Users Voice for Bonprix

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Bonprix Overall rating
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Review article published on: 27 Dec 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 2.2 5 5 5
Jan 2023 5 5 5 1.7 2.2 4.9
Feb 2023 5 1.8 1.3 5 5 3
Mar 2023 5 5 1.2 5 5 5
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Detailed Bonprix Review by

Introduction is an online fashion store that offers a wide range of clothing, footwear, and accessories for women, men, and children. The company is a part of the Otto Group, which is one of the world's largest online retailers. has been in operation for over 30 years, and it currently serves customers in several countries across Europe.

Pros and Cons

  • Wide variety of clothes, shoes, and accessories for all ages and sizes.
  • Affordable prices on most items.
  • Free delivery on orders of CZK 1,000 or more.
  • User-friendly website that is easy to navigate.
  • Some products may not be available in all sizes and colors.
  • Delivery may take up to several days.
  • Some items may be out of stock.
  • Not many payment options are available.

User Experience

The website is well-designed, and it is easy to find what you are looking for. The site is divided into categories such as Women, Men, and Kids, making it simple to browse products. The product pages are also user-friendly and include high-quality images and detailed descriptions.

Pricing and Value for Money offers affordable prices on most items, and the company frequently runs promotions and discounts. The quality of the products is generally good, and they offer good value for money. However, some items may be slightly more expensive than similar products on other online stores.


Some of the alternatives to include, About You, and H&M. These stores offer similar products at similar prices, but they may have different promotions and discounts.

Customer Service offers customer support via phone and email. The company provides a detailed FAQ section that answers most common questions. Returns and exchanges are also easy to initiate, with a 14-day return policy on all items.

Product Quality and Selection

The quality of the products offered by is generally good, with a focus on affordable fashion. The selection of products is extensive, with a wide range of styles and sizes available for women, men, and children.

Website Usability

The website is user-friendly and easy to navigate. The site is well-organized and includes helpful features such as filtering and sorting options. The checkout process is also straightforward and easy to follow.

Returns and Exchanges offers a 14-day return policy on all items. The company provides a prepaid return label, and the return process is straightforward. Exchanges are also easy to initiate, with options to exchange items for a different size or color.

Promotions and Discounts frequently runs promotions and discounts on its products. The company also offers a loyalty program that rewards customers with exclusive discounts and offers.

Reputation has a good reputation for offering affordable fashion and providing good customer service. The company has been in operation for over 30 years, and it is a part of the Otto Group, which is a well-established name in the online retail industry.

Payment Options offers a limited number of payment options, including credit card and PayPal. The company does not currently accept payment via bank transfer or cash on delivery.

Loyalty Programs offers a loyalty program that rewards customers with exclusive discounts and offers. The program is free to join, and members receive points for every purchase they make on the site.

Customer Reviews

Customer reviews of are generally positive. Customers praise the affordability of the products and the quality of customer service. Some customers note that some items may be out of stock or that delivery can take longer than expected.

Community Involvement does not have a specific community involvement program.

Shipping and Costs offers free delivery on orders of CZK 1,000 or more. Delivery times vary depending on the shipping method and location, but typically take between 2-5 business days. The company also offers express delivery options for an additional fee.

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