Users Voice for Bookbaby

0% users rated Terrible
1% users rated Poor
4% users rated Average
9% users rated Very Good
87% users rated Excellent
Pie Chart Review Representation for Bookbaby
Bookbaby Overall rating
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User Interface
Quality

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Review article published on: 21 Oct 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 5 2.5 1 3.6 4.3 3.6
Nov 2022 4.6 3 1 4.4 2.4 5
Dec 2022 5 5 5 5 5 1.8
Jan 2023 4.4 5 1.5 4.1 1.7 5
Mar 2023 4.6 1.8 5 5 5 3.4
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Detailed Bookbaby Review by

Introduction

BookBaby is a self-publishing platform that offers a variety of services for authors who want to publish their own books. It was founded in 2011 and has since become one of the leading self-publishing companies in the industry. BookBaby's mission is to empower writers by providing high-quality publishing services at an affordable price. Their services include book printing, eBook distribution, book design, editing, and more.

Pros and Cons

Pros:
  • BookBaby offers a wide range of self-publishing services at an affordable price.
  • The platform is easy to use and user-friendly, even for those who are not tech-savvy.
  • The quality of their printing and book design is top-notch.
  • BookBaby offers a variety of promotional tools to help authors market their books.
Cons:
  • The pricing can be steep, especially for authors on a tight budget.
  • The platform doesn't offer as many marketing options as some of its competitors.
  • The customer service can be slow to respond at times.

User Experience

BookBaby's platform is intuitive and easy to use for both experienced authors and newcomers. The website is well-organized, with clear categories and descriptions of each service. The website is also mobile-friendly, allowing users to access services on-the-go.

Pricing and Value for Money

BookBaby's pricing varies depending on the service required. For example, the cost of eBook conversion starts at $99, and the cost of book printing starts at $2.39 per book. BookBaby offers a variety of packages, including editing, design, and marketing services, which can be bundled to save money. Despite the prices, BookBaby's services are generally of high quality, and they do offer value for money.

Alternatives

Alternatives to BookBaby include Reedsy, Blurb, Lulu, and Createspace. Each platform offers similar services, but pricing may vary depending on the specific service required.

Customer Service

BookBaby offers customer support via email, phone, and live chat. Response times can be slow at times, but when they do respond, they are knowledgeable and helpful.

Product Quality and Selection

BookBaby offers a variety of self-publishing services, including book cover design, editing, formatting, and printing. The quality of their products is excellent, and they offer a range of book sizes, paper types, and cover options.

Website Usability

BookBaby's website is user-friendly and intuitive. The platform is easy to navigate, and each service is clearly labeled with descriptions and pricing.

Returns and Exchanges

BookBaby offers a 30-day money-back guarantee on all printing services. If the books are damaged or of poor quality, they will reprint or refund the order.

Promotions and Discounts

BookBaby occasionally offers promotions and discounts on their services. These discounts can be found on their website, and they also offer discounts for bulk orders.

Reputation

BookBaby has a good reputation in the self-publishing community, with many authors praising the quality of their services. The company has also received positive reviews from industry professionals.

Payment Options

BookBaby accepts all major credit cards, including Visa, Mastercard, American Express, and Discover.

Loyalty Programs

BookBaby does not offer a loyalty program at this time.

Customer Reviews

Customer reviews of BookBaby are generally positive, with many authors praising the quality of their services and the ease of use of the platform.

Community Involvement

BookBaby is involved in the self-publishing community, attending conferences and events to promote their services and network with authors.

Shipping and Costs

BookBaby's shipping costs vary depending on the service required. Standard shipping within the US starts at $4.99, while international shipping costs are calculated based on weight and destination. Expedited shipping is also available at an additional cost.

Bookbaby Recent User Reviews

User Rating

5 stars

58

4 stars

12

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Reviewer Name: Lashay Johnson

Review Submission Date: 2023-01-19

Review Title: Rachel made for a an easy experience as…
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Review Description: Rachel made for a an easy experience as I was always able to get a quick response.

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Reviewer Name: Danilo Ribeiro

Review Submission Date: 2023-01-18

Review Title: the 5 dollar trial
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Review Description: Was great read and feedback, or my text was on point (that I don't believe cause 'm no even a native English speaker), or the review was kind of on low point.

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Reviewer Name: Francois Comunetti

Review Submission Date: 2023-01-18

Review Title: I ordered 25 books
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Review Description: I ordered 25 books: price was as agreed, books came on time well wrapped and in perfect condition.

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Reviewer Name: Kenneth Kalish

Review Submission Date: 2023-01-18

Review Title: Not what I expected.
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Review Description: I was using the Chicago style guide. Exactly the opposite of NYT in specific changes. One of the editor's comments said that there were no errors after page 204 and asked whether that was an error. The implication of plagiarism is not appreciated. Two homonyms were pointed out. I appreciated that. I responded to several editor comments but got no replies. Why do you not question the author about limitations? I am colorblind, so small red marks against black are invisible to me.

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Reviewer Name: James Morris

Review Submission Date: 2023-01-17

Review Title: Great job!
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Review Description: The book you published for me was than I anticipated, The paper, illustrations, Isumitted can out great, thank you,

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Reviewer Name: Kathy Rackley

Review Submission Date: 2023-01-17

Review Title: Excellent Experience!
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Review Description: My primary concern was the quality of the finished product - I am OVERJOYED with my book! Equally as important was communication - the publication process was completed in a timely manner and I was kept abreast of all steps. I was able to obtain answers to any and ALL questions with the same promptness. I will definitely use BookBaby for future books!

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Reviewer Name: Neil Siegel

Review Submission Date: 2023-01-16

Review Title: It was easy to work with them
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Review Description: It was easy to work with them, we achieved a good outcome (the books look great), and it all proceeded on schedule.

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Reviewer Name: Flora

Review Submission Date: 2023-01-14

Review Title: I’m very happy with all my book orders
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Review Description: I’m very happy with all my book orders, working with BookBaby more than two years, everything on time and excellent quality

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Reviewer Name: Nicole Brown

Review Submission Date: 2023-01-13

Review Title: I Would Use Bookbaby Again
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Review Description: I felt everyone who works at Bookbaby was very kind and helpful. I loved the way my book turned out and it was their design staff that took my ideas and made the cover and the back page even better. I would say there were times that the communication could have been better if we were able to be on our phones and on line together to discuss the cover and the ads only because it would have cut the time spent going back and forth on the computer trying to get it right. I would certainly use Babybook again. They are a very conscientious company.

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Reviewer Name: Sandra L

Review Submission Date: 2023-01-13

Review Title: Pros:The customer service of Frank and…
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Review Description: Pros:The customer service of Frank and the team. Questions were answered, problems addressed, and explanations of how the system works--all the moving parts which are challenging for first-time self-publishers, especially with dyslexia.Cons: unpleasant nickel and dime-added expenses. I would like more transparency on the deluxe package, especially how promotion works--the steps. If you are just designing the ad--and then it costs more to run it I think you could make that clearer and how you explain bricks and mortar connection.