Users Voice for Boohoo

22% users rated Terrible
1% users rated Poor
0% users rated Average
2% users rated Very Good
74% users rated Excellent
Pie Chart Review Representation for Boohoo
Boohoo Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 15 Jul 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 3.5 1 1.4 4.2 2.8 4.6
Nov 2022 4.3 1 1.1 2.8 2 4.2
Dec 2022 5 5 5 5 5 5
Jan 2023 3.9 1 1.3 3.4 5 3.6
Mar 2023 3.3 5 5 5 1.8 5
Line Chart for Rating of peer stores

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Detailed Boohoo Review by

Introduction

Boohoo.com is a UK-based online fashion retailer that operates in several countries around the world. The company was founded in 2006 and has quickly become one of the top fashion destinations for young adults. Boohoo.com’s extensive collection of trendy and affordable clothing, coupled with their impressive website makes them a popular choice for fashion-conscious shoppers.

Pros and Cons

Pros: - Large selection of fashionable clothing at affordable prices - Frequent sales and promotions - Offers a wide range of sizes, including plus sizes - Offers free shipping on orders over a certain amount - Easy to navigate website Cons: - Inconsistent sizing and quality of products - Shipping can sometimes take longer than expected - Some customers have experienced issues with returns and refunds

User Experience

Boohoo.com’s website is easy to navigate with a modern and stylish design. The search function is efficient, and the site is easy to browse through with intuitive subcategories. The site also enables customization, where users can filter by price, size, colour, and other options. The checkout process is also fast, easy and user-friendly.

Pricing and Value for Money

Boohoo.com’s prices are extremely affordable, with prices ranging from $10 to $100. The company often runs sales and promotions, so customers can save even more. With an extensive collection, customers of different budgets can find something to suit their preferences and pockets.

Alternatives

Some alternatives to Boohoo.com include ASOS, Missguided, PrettyLittleThing, and Shein. All of these retailers use similar types of styles to Boohoo, offer similar pricing and some are available in different countries.

Customer Service

Boohoo.com offers customer service via email or social media channels. They also have a comprehensive FAQ section on their website, which covers topics related to ordering, shipping, returns, and refunds. However, some customers have voiced dissatisfaction with their customer service following issues with returns and refunds.

Product Quality and Selection

Boohoo.com offers a wide range of clothing and accessories for men and women. Their styles mostly cater to young adults who are into trendy, fast fashion. The quality of the clothing can be inconsistent, with some items being of better quality than others.

Website Usability

Boohoo.com’s website is easy to navigate with an intuitive interface. Customers can filter the products by category, price, size, and colour, while also displaying alternative products based on customer search queries. The user reviews and ratings feature of the site make it easier for customers to make informed purchasing decisions.

Returns and Exchanges

Boohoo.com has a 14-day returns policy. The returns process is easy, and customers can simply complete an online form to initiate a return. The company offers free returns within the UK and a range of options for international orders.

Promotions and Discounts

Boohoo.com offers regular sales and promotions that can provide substantial savings for customers. They also have special offers, such as student discounts, that give customers additional savings off their purchases.

Reputation

Boohoo.com has had some negative publicity, particularly regarding the working conditions in their factories, prompting several high-profile retailers to discontinue their supply. However, the company has responded to these concerns by committing to improvements and investment, including promises of transparency and independent audits.

Payment Options

Boohoo.com offers a wide range of payment options, including Visa, Mastercard, American Express, PayPal, Clearpay, and Klarna. These payment options make the checkout process convenient and accessible for customers.

Loyalty Programs

Boohoo.com does not currently have a loyalty program in place.

Customer Reviews

Boohoo.com has a mix of positive and negative reviews online. Positive reviews highlight the affordable prices and trendy clothing offered on the site. Negative reviews primarily relate to quality and sizing issues, as well as slow shipping and poor customer service.

Community Involvement

Boohoo.com has launched several initiatives designed to give back to local communities, including charity fundraising events and sponsoring local sports teams. They have also actively contributed to the local economy by opening a new automated warehouse that provides over 1,000 jobs.

Shipping and Costs

Boohoo.com offers a range of shipping options, including standard, express, and next-day delivery. Shipping costs depend on the delivery option selected and the destination. Free shipping is available for orders over a certain amount. In conclusion, Boohoo.com offers trendy clothing at attractive prices with accessible payment options and shipping methods. Although there are some negative reviews regarding quality and sizing, customers can make returns and exchanges easily, and the website provides substantial information on its FAQ page. Finally, the initiative to be more transparent and make profound investments in some of its operating countries is a great step towards addressing the company’s ethical issues.

Boohoo Recent User Reviews

User Rating

5 stars

95

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Reviewer Name: Mehak Hassan

Review Submission Date: 2023-01-19

Review Title: JAYNE Y you're incredible ...
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Review Description: JAYNE Y you're incredible ...So, i mistakenly added the wrong address and been anxious about losing my money and parcel too. No one helped but Jayne Y. She made the whole process so smooth and corrected everything. Once again Jayne Y thank you so much

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Reviewer Name: felicity price

Review Submission Date: 2023-01-18

Review Title: Missing items sorted straight away
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Review Description: Unfortunately my Boohoo arrived tampered with. It had been opened and resealed with sellotape - it has never happened before! 2 items were missing and one skirt was damaged. I spoke to Daren H on virtual assistant who helped me out straight away apologising for the tampered parcel. Daren H arranged to have the missing items sent to me the very next day as well as a refund for the faulty skirt! I am stressed at the moment so the thought of having to chase this up filled me with dread but it was sorted so quickly and efficiently. Thank you!

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Reviewer Name: Racheal Conceicao

Review Submission Date: 2023-01-18

Review Title: Raja gave Amazing customer service today
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Review Description: Amazing customer service today from Raja, they were very helpful and quick to solve my problem. Thank you again and I won’t hesitate to use this customer service help if need be

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Reviewer Name: Leanne Hawken

Review Submission Date: 2023-01-18

Review Title: Decent clothes at a decent price
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Review Description: Decent clothes at a decent price. Rarely have i had a problem with anything however I had one small issue with my order. I contacted their online chat and Daren.H from BooHoos customer service helped me in an instant. Amazing customer service.

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Reviewer Name: Georgie Colley

Review Submission Date: 2023-01-18

Review Title: I dealt with Lindsay today after a…
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Review Description: I dealt with Lindsay today after a fault with my PIN number on my gift card, all of the team were amazing and so so helpful, problem solved and I got to spend my voucher with another one sent to me, super grateful and thank you xxxx

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Reviewer Name: Michael Pasque

Review Submission Date: 2023-01-18

Review Title: Super quick deliver
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Review Description: Super quick. I ordered at 10:30pm for next day delivery expecting it to be 2 days as it was so late but it arrived the next day. The overjacket I ordered was also a very good price for the quality.

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Reviewer Name: Miranda bates

Review Submission Date: 2023-01-18

Review Title: Awful customer services
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Review Description: Awful customer services, no phone number only live chat with different people each time. No parcel received, not delivered to the correct address and now I am out of pocket. Mainly I am disappointed that the service is awful. Constant repeated information without a care and even calling me the wrong name. I’d strongly recommend not using this company.

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Reviewer Name: Antonia-Leigh Gordon

Review Submission Date: 2023-01-18

Review Title: Stolen £40 out my bank
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Review Description: Stolen £40 out my bank You have taken 2 unauthorised payments out my bank of £20 and now are lying and saying that it has been refunded, the initial order has been refunded and a gift card supplied but the two other payments of £20 are still missing, essentially stolen money and nobody is responding to me

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Reviewer Name: Tugba

Review Submission Date: 2023-01-17

Review Title: Ordered a dress for my cousins party
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Review Description: Ordered a dress for my cousins party. They sent out the Same colour but totally different dress. I emailed them and they said to return it. Once I did they said they didn’t have that dress in stock and refunded me. What a waste of time.

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Reviewer Name: Jenna Stow

Review Submission Date: 2023-01-17

Review Title: Very good experience dealing with Daren…
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Review Description: Very good experience dealing with Daren H on the customer live chat. I had been struggling to get in touch with the boohoo customer service email. Daren helped me resolve one half of my issue and promises to get back to me regarding my other query. Boohoo needs more helpful people like Daren as the rest of the customer service platforms are pretty useless.