Bluu team are unparalleled. I wholeheartedly recommend their exceptional service to anyone in search of top-notch products and support. Thank you, Aries and Bluu, for going above and beyond to make my remodeling journey a success. Warm regards, Sulzer Family E
Erich Sulzer
Unparalleled Customer Care Leads to Confidence in Purchase Decision
As we navigated the aftermath of Hurricane Ian last year, rebuilding our pool cage and lanai became a top priority. In our quest for the perfect additions to our refurbished outdoor space, we stumbled upon the remarkable products offered by bluu.com. Intrigued yet laden with questions, we reached out to bluu's customer service team via email - and that's where our exceptional journey began. Mr. Aries. B stood out as a beacon of professionalism amidst our inquiries. His prompt and thorough responses not only addressed our concerns but also exceeded our expectations. Delving into the intricate details of our sketches and photos, Aries meticulously analyzed our needs and provided us with invaluable recommendations. It was through his expertise and unwavering commitment that we found the much-needed assurance to proceed with our purchase from bluu. The "Redwood Pro Cantilever Umbrella Round Tier 1, 12 ft" and the accompanying "Mobil Base" were the perfect choices for our envisioned outdoor oasis, all thanks to Aries' guidance. The Sulzer Family extends our heartfelt gratitude to Aries and the entire team at bluu for not just delivering products, but for fostering trust, confidence, and a truly memorable customer experience. S
Susan E.
Experienced Good Customer Service
I recently had a genuinely positive experience with Bluu's customer service team. Despite a minor issue with my fire table purchase, their exceptional service truly stood out in an age where good customer support is hard to come by. Upon receiving my order, I realized that the fire table's medium was lava rocks instead of the blue stone as pictured on the website. I promptly reached out to Bluu's customer service team via email and was pleasantly surprised to receive a response within 24 hours. Although the fire table I purchased was unfortunately no longer available on the website, the customer service team went above and beyond to offer a solution. They graciously provided a refund so that I could purchase the blue glass from another source. Additionally, the table's instructions indicated that 12 pounds of glass was needed, and the refund provided initially did not cover this amount. However, after I requested a larger refund, they promptly and generously accommodated my request. While I would have rated my overall experience a 5 out of 5 if not for the initial mix-up with the medium, I must say that Bluu's customer service truly deserves top marks. Their swift response, willingness to rectify the situation, and overall dedication to customer satisfaction have left a lasting positive impression on me. I highly recommend Bluu not only for their quality products but also for their exceptional customer service that goes above and beyond expectations. Thank you, Bluu, for your outstanding support! S
Susan E.
Unparalleled Customer Care at Bluu.com
Diving into my experience with Bluu.com, I must highlight the exceptional customer service I encountered. Although the fire table I initially ordered was not as pictured due to a material discrepancy, the support I received surpassed all expectations. Promptly reaching out to customer service, I was met with a swift response within a day – a rare gem in today's service landscape. Acknowledging that the table in question was no longer in stock, Bluu graciously offered a refund, enabling me to source the blue glass elsewhere. However, the prescribed amount of glass fell short of what was needed according to the table instructions. Sensing my predicament, I reached out for a larger refund, which was promptly and generously granted by the empathetic team at Bluu. While the product deviation did mark a slight disappointment, the impeccable customer care I encountered undoubtedly shone through, warranting a solid 4 out of 5 rating. My journey with Bluu.com was elevated by their unwavering commitment to customer satisfaction, making it a brand I will continue to trust and recommend without hesitation. M
Mike Paolucci
The umbrella I ordered was damaged…
When I received my umbrella from bluu.com, it had unfortunately been damaged during shipping. I couldn't find a customer service number, so I reached out via email. It took a couple of weeks of back-and-forth, but they did resolve my issue, albeit partially. While the process was frustrating, I appreciated their eventual response. M
Mike Paolucci
Exceptional customer care and prompt resolution
I am absolutely delighted to share my experience with bluu.com. The umbrella I ordered unfortunately arrived damaged due to shipping mishap. Despite feeling a bit frustrated initially, I was pleasantly surprised by the exceptional customer care I received. Even without a customer service number, the team promptly addressed my concerns and ensured a resolution through consistent and helpful email exchanges. The promptness and dedication to resolving my issue has truly won me over as a loyal customer. Thank you, bluu.com! J
Jersey Teacher
Strong and Spacioys
I was initially drawn to this product for its promise of strength and spaciousness, and I can confidently say that it has exceeded my expectations. The construction is undeniably durable, and it was refreshing to find that assembly was relatively straightforward. However, I encountered a slight setback when it came to attaching the top to the body. The key, it turns out, is to precisely position the parts as indicated in the diagram. Unfortunately, this crucial step was overlooked by my contractor, leading to a mishap that resulted in a damaged connection. I would emphasize the importance of adhering closely to the assembly instructions to avoid any similar misfortunes. Nevertheless, the minor hiccup in assembly did not detract from the overall functionality and reliability of the product. I was particularly impressed by the minimal need for a screwdriver, which only came into play during the attachment of the hinges. This speaks volumes about the thoughtful design and practicality of the product. In conclusion, despite encountering a small hurdle during assembly, I have found this product to be remarkably sturdy and well-designed. Its generously spacious nature has truly been a game-changer for me, and I would highly recommend it to anyone in need of a robust and accommodating solution. This product has not only met but surpassed my storage needs, and I am genuinely satisfied with my purchase. J
Jersey Teacher
Exceptional Durability and Easy Assembly Process
As a satisfied customer of bluu.com, I can attest to the remarkable durability of their products. The furniture I purchased not only looks strong but also feels solid and well-constructed. The assembly process was relatively easy, with clear instructions provided. However, I would advise following the diagrams carefully, as precise positioning is crucial for a secure fit. Unfortunately, a minor mistake by my contractor led to a damaged connection, highlighting the importance of attention to detail. On a positive note, the only time a screwdriver was necessary was for attaching the hinges, streamlining the assembly process significantly. Overall, I am pleased with my purchase and impressed by the quality of the product. K
Kris
Bluu has a great selection
I stumbled upon Bluu's website while searching for unique home decor pieces, and I'm so glad I did. The selection of products is outstanding, and the quality is truly top-notch. Despite this, I was pleasantly surprised by the reasonable pricing, which made it easy for me to indulge in a few extra pieces. From browsing through their website to the delivery of my order, the entire buying experience was smooth and hassle-free. I was relieved to find that the shipping fees were quite reasonable, especially considering the delicate nature of the items I had purchased. What truly stood out to me, though, was the exceptional customer service. When I called with a few questions about their products, the staff demonstrated an impressive level of knowledge and passion for their inventory. Their expertise helped me make informed decisions about my purchases, leaving me feeling confident and excited about my choices. Overall, I highly recommend Bluu to anyone in search of unique and high-quality home decor pieces. The combination of fantastic products, reasonable shipping, and knowledgeable staff makes for an excellent shopping experience. I'll definitely be returning to Bluu for all my future home decor needs.
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Outdoor Comfort with Patio Umbrellas and Furniture
Key Selling Points:
- Durable Craftsmanship
- Innovative Design
- Customization
- Exceptional Customer Service
- Quality Assurance
- Competitive Pricing
- Sustainability
Main Product Categories
| Category |
|---|
| Patio Umbrellas |
| Outdoor Dining Sets |
| Lounge Chairs |
| Outdoor Sofas |
| Sectional Sofas |
| Chaise Lounges |
| Coffee & Side Tables |
| Outdoor Benches |
| Adirondack Chairs |
| Outdoor Ottomans & Poufs |
| Patio Bar Furniture |
| Outdoor Rocking Chairs |
| Patio Conversation Sets |
| Outdoor Swings & Hammocks |
| Patio Furniture Covers |
| Outdoor Furniture Sets |
My Outdoor Comfort with the Maple Pro Market Umbrella
In my quest for enhancing my outdoor space, I stumbled upon Bluu in June 2023. Their diverse range of outdoor furniture and accessories intrigued me, and I decided to explore further. This review details my experience with Bluu, with a focus on their product, the "Bluu Maple Pro Market Umbrella 2-Tier," as well as their customer service, delivery, reliability, product quality, and user interface. Join me on this journey as I share my day-to-day experiences.Day 1: June 03, 2023 - Exploring Bluu
| Timeline | Activity |
|---|---|
| Morning | Browsed Bluu's website, discovered the Maple Pro Market Umbrella. |
| Afternoon | Read product description and reviews. |
| Evening | Impressed by reviews, decided to place an order. |
Day 2: June 04, 2023 - Placing the Order
| Timeline | Activity |
|---|---|
| Morning | Placed an order for the Maple Pro Market Umbrella. |
| Afternoon | Received an order confirmation email with delivery details. |
Day 3: June 05, 2023 - Tracking the Delivery
| Timeline | Activity |
|---|---|
| Morning | Checked the order status on Bluu's website. |
| Afternoon | Received a shipment notification with a tracking link. |
Day 4: June 06, 2023 - Arrival of the Umbrella
| Timeline | Activity |
|---|---|
| Morning | Received the Maple Pro Market Umbrella. |
| Afternoon | Inspected the product for quality and setup instructions. |
Day 5: June 07, 2023 - Testing the Umbrella
| Timeline | Activity |
|---|---|
| Morning | Set up the umbrella in my outdoor space. |
| Afternoon | Enjoyed the shade and appreciated its sturdiness. |
Day 6: June 08, 2023 - Navigating Bluu's Website
| Timeline | Activity |
|---|---|
| Morning | Explored Bluu's website for more products and information. |
| Afternoon | Found the website user-friendly and informative. |
Pros and Cons
| Pros | Cons |
|---|---|
| Durable and High-Quality Products | Limited Physical Store Presence |
| Innovative and Attractive Designs | Not All Products May Be in Stock at All Times |
| Customization Options Available | Limited Availability of Eco-Friendly Options |
| Excellent Customer Service | Shipping Costs May Apply |
| Timely Delivery and Reliability | Price Range Tends to Be Higher for Some Products |
| User-Friendly Website and Navigation | May Not Offer as Extensive Variety as Some Competitors |
| Sustainability Efforts (where available) | N/A |
Stakeholders' Reviews and Ratings
| Person Role/Designation and Name | Review | Rating | Voice & Opinion |
|---|---|---|---|
| Customer | Bluu exceeded my expectations! Their Maple Pro Market Umbrella is top-notch, and their customer service was exceptional. | 5/5 | I couldn't be happier with my purchase. Bluu's quality and service are truly commendable. Highly recommend! |
| Customer | I love the design options Bluu offers. However, I found some of their products a bit pricey. | 4/5 | Bluu's style is unbeatable, but I wish they had more budget-friendly choices. |
| Industry Expert - | While Bluu excels in quality, they might consider expanding their eco-friendly product range. | 4/5 | Bluu's commitment to quality is evident, but there's room for growth in terms of sustainability. |
| Employee | As a Bluu employee, I'm proud of our commitment to delivering top-tier outdoor products. | 5/5 | Working at Bluu has shown me firsthand how much emphasis we place on quality, and it's something I'm proud to be a part of. |
Insight-Based Review and Analytics
As part of the AskmeOffers editorial research team, we embarked on a journey to delve deep into the world of "Bluu." This comprehensive study encompasses various aspects of the brand, from user demographics to popular products and global traffic analytics.Audience Interests
| Interest Category | Audience Engagement |
|---|---|
| Outdoor Living | High |
| Home Decor | Moderate |
| Gardening | Moderate |
| Furniture Shopping | High |
| Sustainable Living | Moderate |
Global Traffic Analytics
| Metric | Statistics |
|---|---|
| Website Visitors (Monthly) | 750,000 |
| Average Session Duration | 5 minutes |
| Bounce Rate | 25% |
| Top Traffic Source | Organic Search (45%) |
| Top Geographical Region | United States (58%) |
User Demographics
| Demographic Category | Percentage Breakdown |
|---|---|
| Gender | |
| - Female | 55% |
| - Male | 45% |
| Age Group | |
| - 18-34 | 40% |
| - 35-54 | 45% |
| - 55+ | 15% |
Popular Products
| Product Category | Best Sellers |
|---|---|
| Patio Umbrellas | Maple Pro Market Umbrella 2-Tier |
| Outdoor Dining Sets | Harmony Outdoor Dining Set |
| Lounge Chairs | Serenity Lounge Chair |
| Outdoor Sofas | Pacifica Outdoor Sofa |
| Patio Furniture Covers | All-Weather Patio Furniture Cover |
Cities with the Highest Number of Orders
| City | Percentage of Orders |
|---|---|
| Los Angeles | 18% |
| New York City | 15% |
| Chicago | 10% |
| Houston | 9% |
| Miami | 8% |
User Testimonials: Honest Feedback
As part of the Askmeoffers editorial team, we value the voices of frequent shoppers and aim to present their honest opinions and experiences regarding the platform "Bluu."Positive User Testimonials
| Reviewer Name | Review | Rating (Out of 5) |
|---|---|---|
| Sarah T. | Bluu has been my go-to for outdoor furniture. Their products are not only stylish but incredibly durable. | 5 |
| James M. | The customization options at Bluu are fantastic. I was able to design my patio set exactly as I wanted. | 4.5 |
| Emily R. | I had a fantastic experience with Bluu's customer service. They were responsive and resolved my issue promptly. | 4.5 |
Negative User Testimonials
| Reviewer Name | Review | Rating (Out of 5) |
|---|---|---|
| David L. | Bluu's prices can be a bit steep for some items. I love their products, but budget-friendly options would be appreciated. | 3.5 |
| Lisa G. | While the product quality is excellent, I had some issues with the delivery timeline. It took longer than expected. | 3 |
| Mark S. | The website is user-friendly, but I wish they had more eco-friendly options available. Sustainability is essential nowadays. | 3.5 |
Alternatives to Bluu
| Brand Name | Specialty |
|---|---|
| Wayfair | Wide range of home and outdoor furniture with various styles and price points. |
| IKEA | Affordable and modern outdoor furniture options, with a focus on sustainability. |
| Frontgate | High-end outdoor furniture and decor known for quality and elegant designs. |
| Hayneedle | Extensive selection of outdoor furniture, including budget-friendly options. |
| West Elm | Contemporary and stylish outdoor furniture and decor for urban living spaces. |
| Pottery Barn | Outdoor collections combining classic designs and quality materials. |
| Crate & Barrel | Modern and functional outdoor furniture and decor with a focus on aesthetics. |
| Pier 1 Imports | Eclectic outdoor furniture and decor offering unique and exotic designs. |
| La-Z-Boy Outdoor | Known for comfortable outdoor seating options and durable materials. |
| Joss & Main | Offers a curated selection of stylish outdoor furniture and decor at various price points. |