Boilercentral Reviews

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152 Reviews

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In the Gas Installation Service category

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1% users rated Average
3% users rated Very Good
91% users rated Excellent
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T Terry Hancock
50 days ago

Boilercentral Delivered Beyond Expectations!

I cannot express enough how pleased I am with the service I received from boilercentral.com. When I needed a new boiler urgently, they were not only quick to respond but also managed to complete the installation in just one day, exactly as requested. The efficiency and professionalism demonstrated by their team were truly impressive. My home now has a reliable heating system, all thanks to Boilercentral. I highly recommend their services to anyone in need of a fast and reliable boiler replacement. Thank you, Boilercentral, for exceeding my expectations!
S Stuart Huke
50 days ago

Boiler Central are a trusted supplier

My review for boilercentral.com Boiler Central were very good in organising my annual boiler service and my query on some help with adjusting the pressure in my system. Would recommend their service both for ongoing boiler care and when I needed a new boiler at a competitive price.
A Ann Salmon
51 days ago

A Seamless and Professional Experience with Boiler Central

From the moment I placed my order on boilercentral.com, I was impressed by the seamless online process. Not only did my boiler arrive promptly, but the engineers who installed it were incredibly professional and efficient. It's worth noting that for older homes, a gas pipe upgrade may be necessary, which isn't initially included in the fixed price. However, despite this unforeseen requirement, the engineers wasted no time in ensuring that everything was in perfect working order. Their dedication and swift return to finalize the installation truly showcased their commitment to customer satisfaction. I couldn't be happier with the outcome and highly recommend Boiler Central for their top-notch service and quality products.
K Keith Parker
53 days ago

A Warm and Efficient Experience with BoilerCentral

From the moment the engineer set foot in my home, punctual as promised, I knew I was in good hands. Their efficiency and friendliness were truly remarkable, putting me at ease throughout the installation process. Not only did they expertly fit the new boiler, but they also took the time to ensure that I was completely satisfied with their work. What truly impressed me was the follow-up call from their office, showing a level of care and dedication that is often hard to come by in today's fast-paced world. It was reassuring to know that they valued my feedback and wanted to ensure everything was running smoothly. Choosing BoilerCentral was definitely the right decision for me. I now have a reliable heating system in place, installed by a team that goes above and beyond for their customers. Thank you for the exceptional service and for keeping my home warm and comfortable.
C Chetan Sthankiya
53 days ago

A Life-Changing Experience with Unparalleled Swiftness

Let me share my extraordinary journey with boilercentral.com, where efficiency and customer satisfaction go hand in hand. The moment I reached out for a new boiler and heating system, I was astounded by the lightning-fast service they provided. Within no time, my home was transformed into a warm and cozy sanctuary. What sets boilercentral.com apart is not just their speed, but their ability to challenge and outshine independent contractors in the market. Their dedication to seamless service and competitive pricing truly impressed me. If you seek a hassle-free experience and desire a home that radiates warmth at the speed of light, look no further than boilercentral.com. Trust me, this decision will change your life just like it changed mine.
K Karen Perrons
53 days ago

Unprecedented Efficiency and Exceptional Care

Boilercentral.com has truly exceeded my expectations. After selecting my boiler online with ease, opting for a convenient monthly payment plan, and swiftly securing a fitting date, I was pleasantly surprised by their proactive customer service. Despite booking a Friday appointment, I received a call just an hour later offering an earlier slot the next day, which I gladly accepted. The following morning, a courteous text notified me that the engineer was en route, and true to their word, he arrived promptly at 8 am. The engineer, a delightful individual, not only demonstrated expertise but also kept me informed throughout the installation process. To my delight, the office followed up with a call to ensure everything was running smoothly and another post-completion to confirm my satisfaction. I was amazed by the efficiency of their service - from start to finish, everything was seamless. I am pleased to report that both the service and the boiler itself have met and even exceeded my expectations. My home is now equipped with a fully functional heating system that operates seamlessly, thanks to boilercentral.com.
M M Carr
53 days ago

Exemplary Professionalism and Friendliness: A Stellar Experience with BoilerCentral Engineers

My encounter with boilercentral.com left me thoroughly impressed with the professionalism and friendliness exhibited by their engineers. Not only did they conduct a comprehensive check of my boiler, but they also took the time to explain in detail the necessary work that needed to be done. This level of transparent communication and expertise truly set them apart. It's reassuring to know that there are companies like BoilerCentral that prioritize customer satisfaction and service excellence. I wholeheartedly recommend their services to anyone in need of reliable and trustworthy boiler engineers. Kudos to the team for a job well done!
M Marilyn Rose
53 days ago

Exceptional Customer Support and Seamless User Experience

Discovering Boilercentral.com has been a game changer for my annual boiler service needs. The website's user-friendly interface made scheduling a breeze, and the level of customer service I received exceeded my expectations. Not only were they easy to reach, but they also proactively communicated with me through timely email reminders and updates, ensuring I never missed an appointment. I am thoroughly impressed with their commitment to customer satisfaction. Thank you, Boilercentral.com, for your exceptional support and seamless service!
Q Kerri
55 days ago

Exceptional Service that Exceeded My Expectations

I can't say enough good things about my experience with boilercentral.com. From the moment I booked an appointment, their communication was clear and precise, setting the stage for a hassle-free service. When the engineer arrived, right on time, I was immediately impressed by their professionalism and attention to detail. They didn't just fix the issue with my boiler; they took the time to thoroughly inspect and ensure everything was in top-notch condition. Not to mention, they left the work area spotless, which is a rarity these days. The whole process was seamless, and I truly felt like a valued customer. Thank you for the exceptional service that exceeded my expectations.
R Ryan Murtha
57 days ago

The Only Choice for Hassle-Free Boiler Installations!

I cannot express how grateful I am that we didn't go with Boiler Central for our boiler installation. After putting in an online quote and receiving calls from pushy sales representatives, I was completely put off. Not only did they try to undermine the company we chose, but I also had the unpleasant experience of dealing with a rude and obnoxious man on the phone. His disrespectful remark about our decision reinforced our confidence in not choosing Boiler Central. I am relieved that we found a company that values professionalism and customer service. Boiler Central's aggressive tactics only solidified our decision to go with a more respectful and customer-oriented company. Thank you for helping us avoid a potentially awful experience!
S Sam Miller
59 days ago

Feeling Warm and Happy: Elton’s Exceptional Service at Boiler Central!

From the moment Elton arrived to install our new boiler from boilercentral.com, we knew we were in good hands. His friendly demeanor and professionalism were truly refreshing. As new parents with a 2-month-old baby, it was crucial for us to have someone we could trust working in our home, and Elton exceeded all expectations. Not only was he polite and informative, but he went above and beyond to ensure all our questions were answered, putting our minds at ease during the installation process. Elton's attention to detail and commitment to exceptional customer service truly set him apart. His dedication to his craft and the care he took in his work were evident every step of the way. It's rare to come across such a genuine and reliable tradesman, and Elton's work ethic is a shining example of the high standards set by Boiler Central. We couldn't be happier with the service we received from Elton and the team at Boiler Central. Their professionalism and Elton's exceptional service have earned our trust and loyalty. We wholeheartedly recommend Boiler Central to anyone in need of boiler services. Thank you, Elton, for making our experience a truly positive one!
D Dino
60 days ago

Exceptional Service at an Unbeatable Price!

When I stumbled upon boilercentral.com, little did I know that I was about to embark on a seamless journey to finding the perfect boiler for my home. Not only was the process of browsing and selecting boilers easy and straightforward, but the competitive pricing left me pleasantly surprised. Upon placing my order, the installation was promptly arranged, and to my delight, everything went off without a hitch. The independent gas engineer, contracted to Boiler Central, was a true professional, ensuring that the installation was executed flawlessly. Having to relay my rating back to Boiler Central reinforced my trust in their commitment to excellence. I can now confidently say that regardless of the local engineer you are paired with, the level of service is bound to be exceptional. Boiler Central has not only provided me with a top-notch product but has also proven to be a reliable partner in ensuring a hassle-free experience. Thank you for your outstanding service and unbeatable prices!
W William Young
62 days ago

Transformed Home Comfort: My Seamless Experience with Bouler Central’s Alpha Boiler Installation

When I decided to upgrade my home's heating system, I turned to boilercentral.com for their renowned services. From the moment I placed my order, the team's professionalism and efficiency were truly impressive. The Alpha boiler I purchased was swiftly installed and operational within just two days. This swift turnaround not only highlighted their commitment to customer satisfaction but also disrupted any inconvenience in my daily routine. The difference in the performance of my new boiler has been remarkable. The efficiency and reliability of the Alpha boiler have undoubtedly elevated the comfort of my home. With the winter chill setting in, the consistent warmth it provides has been a game-changer. I can't stress enough how satisfying it is to have experienced such a seamless process—from ordering to installation—especially given the importance of a functional heating system. With complete confidence, I can highly recommend Bouler Central's services to anyone in search of a top-notch boiler upgrade. Thank you for transforming my home comfort!
M Mr D Beech
62 days ago

Exceptional Ease and Efficiency in Appointment Setting with Boilercentral.com!

As a satisfied customer of boilercentral.com, I cannot express enough how seamless and stress-free their appointment setting process is. From the myriad of dates available for booking to the effortless ability to change dates post-booking, every step was designed with the customer's convenience in mind. What truly sets Boilercentral.com apart is their commitment to keeping customers informed every step of the way. I was consistently updated with all appointment details, eliminating any uncertainty or confusion. On the day of the appointment, the engineer arrived promptly within the requested time frame, showcasing professionalism and courtesy throughout. Their polite demeanor and helpful attitude further solidified my trust in Boilercentral.com's services. I wholeheartedly recommend Boilercentral.com to anyone seeking a hassle-free experience and top-notch service when it comes to boiler maintenance. Thank you for exceeding my expectations and making the entire process a breeze!
J Jack Heath
64 days ago

A Seamless Boiler Upgrade Experience

I recently had the pleasure of working with boilercentral.com for a much-needed boiler replacement. After placing my order, I was impressed by the fast response from their contractor, Scott from Rotherham. He was not only punctual but also wasted no time in getting to work. While there was a slight delay in the boiler's arrival, Scott's proactive attitude shone through as he personally went to collect it, ensuring minimal disruption to the installation process. Scott's professionalism and efficiency were truly commendable as he managed to complete the installation and remove all old equipment from my house by late afternoon. The entire transition, from ordering to payment and next-day installation, was remarkably smooth and hassle-free, a testament to Boiler Central's commitment to customer satisfaction. I am truly grateful for Scott's outstanding work and the exceptional service provided by Boiler Central. Thank you for making what could have been a stressful situation into a seamless and efficient process. I highly recommend boilercentral.com for anyone in need of boiler services.

Introduction

Boiler Central is a leading online retailer specializing in boilers, radiators, and heating systems for homes and businesses across the UK. Established in 2013, the company has built a reputation for providing high-quality products, expert advice, and excellent customer service. In this editorial review, we will explore the various aspects of Boiler Central, including its pros and cons, user experience, pricing, and value for money, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros:
  • Wide selection of boilers from top manufacturers, including Worcester Bosch, Vaillant, and Potterton.
  • Competitive pricing and value for money.
  • Expert advice and support from qualified heating engineers.
  • Free delivery on all orders within the UK mainland.
  • Flexible finance options available.
Cons:
  • No physical store locations.
  • Limited selection of radiators and heating accessories.
  • No installation services offered.

User Experience

Boiler Central's website is well-designed, easy to navigate, and user-friendly. The homepage features clear categories, including boilers, radiators, heating controls, and accessories. Users can also access helpful resources, including advice on choosing the right boiler for their needs and an online calculator for estimating the cost of installation. The checkout process is smooth and secure, and customers can track their orders online. Overall, the user experience is excellent, with helpful and informative content throughout the site.

Pricing and Value for Money

Boiler Central offers competitive pricing on all its products, with discounts available on selected items. Customers can also take advantage of flexible finance options, such as interest-free credit and low monthly payments. The company's price match guarantee ensures that customers get the best value for their money, with refunds offered if they find a lower price elsewhere. Overall, Boiler Central offers excellent value for money, especially when compared to traditional retailers.

Alternatives

Boiler Central is not the only online retailer of boilers and heating systems in the UK; other alternatives include Baxi, Direct Heating Supplies, and Mr Central Heating. However, Boiler Central stands out for its exceptional customer service, wide selection of products, and competitive pricing.

Customer Service

Boiler Central's customer service is second to none, with helpful and knowledgeable staff available to answer queries and provide advice. The company's qualified heating engineers are on hand to offer technical support and guidance throughout the purchasing process. Customers can contact the company by phone, email, or live chat, and the response time is excellent. The company's 5-star Trustpilot rating is a testament to its commitment to providing excellent customer service.

Product Quality and Selection

Boiler Central offers a wide selection of high-quality boilers from top manufacturers, including Worcester Bosch, Vaillant, and Potterton. Customers can choose from a range of models, sizes, and fuel types to suit their needs and budget. The company also offers a selection of radiators, heating controls, and accessories, although the selection is relatively limited when compared to other retailers.

Website Usability

Boiler Central's website is well-designed, intuitive, and user-friendly. The site is easy to navigate, with clear categories and search functions to help customers find what they are looking for quickly. The site is fully responsive, with optimized pages for mobile and tablet devices. Overall, the website usability is exceptional, with helpful and informative content throughout.

Returns and Exchanges

Boiler Central offers a 14-day returns policy, allowing customers to return products for a full refund or exchange within 14 days of purchase. The company's customer service team is on hand to assist with any returns or exchanges, and the process is straightforward and hassle-free.

Promotions and Discounts

Boiler Central offers regular promotions and discounts on selected products, with exclusive offers available to customers who sign up for the company's email newsletter. The company's price match guarantee ensures that customers get the best deals available.

Reputation

Boiler Central has an excellent reputation in the UK heating industry, with many satisfied customers praising its excellent customer service, fast delivery, and high-quality products. The company's 5-star Trustpilot rating is a testament to its commitment to providing excellent customer satisfaction.

Payment Options

Boiler Central offers a range of payment options, including credit and debit cards, PayPal, and finance options such as interest-free credit and buy now, pay later.

Loyalty Programs

Boiler Central does not currently offer a loyalty program.

Customer Reviews

Boiler Central has many positive customer reviews on its website and on third-party review sites. Customers praise the company's excellent customer service, speedy delivery, and high-quality products.

Community Involvement

Boiler Central is committed to giving back to the community, with regular donations to local charities and community organizations.

Shipping and Costs

Boiler Central offers free delivery on all orders within the UK mainland. For orders outside the UK mainland, additional charges may apply. Delivery times vary depending on the product and location, with most orders delivered within 2-3 working days. Customers can track their orders online and receive regular updates on their delivery status.

Conclusion

Boiler Central is an excellent online retailer of boilers and heating systems, offering a wide selection of high-quality products at competitive prices. The company's commitment to excellent customer service, flexible finance options, and fast, free delivery makes it an excellent choice for homeowners and businesses across the UK. While the selection of radiators and heating accessories is relatively limited compared to other retailers, Boiler Central stands out for its exceptional customer service and commitment to customer satisfaction.