Bookeen Reviews

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D Daniel
165 days ago

Revolutionary Ebook Reader with an International Twist

After years of frustration with limited language options, I stumbled upon Bookeen and their unique ebook reader. Despite the initial language barrier, their dedication to creating an open epub/mobi format reader was a game-changer for me. As a non-French speaker, I faced challenges navigating their store and emails, but the product's functionality and ease of use kept me hooked. While the lack of translations was a major drawback, Bookeen's refusal to engage in remote book deletion or spying gave me peace of mind. The impending takeover by Vivlio, another French company, raises hope for improved language accessibility. Hopefully, they will recognize the importance of catering to an international audience. Although I resorted to Google translate to comprehend their communications, I remained loyal due to the reader's outstanding features. The absence of DRM issues and the ability to read multiple formats set Bookeen apart from its competitors. As I eagerly await the changes under Vivlio's leadership, I am grateful for the innovation and integrity that Bookeen brought to the ebook industry.
D Daniel
165 days ago

Exceptional Ebook Reader, But Lost in Translation

Unveiling my candid experience with, I was initially disheartened by the lack of translation on their platform for English speakers. It seemed like a huge oversight for a company catering to a diverse audience for over 20 years. This language barrier led to their unfortunate downfall, and their acquisition by a French company, Vivlio, piqued my curiosity. Fingers crossed that Vivlio prioritizes inclusivity and addresses the translation issue. Despite this setback, Bookeen offered a silver lining - an exceptional ebook reader compatible with open epub and mobi formats. Its user-friendly interface and freedom from DRM complications were truly commendable. Notably, unlike Amazon, Bookeen respected privacy by refraining from remotely deleting books or engaging in surveillance activities. In conclusion, despite the translation debacle, Bookeen stood out as a reputable choice for an ebook reader, which I hope will continue under the new management.

Introduction is an e-commerce platform that specializes in providing e-readers and digital reading solutions. With a strong focus on quality and customer satisfaction, Bookeen aims to enhance the reading experience for book lovers worldwide. In this editorial review, we will analyze various aspects of to help potential customers make an informed decision.

Pros and Cons

  • Pros:
    • Wide selection of e-readers catering to different needs and budgets.
    • High-quality products known for their durability and performance.
    • Intuitive user interface making it easy to navigate and conveniently read e-books.
    • Excellent customer service committed to fulfilling user queries and providing timely assistance.
    • Secure payment options ensuring the safety of personal and financial information.
  • Cons:
    • Limited promotional offers and discounts compared to some competitors.
    • Shipping costs can be relatively higher for international orders.

User Experience offers a seamless user experience, allowing customers to easily browse through their range of e-readers and make an informed choice. The website is visually appealing, well-structured, and provides detailed information on each product. Additionally, Bookeen's responsive design ensures a smooth user experience across various devices, from desktops to smartphones.

Pricing and Value for Money offers competitive prices for their range of e-readers. While some may find the initial investment higher than traditional books, the value for money comes in the form of long-term savings on e-books and convenience. Considering the durability, advanced features, and long battery life of Bookeen e-readers, customers receive excellent value for their investment.

Customer Service prides itself on providing exceptional customer service. Their team is responsive, knowledgeable, and dedicated to resolving any queries or issues promptly. Customers can reach out to Bookeen via email or through their online contact form, and they can expect a timely and helpful response.

Product Quality and Selection offers a range of e-readers known for their high-quality construction, innovative features, and ergonomic design. Customers can choose from different models, each catering to different preferences and requirements. Bookeen's products undergo rigorous quality control to ensure a reliable and satisfying reading experience.

Website Usability

The website is user-friendly, with a well-organized layout that allows customers to easily navigate and find the information they need. The search function enables quick access to specific products or categories, enhancing the overall usability. The website also provides detailed product descriptions, specifications, and customer reviews to assist customers in making informed decisions.

Returns and Exchanges has a fair and customer-centric returns and exchanges policy. In case of any issues with the product received, customers can contact Bookeen's customer service team within a specified timeframe for assistance. The team will provide guidance on the return or exchange process, ensuring customer satisfaction.

Promotions and Discounts

While may not offer frequent promotions and discounts, they occasionally provide promotional offers during specific periods or events. Subscribing to their newsletter or following their social media channels can help customers stay informed about any ongoing promotions or discounts.

Reputation has established a strong reputation within the e-reader market. Their commitment to quality, user satisfaction, and innovation has earned them a loyal customer base. Bookeen continues to receive positive feedback from users, further enhancing their reputation in the industry.

Payment Options offers secure payment options, including credit/debit cards, PayPal, and bank transfers. Customers can choose the most convenient and secure method for their transactions, ensuring peace of mind when purchasing from the website.

Loyalty Programs

Currently, does not offer a specific loyalty program. However, their commitment to exceptional customer service and product quality often leads to repeated purchases and customer loyalty.

Customer Reviews

Customer reviews for are generally positive, highlighting the quality of their e-readers, user experience, and customer service. The positive reviews contribute to the overall trustworthiness and reliability of the brand.

Community Involvement actively engages with the e-reader community by participating in forums, industry events, and supporting relevant initiatives. Their involvement fosters a sense of community among e-reader enthusiasts and reflects their commitment to the industry.

Shipping and Costs offers worldwide shipping, ensuring that customers from different locations can enjoy their products. While shipping costs may vary depending on the destination, Bookeen strives to offer affordable and reliable shipping options. It is important for customers to consider potential additional customs or import fees when ordering internationally.

To conclude, is a trusted and reliable platform for anyone seeking high-quality e-readers. Their commitment to customer satisfaction, product excellence, and user experience sets them apart from competitors. With a wide selection of e-readers, secure payment options, and excellent customer service, remains a top choice for digital reading enthusiasts.