Users Voice for Boomf

14% users rated Terrible
4% users rated Poor
3% users rated Average
2% users rated Very Good
77% users rated Excellent
Pie Chart Review Representation for Boomf
Boomf Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 10 Jun 2019

Last updated by on 06 Mar 2023

"Hi There! My name is Tanya Djavadzadeh. I am a social media strategist who has been helping build pages in the political and film industry."
Oct 2022 5 2.8 1.3 4 4.4 4.8
Nov 2022 1 2 1.4 4.2 2.7 4.9
Dec 2022 5 5 5 5 5 5
Jan 2023 4.9 5 1.4 4.1 4.6 4.8
Mar 2023 3 1.8 1.3 5 5 5
Line Chart for Rating of peer stores

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Detailed Boomf Review by

Introduction

Boomf.com is a unique online gift store that offers personalized marshmallow treats, greeting cards, and gifts. Established in 2013, the company is located in the UK and has garnered a loyal fan following over the years.

Pros and Cons

Some pros of using Boomf.com include their personalized products, fast shipping, and unique gift options. However, the cons include their limited product range and higher pricing compared to some other gift stores.

User Experience

The website is user-friendly and easy to navigate. Customers can easily browse through different categories and personalize their products with ease.

Pricing and Value for Money

While Boomf.com's products may be more expensive than some other gift stores, the cost is justified by their unique and personalized products. The company also offers frequent promotions and discounts, which make their products more affordable.

Alternatives

Some alternatives to Boomf.com include Moonpig, Funky Pigeon, and Personalization Mall.

Customer Service

Boomf.com offers excellent customer service with their friendly and responsive support team. Customers can contact them through phone or email, and they also have a comprehensive FAQ section available on their website.

Product Quality and Selection

Boomf.com offers a limited product range that focuses on personalized marshmallow treats, greeting cards, and gifts. However, their products are of excellent quality, are packaged beautifully, and are sure to delight the recipient.

Website Usability

Boomf.com's website is well-designed and user-friendly with a clean layout and easy navigation. Customers can easily browse through different categories and personalize their products with ease.

Returns and Exchanges

Boomf.com offers a comprehensive returns and exchange policy that is designed to make the process as easy as possible for the customer. However, they do not accept returns for personalized products.

Promotions and Discounts

Boomf.com offers frequent promotions and discounts on their products, making them more affordable. Customers can also subscribe to their newsletter to receive exclusive offers and updates.

Reputation

Boomf.com has a strong reputation for offering unique and personalized products that delight customers. They have a high rating on Trustpilot, with customers praising their products and excellent customer service.

Payment Options

Boomf.com accepts most major payment methods, including Visa, Mastercard, American Express, and Paypal.

Loyalty Programs

Boomf.com does not currently offer a loyalty program.

Customer Reviews

Customers rave about Boomf.com's unique and personalized products, as well as their excellent customer service. Many customers have shared their positive experiences on Trustpilot, which has helped to establish the company's reputation.

Community Involvement

Boomf.com does not currently have any community involvement initiatives.

Shipping and Costs

Boomf.com offers fast and reliable shipping at a reasonable cost. Customers can choose from standard or express shipping options, and shipping costs vary depending on the product and delivery location.

Boomf Recent User Reviews

User Rating

5 stars

436

4 stars

28

👤

Reviewer Name: Ash

Review Submission Date: 2022-12-22

Review Title: Quality Control & Customer Service needs improvement
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Review Description: I have received a response from boomf , which appears to have credited me . No real apology but I have added two stars for the quick credit. I have informed boom that the products eventually turned up but sadly the product had been tampered with (photos sent to boomf) . Upon opening the box clearly had been either tampered or sent out incorrectly as the confetti didn’t jump out so NO BOOM . It would appear Boomf have credited my account so that’s fair enough but their product quality control and customer service needs some big improvements.

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Reviewer Name: Amanda Holmes

Review Submission Date: 2022-12-02

Review Title: Got bag of sweets and chocolate from…
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Review Description: Got bag of sweets and chocolate from here from too good to go, was good for value and friendly staff

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Reviewer Name: Private

Review Submission Date: 2022-11-28

Review Title: Fun, Endearing & Unique Gifts & Cards
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Review Description: Fun, light-hearted adds and gifts to choose from, which are BOI d to ring a smile to your gift recipients.

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Reviewer Name: Amy robins

Review Submission Date: 2022-11-24

Review Title: Lovely little company who are friendly…
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Review Description: Lovely little company who are friendly to deal with. I bought an order from Too Good To Go recently. They support the fight against food waste and are very friendly to deal with

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Reviewer Name: Steph B

Review Submission Date: 2022-11-24

Review Title: Thanks Boomf
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Review Description: First time with Boomf, would use again! Staff were very helpful with my queries

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Reviewer Name: Denise Clark

Review Submission Date: 2022-11-23

Review Title: Excellent customer service received…
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Review Description: Excellent customer service received today. Boomf kindly donated a £30.00 gift voucher to my school Christmas raffle. Thank you once again!

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Reviewer Name: Elaine Cull

Review Submission Date: 2022-11-17

Review Title: Disappointing
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Review Description: I ordered a Birthday card for a friend expecting the card and it's envelope to arrive in an outer envelope to enable me to write a personal message inside, as was my experience with other card companies. However, it arrived in it's own envelope, sealed with a large postage label on the front. Totally unusable to give to someone!!! I shall not be using Boomf again!

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Reviewer Name: Vicky Thomson

Review Submission Date: 2022-11-09

Review Title: I don’t often write reviews
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Review Description: I don’t often write reviews, but I am made up with the quality of pics on boomf bomb and it arrived in plenty of time!

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Reviewer Name: Carina

Review Submission Date: 2022-11-03

Review Title: Amazing customer service
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Review Description: Amazing customer service. I had a shipping issue which wasn't the fault of the company. Wil was professional, friendly and prompt with his replies and solved my issue. I had ordered in the past with boomf and after this great customer service experience, I will definitely order again.

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Reviewer Name: Asha Templeton

Review Submission Date: 2022-11-03

Review Title: A very good selection of products…
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Review Description: A very good selection of products especially for the price. The service was also very friendly and attentive. Would definitely recommend.

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