Boohoo Reviews

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385 Reviews

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In the Fashion Accessories Store category

Pie-Chart Analysis

14% users rated Terrible
1% users rated Poor
2% users rated Average
9% users rated Very Good
74% users rated Excellent
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T Tash
13 days ago

Quick solution to a small issue

My review for boohoo.com I had a small issue with a purchase, contacted customer service and they were absolutely brilliant. Send the damaged item back and was told I’d receive a replacement next day! Super stuff, well done Boohoo and team!
A Abbey McIntyre
13 days ago

Exceptional Customer Service at its Best!

I cannot express my gratitude enough for the exceptional service I received from boohoo.com, and I have to give a special shoutout to Raphael for going above and beyond. After running into an issue with my refund, I reached out to their customer service team on a Sunday. To my surprise, I received a prompt response and within just 10 minutes, my refund was processed and sorted out seamlessly. This level of efficiency and commitment to resolving customer concerns has truly solidified my loyalty to boohoo.com. Thank you, Raphael, and the entire team, for your outstanding service!
R Rachel Bunting
13 days ago

The Ultimate Customer Service Experience: A Grateful Testimonial for Boohoo.com

Let me start off by saying, the customer service at boohoo.com is absolutely outstanding. I recently had an issue with a refund for a pair of jeans that I had returned. After patiently waiting for the 28 days for the refund, I realized that it never arrived. Feeling a bit disheartened, I reached out to the support team and was lucky enough to have Harjan assisting me. The way Harjan handled my issue was beyond impressive. Not only did he respond promptly, but he also resolved the matter within minutes. I can't express my gratitude enough for his efficiency and willingness to help. It's clear that boohoo.com values its customers and is committed to providing exceptional service. Thanks to Harjan and the entire team at boohoo.com, I can confidently say that I will continue to be a loyal customer. This experience has solidified my trust in the brand and I look forward to future shopping experiences with the peace of mind that, should any issues arise, they will be handled professionally and promptly. Thank you, boohoo.com, for setting the bar high when it comes to customer satisfaction. I am truly impressed and grateful for the top-notch service I received.
T Tricia Thomson
13 days ago

Outstanding Customer Service and Hassle-Free Returns

I cannot express how impressed I am with my recent experience at boohoo.com. Not only did I receive a load of amazing clothing options, but when I encountered a small issue with a missing item in my order, the customer service provided by Stacie B was truly exceptional. Through a quick and efficient live chat, Stacie addressed my concern immediately, providing a solution that left me feeling valued and appreciated as a customer. What really sets boohoo.com apart is their hassle-free returns process. Returning items was incredibly easy and stress-free, which is a huge plus when shopping online. Thanks to this outstanding customer service and seamless shopping experience, I won’t hesitate to order from boohoo.com again in the future. Thank you, boohoo.com, for going above and beyond to ensure customer satisfaction!
Z 1233 nite 31
13 days ago

Exceptional Customer Service and Hassle-Free Returns!

Let me start by saying that my overall experience with boohoo.com has been nothing short of exceptional. I did encounter a hiccup with returning a couple of items from separate orders, but the customer service team went above and beyond to rectify the situation. After realizing that some of the items I received were incorrect or in the wrong size, I reached out to the customer service team for assistance. They were incredibly responsive and empathetic, acknowledging the inconvenience I had faced. They promptly guided me through the return process and assured me that I would receive a refund for the returned items. Although there was a slight delay in the refund process, the team proactively followed up with me and provided regular updates. Their transparency and dedication to resolving the issue promptly were truly commendable. In the end, I received my full refund without any further complications. The level of professionalism and genuine care exhibited by the customer service team has truly won me over as a loyal customer. I felt valued and heard throughout the entire process, which speaks volumes about the company's commitment to customer satisfaction. I highly recommend boohoo.com for their trendy fashion pieces, as well as their top-notch customer service. They have turned what could have been a frustrating experience into a shining example of stellar service. A big shoutout to the entire team for their hard work and dedication to ensuring a seamless and enjoyable shopping experience. I will definitely be a returning customer and will continue to sing their praises to all of my friends and family. Thank you, boohoo.com!
S Sophia Wan
13 days ago

Andy’s Exceptional Service Saved the Day!

My experience with boohoo.com was nothing short of exceptional, all thanks to Andy's prompt and efficient assistance. When my parcel was mistakenly delivered to the wrong address and subsequently returned to the warehouse, I was understandably worried. However, Andy's proactive approach and dedication to resolving the issue swiftly put my mind at ease. His professionalism and commitment to customer satisfaction were truly commendable. I'm grateful for the seamless resolution and outstanding service provided by Andy. Thank you!
J Jodie
13 days ago

Great customer service. Unfortunate faulty embroidery on trousers.

My review for boohoo.com Received some gorgeous embroidered trousers, unfortunately they arrived with some of the embroidery unravelled. Rob W answered my complaint via chat and resolved the issue quickly.
K Katie Gorringe
13 days ago

Excellent service

My review for boohoo.com Ordered a gilet which is beautiful, wore it once and the material on the inside had came apart, customer service team very helpful and quick with response, and have sent out another one to be delivered asap. Thank you John S and Maribeth M excellent service
S Sarah
13 days ago

Exemplary Service and Unrivalled Quality

I am thrilled to share my experience with boohoo.com's premier delivery service. Their commitment to next day delivery has truly exceeded my expectations. I signed up for their premier service with high hopes, and I was not disappointed. The convenience of receiving my parcels so promptly has been a game-changer for me. I've been able to enjoy my purchases without any unnecessary delays. Moreover, the quality of their products has been consistently impressive, enhancing my overall satisfaction as a customer. The seamless online shopping experience, coupled with their swift delivery, has made me a loyal and satisfied customer. I wholeheartedly recommend boohoo.com to anyone looking for an exceptional online shopping experience. Their dedication to providing top-notch service and products is truly commendable, and I look forward to continuing my relationship with this outstanding brand. Thank you, boohoo.com, for setting the bar high and exceeding it at every turn!
D DR
14 days ago

Boohoo.com Goes Above and Beyond with Outstanding Customer Support

Boohoo.com has truly exceeded my expectations with their exceptional customer support. Despite a minor hiccup in my order, their team, especially Lenny, went above and beyond to rectify the situation promptly and efficiently. Not only did they refund the entire amount for the missing item that was out of stock, but they also went the extra mile by offering me a complimentary express delivery on my next order. I cannot emphasize enough how much I appreciate their proactive approach in resolving issues and ensuring customer satisfaction. It's rare to encounter such dedication to customer support, and Boohoo.com has certainly won my loyalty with their outstanding service. Thank you, Lenny and the Boohoo team, for your swift assistance and genuine care for your customers!
S Sc
14 days ago

Not happy with delivery

My review for boohoo.com Not happy with delivery. Parcel was left on the doorstep very visible to people walking by. I was so worried it would be stolen I had to rush home from a family outing wasting my petrol and I was too stressed to enjoy myself. Contacted boohoo and all they said is they will give feedback. I feel as if a refund for delivery should be the least they could do. Wasted time petrol and caused unnecessary stress. Won’t bother buying again
J Jade Tran
14 days ago

Quality all around

My review for boohoo.com I really like the clothes and the fit of them. The sizes are pretty spot on. I ordered these flare trousers and they ripped at the seam unfortunately. I emailed in and asked about returning them or exchanging them and the customer support was fantastic! The names of those that really helped contribute to such an amazing experience are Maria G, John L, and El
C Consumer
14 days ago

Don’t bother

My review for boohoo.com Don’t bother. Customer service is abysmal. Accused me of fraud over a parcel which was delivered to the wrong address. Had to raise a complaint with Klarna. They won’t see reason even with photographic proof from Evri stating this went to a different address. Not worth the hassle.
D Deb Cutter
14 days ago

Had a little issue

My review for boohoo.com Had a little issue with an refund but the second I contacted boohoo team it was rectified, can honestly say it was very easy-to approach , massive thanks to leanardoPaulaJesie And Kimberley A , 10/10 foe All round customer service skills x
R Rafiat Dada
14 days ago

Unparalleled Customer Service: Judy H from Boohoo.com Went Above and Beyond!

Boohoo.com has truly impressed me with their exceptional customer service, particularly the swift and delightful assistance I received from Judy H. After reaching out to Boohoo help on Twitter and not receiving a response for days, I was feeling quite frustrated. However, when I messaged Boohoo via another channel, Judy H promptly addressed my query within minutes. Her efficiency and pleasant demeanor made the entire experience a breeze. I couldn't be more grateful for the outstanding support I received. Judy H's dedication to ensuring customer satisfaction has undoubtedly won my loyalty. Thank you, Boohoo.com, and a special thanks to Judy H for going above and beyond!

Introduction

Boohoo.com is a UK-based online fashion retailer that operates in several countries around the world. The company was founded in 2006 and has quickly become one of the top fashion destinations for young adults. Boohoo.com?s extensive collection of trendy and affordable clothing, coupled with their impressive website makes them a popular choice for fashion-conscious shoppers.

Pros and Cons

Pros: - Large selection of fashionable clothing at affordable prices - Frequent sales and promotions - Offers a wide range of sizes, including plus sizes - Offers free shipping on orders over a certain amount - Easy to navigate website Cons: - Inconsistent sizing and quality of products - Shipping can sometimes take longer than expected - Some customers have experienced issues with returns and refunds

User Experience

Boohoo.com?s website is easy to navigate with a modern and stylish design. The search function is efficient, and the site is easy to browse through with intuitive subcategories. The site also enables customization, where users can filter by price, size, colour, and other options. The checkout process is also fast, easy and user-friendly.

Pricing and Value for Money

Boohoo.com?s prices are extremely affordable, with prices ranging from $10 to $100. The company often runs sales and promotions, so customers can save even more. With an extensive collection, customers of different budgets can find something to suit their preferences and pockets.

Alternatives

Some alternatives to Boohoo.com include ASOS, Missguided, PrettyLittleThing, and Shein. All of these retailers use similar types of styles to Boohoo, offer similar pricing and some are available in different countries.

Customer Service

Boohoo.com offers customer service via email or social media channels. They also have a comprehensive FAQ section on their website, which covers topics related to ordering, shipping, returns, and refunds. However, some customers have voiced dissatisfaction with their customer service following issues with returns and refunds.

Product Quality and Selection

Boohoo.com offers a wide range of clothing and accessories for men and women. Their styles mostly cater to young adults who are into trendy, fast fashion. The quality of the clothing can be inconsistent, with some items being of better quality than others.

Website Usability

Boohoo.com?s website is easy to navigate with an intuitive interface. Customers can filter the products by category, price, size, and colour, while also displaying alternative products based on customer search queries. The user reviews and ratings feature of the site make it easier for customers to make informed purchasing decisions.

Returns and Exchanges

Boohoo.com has a 14-day returns policy. The returns process is easy, and customers can simply complete an online form to initiate a return. The company offers free returns within the UK and a range of options for international orders.

Promotions and Discounts

Boohoo.com offers regular sales and promotions that can provide substantial savings for customers. They also have special offers, such as student discounts, that give customers additional savings off their purchases.

Reputation

Boohoo.com has had some negative publicity, particularly regarding the working conditions in their factories, prompting several high-profile retailers to discontinue their supply. However, the company has responded to these concerns by committing to improvements and investment, including promises of transparency and independent audits.

Payment Options

Boohoo.com offers a wide range of payment options, including Visa, Mastercard, American Express, PayPal, Clearpay, and Klarna. These payment options make the checkout process convenient and accessible for customers.

Loyalty Programs

Boohoo.com does not currently have a loyalty program in place.

Customer Reviews

Boohoo.com has a mix of positive and negative reviews online. Positive reviews highlight the affordable prices and trendy clothing offered on the site. Negative reviews primarily relate to quality and sizing issues, as well as slow shipping and poor customer service.

Community Involvement

Boohoo.com has launched several initiatives designed to give back to local communities, including charity fundraising events and sponsoring local sports teams. They have also actively contributed to the local economy by opening a new automated warehouse that provides over 1,000 jobs.

Shipping and Costs

Boohoo.com offers a range of shipping options, including standard, express, and next-day delivery. Shipping costs depend on the delivery option selected and the destination. Free shipping is available for orders over a certain amount. In conclusion, Boohoo.com offers trendy clothing at attractive prices with accessible payment options and shipping methods. Although there are some negative reviews regarding quality and sizing, customers can make returns and exchanges easily, and the website provides substantial information on its FAQ page. Finally, the initiative to be more transparent and make profound investments in some of its operating countries is a great step towards addressing the company?s ethical issues.