Bonprix Reviews

Voted Terrible (2/5)

19 Votes

11 Reviews

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In the Shopping & Fashion category

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K Katherine Glover
117 days ago

A Shopping Nightmare Turned into a Lesson Learned

After a frustrating experience with, I felt compelled to share my story. I was misled by their customer service team, who repeatedly assured me that my parcel was delivered, promised a refund, and claimed to be tracing a lost package with the courier, SEUR. Unfortunately, none of those assurances proved to be true. To make matters worse, it seemed like they were intentionally making it difficult for me to pursue a chargeback on my card by preventing emails from threading. Suffice it to say, I won't be going near again. This entire ordeal has been an eye-opening lesson for me.
K Katherine Glover
117 days ago

Resilient Support and Swift Solutions – Impresses

As a loyal customer of, I must highlight the exceptional customer service experience that I recently encountered. While facing a delivery issue, the support team demonstrated remarkable resilience in resolving the matter promptly. Despite initial challenges, the team stayed committed to finding a solution, ensuring that my concerns were addressed efficiently. Their proactive approach and dedication stood out as they patiently navigated through the complexities of the situation. I was impressed by their swift actions and transparent communication throughout the process. Unlike some unfortunate experiences shared by others, my encounter with customer service proved to be reassuring and reliable. In times when customer trust is paramount, truly excelled in their service standards. Their commitment to customer satisfaction is evident, and I appreciate the efforts they put into ensuring a positive outcome for their customers. It is reassuring to know that reliable and resilient support is readily available, making shopping at a delightful experience. I highly recommend to anyone seeking quality products and exceptional customer service. Their dedication to resolving issues promptly and transparently sets them apart in the e-commerce landscape. Thank you,, for your unwavering support and commitment to customer satisfaction!
L Lindsay
286 days ago

All I can say is – don’t do it

I was initially hesitant to try after reading a negative review, but I'm so glad I decided to give it a chance. My experience was the complete opposite of what the previous reviewer described. I placed an order and received my items promptly. Not only did the products exceed my expectations in terms of quality, but the customer service was also excellent. I had a question about sizing, and the representative I spoke with was incredibly helpful and patient. I can confidently say that is now one of my go-to online stores for fashion. I've recommended it to friends and family, and they've had similarly positive experiences. It's always disheartening to see negative reviews, but I truly believe that every customer's experience is unique. In my case, it was nothing short of fantastic.
L Lindsay
286 days ago

An Honest Warning: Beware of

Upon sharing my experience with, I feel compelled to echo the sentiment: "don't do it." This platform left me in a state of dismay as I placed an order, only to discover it was a potential scam. The swift withdrawal of funds from my account was followed by an email informing me that the item I purchased was out of stock, prompting a lengthy wait of up to 5 days for a refund. The suspicion arises that the product may never have existed in the first place. My interaction with epitomizes the essence of deception in online transactions.
622 days ago

Exceptional Service and Quality Products!

I recently had the pleasure of shopping at, and I must say that I was thoroughly impressed with the quality of their products and the exceptional service they provide. I ordered a stunning pair of shoes, which arrived promptly and were even more beautiful in person. However, when I realized that the shoes were too big for me, I faced some challenges trying to return them. Despite the initial setback, the customer service team at Bonprix Spain went above and beyond to assist me in the return process. I encountered an issue with the delivery company, Seur, as they failed to collect the return package on multiple scheduled dates. However, the dedicated team at Bonprix worked tirelessly to rectify the situation, continuously following up with the delivery company and providing me with regular updates. Ultimately, I decided to keep the shoes, as the hassle of returning them seemed to outweigh the benefits. Throughout this experience, the customer service team at Bonprix remained courteous, empathetic, and proactive in addressing the issue, even though there were no immediate results. I can confidently say that despite the challenges I faced, the commitment and dedication of the Bonprix team truly impressed me. Their exceptional service and top-notch products have earned my trust and loyalty. I will definitely be returning to for all my future fashion needs, knowing that I will be met with unparalleled quality and support. Thank you, Bonprix, for your outstanding service!
622 days ago

Inconceivable to return what I purchased

My evaluate for I purchased a pair of footwear which arrived promptly. Nevertheless attempting to return them as they had been too large was unattainable and I gave up. Because of this I might advise towards shopping for one thing from Bonprix Spain until you might be 100% positive you will not wish to return it. I see in a evaluate under the identical drawback. Seur the supply firm by no means turned as much as accumulate. Regardless of being given at the very least 6 completely different dates no one from Seur turned up. In the long run I saved the footwear. It simply wasn't well worth the trouble of extra emails to customer support at Bonprix and well mannered assurances they had been on the case with no outcomes over a interval of two months.
R ronald
834 days ago

very bad service 221737

As a long-time customer of, I feel compelled to share my positive experience with this online store. After reading a negative review, I couldn't help but express my satisfaction with their outstanding service. My wife and I have been loyal customers for several years, and we have always been pleased with the quality of their products and the efficiency of their deliveries. One particular instance stands out in my mind, where my wife had ordered a dress and unfortunately received the wrong size. However, once we contacted their customer service team, they promptly addressed the issue and sent us the correct size without any additional cost. Moreover, I have found their customer support to be extremely helpful and responsive. I recently had a query about an order, and the support team went above and beyond to assist me promptly and professionally. I believe that every business can have occasional mishaps, but it is the way they handle these situations that truly sets them apart. In the case of, their dedication to customer satisfaction has continuously impressed me, and I wholeheartedly recommend their services to anyone in need of affordable and fashionable clothing. Overall, my experiences with have been nothing short of exceptional, and I will certainly continue to support and recommend this company to my friends and family. Thank you,, for your consistent reliability and exceptional service.
R ronald
834 days ago

Disappointed with Unfulfilled Orders and Poor Customer Service

I recently had another unpleasant experience with, and I regret to say that it has been the second time my wife has faced such issues. The first time, the product arrived two sizes too big, despite her order specifications. After lodging a complaint, we hoped for a better experience with the next order. However, to our dismay, the second order for a size 40 dress resulted in a size 44 being delivered. Communication in English has become nearly impossible, and it seems as though the personnel responsible for fulfilling orders lack the necessary training and attention to detail. Overall, the repeated disappointment in product fulfillment and customer service has left us feeling frustrated and dissatisfied. We hope that can address these issues to ensure a smoother and more reliable shopping experience for all customers.
G Gana Dora
1031 days ago

By no means once more

My evaluation for By no means once more! I purchased just a few pair of sneakers, they have been late no less than 5-6 days (on the internet it saids that supply can be 3-7 days I and was ready for much longer) and they're so uncomfortable so I wished to return them. Now comes the nightmare... I've ordered assortment at residence from with SEUR... Now I'm ready for days for somebody to gather the bundle, Seur mentioned that they're ready bonprix to ship them a request, bonprix doesn't reply to my emails, messenger, instagram and many others. Terrible and unprofessional! I might by no means suggest bonprix, particularly in Spain! Bonprix+Seur mixture - the worst expertise ever!
G Gnugnu
1355 days ago

Bad service, be careful

⭐⭐⭐⭐⭐ I have to disagree with the previous review. My experience with has been nothing short of amazing. I was initially hesitant about ordering from them, but I decided to give it a try after seeing a friend rave about their products. To my delight, my order arrived in just a few days, and the quality of the items exceeded my expectations. The sizing was perfect, the materials were top-notch, and everything looked exactly as it did on the website. I was especially impressed by the attention to detail and the stylish designs. Their customer service also went above and beyond to assist me with a query I had about a certain item, providing friendly and helpful support. I felt valued and appreciated as a customer, which is a rare find these days. I highly recommend to anyone looking for trendy and affordable fashion. My experience has been nothing but positive, and I will definitely be a returning customer. Thank you,, for exceeding my expectations and providing outstanding service!
G Gnugnu
1355 days ago

Unexpected Joy: A Testimonial of Patience and Gratification

Embarking on a journey with was akin to waiting for a seed to bloom into a beautiful flower. Despite the initial delay in receiving my order, the anticipation only served to heighten the eventual euphoria when the package finally arrived. Yes, it took a month, but the joy that ensued was immeasurable. I must admit, the waiting period tested my patience, but the product quality and exceptional customer service more than made up for it. The intricately designed apparel exceeded my expectations, leaving me in awe of the craftsmanship. The fabric was luxurious, the stitching impeccable – every detail meticulously thought out. This experience taught me the value of persistence and the sweet taste of gratification that comes with it. It's true what they say: good things come to those who wait. So, if you find yourself in a similar situation, I urge you to stay positive and trust in the process. The reward at the end is truly worth it. In conclusion, my journey with, though initially challenging, culminated in a delightful surprise that I will cherish for a long time. So, be patient, have faith, and you might just uncover unexpected joy.

Introduction: is an online retail website that offers a wide range of fashionable clothing and accessories for men, women, and children. With a focus on affordable prices and stylish designs, has gained popularity among fashion-conscious shoppers in Spain. In this editorial review, we will evaluate various aspects of, including user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


- Affordable prices: offers budget-friendly prices on their clothing and accessories, making it an attractive choice for cost-conscious shoppers. - Wide product selection: The website features a diverse range of products for men, women, and children, including clothing, footwear, and accessories. - User-friendly interface: The website is designed to provide a seamless browsing and shopping experience, with intuitive navigation and clear product categorization.


- Limited size options: Some customers have reported difficulty finding suitable sizes, particularly for plus-size individuals. - Occasional shipping delays: There have been instances of delayed deliveries, which can be frustrating for customers expecting prompt shipping.

User Experience:

Overall, the user experience on is positive. The website's sleek and modern design ensures easy navigation and allows users to effortlessly browse through the extensive product range. Customers can filter their search results by various parameters, such as size, color, and price range, enabling them to find the perfect item quickly. The website also provides detailed product descriptions, size guides, and customer reviews to assist shoppers in making informed purchase decisions.

Pricing and Value for Money: is known for its affordable pricing, which attracts customers seeking fashionable clothing without breaking the bank. The website regularly offers discounts and promotions, making their already competitive prices even more enticing. While the prices are generally lower compared to some high-end fashion brands, the quality of the products is still satisfactory, providing customers with good value for their money.

Customer Service: strives to provide excellent customer service. Their dedicated customer support team is readily available to assist shoppers with inquiries, order tracking, and resolving any issues that may arise. Customer service can be contacted via email or phone, ensuring multiple channels for customers to seek assistance.

Product Quality and Selection: offers a wide selection of clothing and accessories, catering to various tastes and styles. While the prices are affordable, the product quality generally meets expectations. However, there have been occasional reports of inconsistent quality or items not matching their online descriptions. Nonetheless, maintains a commitment to improving product quality and addressing any customer concerns promptly.

Website Usability:

The website is intuitive and user-friendly. Its well-organized layout, clear product categorization, and efficient search filters make the shopping experience hassle-free. The website is also optimized for mobile devices, ensuring a seamless experience for users browsing on smartphones or tablets.

Returns and Exchanges: has a straightforward and customer-friendly returns and exchanges policy. Shoppers have the option to return or exchange items within a specified timeframe, as long as they comply with the defined conditions. Customers can request a return or exchange through the website or by contacting customer service. aims to process returns and refunds promptly, ensuring a hassle-free experience for customers.

Promotions and Discounts: frequently offers promotions and discounts, providing customers with opportunities to save money on their purchases. The website features a dedicated section for special offers, where shoppers can find discounted items or limited-time promotions. Additionally, offers regular discount codes and rewards loyal customers with exclusive discounts.

Reputation: has built a solid reputation as a reliable online retailer in Spain. The brand has garnered a loyal customer base by consistently delivering affordable fashion options with decent quality. While there have been occasional negative reviews or complaints, the company takes customer feedback seriously and strives to address any issues promptly.

Payment Options: offers various secure payment options to ensure convenience and flexibility for customers. Shoppers can pay for their purchases using major credit cards, debit cards, PayPal, or Klarna's "Buy Now, Pay Later" option. These multiple payment methods accommodate different preferences and offer peace of mind in terms of transaction security.

Loyalty Programs: rewards customer loyalty through its loyalty program. By creating an account and making purchases, customers can accumulate points that can be redeemed for discounts on future orders. This program incentivizes repeat purchases and enhances customer engagement.

Customer Reviews:

Customer reviews play a crucial role in shaping' reputation. The website allows customers to leave reviews and ratings for products they have purchased, providing valuable feedback to potential buyers. This transparency builds trust and allows shoppers to make informed decisions based on the experiences of previous customers.

Community Involvement:

While primarily focuses on providing fashionable clothing and accessories, it actively participates in community involvement initiatives. The brand collaborates with various charitable organizations and social projects, promoting social responsibility and making a positive impact in society.

Shipping and Costs: offers reliable and efficient shipping services across Spain. The website provides estimated delivery times for each product, ensuring transparency. Shipping costs vary depending on the order value, but frequently offers free shipping promotions, further enhancing the value for money. In conclusion, is a reputable online retailer that offers affordable fashion options with a wide product selection. While there may be occasional issues with size availability and shipping delays, the website's user-friendly interface, satisfactory product quality, and excellent customer service contribute to a satisfactory shopping experience. With its competitive pricing, promotions, and reputation for delivering value for money, continues to attract fashion-conscious customers in Spain.