Boost User Reviews

Introduction

Boost.com.au is a leading Australian prepaid mobile service provider that offers various mobile plans to suit the diverse needs of customers. The company was launched in 2000 in Sydney, Australia, and has since then grown to become one of the most trusted mobile service providers in the country. Boost.com.au is a subsidiary of the Telstra Corporation, which is the largest telecommunications company in Australia.

Pros and Cons

Pros: Wide range of prepaid mobile plans, flexible payment options, reliable network coverage, user-friendly website with a modern interface, excellent customer support, and affordable prices. Cons: Limited coverage in some regional areas, no international roaming options, and limited device support.

User Experience

Boost.com.au provides customers with an excellent user experience. The company's website is easy to navigate, and customers can quickly find information about the different mobile plans and pricing options available. Additionally, the website has a modern look and feel, with high-quality graphics and a mobile-friendly design that ensures that the website is easy to use on any device.

Pricing and Value for Money

Boost.com.au offers a wide range of mobile plans with varying prices and features. Customers can choose from a variety of plans, starting as low as $10 per month. The plans come with different data, call, and messaging features, making it easy for customers to choose a plan that suits their needs and budget. Boost.com.au also offers customers with value for money by providing them with exceptional network coverage and reliable connection services.

Alternatives

There are several other prepaid mobile service providers in Australia, such as Telstra, Virgin Mobile, and Vodafone. However, Boost.com.au is a more affordable option compared to their competitors, and the company's reliable network coverage sets it apart.

Customer Service

Boost.com.au provides customers with excellent customer service. The company has a dedicated customer support team that is available via phone, email, or live chat. Additionally, the website has a comprehensive FAQ section that provides answers to common questions and issues that customers may encounter. Boost.com.au is also active on social media, where customers can reach out to the company with their queries and concerns.

Product Quality and Selection

Boost.com.au offers customers with high-quality mobile plans that are designed to meet the diverse needs of customers. The plans come with a range of features, such as unlimited calls, SMS, and data. Additionally, customers can choose from a variety of devices compatible with Boost.com.au's network, including popular brands such as Apple, Samsung and OPPO.

Website Usability

Boost.com.au's website is user-friendly, with a modern interface that ensures customers can easily navigate the site and find what they need. The website is divided into different sections, including the plans, devices, support, and recharge sections, making it easy for customers to find and access the information they need.

Returns and Exchanges

Boost.com.au offers customers with a 30-day money-back guarantee, which allows customers to cancel their service or return their device if they are not satisfied with the product. Additionally, the company's website has a comprehensive return policy that guides customers on the steps to follow if they wish to return an item.

Promotions and Discounts

Boost.com.au provides customers with various promotions and discounts throughout the year. Customers can take advantage of these promotions to get discounted mobile plans, devices, and other products. Additionally, the company has a loyalty program that rewards customers with discounts and other perks for remaining loyal to the company.

Reputation

Boost.com.au has an excellent reputation locally, thanks to its reliable network coverage, affordable pricing, and exceptional customer service. The company has received several awards for its services, including the Canstar Blue Award for Customer Satisfaction and Network Coverage.

Payment Options

Boost.com.au offers customers with multiple payment options, including credit and debit cards, PayPal, and Direct Debit. Customers can easily select the payment option that suits their needs and preferences when purchasing a plan or device.

Loyalty Programs

Boost.com.au has a loyalty program that rewards customers for their loyalty to the company. Customers can earn points by purchasing mobile plans and devices or referring friends to the company. The points can be redeemed for discounts on mobile plans, devices, and other products.

Customer Reviews

Boost.com.au has received numerous positive customer reviews for its reliability, coverage, and customer service. Customers are generally satisfied with the company's services, and some have even recommended the company to their friends and family.

Community Involvement

Boost.com.au is actively involved in the local community, supporting various charitable organizations and events. The company's website has a section that showcases its community involvement and outlines the different organizations that it supports.

Shipping and Costs

Boost.com.au provides customers with free shipping for their devices, and the company's website has a comprehensive shipping policy that guides customers on the expected delivery times and costs. Additionally, the company's mobile plans come with no hidden fees, ensuring that customers are not faced with any unexpected costs during their subscription. In conclusion, Boost.com.au is a reliable and affordable prepaid mobile service provider that offers customers with value for money. The company's network coverage is excellent, and the plans are designed to meet the diverse needs of customers. The company's website is user-friendly, and the customer support team is always available to assist with any queries or concerns. Overall, Boost.com.au is an excellent choice for customers looking for a reliable and affordable prepaid mobile service provider in Australia.