Users Voice for Bobbibrown

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 11 May 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 2.2 5 2 5 5
Jan 2023 5 5 5 5 4.6 5
Feb 2023 5 1.3 1.8 1 5 1.8
Mar 2023 5 1.2 5 5 5 5
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Detailed Bobbibrown Review by


Bobbi Brown is a popular cosmetics brand that has been around for over 25 years. The brand's aim is to enhance natural beauty and offer a range of makeup and skincare products that cater to diverse skin tones and types. is the UK-based website that offers cosmetics, skincare products, and makeup tools for purchase online. In this review, we will discuss various aspects of the website and determine its value for money.

Pros and Cons

  • Wide range of makeup and skincare products to choose from
  • Large selection of tools and brushes
  • Free shipping on orders over £65
  • Easy navigation of the website
  • Prices can be expensive compared to similar products on the market
  • No loyalty program offered

User Experience has a clean and professional design that allows for easy navigation. The website is well organized, and the products are categorized effectively, making it simple for customers to find what they're looking for. The product pages provide detailed information about ingredients, usage, and reviews, which is beneficial for customers who are looking for specific details before buying.

Pricing and Value for Money

While some products on are reasonably priced, others are quite expensive. For example, the skincare range can be pricey, which may discourage some customers from purchasing. However, Bobbi Brown is known for its quality, and customers can feel reassured that the products are of high quality and will give them excellent results.


There are several alternatives to Bobbi Brown, such as MAC, Clinique, and Estee Lauder. These brands offer similar products and are priced similarly or slightly lower. However, Bobbi Brown has a unique approach to natural beauty, and its products are known for enhancing natural features, which sets it apart from other brands.

Customer Service

Customers can contact Bobbi Brown's customer service team through a contact form on the website or over the phone. The customer service team is prompt and helpful, and queries are resolved quickly.

Product Quality and Selection

Bobbi Brown's products are of high quality and cater to a range of skin types and tones. The brand's range of makeup tools and brushes are also of excellent quality and will last customers a long time. The product selection is vast and includes a range of makeup and skincare products, including foundation, bronzer, lipstick, and eye shadow.

Website Usability

The website is easy to navigate and well-organized, making it simple for customers to find what they're looking for. The website's search function is effective and helps customers find products quickly. The website is also mobile-friendly and can be accessed on smartphones and tablets.

Returns and Exchanges

Customers can return or exchange products within 14 days of purchase, provided the products are unused and in their original packaging. Customers must contact customer service to initiate the return or exchange process.

Promotions and Discounts

Bobbi Brown offers occasional promotions and discounts on its products. Customers can sign up for the brand's newsletter to stay informed about promotions and discounts.


Bobbi Brown is a well-known and respected brand in the cosmetics industry. The brand is known for its quality products and its approach to natural beauty. Bobbi Brown is also cruelty-free, which is an essential consideration for many customers.

Payment Options

Customers can pay for their purchases using credit or debit cards, PayPal or Klarna.

Loyalty Programs

Bobbi Brown does not offer a loyalty program at present.

Customer Reviews

Customers can leave reviews on the product pages, which helps other customers make informed purchase decisions. The reviews are genuine and provide valuable insights into the product's effectiveness and quality.

Community Involvement

Bobbi Brown is involved in various charitable causes, including the Breast Cancer Awareness Campaign. The brand's website also features a blog that provides tips on the latest beauty trends.

Shipping and Costs

Bobbi Brown offers free shipping on orders over £65. Orders below £65 are charged a shipping fee of £5.50. Delivery times vary depending on the customer's location.


Overall, Bobbi Brown offers an impressive range of cosmetics and skincare products that cater to a range of skin types and tones. The website is well-organized and easy to navigate. Although some products are expensive, the quality of the products justifies the cost. The lack of a loyalty program may be a drawback for some customers, but the brand's reputation for quality and natural beauty is a compelling selling point.