Reviewer Name: Richard Macioce
Review Submission Date: 2022-07-31
Review Title: Return customer - great masks and customer service
Review Description: I have been buying KN95 masks from Bonafide for 2 years. I did a lot of research and they came highly reviewed and were exclusive distributors. ( liked their backstory too)! The Powecom masks fit so well. I have made numerous purchases since but waited too long this time (really thought I wouldn’t need anymore for COVID -wrong!). I got in touch with them and they expedited my order. Great customer service!
Reviewer Name: SNAKE
Review Submission Date: 2022-07-15
Review Title: Real KN95s
Review Description: I got the powecom black KN95’s and sizing-wise they’re a little small. I have a small face so they fit me but wouldn’t fit others especially to get a tight seal; 100% real KN95s though, they passed the flame test! And to me, that’s worth it weight in gold right now. Came sealed in packs of 10.
Reviewer Name: Replicant Neverlandian
Review Submission Date: 2022-03-01
Review Title: I placed an order on 1/20/22
Review Description: I placed an order on 1/20/22. After multiple attempts on getting the status and asking for a refund with no response, I opened a case with PayPal. Rather than giving me my refund, they sent the package on 3/1/22 with no response to my PayPal case. Not just terrible customer service, but literally no customer service.
Reviewer Name: John Wilson
Review Submission Date: 2022-01-17
Review Title: Didn't cancel my order
Review Description: Wanted to cancel my order, so I sent an email almost immediately after ordering (no cancellation through the website). A few days later, still no response, the order has been shipped. Poor response. Should have systems for self-cancellation without having to go through customer service.
Reviewer Name: customer
Review Submission Date: 2022-01-11
Review Title: nothing arrived after 10 days
Review Description: nothing arrived after 10 days. 2 emails sent. no replay.
Reviewer Name: Josh
Review Submission Date: 2022-01-06
Review Title: Ordered on 27 December - nothing since
Review Description: Ordered on 27 December, no correspondence since. Lovely email when you order with the a long spiel and the CEO's email address - I've emailed him and he hasn't responded. Customer Service email inbox is full so any emails to them bounce. Appreciate you are probably getting bombarded but if you can't fulfil a service then don't offer it, or at least communicate to customers there are problems.
Reviewer Name: Avraham Jacob
Review Submission Date: 2021-12-09
Review Title: these masks are cheap trash overpriced
Review Description: The powecon masks are loose fitting and ineffective
Reviewer Name: Mae
Review Submission Date: 2021-11-24
Review Title: Outstanding black KN95 masks by Powecom
Review Description: Everything is exactly as advertised. Reliable protection, authentic product with verification sticker on package, comfortable fit, durable. Great sale price, too. Packed with care and shipped fast. Thanks for all you do, Bona Fide Masks!
Reviewer Name: John J.
Review Submission Date: 2021-07-31
Review Title: Excellent masks and excellent service
Review Description: Excellent masks and excellent service. They arrived the day after they were ordered.
Reviewer Name: Ieesha Johnson
Review Submission Date: 2021-02-23
Review Title: I ordered cloth masks and disposable…
Review Description: I ordered cloth masks and disposable surgical masks and they all arrived on time (a day earlier than estimated) and nothing was damaged or missing. I would definitely order from them again.