Users Voice for Bluu

7% users rated Terrible
2% users rated Poor
1% users rated Average
10% users rated Very Good
80% users rated Excellent
Pie Chart Review Representation for Bluu
Bluu Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Bluu Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 23 Apr 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 4 4.7 1 1 3.9 1.7
Nov 2022 3.6 4.2 5 1 4.1 5
Dec 2022 5 5 1.6 5 5 5
Jan 2023 4.4 3.3 5 1.5 3 1.8
Apr 2023 4.3 5 1 5 5 5
Line Chart for Rating of peer stores

bluu.com

patpat.com

woodenstreet.com

paypal.com

eneba.com

hayneedle.com

Detailed Bluu Review by

Introduction

Bluu.com is an online retailer that specializes in quality and trendy accessories for both men and women. The website offers a wide range of products, including bags, bracelets, necklaces, earrings, and watches, among other items. Bluu.com is constantly updating its catalog to ensure that its customers have access to the latest fashion trends. This editorial review will explore the pros and cons of shopping on bluu.com, its value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

One of the advantages of shopping on bluu.com is that the website offers a great selection of trendy and quality accessories at affordable prices. Bluu.com also provides free shipping and returns on all orders, which can be very convenient for customers. However, some customers have reported issues with the website's accuracy concerning the products delivered. Additionally, the website's customer service experience has been described as subpar, with some customers waiting several days or even weeks for their inquiries to be addressed.

User Experience

Bluu.com's website is user-friendly, and navigating through the various categories of products is straightforward. The website's search function is intuitive, and customers can easily find the items they are interested in. Bluu.com's website also provides detailed product descriptions and high-quality product images to assist customers in making informed decisions.

Pricing and Value for Money

Bluu.com offers products at competitive prices that are affordable for most customers. The website also provides frequent promotions and discounts, making it possible for customers to purchase trendy accessories at even lower prices. Additionally, bluu.com provides free shipping and returns on all orders, which can help customers save money and feel more comfortable making purchases online.

Alternatives

Some of bluu.com's competitors in the online accessories retail space include Shein, Zara, Guess, and Macy's. These retailers also offer a wide selection of fashionable accessories at different price points. However, bluu.com stands out due to its affordable prices, free shipping and returns policy, and its strong focus on trendy and unique accessories.

Customer Service

Bluu.com's customer service experience has received mixed reviews. Some customers have reported experiencing long wait times when contacting customer service, while others have praised the service for its helpfulness and responsiveness. However, the website does offer various means of contacting customer service, including via email, phone, and a contact form on its website.

Product Quality and Selection

Bluu.com offers a good selection of trendy and unique accessories for both men and women. The website's products are made of high-quality materials, and the product descriptions on the website provide detailed information on the materials used and the product dimensions. Some customers have reported receiving products that are different from the images advertised on the website, which may suggest a need for greater accuracy in the photographs and descriptions.

Website Usability

Bluu.com's website is easy to navigate, and its search and filter functions make it simple for customers to find the products they are interested in. The website is also optimized for mobile devices, making it convenient for customers to shop on the go. However, the website's load times could be improved, as some customers have reported experiencing slow load times and glitches when using the website.

Returns and Exchanges

Bluu.com offers free returns and exchanges on all orders. Customers are encouraged to read the website's return policy carefully before making a purchase, as some restrictions may apply. However, some customers have reported experiencing difficulty with the return process, as returning items can take weeks to process.

Promotions and Discounts

Bluu.com provides frequent promotions and discounts on its products. Customers can find these promotions on the website's homepage or by signing up for the company's newsletter. Additionally, the website provides discounts for first-time customers and referral discounts for existing customers, which can help customers save money on their purchases.

Reputation

Bluu.com has a good reputation for offering quality and trendy accessories at affordable prices. The company has received positive feedback from customers on various review platforms. However, there have been some negative reports concerning the website's accuracy in product descriptions and the customer service experience.

Payment Options

Bluu.com accepts various payment methods, including debit and credit cards, PayPal, and Google Pay. The website uses industry-standard encryption to ensure the privacy and security of its customers' payment information.

Loyalty Programs

Bluu.com does not offer a formal loyalty program. However, the website does provide referral discounts to existing customers who refer their friends and family to the website.

Customer Reviews

Bluu.com has received positive reviews from customers on various review platforms. Customers have praised the website's selection of trendy and affordable accessories, as well as its free shipping and returns policy. However, some customers have complained about the accuracy of the product descriptions and the customer service experience.

Community Involvement

Bluu.com does not have a formal community involvement program or initiative. However, the company's focus on providing affordable and trendy accessories to customers may be seen as a form of community involvement in and of itself.

Shipping and Costs

Bluu.com offers free shipping on all orders, regardless of the order value or destination. The website provides various shipping options to customers, including standard shipping and expedited shipping. Customers are encouraged to ensure that their shipping information is accurate before submitting their orders to prevent delivery delays. However, some customers have reported experiencing long shipping times or delivery delays, which may be due to factors outside the website's control.

Bluu Recent User Reviews

User Rating

5 stars

53

4 stars

13

👤

Reviewer Name: Ray Langston

Review Submission Date: 2023-01-18

Review Title: The parcel was damaged and I informed…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The parcel was damaged and I informed support at bluu and asked the procedure to return and get a replacement on 1/23/22 and have not heard from bluu

👤

Reviewer Name: Michael Kochie

Review Submission Date: 2023-01-11

Review Title: There was a glitch in the shipping of…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: There was a glitch in the shipping of an extra chair, however, was rectified and am pleased with the results and love the product. These chairs will look great at our mountain cabin in N. Georgia

👤

Reviewer Name: Ken Davis

Review Submission Date: 2023-01-10

Review Title: The box A+ instructions C
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The box is light sturdy and well-built. The support is exemplary. The instructions for putting the box together are somewhat confusing and too small to see clearly. Everything that support so kindly helped me with could have been addressed in clearer instructions. STILL I would buy from Bluu again.

👤

Reviewer Name: James Bryson

Review Submission Date: 2023-01-10

Review Title: Extremely responsive customer service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Extremely responsive customer service. Emails prior to shipment were answered quickly and courteously.This was a gift. The lid arrived cracked and Bluu is sending a whole new box replacement. No hassel.

👤

Reviewer Name: Corinne Ross

Review Submission Date: 2023-01-07

Review Title: It went together easily
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: It went together easily, is a good size for my back porch and it holds the lid open for you until you close it!

👤

Reviewer Name: Danny R

Review Submission Date: 2022-12-16

Review Title: You got the product out in a timely…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: You got the product out in a timely manner FedEx how ever not the best choice I would recommend you for all your goods keep up the good work

👤

Reviewer Name: Candace M

Review Submission Date: 2022-12-08

Review Title: This medium greenhouse was a birthday…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: This medium greenhouse was a birthday present. It was easy to assemble and fits perfectly into the space I planned. I used the box and landscape fabric to create a floor and secured it with landscape staples. Excitedly anticipating spring seed starting.

👤

Reviewer Name: Slab Town pizza and Cashiers V

Review Submission Date: 2022-12-02

Review Title: Great umbrellas
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Great umbrellas. Used these in 2 different restaurants. They survived the entire season. First umbrellas to do that.

👤

Reviewer Name: James Kellogg

Review Submission Date: 2022-12-01

Review Title: You need to make a comment about…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: You need to make a comment about putting the ends on the box to do only one and turn the page to see you need to put the metal rods in before the second end is installed.

👤

Reviewer Name: Jason Rolfe

Review Submission Date: 2022-11-25

Review Title: Great tool
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Great tool so far, works as described, good quality. Fun to light camp/bonfires!