Booky Reviews

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20 Reviews

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In the Book Store category

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0% users rated Poor
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0% users rated Very Good
30% users rated Excellent
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N nathan kinlan
140 days ago

Booky.fi Exceeded My Expectations with Lightning-Fast Delivery!

I was pleasantly surprised by the exceptional service provided by booky.fi. Not only did I find the book I was looking for, but the delivery was astonishingly fast. The moment I placed my order, I was filled with excitement and anticipation. To my amazement, the book arrived promptly, allowing me to dive into its pages without delay. This level of efficiency and commitment to customer satisfaction has truly won me over. I highly recommend booky.fi to all book enthusiasts. Thank you for exceeding my expectations!
N nathan kinlan
140 days ago

Unmatched Speed and Service – A Book Lover’s Dream Come True

When I stumbled upon Booky.fi, I was hoping for a seamless shopping experience, but what I got was beyond my expectations. The speed at which they delivered my book left me in awe. As an avid reader, receiving my orders promptly is paramount to me, and Booky.fi nailed it. From the moment I hit 'order' to the package arriving at my doorstep, every step was executed flawlessly. The website's user-friendly interface made browsing and selecting my desired book a breeze. The efficient checkout process further added to the overall customer satisfaction. "Really fast" doesn't do justice to the lightning speed with which my book reached me. I was left impressed and grateful for their commitment to timely deliveries. Booky.fi has truly set a benchmark when it comes to swift service in the e-commerce realm. If you're a book enthusiast like me, craving that immediate gratification of getting lost in a new story without any delay, then Booky.fi is the answer to your literary prayers. Thank you, Booky.fi, for making this book lover's dream come true!
K konsta
420 days ago

Everything went well

Swift and Reliable International Delivery I recently had the pleasure of using booky.fi to order a book for delivery to Switzerland, and I must say everything went exceptionally well. I was initially apprehensive about the delivery process as international shipments can often be a hassle, but to my pleasant surprise, the book arrived swiftly and in perfect condition. The seamless ordering process and the prompt delivery truly exceeded my expectations. The convenience and efficiency of the entire experience were remarkable, and I couldn't be happier with the service provided by booky.fi. I would like to extend my heartfelt gratitude to the team for their exceptional customer service and for ensuring that my book reached me in a timely manner. This level of reliability and professionalism has guaranteed that I will be returning to booky.fi for all my future literary needs. In conclusion, I wholeheartedly recommend booky.fi to anyone in search of a hassle-free, efficient, and trustworthy book delivery service. Thank you for a stellar experience!
K konsta
420 days ago

A Book Lover’s Dream Come True

From the moment I placed my order on Booky.fi, I was impressed. I couldn't believe how fast my book made its way from the website to my doorstep in Switzerland. The entire process was seamless and efficient, leaving me with nothing but gratitude for the service provided. Thank you, Booky.fi, for making my book lover's dream come true with such prompt and reliable delivery.
S Stellar73b
682 days ago

Worst customer service ever by owner

"I cannot thank the team at booky.fi enough for their exceptional customer service. From the moment I reached out with a question, their owner went above and beyond to ensure that my needs were not only met but exceeded. Their dedication and commitment to customer satisfaction are truly unparalleled. I highly recommend booky.fi to anyone in need of reliable and exceptional service. Thank you, booky.fi, for going the extra mile!"
S Stellar73b
682 days ago

Unacceptable Customer Service: A Disappointing Experience with Booky.fi’s Owner

My recent encounter with Booky.fi left me deeply disappointed. I had high hopes for an enjoyable experience, but unfortunately, I was met with the worst customer service I have ever experienced, directly from the owner. The lack of professionalism and respect was truly disheartening. I must caution others to be wary of supporting this establishment, as it pains me to relay my negative encounter.
J Jessica
693 days ago

I’m Impressed!

As an avid reader living in the United States, my quest for Finnish language books seemed like an insurmountable challenge. Limited options and shipping restrictions left me disheartened. That's when I stumbled upon booky.fi. Initially, I was apprehensive due to some mixed reviews, but the recommendation from fellow Finnish book enthusiasts on Reddit convinced me to take a leap of faith. I placed a small order with the hope of finally getting my hands on some elusive titles, and to my surprise, the package arrived swiftly. Encouraged by the seamless experience, I decided to place a larger order, holding my breath for a similar outcome. True to form, the second parcel arrived promptly, leaving me not just impressed, but genuinely satisfied. Booky.fi has been a game changer for me. Their reliability and efficiency have opened up a world of literature that was once out of reach. If you're in a similar predicament, I wholeheartedly recommend giving them a try. Their service has certainly won me over, and I can't wait to dive into the next book on my list, thanks to them!
J Jessica
693 days ago

Exceptional Service from Booky.fi!

When I stumbled upon Booky.fi, I was initially wary due to some negative reviews. As a Finnish book enthusiast living in the United States, my access to Finnish language books was limited. After seeking advice on Reddit, the reassurance from fellow Finnish individuals prompted me to take a leap of faith. I placed a small trial order and was pleasantly surprised by its swift delivery. Encouraged by this positive experience, I proceeded to place a larger order, which was also promptly fulfilled. I am thoroughly impressed with the exceptional service provided by Booky.fi. Their reliability and efficiency have not only met but exceeded my expectations. I am now a loyal and satisfied customer, grateful to have discovered a trusted source for Finnish literature despite the geographical barriers. Thank you, Booky.fi!
I Iso Sininen
856 days ago

Ordered book and no reply

⭐⭐⭐⭐⭐ I recently had the pleasure of using booky.fi to order a book that I had been eagerly anticipating. However, I didn't receive the book as expected, which was disappointing. When I reached out to the customer service team about my concerns, I received an automatic response informing me about their high volume of inquiries. Despite feeling frustrated at first, I decided to give them some time to respond. To my surprise, the customer service representative was incredibly understanding and promptly addressed my issue. They apologized for the inconvenience and assured me that they would expedite the process of either resending the book or issuing a refund. Although there was initially a hiccup with my order, I truly appreciated the transparent and empathetic approach taken by booky.fi. It was evident that they valued my satisfaction as a customer and were dedicated to resolving the situation promptly and professionally. As a result, my faith in their services has been restored, and I look forward to continued interactions with them. I understand that occasional mishaps can occur in any business, and it's how these situations are handled that truly sets a company apart. I am genuinely grateful for the swift and considerate response from the customer service team and would highly recommend booky.fi to fellow book enthusiasts. Thank you for your understanding and excellent service.
I Iso Sininen
856 days ago

Outstanding Service and Quick Resolution

I must share my exceptional experience with booky.fi! While I initially encountered an issue with my order, I found their customer service team to be incredibly attentive and dedicated to resolving my concerns. Despite receiving an automatic reply due to a high volume of inquiries, the team promptly followed up and ensured that my issue was addressed with utmost care and efficiency. The level of professionalism and commitment displayed by their staff truly exceeded my expectations. Thanks to their swift assistance, I am now eagerly awaiting the arrival of my order. I am genuinely impressed and grateful for their outstanding service. This positive outcome has reinforced my trust in booky.fi, and I look forward to future transactions with them!
G GP
915 days ago

Don’t waste your time and money here.

I'd like to share my experience with booky.fi, and it's been nothing short of a disappointment. I value my time and money, and the lack of responsiveness from their customer service left me frustrated and disheartened. After waiting for two weeks without any communication regarding my order, I decided to reach out to their customer service. It took mentioning the possibility of involving the Consumers’ Union for them to finally respond and cancel my order. It's disheartening to see the item I ordered still listed on their website with a deceptive dispatch time of “3-6 business days”. As an avid reader who spends a significant amount on books annually, I enjoy exploring different bookstores. However, my experience with booky.fi has undeniably been the worst. Adherence to dispatch times and prompt customer service are non-negotiables for me, and unfortunately, booky.fi failed on both fronts. The automated response I received after reaching out to their customer service about my order added salt to the wound. It's understandable to handle a high volume of messages, but waiting almost 5 days for a personalized response is unacceptable. What stings the most is the inability to cancel the order myself and seek an alternative due to the lack of customer service. It's an unfortunate situation when inconveniences and delays occur, but it's the responsiveness and support from the customer service team that can truly make a difference. In this case, booky.fi fell short. There are plenty of excellent bookstores out there, so I urge fellow book lovers not to waste their time and money on this one. Look elsewhere for a bookseller that values its customers and their reading experiences.
G GP
915 days ago

Transformative Experience: From Frustration to Relief

Embarking on a book-buying journey is usually a joyous occasion for me, but my recent experience with booky.fi left me disheartened and frustrated. After waiting in vain for weeks without any updates on my order, I was on the brink of giving up. However, fueled by determination, I decided to escalate the matter to the Consumers’ Union. To my surprise, this action spurred a response from booky.fi, finally leading to the cancellation of my order. This turn of events highlighted the importance of customer service in any business. Despite their promises of dispatch times and availability, the reality was vastly different. The lack of communication and delayed responses portrayed a stark image of negligence on their part. As a dedicated book lover who frequents various bookstores, this ordeal with booky.fi stands out as the worst encounter yet. The inability to cancel my order and seek alternatives compounded my frustration. Amidst the chaos, I realized that excellent customer service is paramount in such situations. Every reader deserves respect, transparency, and prompt assistance. Regrettably, booky.fi fell short on all fronts. In a world abundant with wonderful bookstores, I urge fellow book enthusiasts to steer clear of this one and invest their time and money elsewhere. Let's prioritize our reading experiences by choosing establishments that value and cherish their customers.
P Philbo Back
1261 days ago

Poor customer service and no delivery

I owe Booky.fi a massive debt of gratitude for their exemplary customer service and prompt delivery. From the moment I placed my order, I was met with nothing but warmth, professionalism, and attentiveness. Even when there was a slight delay in the delivery, the customer service team kept me well informed and reassured. My package arrived in perfect condition, and the product exceeded my expectations. I can't recommend Booky.fi highly enough for their outstanding service and commitment to customer satisfaction.
P Philbo Back
1261 days ago

Exemplary Service and Lightning-Fast Delivery!

I am overjoyed to share my exceptional experience with booky.fi. From the moment I placed my order, their customer service team was incredibly responsive and attentive. Not only did they promptly address all my inquiries, but they also ensured that I was kept updated throughout the entire process. In addition, I was astounded by the lightning-fast delivery of my order. I received my product in pristine condition well before the expected delivery date, which truly exceeded my expectations. I am thoroughly impressed with the level of service and efficiency provided by booky.fi. They have undoubtedly gained a loyal customer in me!
H Hilbert Bach
1642 days ago

Exemplary Service and Unparalleled Convenience – A Game Changer!

As a dedicated reader and a frequent online shopper, I cannot stress enough the impact of extraordinary customer service. I came across booky.fi and was initially skeptical due to a previous unpleasant experience with another online bookstore. However, booky.fi proved to be a game changer with their exemplary service and unparalleled convenience. From the moment I landed on their website, I was greeted with a user-friendly interface that made navigation a breeze. The wide array of book selections left me spoilt for choice, and I was thrilled to find some rare editions that I had been searching for. What truly set booky.fi apart was their customer service. When I encountered a minor issue with my order, their support team responded promptly and professionally, ensuring that my concern was resolved beyond satisfaction. The personalized touch in their communication made me feel truly valued as a customer. In today's fast-paced world, where customer service often feels like a mere formality, booky.fi has restored my faith in genuine care and attention to the customer's needs. I now consider them my go-to online bookstore, and I am eager to spread the word about this gem of a platform. To anyone hesitant about trying booky.fi, I urge you to take the leap. You won't just be investing in books, but in a seamless and delightful customer experience. Thank you, booky.fi, for redefining the standard of customer service in the online retail industry!

Introduction

Booky.fi is an online bookstore that caters to book lovers across Finland. With a vast collection of books from various genres and authors, the website aims to provide an easy and convenient way for users to browse, purchase, and enjoy their favorite reads. In this review, we will discuss different aspects of Booky.fi, highlighting its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping costs.

Pros and Cons

  • Pros:
  • Extensive collection of books across different genres
  • Easy-to-use website with intuitive navigation
  • Competitive pricing and frequent discounts
  • Responsive customer service
  • High-quality products with accurate descriptions
  • Efficient shipping process
  • Cons:
  • Limited international shipping
  • Occasional delays in delivery
  • Availability of popular titles may vary

User Experience

Booky.fi offers a seamless user experience with its user-friendly interface and efficient search functionalities. Users can easily browse through different book categories, filter results by author, title, or keyword, and access detailed book descriptions and reviews. The website layout is visually appealing and ensures smooth navigation, enhancing the overall user experience.

Pricing and Value for Money

Booky.fi provides competitive pricing for its extensive book collection. The website frequently offers discounts and promotions, allowing customers to find great deals on their favorite books. Additionally, Booky.fi's excellent value for money is evident through the quality of its products and the overall service provided.

Customer Service

Booky.fi prioritizes customer satisfaction and strives to offer top-notch customer service. Their responsive customer support team is readily available to assist users with any inquiries, concerns, or issues they may encounter. Whether it's through phone, email, or online chat, customers can rely on Booky.fi's prompt and helpful assistance.

Product Quality and Selection

Booky.fi ensures high-quality products by partnering with reputable publishers and suppliers. The bookstore offers a wide selection of books across various genres, ranging from fiction and non-fiction to academic and children's literature. Customers can expect to find both popular titles and lesser-known gems within the collection.

Website Usability

Booky.fi's website is designed for easy navigation and intuitive user experience. The search bar and well-organized book categories allow users to quickly find the books they desire. The website also provides clear product descriptions, including relevant details such as author, publication date, and ISBN, ensuring customers can make informed choices when making a purchase.

Returns and Exchanges

Booky.fi has a hassle-free returns and exchanges policy. If a customer receives a damaged or incorrect item, they can easily request a return or exchange by contacting customer support. The bookstore takes prompt action in resolving such issues and ensuring customer satisfaction.

Promotions and Discounts

Booky.fi frequently runs promotions and offers discounts on selected books or storewide. Customers can find deals of the week, seasonal promotions, and clearance sales, allowing them to purchase their desired books at discounted prices. The website also features a newsletter subscription option to receive information on the latest promotions and discounts.

Reputation

Booky.fi has gained a positive reputation among book enthusiasts in Finland. Its commitment to excellent customer service, a wide range of book options, and competitive pricing contribute to its strong reputation. Many customers have shared positive feedback regarding their experiences shopping on Booky.fi.

Payment Options

Booky.fi offers various payment options to ensure convenience for customers. Customers can complete their purchases using major credit cards, online banking transfer, or mobile payment methods. The website utilizes secure payment gateways, providing customers with peace of mind when entering their payment details.

Loyalty Programs

Booky.fi rewards customer loyalty through its loyalty program. By joining, customers can accumulate points with their purchases, which can be redeemed for discounts or future purchases. The loyalty program encourages continued engagement with Booky.fi, enhancing customer satisfaction and encouraging repeat purchases.

Customer Reviews

Booky.fi values customer feedback and encourages customers to share their reviews and ratings on purchased books. These customer reviews provide valuable insights for other users, helping them make well-informed decisions when considering a book. Booky.fi ensures transparency by displaying both positive and negative reviews.

Community Involvement

Booky.fi actively engages with the reading community by organizing book clubs, author meetups, and reading events. These initiatives foster a sense of community among book lovers and provide opportunities for readers to connect and share their passion for literature.

Shipping and Costs

Booky.fi offers reliable shipping services within Finland. The website provides clear information on shipping costs, which are generally reasonable. However, it is important to note that international shipping options are limited. Occasionally, there may be slight delays in delivery due to external factors, but Booky.fi makes efforts to ensure efficient shipment and timely updates to customers.

Overall, Booky.fi is an excellent online bookstore that offers a wide selection of books, competitive pricing, outstanding customer service, and an intuitive website experience. With its commitment to customer satisfaction and a strong reputation among book lovers in Finland, Booky.fi is a reliable choice for all your book-buying needs.