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18% users rated Poor
9% users rated Average
0% users rated Very Good
33% users rated Excellent
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Anders
An Unforgettable Culinary Delight: Chilean Seabass at Its Finest!
As an esteemed patron of bonefishgrill.com, I had the distinct pleasure of savoring their exquisite Chilean Seabass, and I must say, it was a truly unforgettable experience. The delicate flavors and impeccable freshness of the dish left me thoroughly impressed, to say the least. I found it quite surprising that this culinary masterpiece doesn't have more glowing reviews, as it certainly left a lasting impression on me. The commitment of Bonefish Grill to offering clean and delectable dining options is truly commendable, and it's no wonder that I am already eagerly looking forward to my next visit. The impeccable service and attention to detail only added to the overall dining experience, making it a memorable occasion. I wholeheartedly recommend the Chilean Seabass and the restaurant as a whole to anyone seeking a top-tier culinary adventure and look forward to creating more delightful memories at Bonefish Grill. M
Mitchell Forman
Unforgettable Dining Experience at Bonefish Grill in Las Vegas
As a frequent visitor to Las Vegas, I can confidently say that Bonefish Grill has become our absolute favorite dining destination. From the moment we make our reservation to the final farewell, every aspect of our experience has been exceptional. One of the main reasons we keep coming back is the outstanding service. Our regular waiter, Ben, consistently goes above and beyond to ensure our dining experience is unrushed and enjoyable. His professionalism, attentiveness, and pleasant demeanor truly elevate our time at the restaurant. The entire wait staff mirrors this level of friendliness and professionalism, creating a welcoming atmosphere. The quality and taste of the food have never failed to impress us. Every dish is not only well-prepared but also incredibly delicious, with generous portions that leave us feeling satisfied. The diverse selection on the menu caters to various preferences, and each item is delivered promptly, showcasing the kitchen's efficiency. What truly sets Bonefish Grill apart is the personal touch from the management. During one of our visits, the Manager, Chelsea, warmly greeted us and took the time to ensure that everything was to our liking. Her genuine care and attentiveness made us feel valued as guests, and her presence added an extra layer of warmth to the overall dining atmosphere. The consistent excellence of Bonefish Grill has made it our top choice for hosting guests, as we are confident they will have an unforgettable dining experience. Without a doubt, Bonefish Grill has perfected the art of providing not just a meal, but a cherished memory. We look forward to returning and savoring more delightful moments at this remarkable establishment. Dr. Mitchell Forman 702-354-6234 M
Mitchell Forman
Our Favorite Dining Gem in Las Vegas: A Culinary Haven at Bonefish Grill
As a frequent patron of Bonefish Grill, located in the heart of Las Vegas, I can confidently say that this hidden culinary gem never fails to exceed expectations. From the moment you step through the doors, you are welcomed into a world of unrivaled dining experiences that are perfect for any occasion, especially when entertaining guests. Booking a table is a breeze, and the staff is always prompt in confirming reservations, setting the tone for a relaxing and indulgent evening ahead. Our dining experiences have been elevated by the impeccable service provided by our go-to waiter, Ben. His professionalism, warmth, and attentiveness add a personal touch to every visit, making us feel truly valued and cared for. The entire wait staff embodies a culture of friendliness and professionalism, ensuring that every aspect of our meal is nothing short of exceptional. The culinary delights served at Bonefish Grill are consistently well-prepared and bursting with flavors, accompanied by generously portioned servings that never disappoint. The diverse menu offerings cater to every palate, guaranteeing a delightful dining journey with every visit. A special mention must be made of the Manager, Chelsea, whose warm greeting and genuine hospitality leave a lasting impression. Her genuine care for diners' experiences shines through as she goes above and beyond to ensure every visit is memorable. Chelsea's attentive presence, along with her heartfelt gestures, adds a personal touch that truly sets Bonefish Grill apart from the rest. With timely service and delectable dishes that never fail to impress, Bonefish Grill has become our sanctuary for unforgettable dining moments in Las Vegas. For a dining experience that transcends the ordinary and leaves you craving more, look no further than Bonefish Grill. Dr. Mitchell Forman 702-354-6234 J
Julie
Redeemed by Exceptional Service & Quality Cuisine – A Second Chance at Bonefish Grill
After a disappointing experience during a visit to Bonefish Grill last summer, my initial impressions of the restaurant were less than favorable. However, I firmly believe in second chances, and I'm thrilled to share that my recent return to Bonefish Grill exceeded all expectations. Upon arrival, we were warmly greeted and promptly seated. Eager to attempt to mend our prior encounter, I mentioned our previous visit to our server. Their attentive and empathetic response left a lasting impression on us. Throughout the evening, the service was impeccable, and the staff demonstrated genuine care and consideration. It was evident that they were committed to ensuring that we had a wonderful dining experience. The ambiance was inviting, and the menu offered a delightful array of options. We chose our dishes with cautious optimism, half-expecting a repetition of our prior disappointments. To our delight, however, each dish surpassed our expectations. From the first bite to the last, the flavors were exquisite, and the presentation was impeccable. It was clear that the culinary team had mastered the art of creating delectable, high-quality cuisine. This experience stood in stark contrast to our previous visit, and it was abundantly clear that the restaurant had made significant improvements. The atmosphere was buzzing with positive energy, and I found myself immersed in the enjoyment of the evening. Our server, in particular, played a pivotal role in redeeming Bonefish Grill in our eyes. Their genuine concern for our satisfaction and their impeccable service truly elevated our dining experience. It was a stark contrast to our previous encounter, and it left us feeling valued and appreciated as guests. I am ecstatic to state that Bonefish Grill has succeeded in turning our initial disappointment into a memorable and enjoyable evening. It's evident that they have taken great strides to enhance their offerings and deliver exceptional service to their patrons. Our faith in the establishment has been restored, and we eagerly anticipate our next visit. Thank you, Bonefish Grill, for restoring our faith in your exceptional establishment. We eagerly look forward to our next visit and the delightful experiences that undoubtedly await us. J
Julie
Second Chances and Second Disappointments at Bonefish Grill
After a disappointing summer visit to Bonefish Grill, we decided to give it another chance, hoping for a better experience. Unfortunately, our second visit left us even more dissatisfied. The service was abysmal, with other diners even sending back their food. Our attempts to get service at the bar were futile, and when we finally sat down, our waiter showed no improvement from our last visit, despite us voicing our concerns. Regrettably, we ended up paying for our drinks and leaving, feeling unheard and uncared for. It's safe to say that we won't be returning. G
Gregory Bock
A Remarkable Experience at Bone Fish in Collierville, TN
I recently dined at Bone Fish in Collierville, TN, and I must say that the experience was remarkable. I decided to try the Fish and Chips, but unfortunately, the dish did not meet my expectations. The fish was tough and rubbery, which was quite disappointing. However, I must commend the exceptional service I received from the waiter. Upon informing the waiter about the issue, he was quick to apologize and offered to replace the dish, but I had lost my appetite at that point. The waiter promptly removed the item from the bill, and I appreciated the gesture. Despite the culinary mishap, I was thoroughly impressed by the professionalism and attentiveness of the staff. However, my only disappointment was the lack of attention from the management. Throughout the meal, no manager approached our table to address the situation, which was a letdown. It would have been reassuring to have a manager acknowledge the issue. In the end, I settled the bill, leaving a generous tip for the waiter who handled the situation well. Despite the culinary setback, the outstanding service truly made a difference in my overall dining experience. Bone Fish in Collierville, TN, has the potential to excel with a focus on both food quality and strong management presence. Overall, I appreciate the efforts made by the staff to rectify the situation, and I am open to giving Bone Fish another chance in the future. G
Gregory Bock
A Memorable Visit to Bone Fish Grill in Collierville, TN
Let me share my recent experience at Bone Fish Grill in Collierville, TN, which left a lasting impression. On 1/27/24, I decided to try their famous Fish and Chips. However, upon receiving my dish, I encountered a tough and rubbery texture, making it nearly inedible. Despite the disappointing meal, I must commend the professionalism of the waiter. Without causing a scene, I politely informed him about the issue. He handled the situation graciously, offering to replace the dish, which I declined due to the lost appetite. While the food mishap was disheartening, what truly stood out was the lack of managerial presence throughout the meal. Despite the initial apology from the waiter, no manager approached our table to address the situation or ensure our satisfaction, highlighting a significant oversight in the restaurant's management. This lack of follow-up left me feeling unheard and unnoticed as a valued customer. Despite the shortcomings in management, I appreciated the prompt removal of the item from the bill and the waiter's courteous service, which prompted me to settle the bill and leave a generous tip. I believe that effective management communication and customer engagement could have elevated my overall dining experience. Reflecting on this visit, I hope that Bone Fish Grill in Collierville, TN, takes proactive steps to enhance their managerial approach, ensuring that every customer feels valued and heard throughout their dining journey. S
SAMUEL
Going Above and Beyond: Sara’s Exceptional Service at Bonefish Grill
I recently had the pleasure of dining at Bonefish Grill and I must say, the service I received was nothing short of exceptional. In particular, I want to extend my gratitude to Sara, who took our dining experience to a whole new level. During our visit on 1/25/24 in Belair, Md, Sara not only looked the part of a pleasant server, but she embodied it effortlessly. She promptly attended to us, offering insightful recommendations that perfectly suited our tastes. What truly set Sara apart, however, was her unwavering attentiveness to the needs of every guest at our table. One member of our party had difficulty hearing, and Sara displayed the utmost patience and understanding, ensuring that he felt included and valued throughout the meal. Sara's exceptional service left such an impression that we are already looking forward to our next visit to Bonefish Grill. In fact, we are planning to call ahead to see if Sara will be working, as her dedication and kindness truly enhanced our dining experience. Thank you, Bonefish Grill, for not only providing delicious food but also for employing individuals like Sara, who go above and beyond to create memorable and inclusive dining experiences for your guests. S
SAMUEL
Unmatched Hospitality and Genuine Care – A Remarkable Dining Experience at Bonefish
During my recent visit to Bonefish Grill, I was truly taken aback by the exceptional service I received. I had the pleasure of being served by Sara at the Belair, MD location, and I can confidently say that her warmth and attentiveness elevated my entire dining experience. Sara's genuine kindness and proactive approach in recommending delectable menu items truly set her apart. What impressed me the most was her incredible patience and understanding towards a member of our group who was hard of hearing. Sara went above and beyond to accommodate his needs, making us all feel incredibly welcomed and valued. Her exceptional service left such a lasting impression that my companions and I have already decided to make it a tradition to inquire about her schedule before planning our future visits to Bonefish Grill. Sara's outstanding hospitality exemplifies the level of care and dedication that sets Bonefish apart in the realm of dining experiences. Thank you, Sara, for making our evening truly unforgettable. L
Larry Dusseau
A Warmhearted Ode to Bonefish: Despite the Chill, We Keep Coming Back for More
As a loyal customer residing just a stone's throw away from the 75th St. and Cortez branch for nearly a decade, I am compelled to share my enduring love for Bonefish Grill. Despite the intermittent visits with my extended family, there has always been one persistent issue – the perennial cold that permeates the restaurant, even during balmy Florida winters. The bone-chilling temperatures have become a topic of discussion during our family gatherings, often requiring us to don our winter attire indoors – a surreal experience in the Sunshine State. Despite bringing this to the staff's attention, the uncontrollable icy ambiance continues to linger, prompting me to ponder if others share our sentiment during this season. Nevertheless, the draw of Bonefish's delectable cuisine keeps us returning, time and time again. The excellence of the dishes is beyond reproach, compelling us to endure the cold for the sake of the unforgettable culinary experience. As we braved the wintry conditions inside the restaurant, we found ourselves surrounded by an emptier space, leaving us to contemplate if others steer clear due to the lack of warmth. In spite of the frigid temperatures, our loyalty remains unwavering, a testament to the undeniable allure of Bonefish Grill. It is my hope that this endearing establishment can find a solution to thaw the chilly air, ensuring that every visit is not just a culinary delight, but a cozy and inviting experience for all. L
Larry Dusseau
Embracing Bonefish Grill’s Chilly Charm: A Warm Review from a Loyal Customer
Reflecting on my dining experiences at bonefishgrill.com over the past eight years, I cannot help but appreciate the consistent excellence in their food quality that keeps me coming back. Despite the delectable dishes that never fail to impress, there is one aspect that has left me shivering on multiple occasions - the perpetually cold ambiance. Located a stone's throw away from my residence on 75th St. and Cortez, Bonefish Grill has become a favorite spot for family gatherings. However, the bone-chilling temperatures inside the restaurant have often cast a frosty shadow over otherwise enjoyable meals. The staff acknowledges the issue, yet seems powerless to adjust the thermostat, leaving the numerous fans whirring away endlessly. On a recent visit, as the Florida air outside dipped into the 50s, my companions and I decided to brave the cold once more. Bundled in our winter attire, we hoped for a cozier experience. Alas, the chill persisted, permeating through our layers and detracting from the meal. Surprisingly, the restaurant stood largely vacant, prompting speculation that perhaps others also find it challenging to view Bonefish Grill as a warm winter retreat. Despite the icy discomfort, I remain a dedicated patron of Bonefish Grill, drawn in by their culinary prowess and warm service that strives to counterbalance the chilly temperatures. With hopes that the management will find a solution to bring some warmth to the dining atmosphere, I eagerly anticipate revisiting this establishment for future culinary delights. E
E.McConnell
An Unforgettable Gift Gone Wrong
I recently had a disappointing experience with bonefishgrill.com that I feel needs to be shared. After waiting in line for an hour, I finally purchased a $100 gift card with 2 bonus cards included. Despite the long wait and the additional expense of mailing the cards with tracking, I was excited to surprise my loved ones. However, their visit to their local Bonefish Grill in Ocala turned into a disappointing ordeal when they found out that the gift card had been declined without any explanation. Despite my efforts to resolve the issue, the customer service was virtually non-existent. I waited on hold for over 30 minutes to speak to a manager, only to be brushed off and asked to send copies of my receipt for further assistance. After not hearing back, I reached out to the main service department, but to no avail. This experience has left me beyond disappointed. The lack of accountability and disregard for customer satisfaction is truly disheartening. I hope this review serves as a cautionary tale for anyone considering purchasing gift cards from bonefishgrill.com. C
customer
Unforgettable 39th Anniversary Dinner at Bonefish Grill!
Celebrating our 39th wedding anniversary at Bonefish Grill was an experience we'll cherish forever. The food was not just phenomenal; it was a culinary masterpiece. Every dish was prepared to perfection, and the flavors were simply exquisite. The staff went above and beyond to make our evening special. They were not only friendly and kind but also incredibly attentive, adding an extra layer of warmth to the entire dining experience. From the moment we stepped in, we were greeted with genuine warmth and congratulations on our anniversary, setting a delightful tone for the evening. The attention to detail and personalized care from the staff made us feel truly valued as guests. Their knowledge of the menu and their recommendations only enhanced our dining experience. The ambiance was perfect for a romantic celebration, allowing us to focus on each other and the wonderful meal before us. From the elegant setting to the delectable food, every aspect of our visit was a testament to Bonefish Grill's commitment to providing an exceptional dining experience. We cannot thank the Bonefish Grill team enough for making our anniversary so memorable. This will certainly not be our last visit. Thank you for everything. C
customer
A Night to Remember: Celebrating Love at Bonefish Grill
Reflecting on our 39th Wedding Anniversary, my spouse and I chose Bonefish Grill for a memorable evening. As we entered, we were greeted by a warm and friendly staff, setting a delightful tone for the night ahead. The ambience was cozy and inviting, perfect for our special celebration. Now, let's talk about the food - it was nothing short of phenomenal. Each dish was crafted with precision and care, tantalizing our taste buds with every bite. From the appetizers to the main course, every dish was a culinary masterpiece. The staff's attentiveness and genuine kindness added an extra layer of joy to our dining experience. Their impeccable service truly made us feel like cherished guests, enhancing the overall ambiance of the evening. Thank you, Bonefish Grill, for creating a night to remember. Your exceptional food, welcoming staff, and beautiful ambiance made our anniversary celebration truly special. We look forward to many more memorable dining experiences with you. O
Oma Balgobin
I am deeply disappointed with my recent…
I recently had the pleasure of dining at Bonefish Grill, and I cannot stop raving about my experience. From the moment I walked in, I was greeted by a warm and inviting atmosphere. The staff was incredibly friendly and attentive, making me feel right at home. I started with the Bang Bang Shrimp, and it was out of this world! The perfect blend of crispy and tender, with a sauce that was just the right amount of spicy. For my main course, I ordered the Imperial fish, and let me tell you, it was a game-changer. The fish was incredibly fresh and cooked to perfection. Each bite melted in my mouth, leaving me wanting more. To top it off, I indulged in the Cajun pasta, and it was a flavor explosion! The perfect balance of spices and a robust, savory taste that left me speechless. Every dish was an absolute delight, and I left feeling satisfied and content. I cannot recommend Bonefish Grill enough to anyone looking for a top-notch dining experience. The quality of the food, the exceptional service, and the overall ambiance have made me a loyal customer. Trust me, you do not want to miss out on this culinary gem!
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Introduction
Bonefish Grill is a renowned seafood restaurant chain that offers a diverse menu of fresh fish, succulent steaks, and hand-crafted cocktails. With more than 200 locations across the United States, Bonefish Grill has become a go-to destination for seafood lovers looking for a high-quality dining experience.
Pros:
- Wide variety of seafood dishes
- Fresh ingredients
- Excellent flavor and presentation
- Hand-crafted cocktails
- Attentive and knowledgeable staff
- Cozy and inviting atmosphere
Cons:
- Can be pricey for some customers
- Limited vegetarian and vegan options
- Occasionally long wait times during peak hours
User Experience:
Visiting Bonefish Grill's website provides users with a seamless and intuitive experience. The website design is visually appealing, featuring vibrant images of their mouthwatering dishes. The navigation is user-friendly, allowing visitors to easily find information about the menu, locations, and promotions. The website also includes an online reservation system, making it convenient for customers to secure a table in advance.
Pricing and Value for Money:
While Bonefish Grill's prices may be higher compared to some other casual dining options, they deliver excellent value for money. The quality of the ingredients and the skillful preparation of the dishes justify the prices. The generous portions and the overall dining experience contribute to the value customers receive when dining at Bonefish Grill.
Customer Service:
Bonefish Grill prides itself on providing exceptional customer service. The staff is attentive, friendly, and knowledgeable about the menu offerings. They are always available to answer questions and provide recommendations to enhance the dining experience. Customer satisfaction is a top priority for Bonefish Grill, and they consistently strive to meet and exceed expectations.
Product Quality and Selection:
Bonefish Grill's commitment to using fresh and high-quality ingredients is evident in their menu. From a wide range of seafood options including salmon, shrimp, and lobster to hand-cut steaks, there is something for everyone. The menu also offers gluten-free and vegetarian options. Each dish is thoughtfully crafted, resulting in a harmonious blend of flavors, textures, and presentation.
Website Usability:
The Bonefish Grill website is designed with user-friendliness in mind. It loads quickly and is responsive across different devices. The menu is easy to navigate, allowing users to filter options based on their preferences. The online reservation system is a convenient feature that streamlines the booking process. The website also provides links to social media platforms, allowing users to stay updated with the latest promotions and events.
Returns and Exchanges:
Bonefish Grill does not offer returns or exchanges for food products due to health and safety regulations. However, if there is an issue with the order, the customer service team is ready to assist and find a satisfactory solution.
Promotions and Discounts:
Bonefish Grill regularly offers promotions and discounts to enhance the value for their customers. These promotions can include happy hour specials, seasonal menus, and limited-time deals. Customers can find these offers on the website's dedicated promotions page or by signing up for the Bonefish Grill newsletter.
Reputation:
Bonefish Grill has built a strong reputation for providing top-notch seafood and dining experiences. With a focus on quality, freshness, and exceptional customer service, the restaurant chain has earned the trust and loyalty of its customers. Bonefish Grill is often recognized as one of the leading seafood restaurants in the industry.
Payment Options:
- Credit cards (Visa, Mastercard, American Express, Discover)
- Debit cards
- Gift cards
Loyalty Programs:
Bonefish Grill offers a loyalty program called "Dine Rewards." Members can earn points on every visit and enjoy exclusive perks such as discounts and priority seating. The program offers a seamless digital experience through a mobile app, making it convenient for customers to track their rewards and benefits.
Customer Reviews:
Customers generally rave about their experiences at Bonefish Grill. They often highlight the superior flavor and freshness of the seafood options. The attentive and knowledgeable staff, along with the inviting atmosphere, are also frequently praised. However, some customers mention the potential wait times during busy periods as a downside to their experience.
Community Involvement:
Bonefish Grill is actively involved in community initiatives and charitable efforts. They often support local causes and events, demonstrating their commitment to making a positive impact beyond their restaurant doors. This community involvement helps foster a sense of loyalty and trust among customers.
Shipping and Costs:
Bonefish Grill does not ship their food products directly to customers. However, they offer gift cards that can be purchased online and shipped to the desired recipient.
In conclusion, Bonefish Grill is a top-notch seafood restaurant chain that delivers a remarkable dining experience. With a focus on quality, innovative flavors, and attentive service, they have established themselves as a leader in the industry. Their website provides a seamless user experience, and their commitment to customer satisfaction is evident in every aspect of their operations.