Users Voice for Boden

25% users rated Terrible
14% users rated Poor
1% users rated Average
3% users rated Very Good
57% users rated Excellent
Pie Chart Review Representation for Boden
Boden Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 29 Dec 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 5 4 5 4 1 4.7
Nov 2022 3.7 3.3 1 4.2 5 4.5
Dec 2022 5 5 5 5 5 5
Jan 2023 2.8 2.7 4.9 4.1 2 4.1
Mar 2023 3.5 3 3 5 1 5
Line Chart for Rating of peer stores

boden.co.uk

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Detailed Boden Review by

Introduction

Boden is a UK-based fashion brand that offers a wide range of clothing, shoes, and accessories for men, women and kids. The brand is known for its classic and contemporary designs that are made with high-quality materials. With a user-friendly website and great customer service, Boden has become a go-to destination for fashion enthusiasts around the world.

Pros and Cons

Pros: - Wide range of styles available - High-quality materials - User-friendly website - Offering discounts and promotions - High customer satisfaction rates - Free delivery and returns available Cons: - Prices are slightly higher than some competitors - Limited sizes availability in some styles

User Experience

Boden's website is designed to be user-friendly, it is clean, and easy to navigate, which makes it easy for customers to find what they are looking for. Customers can filter their search for products by gender, size, colour, and price; this feature makes finding the desired product more quickly. Boden.co.uk has a variety of payment options available from debit/credit card to PayPal, making it easy to make purchases.

Pricing and Value for Money

While Boden's prices are slightly higher than some competitors, their high-quality materials and unique designs make the items worth the investment. Also, the brand frequently offers discounts, promotions, and sales that make their items more affordable for consumers.

Alternatives

There are various alternatives to Boden, including Zara, ASOS, J.Crew, and H&M. Each brand offers a unique range of styles and pricing tiers to cater to different market segments.

Customer Service

With Boden's friendly customer service team, customers have the support they need when they need it. The brand offers several customer service channels, including email, social media, and a live chat option, which makes it easy to find help or get their queries answered.

Product Quality and Selection

Boden's products are made with high-quality materials and are designed to last. The brand offers various styles that cater to different tastes, sizes, and age ranges; this variety ensures that consumers are more likely to find what they are searching for.

Website Usability

Boden's website is well designed and easy to navigate. The site's clean layout and fast-loading pages make it easy to search for products, blurbs and descriptions of the products are well-written, which helps customers in making a purchase decision. The site also remembers previous purchases and preferences, making it easier for customers to make subsequent orders.

Returns and Exchanges

Boden offers a hassle-free returns policy; customers can send their products back within 365 days. The brand also offers free returns and exchanges, which makes the process straightforward for consumers.

Promotions and Discounts

Boden has a range of discounts and promotions on offer throughout the year, making it easy for customers to pick up items at reduced prices. These promotions help to entice first-time customers and make their products more affordable for returning customers.

Reputation

Boden has an excellent reputation within the fashion industry and has a loyal fanbase of happy customers who appreciate the quality of items, excellent customer service, and brand values.

Payment Options

Boden.co.uk accepts various payment options, including debit/credit cards and PayPal; this variety of payment options makes it easy for customers to make purchases as per their convenience.

Loyalty Programs

Boden currently does not have a loyalty program that rewards customers with exclusive discounts or benefits.

Customer Reviews

Boden customers write many positive reviews on the website's product pages, emphasising their excellent quality and unique designs. Additionally, Boden uses customer reviews as an integral aspect of their brand; customers are encouraged to leave their reviews on the website to help other customers make informed purchase decisions.

Community Involvement

Boden believes in being eco-friendly and is committed to the wellbeing of the planet, by composting and recycling waste in their products, ensuring that the products are environmentally friendly.

Shipping and Costs

Boden offers free delivery on all orders, making shopping online significantly cheaper for their customers. Customers can expect to have their items delivered within 2-3 working days depending on their location. All in all, Boden.co.uk is an excellent choice for people who want to invest in high-quality clothing that is both classic and contemporary. Their customer service, returns policy, and various payment methods guarantee a seamless shopping experience.

Boden Recent User Reviews

User Rating

5 stars

21

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Reviewer Name: Fay Cook

Review Submission Date: 2023-01-18

Review Title: All round great company, no qualms, just beautiful clothing
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Review Description: I've ordered from Boden for years and every time it's so easy and stress free. I dontend to over order and therefore have to return but there is never an issues, customer service is exceptional and just love their vibe! Keep up the great work Boden

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Reviewer Name: Kasia Jagus

Review Submission Date: 2023-01-18

Review Title: The return service is extremely slow…
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Review Description: The return service is extremely slow and refunds take ages. I’ve been waiting for a week now to get a refund.

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Reviewer Name: Customer

Review Submission Date: 2023-01-18

Review Title: Friendly helpful staff 10/10
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Review Description: Great customer service, very friendly& helpful & they have a Uk land line, which is unheard of these days! Best online retail company.

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Reviewer Name: Brian Robertson

Review Submission Date: 2023-01-15

Review Title: Awaiting a package from Boden
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Review Description: Awaiting a package from Boden. Apparently Evri have it and advised late delivery. On checking with Boden packet is late. Who to believe i don’t know. Poor all round. Never again. Boden need to sort out their delivery options.

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Reviewer Name: Sofianite

Review Submission Date: 2023-01-06

Review Title: Great kids coats, other stuff ok but not amazing
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Review Description: The children’s coats are excellent and worth the money. Other children’s clothes are Ok but not that much better quality than those from cheaper shops. The women’s clothes look good on the website but in reality are a bit frumpy.

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Reviewer Name: Michael Dunn

Review Submission Date: 2023-01-05

Review Title: Low quality cords
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Review Description: Low quality cords - the corduroy started to flake off within days. I thought Boden were good quality. it seems things have changed.*UPDATE* To be fair, Boden responded within a day to this review, and when I emailed the address below with pictures of the cords, have given me a refund.

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Reviewer Name: Penny Whitty

Review Submission Date: 2023-01-05

Review Title: Unfortunately Santa left my present in…
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Review Description: Unfortunately Santa left my present in his grotto, he’s Reindeer ( Evri ) Doesn’t even wish to respond to my many messages, not only was my Christmas stocking empty but because nobody wanted to take responsibility earlier a replacement is now not an option.Poor First customer experience

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Reviewer Name: Lisa Nazareth

Review Submission Date: 2023-01-03

Review Title: Not as good as they used to be
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Review Description: Although I still buy the occasional thing from Boden, I've noticed that their prices have risen astronomically and also that the styles seem geared to younger customers. For example skirts no longer come in a long as well as regular length so many short styles are just too short at around 17 inches.

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Reviewer Name: Phoenix Mystery

Review Submission Date: 2022-12-28

Review Title: Australian customer
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Review Description: I’m an Australian customer who needed some jeans for her 10 year old daughter and failed to find what she wanted in her own country. Had heard about Boden so I had to give them a try. Delivery was straight forward and the jeans are such good quality, I don’t mind paying $60 for a pair of jeans that get compliments and are just such nice quality and a pleasure to wash. This won’t be the last times I buy.

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Reviewer Name: Elane heffernan

Review Submission Date: 2022-12-23

Review Title: 5* customer service —beautiful things
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Review Description: 5* customer service —beautiful things. but let down by evri deliveryJust wanted to thank Boden for the customer service. And also to say I love the quality. Evri are a nightmare round here but customer services dispatched a replacement —trusting me to return the original. You cannot ask for more. Especially when I was taking to them I realised I had messed up and not ordered express delivery and they were in their rights to tell me to just wait. Thanks Boden. I absolutely love the swimsuit and the Xmas presents