Reviewer Name: Lyn T
Review Submission Date: 2022-11-19
Review Title: Terrible customer service
Review Description: Terrible customer service. My order was late and they had a store wide sale of 30% during this time. I think it’s fair to ask for a price adjustment considering that 1. I was made to wait; 2. I was unable to use the dress for a planned event and 3. made to pay more. On the phone thé they agreed to the price adjustment however when I checked my email after, they cancelled my order. Disrespectful and uncaring attitude towards their customers. So disappointed!
Reviewer Name: plymouth50
Review Submission Date: 2022-11-11
Review Title: As a customer I rang Boden today with a…
Review Description: As a customer I rang Boden today with a query about delivery- spoke to Joanna (Jo) who was extremely helpful and solved the issue there and then.Boden, although a little expensive offers good quality clothing and something different than run of the mills stores.You don't have to wait on the line for ages waiting for customer service.Highly recommended this company, thankyou Joanna from Mrs J G
Reviewer Name: Susan Loomis
Review Submission Date: 2022-06-17
Review Title: Worst website ever
Review Description: Worst website ever. Trying to buy a gift and it won't allow me to change the size...ridiculous!
Reviewer Name: Alison
Review Submission Date: 2022-04-01
Review Title: Wonderful clothing that lasts
Review Description: Wonderful clothing that lasts, I still have pieces from 2008 I wear, wonderful fashion, but not trendy. If you love color and quality, they're for you. Shoes are exquisite!! Very good customer service, returns unproblematic!
Reviewer Name: Anne Jones
Review Submission Date: 2021-12-18
Review Title: Beautiful high quality
Review Description: Beautiful high quality original clothes, well made and come from England. Sometimes the wait is a little longer but over the years items have have arrived sooner. Customer service so far has always been good. Once when I returned an item and called to ask about the length of time it was taking for refund, I was processed a refund then and there! I like everything about them and have been dealing with them many years.
Reviewer Name: Claire
Review Submission Date: 2021-10-08
Review Title: Bought a lovely blue velvet jacket for…
Review Description: Bought a lovely blue velvet jacket for my husband and it’s a perfect size and good style…good quality material…was in clearance sale, and great price
Reviewer Name: Ariana
Review Submission Date: 2021-09-09
Review Title: Beautiful clothes but very poor…
Review Description: Beautiful clothes but very poor quality. After few washes it looks like its been worn for years. Boden also discriminates children. When you upload your childs photo wearing there Boden outfits they pick and choose which pick they like. How discasting of them to do that. All children should be there after all they are advertising you poor quality, over priced made in China clothes.
Reviewer Name: Toni Atsidakos
Review Submission Date: 2021-06-29
Review Title: Horrible return policy
Review Description: Horrible return policy. I returned a dress. It left my post office on Long Island on June 7. It went to NJ on June 9, its still in transit to PA on June 28. I am curious if a person on a donkey is actually carrying my dress to PA. This is unacceptable. I will NEVER order from them again, just for their lousy return policy.
Reviewer Name: PF Poteau
Review Submission Date: 2021-05-07
Review Title: Quality no more - Watch return policy
Review Description: They used to have quality clothing. Not only has the quality degraded to the point that it's nowhere near worth the price, but you have to be REALLY careful about returns. If your item was on sale, you have only 7 days to return. And they don't give your money back for up to 28 days!
Reviewer Name: Alex
Review Submission Date: 2019-11-05
Review Title: Mailing list nuisance
Review Description: The clothes are ok but mostly not my style. BUT getting them to take you off the mailing list! I am in despair. I keep sending them back to no avail.We could all do with MUCH less stuff including junk mail.