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Ratnakar Kallakuri
Don’t place any orders. Very Bad!!!
Exceptional Customer Service and Quick Delivery! I just had to share my positive experience with bookadda.com. I recently placed an order using ACADZONE in BookAdda, and I couldn't be happier with the service I received. From start to finish, the process was smooth and hassle-free. One of the standout aspects for me was the exceptional customer care I received. Whenever I had a query, their team was prompt and courteous in addressing it. I never felt ignored or left in the dark, which made the entire shopping experience a pleasant one. Additionally, the delivery was incredibly quick. Within just a few days, my order arrived at my doorstep in perfect condition. The status updates were frequent, and I always knew exactly where my order was in the shipping process. Overall, I highly recommend bookadda.com to anyone looking for a reliable and efficient online shopping experience. My recent experience with them has been nothing short of exceptional, and I will definitely be returning for future purchases. Thank you to the entire team for their outstanding service! R
Ratnakar Kallakuri
Exceptional Service and Superb Selections! A Must-Try for Book Lovers!
When I discovered bookadda.com, I was initially hesitant due to a negative review I stumbled upon. However, my experience turned out to be the complete opposite. From the moment I placed my order using ACADZONE in BookAdda, I was impressed by the seamless process and the incredible selection of books available. The customer care team immediately addressed my queries and provided regular updates on my order, ensuring a worry-free experience. Not only did my order arrive promptly, but the quality of the books exceeded my expectations. I was delighted with the care taken in packaging, ensuring that my books arrived in pristine condition. I wholeheartedly recommend bookadda.com to any book enthusiast. My experience was nothing short of exceptional, and I'm eagerly looking forward to my next order from this fantastic source. G
Gagan
Disappointing Service, Frustrating Experience
As a dedicated book enthusiast, I eagerly placed an order on bookadda.com on November 21st, filled with excitement to delve into a new literary adventure. However, the past month has been a strenuous wait, with no sign of the awaited book gracing my doorstep. Endless phone calls to the customer service team have only resulted in a repetitive cycle of excuses, ranging from alleged customs complications to vague references of warehouse dilemmas. The perpetual frustration peaked with each call being answered by the same customer care representative, further amplifying my disillusionment. It seems that the once promising bookadda.com has regrettably transformed into a hub of unfulfilled promises and customer disregard. My hope of a delightful reading experience has been overshadowed by the evident lack of professionalism and accountability. I urge fellow book aficionados to avoid such disheartening encounters by refraining from placing orders with bookadda.com. The sheer disarray and blatant disregard for customers' valuable time and money exemplify the dire state of affairs within the company. A cautionary tale to all – steer clear to safeguard your literary aspirations and hard-earned resources. G
Gagan
Disappointing Experience Turns Into Frustration
After a long wait, I finally decided to order a book from bookadda.com, hoping to immerse myself in its pages. Little did I know that my excitement would soon turn into frustration. It's been almost a month since I placed my order on November 21st, and the book is still nowhere in sight. The numerous calls I've made to their customer service have only added to my disappointment. Each time I reach out, I'm greeted with excuses about customs issues, courier delays, or vague references to warehouse problems. It's frustrating how there seems to be a lack of transparency and accountability in their responses. What's even more exasperating is the lack of customer service availability. Every time I call, I find myself speaking to the same customer care executive, which raises questions about the legitimacy and professionalism of the company. It's disheartening to feel like I've fallen victim to a company that appears to be disorganized and dismissive of its customers' concerns. This whole experience has left me feeling like my hard-earned money has been taken for granted. In conclusion, I urge others not to subject themselves to the same disappointment. The lack of communication, accountability, and professionalism from bookadda.com has truly left a sour taste in my mouth. My sincere advice to anyone considering a purchase from them would be to think twice and explore more reliable alternatives. D
Devesh
IT IS A TOTALLY FRAUD SITE WITH POOR CUSTOMER SUPPORT
I can't help but feel compelled to share my experience with Bookadda.com. Initially, I was excited to receive my order within 4-6 days. However, what followed was a disappointing turn of events. After 15 days, I was informed that my book had finally been shipped, only to receive another notification 5 days later claiming a sudden price increase. The initial cost of Rs 2352/= had surged to Rs 3000/=. To say I was frustrated would be an understatement. It felt like a breach of trust, having already paid in advance for an in-stock book only to encounter a demand for additional funds without a valid explanation. Suffice to say, this experience left me thoroughly disillusioned with the service. Devesh D
Devesh
BOOKADDA. COM: A DISAPPOINTING EXPERIENCE WITH POOR CUSTOMER SERVICE
I recently had an extremely disappointing experience with bookadda.com. After placing an order with the expectation of a 4-6 day delivery, I was informed after 15 days that the book had finally been shipped. However, my frustration escalated when, after 20 days, I was told that there had been a sudden price increase. Despite having already paid Rs 2352 in advance for a supposedly in-stock book, I was now asked to pay Rs 3000. This unexpected demand seemed unjustifiable and left me feeling cheated. How could the price be increased after I had already placed a confirmed order and paid in advance? The lack of transparency and fairness in their practices is deeply concerning. To top it off, their customer support was of little help in resolving the issue. My trust in bookadda.com has been shattered, and I feel compelled to warn others about this unacceptable experience. Devesh's testimonial highlights the importance of trust and reliability, and sadly, bookadda.com fell short in both aspects. C
charu
Fake Fake Fake!!!!!!
I was hesitant to try bookadda.com after reading a negative review, but I am so glad I gave them a chance. I recently placed an order for a book and was a bit apprehensive about the delivery process given the previous experience I had read. However, I was pleasantly surprised when my order arrived promptly and in perfect condition. The customer service team was also incredibly helpful when I wanted to inquire about my order and they promptly responded to my emails. I was relieved to find that my experience was quite the opposite of what I had read. I firmly believe that bookadda.com is a trustworthy and reliable platform for book lovers. I would highly recommend giving them a chance, despite any negative reviews you may come across. My experience has been nothing short of exceptional, and I am grateful for the fantastic service I received. Thank you, bookadda.com, for exceeding my expectations! C
charu
A Genuine Oasis in the Online Shopping Desert
As a voracious reader, finding a reliable online bookstore is crucial. I stumbled upon Bookadda.com with skepticism lingering from past bad experiences. However, to my delight, Bookadda shattered all my doubts and emerged as a gem in the vast sea of online bookstores. I placed an order for a book with the Order ID 1442857471525, anticipating its arrival on 26th August 2015. Unfortunately, as days passed without a delivery, anxiety crept in. But, to my surprise, a quick email to their customer support team brought immense relief. They promptly responded, apologizing for the delay and providing me with real-time tracking details. The transparency and professionalism displayed by the team were truly commendable. Contrary to my initial concerns, Bookadda's customer care not only worked but worked efficiently. Their responsiveness and dedication to resolving my query left a lasting impression. Despite the hiccup, the level of service and effort exerted to rectify the situation resonated with me on a personal level. In a market flooded with fraudulent companies, Bookadda stands out as a beacon of trustworthiness and reliability. They not only prioritized customer satisfaction but also went above and beyond to ensure a seamless shopping experience. Bookadda.com isn't just an online bookstore; it's a haven for book lovers seeking quality service, timely delivery, and genuine care. Don't let unwarranted skepticism deter you; trust Bookadda for your literary needs, and you won't be disappointed. Bookadda.com - where authenticity meets excellence. A
Abhirami Lakshmanan
Avoid Bookadda.com – Terrible Customer Service and Failed Promises
Having experienced firsthand the disappointments of delayed deliveries and unresponsive customer service, I cannot in good conscience recommend Bookadda.com to anyone. My order, which was supposed to be delivered within three days, turned into a month-long ordeal of unfulfilled promises and excuses. Despite my persistent efforts to seek assistance through their non-functional email support, my issue remained unresolved. The lack of reliability and accountability displayed by Bookadda.com has left me deeply dissatisfied and inconvenienced. It's essential for potential customers to be aware of these shortcomings and consider alternatives for their purchases. A
Abhirami Lakshmanan
Disappointed with Bookadda’s Poor Service and False Promises
As a passionate reader, I eagerly placed an order on bookadda.com with high hopes of receiving my book promptly. However, my excitement quickly turned to frustration as days turned into weeks, and I found myself still waiting for the promised delivery. Despite their initial assurance of a three-day delivery window, I was repeatedly met with false promises and delays every time I reached out to their customer service. The lack of responsiveness, coupled with an inactive customer service email, only added to my disappointment. It's disheartening to admit that over a month has passed, and yet, the book I eagerly anticipated is nowhere in sight. My overall experience with Bookadda has left me feeling let down and inconvenienced. In sharing my experience, I hope that others will exercise caution before considering Bookadda for their book purchases. The allure of convenience should not come at the cost of unreliable service and unmet expectations. V
Viswanath
Worst Service
I must say, I was quite hesitant about trying out bookadda.com after reading a rather negative review. However, my experience with them couldn't have been more different. From the moment I placed my order for three books, to the rapid dispatch and arrival of my order, I was thoroughly impressed. I was initially worried about the stock availability, but to my delight, my books arrived within the expected time frame. The customer service was also incredibly helpful and attentive, ensuring that I had all the necessary updates about my delivery. It was a stark contrast to what I had read in a previous review, and I'm so glad I gave them a chance. Overall, my experience with bookadda.com was fantastic, and I'll definitely be returning for more literary purchases in the future. I highly recommend them to anyone looking for a reliable and efficient online bookstore. Thank you, bookadda.com, for exceeding my expectations and providing exceptional service. V
Viswanath
Turning Frustration into Gratitude
My heartfelt testimonial for bookadda.com showcases a journey filled with disappointment that was eventually turned around by exceptional customer service. Initially, my experience was marred by a lack of stock transparency and unfulfilled promises, leaving me frustrated and doubtful. However, through perseverance and insistence on clarification, a remarkable transformation occurred. The dedicated customer care team not only rectified the situation promptly but also displayed genuine concern and assurance. Despite the initial setbacks, the resolution process was handled with grace and efficiency, instilling trust and loyalty within me. This shift from dismay to satisfaction highlights the true essence of remarkable customer service and solidifies my continued patronage and endorsement of this platform. S
Sindhu
Bookadda.com – Disappointing Customer Service and Unresolved Issues
I am deeply disappointed with the lack of customer service and inefficiency displayed by Bookadda.com. My experience with them has left me feeling frustrated and betrayed. It all began when I placed an order for 6 books on June 16th. Shortly after, I received a notification that 4 out of the 6 books had been cancelled due to unavailability. While this is understandable, what followed was completely unacceptable. On July 1st, I received an email implying that I had cancelled the order myself, which was certainly not the case. My attempts to seek an explanation were met with silence. As if this wasn't enough, the remaining 2 books in my order failed to arrive by July 15th. What ensued was a month-long ordeal of opening support tickets, a total of ten, to be exact, all addressing the same issue. The experience was exasperating, with the customer service team closing tickets without resolving the problem. To add to my frustration, the status of the remaining two items showed as 'In Transit' with a shipping date of June 17th, despite the prolonged delay. Furthermore, attempts to contact their customer service number proved futile, as there was no response. This entire ordeal has completely shattered the trust I had in Bookadda.com. While order cancellations can be understandable, the lack of effort to address and resolve issues is unacceptable. It's disheartening to witness such a lack of care and responsibility, especially from a company that boasts of being 'India's favourite Online Book Store'. I hope that this review serves as a wake-up call for Bookadda.com to reevaluate and improve their customer service. Otherwise, it's inevitable that their reputation and customer satisfaction will continue to decline. S
Sindhu
An Exhausting Journey with Bookadda: Beyond Disappointment to Dismay
After months of anticipation, my experience with Bookadda has left me disheartened and dismayed. What began as a simple order for six books turned into a series of disappointments and frustrations. The communication mishaps and lack of resolution have left me questioning the integrity of this supposedly "favorite" online bookstore in India. The initial hiccup occurred when I received a notification that four out of the six books I ordered had been cancelled due to unavailability. While I understand that such occurrences are not uncommon in the e-commerce world, what followed was truly frustrating. A lack of explanation and accountability from Bookadda only added to the aggravation. Their insinuation that I might have been responsible for the cancellation was both ridiculous and insulting. As if that wasn't enough, the remaining two books in my order failed to arrive after a month of waiting. The handling of my concerns was met with an absurd number of support tickets, offering little more than automated responses and inadequate resolutions. The fact that the status of the remaining two items showed "In Transit" for weeks, with no updates, was incredibly disappointing. Even more disheartening was the lack of customer support, as my attempts to contact them went unanswered. It's evident that the ticket closure was prioritized over addressing my valid complaints. The apparent disregard for the customer experience, despite their claims of being India's favorite online bookstore, is truly bewildering. While I had previous positive experiences with Bookadda, this recent encounter has shattered my trust in their services. It's not the cancellation of an order that troubles me, but the complete dismissiveness and lack of resolution. This honest recount is not just a critique; it's a plea for improvement. It's my hope that Bookadda takes this feedback seriously and reevaluates their customer service practices before irreparable damage is done to their reputation. R
Raghu Ram
Unmatched Service and Love for Bookadda.com
I cannot express how much I love the services provided by Bookadda.com. The seamless experience of browsing through a wide range of books, easy ordering process, and timely delivery has made me a loyal customer. The user-friendly interface of the website makes it a delight to find and purchase books. Furthermore, the customer service team is incredibly helpful and responsive. I once had an issue with a delayed delivery and they promptly resolved it, ensuring that I received my order without any further hassles. The love for reading is truly nurtured by Bookadda.com, and I am immensely grateful for their commitment to customer satisfaction. I highly recommend Bookadda.com to all book lovers out there! With gratitude,
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Introduction
Bookadda.com is an online bookstore in India that offers a vast selection of books across various genres. With a user-friendly interface and an extensive collection, Bookadda.com caters to the needs of book lovers and makes buying books hassle-free.
Pros and Cons
- Pros:
- Wide Selection: Bookadda.com boasts a vast collection of books, including popular releases, bestsellers, academic textbooks, and rare finds.
- Competitive Pricing: The website offers competitive prices on books, making it a cost-effective option for avid readers.
- User-Friendly Interface: Navigating through Bookadda.com is a breeze, thanks to its intuitive and well-organized layout.
- Convenience: With the option of doorstep delivery, customers can order books from the comfort of their homes and have them delivered hassle-free.
- Loyalty Program: Bookadda.com offers a loyalty program that rewards customers with exclusive discounts and benefits.
- Cons:
- Limited International Selection: While the website boasts an extensive collection of Indian books, international titles may be limited.
- Returns Policy: Some users have reported difficulties in the returns process, requiring improvement in customer service in this aspect.
User Experience
Bookadda.com provides a seamless and user-friendly experience. The website's intuitive interface allows users to easily search for books, filter by genre or author, and read detailed descriptions and reviews. The checkout process is smooth, with multiple payment options and secure transactions. Additionally, the website provides a responsive design that ensures a consistent experience across various devices.
Pricing and Value for Money
Bookadda.com offers competitive prices on its wide range of books. The website frequently offers discounts and promotions, making it an affordable option for book lovers. With its vast collection and cost-effective pricing, Bookadda.com provides excellent value for money.
Customer Service
While Bookadda.com has a dedicated customer service team, some users have reported issues with the returns process and a lack of prompt resolution. Improvements in customer service response times and clarity of refund policies would enhance the overall customer experience.
Product Quality and Selection
Bookadda.com ensures high-quality products by partnering with reputable publishers and distributors. The website's extensive collection includes a wide range of genres, catering to the diverse reading preferences of customers. However, as mentioned earlier, the website's international book selection could be expanded to provide a more comprehensive offering.
Website Usability
Bookadda.com excels in website usability with its intuitive design, clear navigation, and well-structured categories. Users can easily search for books, filter results, and find information on discounts and promotions. The website's loading speed is also commendable, ensuring a smooth browsing experience.
Returns and Exchanges
While Bookadda.com accepts returns and exchanges, some users have reported difficulties in the process. Enhancements in clarifying return policies, providing clear instructions, and streamlining the return process would greatly improve customer satisfaction in this area.
Promotions and Discounts
Bookadda.com frequently offers promotions and discounts, making it an appealing choice for book shoppers. The website provides visible information on ongoing discounts, allowing users to take advantage of cost savings. Regular promotions further enhance the value for money provided by Bookadda.com.
Reputation
Bookadda.com holds a reputable position in the Indian online bookstore market. With a history of providing quality books and a reliable shopping experience, the website has gained the trust of its customers. However, improvements in certain areas, such as customer service, would further strengthen its reputation.
Payment Options
Bookadda.com offers various payment options to cater to the diverse needs of its customers. Users can pay through credit or debit cards, net banking, or cash on delivery. The availability of multiple payment methods adds convenience and flexibility to the purchasing process.
Loyalty Programs
Bookadda.com has a loyalty program that rewards customers for their repeated purchases. Members of the loyalty program enjoy exclusive discounts, early access to promotions, and personalized recommendations. The loyalty program adds value to the overall customer experience and encourages customer loyalty.
Customer Reviews
Bookadda.com allows customers to leave reviews and ratings for books they have purchased. These customer reviews provide valuable insights into book recommendations and help other users make informed decisions. The platform encourages a sense of community by facilitating dialogue and interaction among readers.
Community Involvement
Bookadda.com actively participates in community initiatives by hosting online book clubs, author interactions, and book-related events. These activities foster a sense of community among readers, promoting engagement and sharing of literary knowledge and experiences.
Shipping and Costs
Bookadda.com offers reliable shipping services across India. While shipping costs are typically added to the final purchase amount, the website occasionally offers free shipping promotions. Delivery times may vary based on location, but users can track their orders through a tracking ID provided by the website.
In conclusion, Bookadda.com is a reputable online bookstore in India that offers a wide selection of books, competitive pricing, and a user-friendly experience. While improvements in certain areas, such as customer service and returns processes, would enhance the overall user experience, Bookadda.com remains a go-to destination for book lovers looking for quality reads at affordable prices.