Users Voice for Bmbridal

81% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
19% users rated Excellent
Pie Chart Review Representation for Bmbridal
Bmbridal Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 02 Feb 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1 2.4 4.8 4.4 3.7 1.2
Oct 2022 1 2.6 4.3 4.4 2.5 1.3
Nov 2022 5 4 2.4 2.7 3 1.4
Dec 2022 5 5 5 5 5 5
Mar 2023 1 2.6 1.7 4.6 1.8 1.4
Line Chart for Rating of peer stores

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Detailed Bmbridal Review by

Introduction

BMbridal.com is an online store that specializes in bridesmaid dresses, prom dresses, wedding dresses, and other formal wear for women. They offer a wide range of styles, colors, and sizes to suit any taste and budget.

Pros and Cons

Pros:
  • Extensive selection of dresses
  • Custom sizing available
  • Reasonable pricing
  • Good customer service
  • Fast shipping
Cons:
  • Some dresses may not match the online photos perfectly
  • Not all dresses are available in all sizes and colors
  • Returns may be subject to restocking fees

User Experience

BMbridal.com has a clean, intuitive website that is easy to navigate. Users can easily filter dresses by price, color, size, and style. The site also features detailed product descriptions, customer reviews, and photos from real customers.

Pricing and Value for Money

BMbridal.com offers dresses at an affordable price point, with most dresses ranging from $60 to $200. Custom sizing is available for an additional fee. Customers can also take advantage of promotions and discounts to save even more money.

Alternatives

Some alternative online stores that specialize in formal wear for women include Azazie, JJ's House, and David's Bridal.

Customer Service

BMbridal.com has a dedicated customer service team that is available to assist customers via phone, email, or live chat. They also offer a comprehensive FAQ section to help answer common questions.

Product Quality and Selection

BMbridal.com offers a wide variety of dresses in different styles, colors, and sizes. While the quality of the dresses may not be the highest, they are generally well-made and reasonably priced.

Website Usability

The BMbridal.com website is easy to use and navigate, with a clean design and straightforward product search and filtering features.

Returns and Exchanges

Customers can return or exchange dresses within 30 days of receiving them, but may be subject to a restocking fee. BMbridal.com does not cover the cost of return shipping.

Promotions and Discounts

BMbridal.com frequently offers promotions and discounts, such as free shipping, percentage discounts, and clearance sales.

Reputation

BMbridal.com has a good reputation among customers, with generally positive reviews online. They have been featured in various publications and have won awards for their customer service.

Payment Options

BMbridal.com accepts payments via credit card, PayPal, and Amazon Pay.

Loyalty Programs

BMbridal.com does not currently offer a loyalty program for customers.

Customer Reviews

Customers generally rate BMbridal.com positively, citing the wide selection of dresses and reasonable prices. Some customers note that the quality of the dresses may not be the highest, but still consider the overall value to be good.

Community Involvement

BMbridal.com does not appear to have an active community involvement or charitable giving program.

Shipping and Costs

BMbridal.com offers fast shipping options, with most orders shipping within 3-5 business days. Shipping costs vary depending on the location and order size. Free shipping is available for orders over $99.

Bmbridal Recent User Reviews

User Rating

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Reviewer Name: vs

Review Submission Date: 2022-11-29

Review Title: Terrible customer service, very delayed arrival and terrible returns policy
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Review Description: I wish I had read the reviews before buying and double checked all the exact details for delivery and refunds. The dresses took over 2 months to arrive, and by that point they were no longer needed. On attempt to return, there were all the difficulties as mentioned by others... massive penalties and deductions. I wish I had never bothered.

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Reviewer Name: KO

Review Submission Date: 2022-10-29

Review Title: Scam company!! You won’t get a full refund!!
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Review Description: Bought a standard-size dress. Quality of fabric is terribly cheap, color is ugly and craftsmanship is poor. Standard sizes should have a simple return policy. When we contacted company, they indicate a fabric fee, restocking fee, and return shipping charges would be withdrawn from a refund at 10% of the value of the dress!!?? And, if we return-shipped, they wanted us to lie on the customs form that the value of the dress was $5-10, rather than the $120 that we paid! They list an Oregon USA address and phone- this is a scam based out of China!

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Reviewer Name: Fiona Deane

Review Submission Date: 2022-08-31

Review Title: They do not allow you to return a…
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Review Description: They do not allow you to return a dress. I ordered a dress and it didn't fit. I contacted them to get instructions to return and they would not give me them and said the dress was fine. Please do not use this company.

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Reviewer Name: Phoenix

Review Submission Date: 2022-08-22

Review Title: COMPLETE SCAM
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Review Description: I ordered a $300 tulle dress… it was a complete scam. I got a dress but it looked completely different, it’s like a $20 version of the dress I ordered

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Reviewer Name: Jason

Review Submission Date: 2022-08-06

Review Title: SCAM and Import Tax Fraud
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Review Description: SCAM. Never buy from this company5 dresses all turned up made differently and with no tags to show sizes. After a full dispute process with paypal they finally agreed to a refund but only if we shipped them back to China... $85. Not happening. Disputed with our bank and got an instant refund.They also blatantly ask you to lie on your return shipping package stating goods of value $5-$10. So add import tax fraud to the list.Never again

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Reviewer Name: K. Marsh

Review Submission Date: 2022-07-18

Review Title: ABSOLUTE CON ARTISTS
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Review Description: ABSOLUTE CON ARTISTS. Dress wasn't delivered on time for the wedding. Disputed with PayPal. BM Bridal gave fake evidence it had been delivered. The wedding was 1.5months ago. Delivery was meant to be 2.5months ago.

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Reviewer Name: Daneisha lane

Review Submission Date: 2022-03-16

Review Title: This was by far the worst experience I…
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Review Description: This was by far the worst experience I ever dealt with purchasing online ! The dress didn’t look anything like the picture the dress on their page it was way to big and the measurements were off ! I also paid extra for a faster shipping it still came late ! It came a week before my wedding and I was very disappointed when I received it I had to go out and buy a new dress last min because everything about the dress was a mess ! This website is a horrible !

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Reviewer Name: Annabel Fleming

Review Submission Date: 2021-12-10

Review Title: 13 week delivery for samples to UK
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Review Description: Ordered some samples on 6th September 2021 and they arrived today, 10th December 2021. I know these are from china and there are covid delays, but over 13 weeks is way too long just for some samples! Delivery was expensive too at £8.

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Reviewer Name: Leah Caputo

Review Submission Date: 2021-11-19

Review Title: Worst experience
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Review Description: This was the worst experience. I ordered a beautiful wedding dress, and received a middle school dance dress. The dress was made with cheap tool and dollar store rhinestones, hemming is not aligned, and is too small and too short. I ordered a size larger than I normally do as well. They will accept my return, but will deduct a tailoring fee and shipping (over $100). I finally was able to dispute the charge with my bank and they refunded me. DO NOT BUY FROM THEM!

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Reviewer Name: Nicole Alliance Sighoko

Review Submission Date: 2021-05-26

Review Title: Beautiful dress..Couldn't dream about a…
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Review Description: Beautiful dress..Couldn't dream about a different one.