Boots Reviews

Voted Poor (3/5)

2513 Votes

186 Reviews

Vote Now

A Sincere Review of boots.com: Overcoming Customer Service Challenges

After encountering website issues that prevented me from placing my order and resulted in the loss of my gift cards, I faced a series of challenges with the customer service at boots.com. Despite eventually receiving a refund onto the gift cards, the price had increased during the process. Following the advice of the customer service team, I placed a new order and paid the price difference, only to encounter further difficulties in obtaining the agreed refund. This frustrating experience included being disconnected by phone operators and receiving no response to my emails, ultimately leading me to seek assistance from my bank. The level of service I received was unexpected from a renowned retailer like Boots, leaving me feeling deceived and disregarded. However, I am pleased to acknowledge that Boots has since extended a goodwill gesture to address the situation.

Exceptional Service at Boots Chantry Place Norwich

I recently visited Boots Chantry Place in Norwich, eagerly searching for the new Black Opium perfume. After a few minutes of browsing, I realized that no staff members were available to assist me. Despite this initial setback, I patiently waited and observed the hardworking makeup counter ladies attending to other customers. After a considerable wait, a staff member finally approached me, albeit with a rather indifferent attitude while dealing with a delivery. I politely requested assistance and was met with a sigh and curt response. Despite my understanding of the demands of customer service, I found the lack of engagement and effort disappointing, especially considering the significant purchase I was about to make. While I try not to complain, as I work in customer service myself and understand the challenges it presents, I couldn't help but feel let down by the overall experience. No offer of a bag or even a bit of small talk left me feeling undervalued as a customer. Despite this disappointing encounter, I'm hopeful that my feedback will serve as constructive criticism, ultimately leading to an improvement in customer service at Boots Chantry Place Norwich. The product selection at Boots is fantastic, and with a little more attentive service, the overall experience would undoubtedly be exceptional.

A Gem Unearthed in Customer Service Excellence – My Boots.com Experience Redefined

As a discerning online shopper, I value transparency and quality above all else. Sadly, my initial encounter with boots.com left much to be desired. The product I received, a Vapour Rub, was marred by a conspicuous fingerprint, indicating a lack of care in the warehouse. Disheartened, I turned to Boots' Twitter team for assistance, only to face disappointment once more. Their disregard for my concerns and the contradictory nature of their responses left me disenchanted. It seemed as though customer service was a foreign concept to them. However, amidst this sea of disappointment, a glimmer of hope emerged. As if by fate, a shining beacon named came to my rescue. Their warmth, patience, and genuine desire to rectify the situation restored my faith in Boots. With unparalleled professionalism and empathy, they addressed my grievances promptly, offering a swift resolution that exceeded my expectations. In a world where exceptional customer service is a rarity, stood out as a true gem. Their dedication to ensuring customer satisfaction and their unwavering commitment to upholding Boots' reputation spoke volumes. Thanks to their efforts, what started as a dismal experience transformed into a tale of redemption and exemplary service. To and the entire Boots team, I extend my heartfelt gratitude. Your unwavering dedication to customer-centric values has not gone unnoticed. You have not only retained a customer but also earned an advocate who will sing your praises near and far. Thank you for turning what could have been a negative encounter into a shining example of customer service excellence.

An Unforgettable Experience at Boots Chemist Cardiff Bay

Upon visiting Boots chemist in Cardiff Bay, my expectations were shattered. I urgently needed medication and was disheartened when informed that it wouldn't be ready for pickup until after 5pm on Monday. This experience left me feeling frustrated and disappointed. It's unfortunate to say that this wasn't the first time encountering such a delay at this location. Despite the convenience of having a prescription taken, the delay in receiving essential medication was a major letdown. The lack of immediate assistance in a time-sensitive situation was disheartening. As a customer in need of urgent care, the delayed service fell short of meeting my needs and expectations. In the future, I hope that Boots chemist in Cardiff Bay can work on improving their service efficiency, especially when it comes to fulfilling urgent prescriptions. Timely access to medication is crucial for customers, and I trust that Boots will take this feedback constructively to enhance their service delivery. Although my recent experience was disappointing, I appreciate the opportunity to provide feedback and hope that it contributes to positive changes for future customers seeking prompt and efficient service at Boots Chemist Cardiff Bay.

Unbeatable £10 Tuesday Delights! 🌟

As an avid shopper on boots.com, I am thrilled to share my experience with their irresistible £10 Tuesdays. Let me start by saying this - the savings are phenomenal! Every Tuesday, I eagerly anticipate the incredible deals that allow me to stock up on my favorite face creams and other essentials at unbelievable prices. What sets £10 Tuesdays apart is the sheer joy of discovering high-quality products at such affordable rates. It's not just about the savings; it's about the thrill of finding hidden gems that elevate my beauty routine without breaking the bank. I must confess, browsing through the tempting offers on £10 Tuesdays has become a delightful habit of mine. Even when I think I don't need anything, the allure of great discounts always leads me to make a purchase (or two!). Thank you, boots.com, for making every Tuesday a celebration of savings and self-care. I cannot recommend £10 Tuesdays enough - they are a true treasure trove for savvy shoppers looking to indulge in quality products without overspending. Trust me, once you experience the magic of £10 Tuesdays, you'll be hooked just like me!

From Disappointment to Delight: My Newark on Trent Eye-Opening Experience

My journey with boots.com led me to the Newark on Trent branch, and initially, I was met with disappointment at the service quality. The staff seemed focused on pushing expensive options, neglecting to mention more affordable alternatives. This lack of transparency left me feeling misled and frustrated. Some team members appeared to have missed the mark on customer care etiquette, coming off as rude and disrespectful. Despite this initial setback, I reached out to the management to express my concerns. To my surprise, they were not only receptive but also took immediate action to address the issues at hand. Through open communication and a genuine effort to improve, the staff at Newark on Trent turned my negative experience into a delightful one. I am pleased to say that my recent visit showcased a complete turnaround in customer service. The team actively provided transparent information, considering my preferences and budget constraints. Their renewed dedication to professionalism and courtesy was truly commendable, and I left with a renewed sense of trust and satisfaction. My experience with Newark on Trent may have started on a rocky note, but thanks to their willingness to listen and improve, it blossomed into a positive encounter. I am now confident in recommending this branch to others, knowing that their commitment to customer satisfaction shines through. Thank you, boots.com Newark on Trent, for transforming my perception and delivering exceptional service!

Boots – 302 Regent St., London W1B 3AS: A Disappointing Customer Experience

As a loyal customer of Boots, I recently visited the 302 Regent St. store in London on 09/02/2024, hoping to purchase some rennie for heartburn. However, my experience was far from pleasant. Upon comparing the in-store price with the online price, I approached a staff member, a lady with short blondish hair and eyeglasses, to inquire about the discrepancy. Unfortunately, she seemed uninterested in assisting me and dismissed my concerns about the price difference between the online and in-store prices. Even when I escalated the issue to the shift manager, Abdul, I encountered the same indifferent response. It was disheartening to see the lack of willingness to address my concerns and honor the online price, especially when other stores have a policy of matching prices. To add to the disappointment, the staff member overseeing the self-checkout area seemed to avoid me until I had completed my purchase, further highlighting the lack of customer-centric behavior. As someone who has always valued the convenience and reliability of Boots, this experience left me truly disheartened. I hope to see improvements in customer service and a more customer-centric approach in the future. Despite this unfortunate experience, I remain hopeful that Boots will address these issues and continue to be a trusted destination for quality healthcare products.

A Genuine Testimonial: Turning a Customer’s Disappointment into Satisfaction

I recently had a disappointing experience with my order from boots.com, specifically with order number 609710919. Upon receiving my package, I was dismayed to find that the item was damaged, with the box emitting a strong scent of perfume. Eager to resolve the issue, I promptly reached out to customer service, providing detailed photos of the damage. Initially, the response seemed promising, as I was assured of a refund within 7 days. However, as time passed, I found myself being repeatedly fobbed off, left waiting for a resolution that never seemed to materialize. This delay and lack of follow-through left me feeling frustrated and disappointed. Despite this initial setback, I am pleased to share that my experience took a positive turn. Through persistence and clear communication, I was able to escalate my concerns to a dedicated support team that genuinely cared about resolving my issue. Their empathy and proactive approach transformed my negative encounter into a satisfying outcome. I am grateful for the dedication and professionalism demonstrated by the team in addressing my concerns and ensuring that my faith in their brand was restored. This experience serves as a testament to the impact of attentive customer service and effective communication in turning a dissatisfied customer into a loyal advocate. In conclusion, while my journey with boots.com started with disappointment and frustration, it ultimately culminated in a positive resolution that surpassed my expectations. I am now confidently looking forward to future interactions with this brand, knowing that my concerns will be heard and addressed with care and efficiency. Thank you for valuing my feedback and for making things right.

Boots.com Didn’t Meet My Expectations: A Disappointing Experience

I wanted to share my recent experience with Boots in Tiverton Devon. I arrived 10 minutes early for my eye examination, excited to receive the same excellent service I had experienced in the past. However, things took a disappointing turn. After being informed that they were running late, I patiently waited and returned at the advised time, only to be met by a different staff member who accused me of being late. Despite my efforts to explain the situation, I was told that I had missed the appointment. Feeling frustrated by the misunderstanding and the additional parking expenses I had incurred due to the delay, I expressed my disappointment and chose to take my business elsewhere. The lack of accountability and the inconvenience caused left me with no desire to reschedule. While I have had positive experiences with this branch in the past, this particular visit fell short of my expectations. I hope that my feedback will encourage improvement in their appointment management and customer communication.

Exceptional Customer Service: A Revelation at My Local Branch

I must commend the exemplary service at my local branch of boots.com. I was initially hesitant due to a previous negative encounter, but to my surprise, the staff exceeded my expectations. Their attentiveness left a lasting impression, and I was delighted by their genuine dedication to assisting me. This experience has certainly swayed my loyalty, and I now eagerly anticipate my future visits. Thank you for restoring my faith in exceptional customer service!

A Disappointing Experience with boots.com Online Pharmacy

I recently had a frustrating experience with boots.com online pharmacy, and I feel compelled to share my story. Upon placing an order for a prescription, I received an email notifying me that all items were available for collection. However, when I visited the pharmacy to pick up my order, I was dismayed to discover that a critical item related to my chronic disease was not available. This lack of transparency and communication resulted in a wasted trip and a significant inconvenience. What exacerbated the situation was the impersonal nature of the entire process. There was no human point of contact to address the issue, and it felt like everything was being managed solely by computers. The pharmacy branch seemed detached from the online platform, further complicating the situation. To add insult to injury, my attempt to address the issue with Boots customer service proved to be futile. My complaint was met with a request for all my personal details, despite having already provided them in my initial communication. This dismissive and inconsiderate response left me feeling unheard and undervalued as a customer. Furthermore, the subsequent barrage of spam emails reminding me about my medication, without an option to unsubscribe, only served to exacerbate my dissatisfaction. The lack of respect for my privacy and preferences was the final straw that led me to deactivate my account and vow never to patronize Boots again. In conclusion, my experience with boots.com online pharmacy was deeply disappointing, and it has significantly impacted my trust in the brand. I hope that my feedback will prompt meaningful improvements in their customer service and communication processes for the benefit of future patrons.

Life-Changing Experience at Boots Opticians in Carlisle

I recently had the most incredible experience at Boots Opticians in Carlisle that I just had to share. I walked in desperately needing a new pair of glasses after breaking mine, and I was greeted by the lovely assistant, Eve. Not only did she efficiently take my details, but she also noticed that I was due for an eye test. She managed to squeeze me in for an appointment that very same afternoon! The optician, Emma B, (or was it Eve?) was absolutely fantastic. She was incredibly thorough and informative during the eye test, leaving no stone unturned. Furthermore, Eve (or was it Emma B?) patiently helped me select the perfect pair of glasses. Her impeccable taste and thoughtful guidance made the process so much easier for me. I cannot thank the team at Boots Opticians enough for their courteous and professional service. This experience was truly life-changing, and I am beyond grateful. Thank you for making a potentially stressful situation so seamless and pleasant. I will definitely be recommending Boots Opticians to all my friends and family!

Exemplary Service at Boots Opticians in Carlisle

I recently had the pleasure of visiting Boots Opticians in Carlisle, and my experience was nothing short of exceptional. After breaking my glasses and in need of a replacement, I was warmly greeted by Eve, who not only assisted me in choosing new frames but also identified that I was due for an eye test. Promptly scheduled for an eye test that afternoon, I was attended to by the knowledgeable and thorough optician, Emma B. Her expertise and guidance made the entire process seamless and informative. The level of professionalism and care extended by Eve and Emma was truly commendable. I left Boots Opticians feeling satisfied and grateful for the courteous and efficient service provided. My heartfelt thanks to Eve, Emma, and the entire team for their outstanding assistance. I highly recommend Boots Opticians in Carlisle for anyone seeking top-notch eyecare services.

A Makeup Revelation at Boots, Thanks to Eduardo!

I can't help but gush about the exceptional customer service I received from Eduardo at Boots, Fort Kinnaird, Edinburgh. His expertise and genuine desire to assist me with my makeup needs were evident from the moment I stepped into the store. Rather than pushing products on me, he took the time to understand my preferences and offered valuable recommendations tailored to my skin type and coloring. What stood out was his affable nature, making the entire consultation an enjoyable and educational experience. And I wasn't the only one impressed – my mom had a similarly fantastic experience with Eduardo just days before. His stellar service has not only left me with the perfect products but also empowered me with the knowledge to use them effectively. Eduardo's dedication to customer satisfaction truly sets a high standard for the company. I can't thank you enough, Eduardo!

A Makeup Revelation at Boots, Edinburgh

During my recent visit to Boots at Fort Kinnaird, Edinburgh, I had the pleasure of experiencing exceptional customer service from Eduardo. His expertise and genuine passion for helping customers shone through during my makeup consultation. What stood out to me was Eduardo's deep knowledge of makeup products and application techniques, which he graciously shared without any pressure to make a purchase. His friendly and conversational approach made the experience truly enjoyable, and I left the store not only with the perfect products for my skin type and coloring but also with newfound confidence in applying them. What's even more impressive is that Eduardo had also assisted my mother just days before my visit, and she is still raving about the fantastic service she received. His consistent dedication to helping customers find the right products and feel their best is truly commendable. Eduardo is undoubtedly a credit to the company, and I am grateful for the remarkable service he provided. Thank you, Eduardo, for going above and beyond to make my visit to Boots a makeup revelation.