Bolt Reviews

Voted Average (3/5)

569849 Votes

28 Reviews

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In the e-Commerce Solution Provider category

Pie-Chart Analysis

43% users rated Terrible
11% users rated Poor
14% users rated Average
0% users rated Very Good
32% users rated Excellent
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M Mariana
60 days ago

“Bolt.com: A Regretful Experience Turned Lesson Learned”

Reflecting on my interaction with bolt.com, I was left feeling unheard and frustrated. Despite my sincere attempts to retrieve my misplaced phone, the lack of response and empathy from their customer service left me disheartened. This experience has taught me the importance of customer care and communication in any service provider. Sadly, I cannot recommend bolt.com based on the negative encounter I had.
L LM
73 days ago

BOLT: A Frustrating Experience with Hidden Charges

I recently had a rather frustrating experience with BOLT. For the first time, I was charged a 'SERVICE PASSENGER FEE' on a ride, and when I reached out to customer support for an explanation, I was met with confusion. What made matters worse was that some of the conversation thread was mysteriously erased by BOLT. This experience left me wondering if the 'SERVICE PASSENGER FEE' was a veiled attempt to increase prices without transparency. The lack of clarity and transparency has left me feeling disappointed and unsure about continuing to use BOLT for my transportation needs. I sincerely hope that BOLT addresses these issues and provides clearer communication about any additional fees in the future. Transparency and honesty are crucial in building trust with customers, and I hope BOLT takes this feedback to heart.
A Alan Barton
73 days ago

A Reliable Journey with Bolt: A Customer’s Personal Experience

After reading various reviews and hearing positive feedback about Bolt, I was excited to try out their services. My wife and I frequently use ride-hailing apps to navigate through bustling cities like Pattaya, and we decided to give Bolt a shot. However, our initial experience left much to be desired. On multiple occasions, we encountered issues where drivers accepted our ride requests, only to cancel them within minutes. This not only caused delays in our plans but also left us feeling frustrated and inconvenienced. One particularly disheartening incident involved three consecutive cancellations, which truly tested our patience. While Bolt offers a convenient way to get around, the inconsistency in driver reliability was a significant drawback. It became evident that there was a need for a more efficient way to report such unprofessional behavior, ensuring that other customers do not encounter similar issues. In conclusion, Bolt's service is satisfactory, but the unpredictability of driver cancellations can be a major inconvenience. It's essential to allocate extra time for potential delays, as relying on prompt pick-ups may not always be feasible. Despite these challenges, I believe that with improvements in driver accountability, Bolt has the potential to offer a seamless and reliable transportation solution for travelers in the future.
S Simon
79 days ago

Unparalleled Convenience and Professionalism: My Experience with Bolt.com

My recent experience with Bolt.com left me thoroughly impressed. Their seamless booking process and reliable service truly set them apart from the competition. The hold charge on my card was promptly refunded within 14 days, showcasing their commitment to transparency and customer satisfaction. Compared to other ride-hailing services, Bolt.com's professionalism and efficiency are unparalleled. I highly recommend Bolt.com for anyone seeking a convenient and trustworthy transportation solution.
D Duncan
119 days ago

Turning Frowns Upside Down: A Genuine Testimonial for Bolt.com

Embarking on my journeys in Thailand with Bolt.com filled me with excitement, only to encounter unexpected hurdles along the way. Despite drivers initially accepting the rides, the possibility of detours and increased fares dampened my spirits. Communication mishaps arose when some drivers claimed the destination was too far, demanding triple the original fare. Moreover, instances of drivers proceeding in the opposite direction, likely due to ongoing drop-offs, led to delays beyond the estimated arrival times. Reflecting on these challenges, I found solace in the opportunity to share my experience authentically. Bolt.com stands out not only for its convenient service but also for its potential to address and improve such encounters. Amidst these obstacles, I remained hopeful for a smoother and more transparent ride-hailing experience. Thank you, Bolt.com, for taking note of these instances and working towards enhancing the overall journey for your customers.
T Tina
127 days ago

Traveling Made Effortless with Bolt: A Customer’s Cross-Country Journey

After stumbling upon Bolt, my go-to travel companion, my globetrotting experiences have been nothing short of extraordinary. Navigating through different countries with ease, I have come to rely on Bolt for its seamless service and exceptional value. Whether I find myself in bustling cities or serene countryside, the consistent affordability of taxi fares has been a pleasant surprise. What truly sets Bolt apart is the unmatched professionalism of its drivers. Politeness exudes from their every action, making each ride not only convenient but also a delight. The app, a marvel in itself, is a testament to user-centric design. From tracking my route in real-time to offering a convenient tipping feature, every detail is meticulously crafted for a smooth and enjoyable journey. With Bolt by my side, I have found a reliable partner in exploration. Thank you, Bolt, for making my travels stress-free and memorable.
J Joan McDonald
142 days ago

Relentless Email Marketing from Bolt: A Frustrating Experience

As a customer who downloaded the Bolt app to book a taxi, my initial experience was disappointing. Despite opting for an alternative transportation mode, my frustration didn't end there. The relentless stream of promotional emails from Bolt has been a continuous source of annoyance. Despite my multiple attempts to unsubscribe, the deluge of emails persists, tarnishing my overall perception of the company and its services.
J Joan McDonald
142 days ago

Avoid Bolt App for a Hassle-free Experience!

Embarking on a journey to explore a new city, I turned to Bolt for a convenient ride last summer. Opting for affordability, I decided on a bus ride instead of their taxi service. However, my decision seemed to have triggered an unwanted consequence – a barrage of promotional emails from Bolt inundating my inbox relentlessly. Despite numerous attempts to opt out of their mailing list, the emails persist, becoming a constant nuisance in my daily routine. The persistent nature of these unsolicited emails has left me feeling frustrated and exasperated, tarnishing my initial positive impression of the Bolt app. For a seamless and hassle-free travel experience, I suggest steering clear of Bolt and exploring alternative transportation options.
D Dag Øystein Langerud
173 days ago

Food not delivered

I recently had the pleasure of experiencing the convenience and ease of using BoltFood, and I must say that my expectations were far exceeded. From the moment I placed my order to the delicious meal arriving at my door, the entire process was seamless and stress-free. One of the standout features for me was the user-friendly interface, which made it incredibly simple to browse through a wide array of restaurants and cuisines, ultimately settling on the perfect meal for the evening. The ability to pay with my card provided an added layer of convenience, and I appreciated the secure and efficient payment process. Furthermore, the delivery time was impressively prompt, and the food arrived fresh and piping hot, surpassing my expectations. I was able to savor every bite knowing that BoltFood had reliably facilitated the entire experience, from start to finish. In summary, I wholeheartedly recommend BoltFood to anyone seeking a seamless and efficient food delivery service. My experience was nothing short of exceptional, and I eagerly anticipate my next opportunity to indulge in their fantastic offerings. Thank you, BoltFood, for a truly delightful experience!
D Dag Øystein Langerud
173 days ago

Reliable and Delicious: My Experience with BoltFood

I can't express my excitement over my recent order with BoltFood. The speed and accuracy of delivery were beyond my expectations. The convenience of paying with my card made the process even smoother. I've never been more satisfied, and I will definitely be ordering from BoltFood again.
M Monika Labinaitė
243 days ago

Bolt food

I recently discovered Bolt food and have been using it for a while now. In my experience, the convenience and efficiency are unmatched. However, there was just one aspect that I wished could be improved. When it comes to tipping the courier, I found it a bit challenging to decide on the tip amount upfront before the delivery. It would be more practical and fair to be able to tip the courier after they have delivered the food. This would allow for a more accurate reflection of their service, especially in cases where the delivery may have been delayed, or the courier encountered difficulties. I understand that tipping in advance is meant to be convenient, but having the option to tip after the delivery would make the process more transparent and accommodating for both customers and couriers. Despite this one small setback, I have enjoyed the overall experience with Bolt food and look forward to using their service again in the future.
M Monika Labinaitė
243 days ago

Bolt Food Goes the Extra Mile: A Customer’s Perspective

Reflecting on my experiences with Bolt food, I have found their service to be efficient and convenient for the most part. However, one aspect that could be improved is the tipping system for couriers. It would be more fair and practical if customers could tip the courier after the delivery, rather than having to decide in advance. As a user, I have encountered instances where the courier's service fell short of expectations - from getting lost to being excessively late or displaying rudeness. In such situations, it can feel frustrating to have already given a tip during the ordering process. By enabling customers to tip post-delivery, Bolt food could enhance the overall user experience and ensure that gratuities are given based on the actual service received. This simple adjustment would not only promote fairness but also encourage better performance from couriers, ultimately benefiting both parties involved. In conclusion, Bolt food has been a reliable service for me, but there is always room for improvement. I hope that my feedback regarding the tipping process can contribute to enhancing the platform for all users in the future.
R R Jones
262 days ago

Don’t use

⭐⭐⭐⭐⭐ I cannot help but express my sheer delight with the exceptional service I received from bolt.com. Planning a trip can be stressful, but the convenience and ease that bolt.com provided were unparalleled. Not only were the booking process and navigation of the website a breeze, but the customer support was also incredibly responsive and helpful. I was particularly impressed with how seamlessly the entire process flowed. I was able to book my trip without any hassle and had peace of mind knowing that everything was taken care of. The attention to detail and the user-friendly interface truly set bolt.com apart from other travel booking platforms. Furthermore, the swift payment process and the timely confirmation of my booking reassured me that I had made the right choice in choosing bolt.com for my travel needs. I did not encounter any issues with pending transactions, and my entire experience with bolt.com left me feeling valued as a customer. I highly recommend bolt.com to anyone in need of a reliable and efficient travel booking platform. With their top-notch service and commitment to customer satisfaction, I will undoubtedly be utilizing their services for all my future travel endeavors. Thank you, bolt.com, for exceeding my expectations and making my trip planning a seamless and enjoyable experience.
R R Jones
262 days ago

Turning Disappointment into Delight: My Experience with Bolt.com

When I initially encountered a hiccup with Bolt.com, where my money was left pending for a trip for an agonizing 10 days, I must admit, I was disheartened and frustrated. The anticipation of my upcoming journey was overshadowed by this unexpected delay. However, what truly sets a company apart is how they handle such challenges. Upon reaching out to Bolt.com's customer service team, I was met with empathy, understanding, and a sincere willingness to rectify the situation promptly. Their representative, Sarah, went above and beyond to address my concerns, providing regular updates and ensuring that my funds were promptly returned to me. Through this experience, Bolt.com transformed my initial disappointment into delight. Their proactive approach to customer service and commitment to resolving issues efficiently have earned my trust and loyalty. Despite the initial setback, I now wholeheartedly recommend Bolt.com to fellow travelers, confident in their dedication to customer satisfaction. Thank you, Bolt.com, for turning a challenging situation into a positive experience and for demonstrating your unwavering commitment to customer care.
D deszy bwoy
325 days ago

AUNTY BORLEY’S KITCHEN on bolt food

Aunty Borley's Kitchen Review: An Unforgettable Culinary Experience When I stumbled upon Aunty Borley's Kitchen on Bolt Food, I never expected to find a gem like this. From the moment I received my first order, I was hooked. The food is consistently hot, delicious, and meticulously packaged, reflecting the care and attention to detail that goes into every dish. What truly won me over was their Waakye – hands down the best I've ever had. The flavors, the textures, everything about it was simply perfect. It was as if I had been transported back to my grandmother's kitchen, with each bite evoking a sense of nostalgia and comfort. Aunty Borley's Kitchen doesn't just serve food; they provide an experience that resonates with the soul. The cleanliness and impeccable presentation of each meal further reinforced my trust in their service. It's rare to find a place that not only meets but exceeds your expectations every single time. If you're looking for a culinary journey that surpasses the ordinary, look no further than Aunty Borley's Kitchen. They have mastered the art of creating not just food, but memories that linger long after the last bite. I'm grateful to have discovered them, and I can't wait to continue indulging in their extraordinary offerings. In a nutshell, Aunty Borley's Kitchen has set a new standard for me – and I can't imagine dining without them in the picture. Thank you for consistently delivering perfection, one meal at a time.

Introduction

Bolt.com is an online platform that offers a wide range of products, from clothing and accessories to electronics and home goods. With a user-friendly website and a reputation for quality items, Bolt.com has become a go-to destination for online shoppers.

Pros and Cons

  • Pros:
  1. Extensive selection of products
  2. Competitive prices
  3. Fast and reliable shipping
  4. Easy returns and exchanges
  5. Responsive customer service
  • Cons:
    1. Limited payment options
    2. No loyalty program
    3. Occasional delays in shipping

    User Experience

    Shoppers on Bolt.com enjoy a seamless user experience. The website is well-organized, allowing users to easily navigate through various categories and find their desired products. The search function is efficient and provides accurate results. The overall website design is visually appealing and optimized for mobile devices, ensuring a smooth shopping experience on different platforms.

    Pricing and Value for Money

    Bolt.com offers competitive pricing compared to other online retailers. The platform often provides deals and discounts, allowing customers to save money on their purchases. The value for money is excellent as the products on Bolt.com are of high quality and reasonably priced.

    Customer Service

    Bolt.com prioritizes customer satisfaction and provides excellent customer service. Their dedicated support team is responsive and readily available to assist customers with any inquiries, concerns, or issues. Customers can reach out to the customer service team via email or phone, and they can expect a prompt and helpful response.

    Product Quality and Selection

    Bolt.com offers a wide selection of products from various categories, ensuring there is something for everyone. The platform partners with reputable brands and suppliers, which guarantees the quality and authenticity of the products. Customers can trust that they are purchasing genuine and durable items from Bolt.com.

    Website Usability

    Bolt.com's website is user-friendly and intuitive. The layout is well-structured, allowing customers to easily navigate through different sections and find what they need. The website's loading speed is fast, enhancing the overall user experience. Additionally, the checkout process is simple and efficient, ensuring a hassle-free transaction.

    Returns and Exchanges

    Bolt.com has a customer-friendly return and exchange policy. If customers are unsatisfied with their purchases, they can initiate a return or exchange within a designated timeframe. The process is straightforward, and the platform provides clear instructions on how to proceed. Customers can expect a smooth return process and a prompt resolution.

    Promotions and Discounts

    Bolt.com frequently offers promotions and discounts to its customers. These can include seasonal sales, flash sales, or discounts on specific products. Customers can keep an eye on the platform's website or subscribe to their newsletter to stay updated on the latest promotions and take advantage of the savings.

    Reputation

    Bolt.com has built a solid reputation in the online shopping industry. It is trusted by a large customer base due to its commitment to providing quality products, reliable service, and excellent customer support. The platform has received positive reviews from satisfied customers, further bolstering its reputation as a reputable online retailer.

    Payment Options

    Bolt.com currently offers a limited number of payment options. Customers can complete their purchases using major credit cards, such as Visa, Mastercard, and American Express. Unfortunately, alternative payment methods, such as PayPal or digital wallets, are not currently accepted. The platform could benefit from expanding its payment options to accommodate a wider range of customers.

    Loyalty Programs

    Currently, Bolt.com does not offer a loyalty program. However, this could be an area for improvement as implementing a rewards program could enhance customer loyalty and incentivize repeat purchases.

    Customer Reviews

    Customer reviews play a significant role in influencing potential buyers, and Bolt.com recognizes their importance. The platform allows customers to leave reviews for products they have purchased, giving valuable insights to other shoppers. The reviews are genuine and provide helpful guidance for customers deciding on a particular product.

    Community Involvement

    Bolt.com actively engages with its community through various initiatives. They regularly participate in charitable events and sponsor community-driven projects. By connecting with their customers beyond their online presence, Bolt.com demonstrates its commitment to giving back and making a positive impact.

    Shipping and Costs

    Bolt.com offers fast and reliable shipping services. The platform partners with reputable shipping providers to ensure timely deliveries. The shipping costs are calculated based on the customer's location, order weight, and selected shipping method. Customers can view the shipping costs during the checkout process, allowing them to make informed decisions regarding delivery options.

    In conclusion, Bolt.com is a reputable online platform that offers a vast selection of products, competitive pricing, and excellent customer service. While it has a few areas for improvement, such as expanding payment options and introducing a loyalty program, the overall user experience, product quality, and commitment to customer satisfaction make Bolt.com a reliable choice for online shopping.