Users Voice for Boilercentral

2% users rated Terrible
0% users rated Poor
0% users rated Average
7% users rated Very Good
91% users rated Excellent
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Boilercentral Overall rating
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Review article published on: 14 Jun 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 5 4.2 2.5 4.7 3.6 4
Nov 2022 4.9 2.8 3 4.5 5 4.2
Dec 2022 5 5 5 5 1.8 5
Jan 2023 4.7 3.4 5 4.1 5 4.1
Mar 2023 4.6 5 1.8 5 3.4 5
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Detailed Boilercentral Review by

Introduction

Boiler Central is a leading online retailer specializing in boilers, radiators, and heating systems for homes and businesses across the UK. Established in 2013, the company has built a reputation for providing high-quality products, expert advice, and excellent customer service. In this editorial review, we will explore the various aspects of Boiler Central, including its pros and cons, user experience, pricing, and value for money, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros:
  • Wide selection of boilers from top manufacturers, including Worcester Bosch, Vaillant, and Potterton.
  • Competitive pricing and value for money.
  • Expert advice and support from qualified heating engineers.
  • Free delivery on all orders within the UK mainland.
  • Flexible finance options available.
Cons:
  • No physical store locations.
  • Limited selection of radiators and heating accessories.
  • No installation services offered.

User Experience

Boiler Central's website is well-designed, easy to navigate, and user-friendly. The homepage features clear categories, including boilers, radiators, heating controls, and accessories. Users can also access helpful resources, including advice on choosing the right boiler for their needs and an online calculator for estimating the cost of installation. The checkout process is smooth and secure, and customers can track their orders online. Overall, the user experience is excellent, with helpful and informative content throughout the site.

Pricing and Value for Money

Boiler Central offers competitive pricing on all its products, with discounts available on selected items. Customers can also take advantage of flexible finance options, such as interest-free credit and low monthly payments. The company's price match guarantee ensures that customers get the best value for their money, with refunds offered if they find a lower price elsewhere. Overall, Boiler Central offers excellent value for money, especially when compared to traditional retailers.

Alternatives

Boiler Central is not the only online retailer of boilers and heating systems in the UK; other alternatives include Baxi, Direct Heating Supplies, and Mr Central Heating. However, Boiler Central stands out for its exceptional customer service, wide selection of products, and competitive pricing.

Customer Service

Boiler Central's customer service is second to none, with helpful and knowledgeable staff available to answer queries and provide advice. The company's qualified heating engineers are on hand to offer technical support and guidance throughout the purchasing process. Customers can contact the company by phone, email, or live chat, and the response time is excellent. The company's 5-star Trustpilot rating is a testament to its commitment to providing excellent customer service.

Product Quality and Selection

Boiler Central offers a wide selection of high-quality boilers from top manufacturers, including Worcester Bosch, Vaillant, and Potterton. Customers can choose from a range of models, sizes, and fuel types to suit their needs and budget. The company also offers a selection of radiators, heating controls, and accessories, although the selection is relatively limited when compared to other retailers.

Website Usability

Boiler Central's website is well-designed, intuitive, and user-friendly. The site is easy to navigate, with clear categories and search functions to help customers find what they are looking for quickly. The site is fully responsive, with optimized pages for mobile and tablet devices. Overall, the website usability is exceptional, with helpful and informative content throughout.

Returns and Exchanges

Boiler Central offers a 14-day returns policy, allowing customers to return products for a full refund or exchange within 14 days of purchase. The company's customer service team is on hand to assist with any returns or exchanges, and the process is straightforward and hassle-free.

Promotions and Discounts

Boiler Central offers regular promotions and discounts on selected products, with exclusive offers available to customers who sign up for the company's email newsletter. The company's price match guarantee ensures that customers get the best deals available.

Reputation

Boiler Central has an excellent reputation in the UK heating industry, with many satisfied customers praising its excellent customer service, fast delivery, and high-quality products. The company's 5-star Trustpilot rating is a testament to its commitment to providing excellent customer satisfaction.

Payment Options

Boiler Central offers a range of payment options, including credit and debit cards, PayPal, and finance options such as interest-free credit and buy now, pay later.

Loyalty Programs

Boiler Central does not currently offer a loyalty program.

Customer Reviews

Boiler Central has many positive customer reviews on its website and on third-party review sites. Customers praise the company's excellent customer service, speedy delivery, and high-quality products.

Community Involvement

Boiler Central is committed to giving back to the community, with regular donations to local charities and community organizations.

Shipping and Costs

Boiler Central offers free delivery on all orders within the UK mainland. For orders outside the UK mainland, additional charges may apply. Delivery times vary depending on the product and location, with most orders delivered within 2-3 working days. Customers can track their orders online and receive regular updates on their delivery status.

Conclusion

Boiler Central is an excellent online retailer of boilers and heating systems, offering a wide selection of high-quality products at competitive prices. The company's commitment to excellent customer service, flexible finance options, and fast, free delivery makes it an excellent choice for homeowners and businesses across the UK. While the selection of radiators and heating accessories is relatively limited compared to other retailers, Boiler Central stands out for its exceptional customer service and commitment to customer satisfaction.

Boilercentral Recent User Reviews

User Rating

5 stars

94

4 stars

14

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Reviewer Name: Stephen Grant

Review Submission Date: 2023-01-18

Review Title: Boiler fitters arrived on time and…
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Review Description: Boiler fitters arrived on time and ready to start working. Cleanest workers I have ever seen. They bring their own hoover and use it. Very fast, very tidy and very pleasant. Great job

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Reviewer Name: Raghavendra Gupta

Review Submission Date: 2023-01-18

Review Title: Immediately after installation
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Review Description: Immediately after installation, started to have issues with two radiators not working and water pressure very low such that its not reaching my shower. Tried to get in touch with the engineer which he said can't come due to family issues. Now I am left with no hot water and two of the radiators not working and I have got 2 small kids. Dont know what to do next as I installed the new boiler so that I would have hot water but unfortunately I dont have it

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Reviewer Name: Mr Scannell

Review Submission Date: 2023-01-16

Review Title: Professional service at a reasonable…
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Review Description: Professional service at a reasonable cost, however lead time for appointments was much longer than desired.

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Reviewer Name: Nat Knapton

Review Submission Date: 2023-01-15

Review Title: It’s been a year since install and our…
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Review Description: It’s been a year since install and our boiler has not skipped a beat, had a service through boiler central too, efficient and affordable through the service plan

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Reviewer Name: Victor

Review Submission Date: 2023-01-15

Review Title: Engineer arrived on time
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Review Description: Engineer arrived on time, the work was done minimally intrusive and fast. Received the service certificate on email shortly after work was done. Great experience overall.

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Reviewer Name: Amy

Review Submission Date: 2023-01-14

Review Title: New boiler
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Review Description: We had been without a boiler for weeks, boiler gave us a really good quote that was cheaper other quotes we got. We are extremely satisfied with our new boiler.

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Reviewer Name: Mike

Review Submission Date: 2023-01-14

Review Title: Top quality service
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Review Description: From start to finish the process was clear, simple and had an amazing turn around. I'd not had working heating for 2 weeks then when I decided to get a new boiler it was installed 2 days later. Quality service and the engineers were very professional and tidy

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Reviewer Name: Louise

Review Submission Date: 2023-01-14

Review Title: Great service
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Review Description: When my boiler packed in, I contacted Boiler Central for a new boiler. They were really helpful and installed my new boiler within a few days. I have had a year now, and organising a boiler service through them was also very easy and straightforward. Highly recommend

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Reviewer Name: Rahul Bijlani

Review Submission Date: 2023-01-14

Review Title: Boiler service was great
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Review Description: Boiler service was great, easy and convenient booking and was kept informed when the engineer was going to be a little late, overall a good experience.

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Reviewer Name: Titu

Review Submission Date: 2023-01-13

Review Title: Good prices,easy to use the…
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Review Description: Good prices,easy to use the website,very helpful customer service and very professional installation team.I’m very happy with my new Viessmann combi boiler.?