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Bokksu.com is a subscription-based service that delivers traditional and authentic Japanese snacks, candies, and beverages to users every month. The company aims to bring a "taste of Japan" to customers from around the world, providing a convenient and enjoyable way to experience a variety of Japanese snacks without leaving the comfort of home.
Pros and Cons
Pros:
- Wide selection of traditional Japanese snacks, candies, and beverages
- Monthly deliveries with new and exciting selections, providing a unique experience with each delivery
- Offers customers the opportunity to discover new and authentic Japanese snacks that may not be readily available in their local area
- Convenient and hassle-free delivery, with shipping and handling included in subscription fee
- High-quality snacks, carefully curated and thoughtfully packaged
Cons:
- Higher price point compared to similar subscription services
- Limited customization options for subscribers with specific dietary requirements or preferences
- Shipping times may vary, depending on location and external factors
User Experience
Bokksu.com is easy to navigate, with a clean and simple interface. The website provides clear information on the subscription options and products, making it easy for users to select the subscription plan that best suits their needs. The ordering process is straightforward, and users can customize their subscriptions or skip a month easily. The website also includes a blog section where users can learn more about the snacks and culture of Japan.
Pricing and Value for Money
Bokksu.com offers three subscription options: monthly, for $49.95; 3-month, for $143.85; and 6-month, for $275.70. While the price point may be higher compared to other subscription services, the value for money is excellent, considering the high-quality and authentic Japanese snacks and beverages included in each delivery. Shipping and handling are included in the subscription fee, making it a hassle-free and convenient option for customers.
Alternatives
Other subscription-based services that offer similar products and experiences include TokyoTreat, Japan Crate, and Snakku.
Customer Service
Bokksu.com's customer service is responsive and helpful, with various channels for customers to reach out, including email and social media platforms. The website also includes a FAQ section that covers most common queries and concerns.
Product Quality and Selection
Bokksu.com's products are of excellent quality, with a wide selection of traditional and authentic Japanese snacks, candies, and beverages. The company works closely with local snack makers and suppliers in Japan to ensure that the products are carefully curated and thoughtfully packaged to provide a unique and enjoyable experience for customers.
Website Usability
Bokksu.com's website is easy to navigate, with a clear and simple interface. The website includes all relevant information about the products and subscription options, making it easy for users to make informed decisions. The ordering process is straightforward, and users can customize their subscriptions or skip a month easily.
Returns and Exchanges
Bokksu.com has a 14-day return policy for damaged or defective products. Customers can contact the company's support team to initiate the return process and receive a refund or replacement.
Promotions and Discounts
Bokksu.com occasionally offers promotions and discounts, such as free gifts or special deals for new subscribers. Customers can sign up for the company's newsletter to stay updated on these offers.
Reputation
Bokksu.com has a positive reputation, with many satisfied customers who praise the company's high-quality products and excellent customer service. The company has also been featured in various media outlets, including Forbes and CNN.
Payment Options
Bokksu.com accepts various payment options, including major credit cards and PayPal.
Loyalty Programs
Bokksu.com does not currently offer a loyalty program for its customers.
Customer Reviews
Overall, customers have positive reviews for Bokksu.com, with many praising the high-quality and authentic selection of Japanese snacks and beverages. However, some customers have noted the higher price point compared to other subscription services.
Community Involvement
Bokksu.com supports various nonprofit organizations that promote cultural and educational exchange between Japan and other countries, such as the Japan Foundation and the U.S.-Japan Council.
Shipping
Bokksu.com offers free shipping and handling for all subscribers worldwide. Shipping times may vary, depending on location and external factors.
Costs
Bokksu.com's subscription costs are as follows: monthly, for $49.95; 3-month, for $143.85; and 6-month, for $275.70. Shipping and handling are included in the subscription fee.
Review Title: The snacks are very tasty and have a…
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Review Description: The snacks are very tasty and have a great variety. Love it and will continue subscribing.
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Reviewer Name: Chieh Lin
Review Submission Date: 2022-12-30
Review Title: Don't subscribe
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Review Description: Don't subscribe, they notify you after you getting charged for the recurring payment, and refuse to refund.
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Reviewer Name: Sara
Review Submission Date: 2022-12-30
Review Title: It's a gamble if you'll ever get the box you paid for and customer support is unresponsive.
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Review Description: The snacks were tasty when I ever managed to receive my box for the month. I had a box never arrive and when I tried to reach out to customer support about it I received no response. Customer support never answered or got back to me. Never going to subscribe to this scam box again.
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Reviewer Name: Ada Yarungsee
Review Submission Date: 2022-12-24
Review Title: Loved most of the stuff I received
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Review Description: Loved most of the stuff I received! but wish they had a more affordable tire like $29.99/ month. I'd prefer less snacks anyway. I'm all for storytelling and new experiences
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Reviewer Name: Teresa K.
Review Submission Date: 2022-12-08
Review Title: Bokksu is so much fun!
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Review Description: I really enjoy my Bokksu boxes! My husband and I love to try the different kinds of snacks - we're both foodies but he's a salty tooth and I'm a sweet tooth so we rarely find things that we both like. It's great that Bokksu includes a good balance of both. I'd love a way to buy more of just our favorite items!
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Reviewer Name: Angie
Review Submission Date: 2022-11-15
Review Title: Got a $10 off 1st order coupon to try them and never got the stuff..
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Review Description: I had a $10 off 1st purchase to try Bokksu and placed an order on 29 Oct 22. I got an email that package was shipped on 1 Nov, but even till today, there was no update to the tracking status. Contacted customer service a week after "shipping" and they were quick to offer a refund or store credit. I took a refund and probably won't try them again. Firstly, the shipping company they use is unreliable. Also, it what's the point of giving out "$10 off 1st order" coupons if they can't even follow through. Now I'll have to pay $10 more to re-try them.
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Reviewer Name: William Keldsen
Review Submission Date: 2022-09-29
Review Title: Damned Covid!
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Review Description: I started ordering this right before I got Covid. My wife said the tastes and varieties were great. Unfortunately me taste buds and smell are still not working and I was unable to taste anything. Even the curry tastes didn't come through. Curry!
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Reviewer Name: Cassidy Stone
Review Submission Date: 2022-09-23
Review Title: Out of stock / Over month shipping
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Review Description: This is about bokksu market. Took over a month to ship didn’t end up having half of the items I’ve ordered. I got 3 yamibuy orders over the span on waiting for this ordered to ship. Use yamibuy not sponsored so disappointing.
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Reviewer Name: Ellen Koppelman
Review Submission Date: 2022-08-24
Review Title: OMG, I want more!!!
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Review Description: This is the most tasty and amazing edibles I ever bought on line! The quality and taste are sooo good! I wait each month for the next box to come; I fight myself not to eat more than 2 items a day as I would eat the whole thing in 2-3 days. Will definitely renew; even sent a gift box to a friend.
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Reviewer Name: Sophie
Review Submission Date: 2022-08-14
Review Title: Amazing!
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Review Description: Love it! The boxes are great and the presentation is always incredible. The booklet you get with each box with all the details about each snack and where they're from is so helpful and interesting, and I love that each box has a different theme. The variety of snacks is broad so there is likely to always be something you'll like in the box, too. Shipping is really fast and customer service is great. Would recommend!