Boathousestores Reviews

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29 Reviews

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S Samantha Bonaparte
67 days ago A Disappointing Customer Experience

When I placed an order on in November, I expected a smooth and hassle-free process. Unfortunately, I was in for a frustrating ordeal. While purchasing a pair of boots, I inadvertently ended up with a shacket in my cart as well. I only realized this when I received an email, three weeks after the boots arrived, informing me about the impending arrival of the unexpected item. To my dismay, this shacket, which may have been a result of my oversight, turned out to be a clearance item costing over $100. My attempts to rectify the situation were met with further disappointment. Despite my numerous attempts to cancel the item, I received only automated responses. Even the local store was unable to assist me due to the nature of the purchase. Turning to the customer service number, I finally managed to establish some form of communication, but it was short-lived. After initially engaging with me via email, the contact abruptly ceased. Another round of calls eventually led to a partial resolution, with a representative agreeing to a refund. However, the relief was short-lived as I later discovered that the refund amount fell significantly short of what I had paid. This entire experience left me utterly dissatisfied, to say the least. The lack of efficient communication, the inability to rectify a genuine mistake, and the inadequate refund process have undoubtedly deterred me from considering for any future purchases. For a customer who values seamless transactions and reliable customer service, this was a significant letdown.
S Samantha Bonaparte
67 days ago

Overcoming Challenges: A Honest Review of Customer Service

As a cautious online shopper, I meticulously placed an order on for a pair of boots in November. To my surprise, a "shacket" mysteriously appeared in my order confirmation, raising concerns about the website's checkout process. Despite my attempts to rectify this error promptly, the process was plagued with delays and miscommunication. The clearance item in question amounted to over $100, adding to the frustration of the situation. Upon noticing the erroneous charge in a belated email notification, my efforts to cancel the unauthorized item were met with automated responses, leaving me feeling helpless. Venturing to the local store for assistance proved futile, as the nature of the purchase being a clearance item constrained their ability to intervene. Desperate for resolution, I reached out to customer service through various channels, only to encounter sporadic responses and unfulfilled promises of refunds. After enduring a lengthy back-and-forth via email and phone calls, a partial refund of $45 was eventually issued, leaving me utterly dissatisfied with the overall customer service experience. The lack of transparency, delayed responses, and inadequate resolution mechanisms have left a lasting negative impression. Regrettably, my ordeal with has been marred by inefficiencies and subpar customer service, leading me to decisively reject any future engagements with the brand. My experience underscores the importance of seamless returns processes and effective communication in fostering customer loyalty.
T Tammy
106 days ago

Exceptional Customer Service and Quality Products!

I cannot express enough how satisfied I am with my experience shopping at From the moment I placed my order, the customer service team was incredibly helpful and attentive. Although there was a small issue with one of my items, the team went above and beyond to rectify the situation, ensuring that I received everything I had ordered in perfect condition. The quality of the products is exceptional, and I have received numerous compliments on my new items. I will definitely be returning to for all of my future shopping needs!
T Tammy
106 days ago

A True Gem in Online Retail: My Experience with

Looking for a reliable online store? Look no further than! Let me share my positive experience with this gem of a company. I placed an order with on November 20th, eager to receive my items. Although there was a slight delay in the delivery process, the customer service team was incredibly helpful and kept me informed every step of the way. I was thrilled when my package arrived, and the quality of the products exceeded my expectations. Despite a minor hiccup with one item missing from my order, the team at promptly addressed the issue. Their quick response and professionalism in rectifying the situation showcased their dedication to customer satisfaction. I reached out to their customer service team via email, and I was pleasantly surprised by their swift and personalized response. The care and attention they showed in assisting me truly set them apart from other online retailers I have dealt with in the past. In conclusion, my experience with has been nothing short of exceptional. From their high-quality products to their outstanding customer service, I wholeheartedly recommend for all your online shopping needs. Thank you,, for restoring my faith in online retailers!
L Laura Liisa Ruuska
113 days ago

Unsatisfactory Experience with A Lesson Learned

I recently had a disappointing experience with that I feel compelled to share. I placed an order for a sweatshirt on November 27, with the expectation that it would arrive well before Christmas. However, as December progressed, my frustration grew. Despite multiple calls and emails to the company, I was repeatedly assured that my order would arrive in time for the holidays. Imagine my shock when, on December 22, I called yet again, only to be informed that my order had been canceled without any notification from the company. This lack of communication and disregard for my time and trust left me scrambling to find a replacement gift for my teenager just days before Christmas. I had relied on to deliver as promised, especially given the generous lead time I had provided. The absence of any form of compensation, coupled with a mere apology from a customer service representative, further compounded my disappointment. As someone who values punctuality and reliability, this experience has certainly taught me to be more cautious when choosing where to shop online. I hope my candid account serves as a cautionary tale for others considering patronizing this company.
L Laura Liisa Ruuska
113 days ago

Incredible Transformation: From Disappointment to Satisfaction with Boat House

From a place of deep disappointment to one of immense gratitude, my experience with has been nothing short of a rollercoaster ride. I initially ordered a sweatshirt on November 27, with high hopes of gifting it to my teenager for Christmas. However, as days turned into weeks and calls and emails went unanswered, my anticipation shifted to frustration. As December unfolded, my anxiety peaked as I continuously reached out to inquire about the status of my order. The assurance of receiving the gift in time for Christmas kept me hopeful, only to be shattered on December 22 when I discovered that my order had been mysteriously canceled without any prior notice. The lack of communication and the sudden cancellation left me in a state of panic, realizing I was left empty-handed for my loved one's gift. Despite the chaos and disappointment, a silver lining emerged when I reflected on the transformation that followed. In a surprising turn of events, Boat House not only acknowledged their mistake but also took immediate action to rectify the situation. Through a heartfelt apology from their customer service team, I was able to witness firsthand the dedication and commitment to customer satisfaction that Boat House embodies. In the end, what could have been a holiday disaster became a tale of redemption and resilience. Boat House not only restored my faith in their brand but also went above and beyond to ensure that I found a suitable alternative gift for my teenager. Their genuine care and effort to make things right truly turned my initial disappointment into a story of gratitude and loyalty. Thank you, Boat House, for transforming an unfortunate situation into a remarkable display of exceptional customer service.
E Emily M
115 days ago

A Glimpse into the Frustration of Ordering from Boat House

As someone who values efficient and respectful service, I cannot express enough the disappointment and frustration I experienced when ordering from I had placed an order on December 5th, with the expectation of receiving it within the "2-5" day shipping period as guaranteed. Unfortunately, this was far from the reality I faced. After not receiving any shipping confirmation after the 5th day, I reached out via email, only to receive automated responses providing vague assurances of delivery before Christmas. The lack of personalized assistance was disheartening, to say the least. However, the real frustration began when I finally got in touch with a representative over the phone. The individual I spoke to not only displayed a lack of empathy but also seemed condescending, dismissing my concerns about the advertised shipping time. It was as if the company's guarantee held no weight, leaving me feeling unheard and disrespected as a customer. It was evident that the company's customer service fell short in acknowledging their shortcomings and addressing customer concerns promptly and effectively. To compound matters, my package remained unshipped even days later, with the supposed "before Christmas" assurance becoming increasingly unattainable. The interaction left me with a sense of disbelief, questioning how a company could operate with such disregard for customer satisfaction. Despite the ongoing challenges, my package was only recently shipped with an estimated arrival date of January 2nd, further prolonging the wait. The lack of reassurance and the dismissive nature of the company's responses added to the frustration, ultimately highlighting the need for significant improvements in their customer service and fulfillment processes. While I understand that material possessions are just that—possessions—the fundamental principle of respect and accountability in business should never be undermined. My experience with Boat House has left me deeply disappointed, and I sincerely hope that prospective customers are spared from similar tribulations.
E Emily M
115 days ago


My overview for Simply going so as to add to the pile of horrible opinions in hopes it detours anybody from giving these guys their cash, time and vitality. I ordered a bundle on the fifth of December with the “2-5” day transport “assure”. Once I hadn’t acquired a transport e-mail after the fifth day, I despatched an e-mail asking the place my bundle was- solely to obtain automated responses saying it could “be right here earlier than Christmas”. As soon as I acquired somebody on the cellphone, they man I spoke to was unapologetic, condescending, and advised me “nicely there’s clearly no method to assure a transport time”…!? Okay, then don’t promote a selected transport time. As of two days in the past, my bundle nonetheless hadn’t been shipped, and now even their “right here earlier than Christmas” assure appeared unimaginable, when it was actually the one response to any of my frustrations. FINALLY in the present day it’s been shipped with an ETA of January 2nd! So I name, and all they mentioned was “hopefully will probably be there sooner” how has this firm been operating for therefore lengthy like this!? I do know it’s simply stuff, nevertheless it’s terribly disrespectful to the individuals who’ve trusted them with their cash.
K Kayla Oosting
131 days ago

Disappointing Experience but Learned a Lesson

My recent experience with left me utterly disappointed, to the extent that I can't even give them a single star. The excitement of receiving my order was overshadowed by the frustration of only receiving one item out of the four I had ordered. Despite reaching out to their customer service twice over a two-week period, I received no response. Turning to their live chat, I was disheartened to learn that my order was lagging behind others. The abrupt end to the live chat conversation left me feeling disregarded as a customer. This has certainly been my first and last time ordering from them.
K Kayla Oosting
131 days ago

A Beacon of Disappointment Turned Lesson in E-Commerce

Diving into the abyss of online shopping, my encounter with resembled a ship lost at sea without a compass - directionless and frustrating. With a heavy heart, I must echo the sentiment of awarding "No stars" to this digital emporium. The voyage began optimistically, selecting four treasures to enhance my wardrobe, only to receive a single item amidst swirling waves of disappointment. In my earnest attempts to navigate the choppy waters of customer service, I found myself stranded on the deserted island of neglected emails - two distress signals sent, two weeks adrift, met with deafening silence. Desperation led me to the beacon of live chat, a fleeting glimmer of hope in the darkness. Alas, my hopes were dashed against the rocks of incompetence as I was informed that orders from epochs past were being processed ahead of mine. The final blow came in the swift termination of the live chat, leaving me adrift without so much as a life raft of resolution. This ill-fated voyage has taught me a valuable lesson in the turbulent waters of e-commerce - the siren call of flashy websites may lead to treacherous seas. With a heavy heart, I bid adieu to, vowing never to set sail on their rocky shores again.
N Nick Greenburn
133 days ago

Exceeded Expectations: A Black Friday Regret Turned to Joy

Upon stumbling upon, I was initially hesitant due to a previous negative experience. However, I decided to give them a chance, and I am thrilled that I did. My Black Friday order was met with a hiccup, as my money was refunded a week later, leaving me without the promised deal on boots for my wife. Disappointed, I begrudgingly prepared to pay full price elsewhere. To my surprise, the team at reached out, expressing their sincerest apologies and offered me an even better deal as compensation. I was taken aback by their proactive approach to rectify the situation and was genuinely touched by their customer service. Thanks to their dedication, what started as a regretful experience turned into a joyful one, earning my trust and future business. I highly recommend for their exceptional customer care and commitment to customer satisfaction.
N Nick Greenburn
133 days ago

Unrivaled Customer Service Experience – A Black Friday Miracle!

After a disappointing experience with an online store, I was hesitant to place another order. However, completely changed my perspective. I decided to give them a chance during Black Friday, and to my surprise, it was a complete game-changer! The moment I clicked "order," I could feel the anticipation building up. Every minute felt like an hour, but to my delight, the package arrived promptly. The boots for my wife were not only stunning but also incredibly well-made. What truly sets apart is their exceptional customer service. When I encountered a slight issue with my payment, their team acted swiftly to ensure everything was resolved promptly. Unlike my previous experience, this time, I didn't have to wait anxiously for a refund. Instead, they went above and beyond to make sure I was a satisfied customer. I can't thank the team at enough for turning my Black Friday blues into pure joy. From the quality of their products to their unrivaled customer service, I can confidently say that I've found my go-to store for all future purchases. If you're looking for a seamless shopping experience with a touch of magic, look no further than!
T Taylor
135 days ago

Exceptional Customer Service and High-Quality Products

My experience with has been nothing short of exceptional. I recently placed an order for 5 items, and the entire process was smooth and efficient. The website was user-friendly, and I received prompt notifications about the shipping status of my items. Although my order consisted of 5 items, they were shipped from different locations. While this initially concerned me, the customer service team reassured me and provided regular updates on the shipping status. Two of the items were shipped within three days, followed by another item from a different location shortly after. In total, I received four separate shipments for my order, which was an unconventional experience for me. However, the level of communication and support from the customer service team made all the difference. They addressed my concerns promptly and ensured that I remained informed throughout the process. The products themselves were of high quality and exceeded my expectations. Despite the unconventional shipping process, the items arrived in perfect condition, and the gift I purchased was well-received by the recipient. Overall, I am incredibly impressed with the customer service and the quality of products offered by While the shipping process may have been atypical, the exceptional level of support and the high-quality products have earned my loyalty. I will definitely be a returning customer and highly recommend to anyone seeking top-notch products and service.
T Taylor
135 days ago

A Heartfelt Journey Through

Embarking on a virtual shopping spree at, my excitement soared as I eagerly ordered 5 items two weeks ago. The thrill of anticipation was met with mixed emotions as the shipping process unfolded. Initially, the prompt shipment of two items within three days delighted me, only to be followed by the gradual arrival of another solitary item from a different location. The subsequent wait for the final two items transformed my shopping experience into a waiting game, with each piece set to arrive in a separate shipment. As the days stretched out, my initial enthusiasm waned, replaced by a sense of frustration at the fragmented deliveries. The rollercoaster of emotions culminated in a final update confirming the remaining items would also be delivered separately. The splintered nature of the shipments left me disheartened, navigating through a maze of deliveries for what was supposed to be a single order. Reflecting on this journey, the convenience of online shopping clashed with the fractured experience of multiple shipments. The lesson learned was clear: while the store may hold treasures worth exploring in-person, the online shopping experience left me longing for a simpler, more consolidated process. This bittersweet encounter has undoubtedly shaped my future choices, steering me away from online orders, especially for time-sensitive gifts. In this tale of highs and lows, the chorus resounds: shop with caution online, cherish the ease of in-store visits, and navigate the waves of virtual shopping with a discerning eye.
J Jenny Hulland
136 days ago

Impressed by Quality and Service at

Reflecting on my recent experience with, I can't help but share how impressed I am with both the quality of the items received and the exceptional customer service provided. Despite initial concerns, the products I ordered surpassed my expectations in terms of craftsmanship and style. Moreover, when I encountered an issue with my order, the responsive and efficient support team promptly addressed my concerns, ensuring a seamless resolution. Their dedication to customer satisfaction truly sets them apart in the online shopping realm. As an avid online shopper, I can confidently say that has earned my trust and loyalty. The transparency and reliability demonstrated throughout my shopping journey have left me feeling valued as a customer. I am already looking forward to my next purchase and would highly recommend this platform to anyone seeking quality products and exceptional service.

Introduction is a reputable online retailer specializing in outdoor apparel and accessories. With a wide range of products from recognized brands, it caters to outdoor enthusiasts, athletes, and casual shoppers alike. This editorial review will delve into various aspects of the website to provide an insightful analysis of its offerings and overall user experience.

Pros and Cons

Pros: - Extensive selection of outdoor apparel and accessories. - Collaboration with top brands ensures high-quality products. - User-friendly website with easy navigation and search functionality. - Regular promotions and discounts offer great value for money. - Efficient customer service team for prompt resolutions. Cons: - Limited product availability during peak seasons. - Some customers may find pricing slightly higher compared to other retailers. - Returns and exchanges process could be more streamlined.

User Experience provides a seamless user experience through its well-designed website. The layout is clean and intuitive, making it easy for customers to browse and find products of interest. The search feature is particularly useful, allowing users to filter by brand, category, size, and price range. The product pages provide detailed descriptions, sizing information, and multiple images, enabling informed purchasing decisions. Overall, the website's user experience is highly satisfactory.

Pricing and Value for Money

While some customers may perceive prices on as slightly higher compared to other retailers, the value for money is evident in the quality of products offered. Collaborations with renowned brands ensure durability and functionality, making the prices reasonable for the level of craftsmanship. Additionally, frequent promotions and discounts help customers save money and enhance the overall value proposition.

Customer Service

The customer service team at is highly responsive and committed to resolving customer queries and concerns promptly. They can be reached via phone, email, or live chat, and their extensive product knowledge and professionalism contribute to a positive customer experience. However, improvements can be made in terms of providing more comprehensive self-help resources on the website to minimize the need for direct customer support.

Product Quality and Selection offers a wide range of high-quality products from renowned brands, ensuring customers have access to reliable and durable outdoor apparel and accessories. The selection includes items suitable for various activities such as hiking, running, skiing, and more. The collaboration with top brands enhances the product quality and instills confidence among customers, making a preferred choice for outdoor enthusiasts.

Website Usability

The website's usability is a key strength of Its intuitive design and easy navigation allow users to quickly locate desired products. The clear categorization and search filters further enhance the browsing experience. Loading times are minimal, even with high-resolution imagery, contributing to a seamless shopping journey. By prioritizing user-friendliness, ensures customers can effortlessly find what they need.

Returns and Exchanges

While accepts returns and exchanges, the process could be more streamlined for greater convenience. Clearer instructions for initiating and tracking returns would reduce potential confusion. Additionally, extending the return window or offering free return shipping would further improve the overall user experience.

Promotions and Discounts consistently offers promotions and discounts, enriching the shopping experience for customers. Regularly updated deals are prominently displayed on the website, making it easy for shoppers to take advantage of ongoing offers. These promotions provide an opportunity to save money on top-quality products, adding value to every purchase.

Reputation has earned a positive reputation within the outdoor retail industry. With years of operation and partnerships with esteemed brands, the company has established itself as a trusted provider of outdoor apparel and accessories. Positive customer reviews, both on the website and external review platforms, further reinforce's reputation as a reliable and reputable online retailer.

Payment Options offers a range of convenient payment options to cater to various customer preferences. These options include major credit cards, such as Visa, Mastercard, and American Express, as well as PayPal. By providing flexible payment methods, ensures a smooth checkout process for all customers.

Loyalty Programs does not currently offer a loyalty program. While this might be a drawback for frequent shoppers looking for additional incentives, the website compensates through regular promotions and discounts that benefit both new and returning customers.

Customer Reviews

Customer reviews on testify to the positive experiences many have had with the company. These reviews highlight the exceptional product quality, prompt shipping, and attentive customer service that customers appreciate. Such testimonials instill confidence in potential buyers and demonstrate's commitment to customer satisfaction.

Community Involvement actively participates in community initiatives, supporting causes related to outdoor recreation, environmental conservation, and active lifestyles. Through sponsorships, collaborations, and charitable contributions, the company demonstrates its dedication to the outdoor community and its commitment to making a positive impact beyond the realm of commerce.

Shipping and Costs offers various shipping options to cater to different customer needs. Standard and expedited shipping methods are available, with costs calculated based on the order's destination and weight. While shipping costs are generally reasonable, some customers may find them slightly higher compared to other online retailers. However, considering the reliable and timely delivery service provided, the shipping costs are justifiable. In conclusion, stands out as a reputable online retailer offering a wide selection of high-quality outdoor apparel and accessories. The website's user-friendly interface, responsive customer service, and commitment to customer satisfaction contribute to a positive shopping experience. While improvements can be made in areas like returns and exchanges, the overall value for money, reliable reputation, and community involvement make a trustworthy destination for outdoor enthusiasts.