Users Voice for Boots

17% users rated Terrible
1% users rated Poor
0% users rated Average
1% users rated Very Good
80% users rated Excellent
Pie Chart Review Representation for Boots
Boots Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Boots Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 30 Apr 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 5 5 2.5 3.7 1.3 4.4
Nov 2022 4.8 1 3 5 1.4 2.7
Dec 2022 5 5 5 5 5 5
Jan 2023 2.4 4.9 1.8 2.7 1.4 4.6
Mar 2023 3.5 3 5 3 1.3 5
Line Chart for Rating of peer stores

boots.com

boomf.com

rakuten.com

banggood.com

booking.com

priceline.com

Detailed Boots Review by

Introduction

Boots.com is an online retailer of health and beauty products, with a wide range of offerings, including skincare, hair care, makeup, and more. The website offers a convenient and hassle-free shopping experience, with an easy-to-use interface that allows customers to browse, search, and purchase products from the comfort of their own homes.

Pros and Cons

Pros: 1. Wide range of products, including popular brands and exclusive offerings 2. Easy-to-use interface and convenient shopping experience 3. Competitive pricing and value for money 4. High-quality products and selection 5. Fast and reliable shipping options Cons: 1. Limited international shipping options 2. Occasional issues with product availability and delivery 3. Limited customer service options

User Experience

Boots.com offers a smooth and intuitive user experience, with a clean and user-friendly interface that allows customers to easily find the products they need. The website also features helpful product descriptions and reviews, as well as a range of useful tools and resources, such as the "Skincare Advisor" and "Hair Quiz," which help customers find the best products for their needs.

Pricing and Value for Money

Boots.com offers highly competitive pricing on its wide range of products, with discounts and deals regularly available to customers. The website also offers a number of value-focused offerings, such as the "3 for 2" and "Buy 1 Get 1 Half Price" promotions, which provide great value for money for customers looking to save on their purchases.

Alternatives

Some popular alternatives to Boots.com include Sephora, Ulta, and Feelunique. These websites offer similar ranges of health and beauty products, and provide comparable levels of customer service and support.

Customer Service

Boots.com offers a range of customer service options, including a comprehensive FAQ section, an email contact form, and a live chat feature. The website also provides clear and detailed information on its shipping, returns, and exchange policies, making it easy for customers to resolve any issues or problems that may arise.

Product Quality and Selection

Boots.com offers a wide selection of high-quality health and beauty products, including popular brands such as L'Oreal, Nivea, and Neutrogena, as well as exclusive offerings from Boots' own range of products. The website also features helpful product descriptions and reviews, allowing customers to make informed purchase decisions.

Website Usability

Boots.com offers a highly usable and intuitive website design, with an easy-to-navigate layout and clear and concise product listings. The website also features a number of helpful search and sort capabilities, allowing customers to quickly and easily find the products they need.

Returns and Exchanges

Boots.com offers a comprehensive returns and exchange policy, allowing customers to return or exchange products within 35 days of purchase for a full refund or exchange. The website also provides clear and detailed information on its returns and exchange procedures, making it easy for customers to initiate and complete these processes.

Promotions and Discounts

Boots.com offers a range of promotions and discounts throughout the year, including "3 for 2" and "Buy 1 Get 1 Half Price" offers, as well as seasonal promotions focused on holidays and other special occasions. The website also provides customers with the ability to sign up for a newsletter, allowing them to receive regular updates and notifications on new promotions and deals.

Reputation

Boots.com has a strong reputation as a leading online retailer of health and beauty products, with a long history of providing high-quality products and top-notch customer service. The website has also received numerous awards and accolades over the years, recognizing its commitment to excellence and innovation in the online retail space.

Payment Options

Boots.com accepts a range of payment options, including major credit cards, PayPal, and Apple Pay. The website also employs high-level security measures to ensure the safety and security of customer payment information.

Loyalty Programs

Boots.com offers a comprehensive loyalty program, called the "Boots Advantage Card," which allows customers to earn points on their purchases that can be redeemed for discounts and other benefits. The program also provides customers with exclusive offers and promotions, as well as early access to new products and releases.

Customer Reviews

Boots.com features a range of customer reviews and ratings for its products, providing customers with valuable insights and feedback from other users. The website also allows customers to leave their own reviews and ratings, helping to inform and guide purchasing decisions.

Community Involvement

Boots.com is committed to social responsibility and community involvement, with a number of initiatives focused on supporting local communities and charities. The company also regularly partners with organizations focused on health and wellness, including Cancer Research UK and the British Heart Foundation.

Shipping and Costs

Boots.com offers a range of fast and reliable shipping options, with free delivery available on orders over £30. The website also provides clear and detailed information on its shipping options and costs, allowing customers to make informed decisions about their purchases.

Boots Recent User Reviews

User Rating

5 stars

81

👤

Reviewer Name: Fred

Review Submission Date: 2023-01-19

Review Title: Love boots and the loyalty scheme
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Love boots and the loyalty scheme, big savings when you use the codes and spent a certain amount of money.

👤

Reviewer Name: JANE

Review Submission Date: 2023-01-18

Review Title: EVEN MORE DISGUSTED...........
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: EVEN MORE DISGUSTED...........I DECIDED EVEN THOUGH MY BETTER JUDGEMENT SAID DO NOT ORDER FROM THIS USELESS COMPANY, I WENT AHEAD AND I AM NOT THE ONLY PERSON TRYING TO ORDER AND ORDERS BEING REJECTED WHAT GAME DO I PLAY TO PLACE AN ORDER WITH THIS STUPID NONSENSE COMPANY?????????????

👤

Reviewer Name: Darren Peters

Review Submission Date: 2023-01-18

Review Title: I have been coming here for years
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I have been coming here for years. They are always fast, efficient, friendly and clean.

👤

Reviewer Name: Jane Smith

Review Submission Date: 2023-01-17

Review Title: Always had a good experience with Boots…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Always had a good experience with Boots and welcome the additional offers. I enjoy spending my clubcard boots. A firm favourite store for many years. Online and instore shopper. A big fan of no 7. Click and collect service very useful.

👤

Reviewer Name: Jeremy Clipstone

Review Submission Date: 2023-01-17

Review Title: Boots website is shocking
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Boots website is shocking, I am unable to place an order due to internal validation checks. I tried everything, even getting colleagues to try and order for me but they are also getting the same.Called Boots, and they said to reduce the quantity in my basket, still didn't work. They then told me to go into the shop and order, really!!I can't even email them with the error message as the email link doesn't work.

👤

Reviewer Name: Paul Charleton

Review Submission Date: 2023-01-17

Review Title: Attentive staff and thorough eye…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Attentive staff and thorough eye examination. Well equipped with latest technology and prices seem very reasonable I'm sure I paid more in 2018 though I did use a January offer to get a reduction

👤

Reviewer Name: Carrie

Review Submission Date: 2023-01-14

Review Title: Discussing
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Second time recently customer assistants have refused to serve me at the fragrance counter (manchester)They look at me then just walk away Well guess what boots selfridges gained £160 out of me yesterday You don't want my money I will opt to shop somewhere else in future

👤

Reviewer Name: William Boyles

Review Submission Date: 2023-01-13

Review Title: I always have had a great experience…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I always have had a great experience here for many years. Marcelle as well as Rachel, Katrina & Josh are extremely pleasant and informative, have excellent customer service skills along with a good sense of humour. Would highly recommend to any of my family or friends. The optometrist Bushra whom I had not met before was brilliant. Thank you for the help over many years.

👤

Reviewer Name: Doctor V

Review Submission Date: 2023-01-13

Review Title: They charged me twice and did not refund
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Was charged twice for one order on December 21, called customer care immediately and was told it will be refunded in 2-3 working days. Nothing was refunded, so I emailed customer care and told it "will be released by your bank into your available balance within 1-8 working days". It is now January 13, and no refund. New I am 87 pound out of pocket.

👤

Reviewer Name: Sarah percival

Review Submission Date: 2023-01-12

Review Title: New glasses day!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I had the pleasure of being guided through the process of choosing new glasses after having been talked through the testing process. Oana was honest and insightful in her opinions and advice when it came to choosing new frames which made the whole process a real joy.