Users Voice for Bondara

12% users rated Terrible
2% users rated Poor
2% users rated Average
2% users rated Very Good
83% users rated Excellent
Pie Chart Review Representation for Bondara
Bondara Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 01 Sep 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 4.8 1 1 3.9 4.6 4.7
Nov 2022 4.5 5 5 4.1 4.2 3.8
Dec 2022 5 5 2.2 5 5 5
Jan 2023 4.2 2 5 3 3.6 4.2
Mar 2023 3.5 1 1.3 5 5 5
Line Chart for Rating of peer stores

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Detailed Bondara Review by

Introduction

Bondara is a leading UK-based online retailer of adult toys, lingerie, bondage gear, and sexual wellness products. The company was founded in 2006 and has established a reputation for offering a wide range of high-quality products at competitive prices. Bondara prides itself on being a customer-centric brand that prioritizes discretion, fast delivery, and excellent customer service.

Pros and Cons

Pros:
  • Free UK delivery on all orders over £34.99
  • Wide range of products with over 1 million items in stock
  • Excellent customer service with a 90-day returns policy
  • Discreet and secure packaging
Cons:
  • International orders are subject to high shipping costs
  • Product descriptions can be vague and lack detail
  • Some customers have reported delivery delays

User Experience

The Bondara website is easy to navigate and features a minimalistic design that ensures shoppers can easily find the products they are looking for. The search function is fast and accurate, and filters allow users to narrow down their options by category, price, color, and size. The overall user experience is smooth, and the website loads quickly, even during peak traffic periods.

Pricing and Value for Money

Bondara prices are competitive, and the company often offers promotions and discounts on various products. Customers can find products at a range of price points, from affordable options to high-end luxury items. The quality of products is generally high, and Bondara offers excellent value for money.

Alternatives

Some of the alternatives to Bondara include Lovehoney, Ann Summers, and Coco de Mer. While all these brands offer a similar range of products, Bondara has a wider selection and often has lower prices and better promotions.

Customer Service

Bondara prides itself on excellent customer service, with a dedicated customer service team available seven days a week. The team is responsive and can be contacted via phone, email, or live chat. The company offers a 90-day returns policy, and customers can return products for any reason, provided they are unused and in their original packaging.

Product Quality and Selection

Bondara offers a wide range of products, from sex toys and lingerie to bondage gear and sexual wellness products. The quality of products is generally high, and the company stocks products from reputable brands. Customers can find products to suit their preferences, from vanilla options to more niche and taboo products.

Website Usability

The Bondara website is easy to navigate and features a modern and intuitive design. The website is optimized for fast loading times and is compatible with mobile devices. The checkout process is straightforward, and users can pay using various payment options, including credit card, PayPal, and Klarna.

Returns and Exchanges

Bondara offers a 90-day returns policy, and customers can return products for any reason, provided they are unused and in their original packaging. The company provides pre-printed return labels, and customers are responsible for covering the cost of return shipping.

Promotions and Discounts

Bondara regularly offers promotions and discounts on various products, and customers can find deals on a range of products, from sex toys to lingerie. The company also has a loyalty program called Pleasure Points, whereby customers can earn points for purchases and redeem them for discounts on future orders.

Reputation

Bondara has established a reputation for offering a wide range of high-quality products at competitive prices. The company prioritizes customer service and discretion and has gained the trust of many customers over the years. Bondara has also been recognized with various awards, including the ETO Award for Best Retail Chain in 2019.

Payment Options

Bondara accepts various payment options, including credit card, PayPal, and Klarna. Klarna allows customers to pay for their purchases in installments, making it more accessible and convenient for many customers.

Loyalty Programs

Bondara offers a loyalty program called Pleasure Points, whereby customers can earn points for purchases and redeem them for discounts on future orders. The program is free to join, and customers can earn points for various actions, including referring friends and leaving product reviews.

Customer Reviews

Bondara has generally positive customer reviews, with customers praising the quality of products, fast delivery, and excellent customer service. Some customers have reported delivery delays and vague product descriptions, but these appear to be isolated incidents.

Community Involvement

Bondara does not appear to have a significant presence in the community, but the company has participated in various charity events and fundraisers over the years.

Shipping and Costs

Bondara offers free UK delivery on all orders over £34.99, and customers can choose from various shipping options, including standard, next day, and weekend. International orders are subject to high shipping costs, and customers are responsible for covering any customs duties and taxes. Bondara ships to various countries, including the US, Canada, Australia, and most of Europe.

Bondara Recent User Reviews

User Rating

5 stars

77

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Reviewer Name: Damien Regan

Review Submission Date: 2023-01-19

Review Title: Great service
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Review Description: Great service, excellent comms and when needed easy returns. top business to deal with

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Reviewer Name: Mohammad Jawad

Review Submission Date: 2023-01-17

Review Title: Rubbish product
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Review Description: Rubbish product , internal canal too small , speak themto do some but try ye said sorry . Disappointed . Never shop again

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Reviewer Name: Andreas Slims

Review Submission Date: 2023-01-16

Review Title: Perfect
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Review Description: Fast delivery nicely and safely packed and unable to tell what’s inside can’t ask for anything more website is easy to use as well I will definitely say my favourite place to order from

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Reviewer Name: J b

Review Submission Date: 2023-01-16

Review Title: Ordered an item
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Review Description: Ordered an item, Doesn't work and no answer from you. Have emailed a few times and nothing has been replied to! Only ordered once before and it was ok. But after this and no customer service.... Not ordering again!Changed to 3 stars, just had a call to discuss the order. Sending out a replacement so have ammended till I receive and item works. ?

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Reviewer Name: Ian franz

Review Submission Date: 2023-01-16

Review Title: 10/10 goods arrived when i was told…
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Review Description: 10/10 goods arrived when i was told they would first class service it always is. thank you. IAN F

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Reviewer Name: MATTHEW DUGGINS

Review Submission Date: 2023-01-16

Review Title: Bondara is great
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Review Description: Only just discovered Bondara and would not use anyone else now. Products are such good quality and get to me so quickly

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Reviewer Name: Richard Greaves

Review Submission Date: 2023-01-15

Review Title: Very easy site to use
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Review Description: Very easy site to use. Vast selection of products in various price ranges. As always a fun and pleasant experience. Prompt despatch and delivery.

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Reviewer Name: Caitlin Dorey

Review Submission Date: 2023-01-15

Review Title: I’ve tried to be in contact about an…
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Review Description: I’ve tried to be in contact about an order as one of the items arrived faulty, this was over a week ago & still not heard back. Never shopping here again

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Reviewer Name: Lindsy

Review Submission Date: 2023-01-15

Review Title: Price of items
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Review Description: I'm not cheap or poor I just find the items priced.expensivley stupid. It's like paying 10 bucks for one chewing gum stick. Greedy website.

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Reviewer Name: Susan Santoro

Review Submission Date: 2023-01-15

Review Title: Order arrived as stated but one item…
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Review Description: Order arrived as stated but one item was missing with a note to say it was out of stock. Also another item that after charging did not work. I contacted their customer service to ask about a return/replacement and also if my missing order would be sent at a later date or refunded. Still no response after eight days.