Users Voice for Booking

91% users rated Terrible
2% users rated Poor
1% users rated Average
1% users rated Very Good
5% users rated Excellent
Pie Chart Review Representation for Booking
Booking Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Booking Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Reviewed by on 20 Jan 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Oct 2022 1.3 4.2 4.8 4.6 4.7 5
Nov 2022 1.4 3.9 4.9 4.2 4.2 1
Dec 2022 5 5 5 5 5 5
Jan 2023 1.4 3.1 4.8 3.6 3.3 4.9
Line Chart for Rating of peer stores

booking.com

jomashop.com

framesdirect.com

mahabis.com

patpat.com

boomf.com

Detailed Booking Review by

What is Booking?

Booking is a leading online travel agency that offers accommodation reservations for hotels, apartments, hostels, and more. The company was founded in 1996 and is headquartered in Amsterdams, Netherlands. Glenn Fogel is the CEO of Booking. They have over 1.5 million properties listed on their website, which makes them one of the largest booking sites in the world. In addition to accommodations, Booking also offers airport transfers, car rentals, and activities & attractions tickets. What sets Booking apart from other travel agencies is its focus on providing the best customer experience possible. They offer 24/7 customer support in 43 different languages, so you can always reach someone if you have any questions or need assistance with your booking. They also have a Price Match Guarantee so that you can be confident you're getting the best price for your reservation. Plus, they offer free cancellation on most rooms so that you can change your plans without penalty.

Booking Standout Features

Booking is a popular online travel site that offers travelers various options for booking hotels, flights, rental cars, and more. The site is easy to use and offers a variety of features that make it a standout in the online travel booking market. Some of the standout features offered by Booking include:
  1. A user-friendly interface that makes booking travel plans easy
  2. A wide selection of hotels, flights, and other travel options
  3. Competitive pricing on hotels and flights
  4. The ability to search for travel deals by destination or date range
  5. The option to sign up for email alerts for new deals matching your search criteria
  6. A mobile app that makes booking travel plans on the go easy

Booking Pros and Cons

When it comes to booking a hotel room, Booking is one of the most popular websites out there. But what are the pros and cons of using this site?
                        PROS                           CONS
  Guests can simultaneously book flights, cars, airport transportation, and vacation rentals.   No background check is performed on hosts
  Guests can book experiences through the site   Many rentals require guests to pay the host directly
  Travel sustainable badge awarded eco-friendly rentals   Fewer reviews were available than on other sites.

Why Should you Use Booking?

Booking is a popular online travel booking website. Here are some reasons why travelers use Booking:
  1. The website offers a wide selection of accommodations, including hotels, apartments, hostels, and bed and breakfasts.
  2. Booking offers competitive rates for accommodations.
  3. The website is easy to use and navigate.
  4. Travelers can read reviews of accommodations before making a booking.
  5. Booking offers a variety of features, such as the ability to search for accommodations by location, price, amenities, and more.

Booking Website Performance

Websites are constantly evolving, and Booking is no exception. In the past year alone, there have been several changes to the site's design and functionality. While some of these changes have been greeted with positive feedback, others have not been so well-received. One of the most controversial changes was the introduction of mandatory sign-ups for new users. This change was met with a lot of resistance from users who were used to being able to browse the site without creating an account. Another significant change was removing the "Best Price Guarantee" feature. This guarantee offers users a refund if they find a better price for the same room elsewhere. Users have widely criticized the removal of this guarantee. Despite its recent problems, Booking is still a popular website with a lot to offer users. With some improvements, it could quickly regain its position as the top travel website in the world.

Booking Ease of Use

Booking is one of the most popular online travel booking websites. Millions of people use it daily to book hotels, flights, and other travel-related services. The website is easy to use and has a user-friendly interface. The website has a simple search engine that allows users to find the best hotel deals, flights, and other travel services. Users can also book their travel itineraries online. The customer service of Booking is excellent. Customer service representatives can always help users with their queries and problems. Overall, Booking is an excellent website for booking your travel needs.

Booking Reliability

Booking is a reliable source for hotel bookings. Their customer service is excellent, and they offer a great selection of hotels. They also offer a variety of price ranges to suit every budget. We recommend Booking to anyone looking for a reliable, affordable place to stay while traveling.

Booking Pricing

When it comes to booking hotels, many travelers turn to Booking. This popular website offers a wide selection of accommodations worldwide and helpful tools for finding the best deals. But how does Booking's pricing compare to other hotel booking websites? We looked closely at the prices of similar hotels on Booking and other popular sites to see how they stack up. For our sample search, we looked for 3-star hotels in New York City for a stay in mid-September. We found that Booking generally had the lowest prices for these accommodations, starting at $140 per night. Expedia came in second with prices starting at $165 per night, followed by Hotels.com at $170 per night and Travelocity at $186 per night. So if you're looking for the best deals on hotels, be sure to check out Booking. You may find the perfect place to stay at a price that's right for you!

Booking's Exceptional Customer Support

There are many things to like about Booking customer support. The company quickly responds to questions and concerns and offers a wide range of options for contacting them. The customer service representatives are friendly and helpful and seem very knowledgeable about the Booking system. However, there are a few areas where Booking customer support could improve. For example, it can take a long time to get through to a customer service representative on the phone, and the online chat option is not always available. Additionally, some of the automated responses from the customer support team can be confusing or unhelpful. Overall, Booking customer support is an excellent resource for travelers who need help with their bookings or have questions about using the Booking system.

Booking Cancellation Policy

Booking's cancellation policy is one of the most customer-friendly in the online travel industry. You will receive a full refund if you cancel your booking more than 24 hours before your check-in date. If you cancel your booking within 24 hours of your check-in date, you will be charged a fee equal to one night's stay. This policy is much more generous than most other online travel agencies, which generally charge a non-refundable fee for cancellations made within 24 hours of check-in. Booking's customer service is also excellent. We had to cancel a few bookings ourselves, and each time the customer service representative we spoke to was friendly and helpful. Overall, Booking's cancellation policy is one of the best in the business, and its customer service is top-notch. We highly recommend them for all of your travel needs.

Booking Alternatives

When it comes to finding a place to stay while traveling, there are many different options. Booking is one of the most popular websites for making hotel reservations, but it’s not the only available option. Here are some alternative websites for Booking that you can use for your next trip:
  1. Hotels.com: Hotels.com is a website that specializes in booking hotels and offers a wide variety of properties worldwide. You can often find good deals on hotels by using the “secret prices” feature, which gives you access to discounts that are not publicly advertised.
  2. Expedia: Expedia is another popular travel website that offers various travel services, including hotel reservations, flight bookings, and rental car reservations. You can often find package deals on Expedia that save you money on your overall trip expenses.
  3. Travelocity: Travelocity is another travel website that offers various travel services, including hotel bookings, flights, and rental cars. One of the unique features of Travelocity is the “Price Match Guarantee,” which promises to refund you the difference if you find a lower price for the same travel itinerary within 24 hours of booking.
  4. Priceline: Priceline is a website where you can name your own price for hotel rooms, flights, and rental cars. The bids are then submitted to the respective companies, and if your bid is accepted, you’ll get the travel reservation at the price you specified.

Recent News

Top seven predictions for travel in 2023 by Booking

In a rapidly developing world, it can be hard to keep up with the latest trends, let alone predict them. But that’s precisely what we do at Booking. As the world’s leading travel platform, we get our hands on some of the most sought-after data in the industry. This gives us an insight into where people are traveling and why and how these trends are developing.

1. More people will take staycations

In 2020, we predicted more people would take staycations as they become increasingly popular. This is for several reasons; they can be cheaper than traditional vacations, you don’t have to spend time traveling, and you can usually get more out of your trip by staying close to home. Moreover, with the current global climate, many people feel more inclined to holiday in their own country or city. So if you’re looking for a cost-effective and convenient way to travel in 2020, a staycation could be perfect for you.

2. There will be a rise in eco-friendly vacations

As the world becomes more aware of the need to protect the environment, eco-friendly vacations are rising. More and more travelers are looking for ways to positively impact the planet while still enjoying their time away from home. There are many different ways to make your vacation more eco-friendly. One way is to choose a destination focused on sustainable tourism practices. This could mean staying in a resort that uses solar power or visiting a community working to preserve its local culture and ecosystem. Another way to have an eco-friendly vacation is to be mindful of your impact while traveling. This means offsetting your carbon footprint, packing light to avoid unnecessary waste, and eating locally sourced food. Whatever approach you take, there are plenty of options for eco-friendly vacations. So start planning your next adventure with the planet in mind!

3. More people will travel solo

There are a few reasons for this. Firstly, we’re living in an increasingly connected world, where it’s easier than ever to stay in touch with friends and family no matter where you are. This makes solo travel less daunting, as you can always stay in touch if necessary. Secondly, more and more people are valuing experiences over material possessions, and what could be more enriching than solo travel? When you travel on your own, you can do precisely what you want, when you want. You can explore a new place at your own pace without worrying about coordinating with anyone else. And finally, as the sharing economy grows, it’s becoming more accessible and easier to find affordable accommodation and transport when traveling solo.

4. We will see a rise in 'bleisure' travel

With the ever-growing popularity of business travel, it's no surprise that more and more people are combining work with leisure to create the perfect 'bleisure' trip. This trend will continue in 2020 as travelers seek new ways to make the most of their time away from home.

5. Virtual reality will change the way we book holidays

  1.  Customers can immerse themselves in their holiday destination before they book, thanks to virtual reality (VR).
  2.  Accommodation providers will offer VR experiences of their rooms and facilities as standard.
  3. Travel agents will use VR to give customers a realistic sense of what it would be like to visit different destinations.
  4. Tour operators will offer bespoke VR experiences that allow customers to explore a destination before they travel there.
  5.  Airlines will let customers experience the view from their seats before they book their flights.
  6. Car rental companies will allow customers to test drive their chosen vehicle in virtual reality.
  7. Event planners will use VR to give potential guests a taste of what they can expect from an event or conference.

6. Augmented reality will also change how we book and experience travel

  1. Augmented reality (AR) is set to change how we book and experience travel. With AR, travelers can see how a destination looks before they book it and then get detailed information about their surroundings once they’re there.
  2. Travelers will increasingly want to customize their trips, choosing experiences that are unique to them and their interests. This trend has already begun with the rise of sites like Airbnb and Vrbo, which offer alternatives to traditional hotels.
  3. Sustainability will continue to be a key concern for travelers seeking destinations and activities with a low environmental impact.
  4.  Technology will make it easier to plan trips, with apps and websites offering personalized recommendations based on your preferences.
  5.  Virtual reality will give travelers a new way to explore destinations before they visit in person. VR headsets will allow users to immerse themselves in 360-degree views of popular tourist spots worldwide.
  6.  The sharing economy will continue to grow, with more people using services like Uber and Lyft when they travel. This trend is likely to be driven by cost savings and convenience.
  7. Travelers will become more adventurous, seeking new places and experiences off the beaten path. This trend is fueled by social media, making it easy to research and share information about lesser-known destinations.

7. Personalized experiences will be essential

In a world where technology is becoming more and more ubiquitous, it's no surprise that travelers are increasingly looking for personalized experiences. And what better way to personalize someone's travel experience than by using data? By collecting data on traveler preferences and behaviors, Booking can provide each customer with individually tailored recommendations – whether it's a specific hotel room type, restaurant, or activity. This makes the booking process easier and more efficient and ensures that each traveler has a unique and memorable experience. What's more, as artificial intelligence (AI) continues to evolve, we believe even more personalized experiences will be possible. For example, AI could automatically detect when a customer is interested in a particular destination or activity and then provide relevant recommendations. So if you're looking to create truly personalized travel experiences for your customers, keep an eye on data and AI – they're sure to be critical in the years to come. 2023 is shaping up to be an exciting year for travel, with new technologies and trends making it more accessible and convenient than ever. We can't wait to see what the next year has in store for us!

My Final Verdict

If you're looking for a reliable, user-friendly online booking platform, Booking is an excellent option. The website is easy to navigate and find what you're looking for. Plus, plenty of search filter options help narrow down your results. The customer service team is also accommodating and responsive, so you can feel confident that you're in good hands when booking. Overall, we were delighted with our Booking experience and would recommend it to others.        

Recommended by 29563+ verified customers on Trustpilot

'Terrible'
Based on 29563 reviews

Booking Recent User Reviews

User Rating

5 stars

29

1 stars

543

👤

Reviewer Name: Elaine

Review Submission Date: 2023-01-19

Review Title: Not worth 1 star
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Not worth 1 star. So frustrating. Canno ask property a question as Booking.com do not forward. You can only call them if you have reservation number and pin. Absolutely rubbish. They seem to have monopoly on properties so you cannot do anything. Tge businesses or individuals will lose out because not being able to ask them something.

👤

Reviewer Name: Jan Wolf

Review Submission Date: 2023-01-19

Review Title: Refusal to give invoice
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I booked I room in Lisbon and requested an Invoice, as soon as possible. The invoice never arrived, and repeated contacts with booking did not solve any problem, just made me loose time by asking the same booking details over and over, afterwards doing nothing. Work related travel with booking can really make you loose a lot of money, because there is no way you can guarantee an invoice.

👤

Reviewer Name: clare

Review Submission Date: 2023-01-19

Review Title: Horible
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I canceled the reservation 15 minutes after booking.. and I never saw any money back...Ok, this company has NO consumer protection at all! For your safety NEVER pay for a reservation in front!You will never get your money back. Consumer service just doesn't care.

👤

Reviewer Name: Otman Elmasry

Review Submission Date: 2023-01-19

Review Title: Very bad experience
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I am very disappointed. I had booked a flight through you (Booking) then my visa rejected, when I asked them to refund my money: no action has been taken. The support team is very terrible? very bad experience.

👤

Reviewer Name: Parul Mehta

Review Submission Date: 2023-01-19

Review Title: Do not book with booking.com
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Very sad experience, the hotel I booked at Galveston island was literally crap the toilet seat was having holes on itSink was full with water and bathtub shower had no knobThe blanket which was given was burnt Even after I complained there was no action Please see the attached pictures and decid you should book with this website and hotel or not ?

👤

Reviewer Name: Jacinta Howard

Review Submission Date: 2023-01-18

Review Title: I’m disgusted
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I’m disgusted. I booked and paid for an apartment, received the confirmation, and then paid for flights and transfers. I then received a rude message from the apartment saying my booking was cancelled. Numerous phone calls and promises for resolution later, and still nothing. I now have flights and a transfer I can’t use. I’m not surprised that the company has such dire reviews.

👤

Reviewer Name: PAT

Review Submission Date: 2023-01-18

Review Title: I had to cancel a booking due to…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I had to cancel a booking due to undergoing emergency surgery and having to follow up with a course of chemotherapy. I understand that if you cancel you are not entitled to a refund but I would have thought under the (unexpected) circumstances, some compassion may have been shown.I paid in full on my credit card so have taken the issue up with my CC provider.I cancelled the booking (for March 2023) on 27th December.My issue is that the property can/will be re-let and so the company get payment twice!, is this how they make a profit?

👤

Reviewer Name: Julie Robinson

Review Submission Date: 2023-01-18

Review Title: Will never use again
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Will never use again . Reserved a room and they took £40 from me without me confirming I wanted it . They’d already said they wouldn’t take payment till booking was confirmed . Trying to resolve issue, you just talk on line to a robot called Mohamed via text . Disgusting Scammers !!

👤

Reviewer Name: RMC

Review Submission Date: 2023-01-18

Review Title: Hacked Account
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Would give no stars. Since Dec 2022 I’ve received confirmation emails for 3 separate bookings . Not in my name. I have managed to speak with company each time. They have promised to get their fraud team to sort it and email me. Nothing at all. Have changed my password and deleted my account three times.Spoke with them yesterday about last issue. And today I have received yet another email from them. Exasperated.

👤

Reviewer Name: Dan

Review Submission Date: 2023-01-18

Review Title: Why all the negative reviews?
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I don't understand all the negative reviews. I've used booking.com for years and stayed in dozens of hotels all over the world without any problems at all. Just don't book anywhere with less than 8.0 rating and use your common sense. Obviously the cheapest places with less than 8.0 rating will more likely have problems.