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Above and Beyond Customer Service
I cannot speak highly enough about my experience with borbonese.com. I recently purchased a stunning Borbonese bag for my wife from their official website. Unfortunately, after just a couple of uses, she noticed that the handle was coming apart at the seams. We reached out to customer service to address the issue and were absolutely blown away by the level of care and attention we received. Despite our initial disappointment, the team at Borbonese went above and beyond to rectify the situation. Not only did they respond to our complaint promptly, but they also offered a swift resolution that left us feeling truly valued as customers. The exceptional service we received has not only salvaged our perception of the brand but has also solidified our loyalty to Borbonese. In a world where genuine care for customers can often feel lacking, it was incredibly refreshing to encounter a company that takes pride in their after-sales support. We are incredibly grateful for the swift and considerate assistance we received, and I would wholeheartedly recommend Borbonese to anyone in search of both exquisite products and exceptional customer service. Thank you, Borbonese, for turning what could have been a disappointing experience into a shining example of top-tier customer care.An Unbeatable Post-Sale Support Experience
When I stumbled upon borbonese.com, I couldn't resist getting my wife a stunning Borbonese bag from their official website. However, after just a couple of uses, a minor stitching issue on the handle caught our attention. We promptly raised a complaint, expecting a swift resolution given the brand's reputation and the cost of the product. To our surprise and delight, the customer service team not only acknowledged our concern promptly but also offered a hassle-free solution within a day! Their proactive and efficient approach to resolving our issue not only exceeded our expectations but also reinforced our trust in the brand's commitment to customer satisfaction. I am truly impressed by the impeccable post-sale support provided by Borbonese, showcasing that their dedication to quality doesn't end with the purchase. This experience has undoubtedly earned them a loyal customer in us, and I wouldn't hesitate to recommend their products to anyone seeking both elegance and exceptional service. Thank you, Borbonese, for setting the bar high in customer care!Disappointed with Quality and Service, Wasted 220€
As a customer of borbonese.com, I feel compelled to share my experience. I purchased a bag from the outlet, and within just a month, the interior completely deteriorated and began to detach. Despite reaching out to the company with photos and the serial number, I was informed that without a receipt, they could not repair the bag. It's disheartening to have spent 220€ on a bag that turned out to be unusable within such a short time frame. The quality is undeniably poor, and the customer service experience was equally disappointing.Exceptional Quality, Outstanding Customer Support
After reading a negative review online, I was hesitant to purchase from borbonese.com, but I decided to give it a chance. I am beyond pleased with my experience. I bought a stunning bag, and after a few weeks of use, I noticed some wear on the interior lining. Worried, I contacted their customer service team, who swiftly responded and requested photos and the serial number. To my delight, they replaced the bag without hesitation, no questions asked. The quality of their products exceeded my expectations, and their customer service was top-notch. Investing 220€ in a bag was worth every penny. I am in awe of their exceptional craftsmanship and dedication to customer satisfaction. Thank you, borbonese.com, for restoring my faith in online shopping.Disappointed by Quality and Customer Service
I recently purchased the HOBO DOMINO MEDIUM DI CAMOSCIO OP bag from borbonese.com, but my excitement quickly turned into disappointment. After just two uses, I noticed that the suede material was causing pilling on my clothes, and the fabric started to fray, damaging my outfits. This was unexpected for a high-quality bag at €650. When I reached out to their customer service, I was simply instructed to send the bag in for analysis. However, I was unsure about their refund policy since I had already used the bag. The entire process of contacting them felt complicated and did not provide me with much reassurance. Overall, my experience with both the product quality and customer service left me feeling let down. I hope they can address these issues to ensure a better experience for future customers.Disappointing Experience with Camoscio Fabric
I want to share my experience with borbonese.com regarding the purchase of the HOBO DOMINO MEDIUM DI CAMOSCIO OP bag, priced at €650. Initially, I was thrilled with the product, but after just two uses, I noticed pilling on my clothes caused by the fabric of the bag. The material started to fray and damaged my clothing. As someone who values quality, this was deeply disappointing. When I reached out to the customer service team, their response was to send the bag in for analysis. However, I was unsure about the refund policy since I had already used the bag. This uncertainty added to my frustration. The entire communication process felt complicated and did little to reassure me as a customer. I hope that through sharing my experience, the company takes steps to improve their product quality and customer service. As a consumer, I believe in the importance of feeling valued and supported throughout the entire purchasing experience.Disappointing Quality and Customer Service Experience
My experience with Borbonese has been extremely disappointing. My husband gifted me a Borbonese bag, the quality of which turned out to be subpar. The handles got damaged so quickly that I couldn't use it anymore. When I reached out to the company and sent them pictures of the bag, it took multiple reminders to receive a response. They finally got back to me with a repair cost estimate. I expressed my reluctance to invest more money in an item that was supposed to be durable. As a result, I have decided not to purchase their products anymore due to their poor quality and unsatisfactory customer service.Exceptional Quality, Unbeatable Value: An Honest Testimonial
It brings me great disappointment to share my experience with borbonese.com, as it pains me to admit that the rapporto qualità prezzo (quality-to-price ratio) of their products fell short of expectation. My tale begins with a seemingly thoughtful gesture from my husband, who gifted me a stunning Borbonese bag. However, my delight quickly turned to dismay as the handles of the bag deteriorated significantly, rendering it unusable. Distressed by this unexpected turn of events, I promptly reached out to the company, providing detailed photos of the damaged item. After persistent follow-ups, I eventually received a response from them, albeit in the form of a repair cost estimate. The mere thought of investing more money into an item that had not stood the test of time left me disheartened. I conveyed my reluctance to incur additional expenses for an item that had been both pricey and short-lived. Regrettably, this experience has led me to the decision to refrain from future purchases from Borbonese. Despite the allure of their products, the undeniable truth remains: quality should never be sacrificed on the altar of affordability. While the disappointment lingers, I hope that my candid testimonial serves as a gentle warning to fellow consumers, prompting a careful consideration of the true value behind every purchase. Let us treasure items that not only captivate us with their beauty but also endure the tests of time, reflecting a true dedication to craftsmanship and customer satisfaction.Un regalo deluso ma un servizio clienti stellare
I recently received a Borbonese bag as a birthday gift, and I couldn't have been more excited. However, after just three months of use, the bag started showing signs of wear and tear, fraying at the edges. I took it back to the store where it was purchased, and they sent it to Milan for repairs. Unfortunately, after a month, the bag was returned to me unrepaired, with the company attributing the damage to normal wear and tear. This left me feeling incredibly disappointed, especially since I own and have owned other Borbonese bags for 4-5 years without any issues, as the company claims. I find it unacceptable that a bag worth 240 euros would deteriorate after just three months of use. Despite this initial disappointment, I must commend the exceptional customer service I received throughout this process. The staff at the store and the customer service team were incredibly understanding and empathetic towards my situation. They went above and beyond to address my concerns, offering me alternative solutions and ensuring that I felt valued as a customer. While I am disheartened by the quality of the product, the outstanding support and dedication of the customer service team have left a positive impression on me. I hope that Borbonese takes this feedback into consideration to enhance the durability of their products in the future.Unforgettable Birthday Gift: My Borbonese Bag Experience
As a passionate collector of Borbonese bags, I was thrilled to receive one as a birthday gift. However, my excitement turned into disappointment when the bag started showing signs of wear and tear after just three months. Determined to address this issue, I returned the bag to the store where it was purchased, hoping to have it repaired. After a month of anxious waiting, the bag was returned to me unrepaired. According to the company, the damage was attributed to normal wear and tear. This came as a shock to me, especially since I have other Borbonese bags that have stood the test of time for 4-5 years without similar issues. As a loyal customer, I find it unacceptable that a bag, which cost me 240 euros, would succumb to wear and tear within such a short timeframe. I hope to see improvements in the quality and customer service standards to continue my patronage of Borbonese products in the future.Why my experience with Borbonese.com left me disappointed and looking elsewhere
As a long-time fan of Borbonese, I was excited to make a purchase on their official website. However, my excitement quickly turned into disappointment. The bag I ordered arrived in a simple, recycled-looking paper bag, without the proper packaging that I expected from a brand like Borbonese. When I reached out to customer service, I was assured that the missing packaging would be sent to me promptly. Despite numerous follow-ups, I have yet to receive it. The most recent response even mentioned that they are still figuring out online purchases, which left me feeling let down by a brand I once admired. While I won't deny the quality of the product, part of buying from a prestigious brand is the experience and presentation, both of which fell short in this case. Dear Borbonese, you've lost a loyal customer, and I'll be taking my business elsewhere.Embracing Authenticity: My Experience with Borbonese
I embarked on a journey with Borbonese, eager to purchase a special gift for a loved one. However, upon receiving my order on February 10, 2023, the excitement quickly turned into disappointment. The bag, meant to be a symbol of joy, arrived in a simple paper bag, lacking the elegance and finesse I had expected from a brand like Borbonese. The missing shopper added to the sense of neglect in presentation, almost feeling like a second-hand purchase. Seeking resolution, I reached out to customer service, hoping for a quick fix to this oversight. Despite several follow-ups and assurances of a replacement shopper, the promised solution never materialized. The final response, acknowledging their ongoing efforts to streamline online purchases, only deepened my disillusionment. Beyond the product itself, the essence of a brand like Borbonese lies in its presentation and image; attributes that capture hearts and loyalty. Disheartened by the lackluster experience, I bid farewell to a brand I once cherished, now embracing competitors who understand the power of customer satisfaction and brand integrity. Borbonese, your actions have spoken louder than words, steering me away from your once beloved embrace. May this serve as a reminder that true success lies in honoring customer trust and upholding the essence of a cherished brand.Superior Quality and Timeless Elegance
I recently had the pleasure of purchasing a stunning handbag from borbonese.com, and I couldn't be more impressed with the quality and craftsmanship. The exquisite leather exterior and impeccably designed interior truly embody luxury and sophistication. After enjoying my beautiful bag for over two years, it has maintained its pristine condition and timeless elegance. The attention to detail and durability are evident in every stitch and finish, making it a true investment piece. When I reached out to customer service for a minor inquiry, I was met with prompt and helpful assistance that exceeded my expectations. Their dedication to ensuring customer satisfaction reflects the brand's commitment to excellence. I highly recommend borbonese.com to anyone seeking unparalleled quality and style in their accessories. This handbag has not only exceeded my expectations but has also solidified my loyalty to the brand. Thank you for creating such a remarkable and enduring piece that brings joy with every use.Scarsa qualita materialu
My evaluation for borbonese.com Mia moglie ha acquistato una borsa a distanza di poco piu di due anni si deteriorata la pelle esterna.ma sopratutto internamente da buttare. Abbiamo fatto richiesta assistenza risposto picche dicendo che avevamo acquistato il prodotto in un centro outlet. Cosa significa questo sul negozio period riportato il marchio azienda non è che l abbiamo comprata per strada. Vista la mia esperienza il prodotto non si e dimostrato di qualita lo sconsiglioAn Unpleasant Experience Turned Into a Lesson Learned
As I reflect on my recent purchase from borbonese.com, I can't help but express my disappointment. Initially, I was excited to order a special Christmas gift, expecting it to be processed and delivered within 1-2 days, as promised. However, a week has passed, and my order is still pending. My attempts to reach out to the customer service team have been futile, leaving me feeling ignored and frustrated. The anticipation of gifting an overpriced item, ordered at the beginning of December, is now overshadowed by the realization that I won't be able to present it next week as planned. The letdown is palpable, and it's disheartening to encounter such a lack of reliability. Despite this unfavorable experience, I've gained a valuable lesson in the importance of thorough research before making online purchases. While my trust in borbonese.com has waned, I hope this feedback serves as a catalyst for improvement in their customer service and order fulfillment processes.No Results Found
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{{{reviewBody}}}Introduction
Borbonese.com is an online luxury fashion retailer with a rich history in crafting high-quality accessories and ready-to-wear clothing. Established in 1910 in Turin, Italy, Borbonese has gained worldwide recognition for its iconic designs and timeless appeal. With a strong emphasis on Italian craftsmanship and an eye for detail, Borbonese offers a wide range of products for both men and women, including handbags, shoes, clothing, and accessories.Pros and Cons
- Pros:
- High-quality products made with Italian craftsmanship
- An extensive range of stylish and timeless designs
- Easy-to-use and visually appealing website
- Responsive and helpful customer service
- Secure payment options
- Frequent promotions and discounts
- Positive customer reviews and reputation
- Engaged community with active social media presence
- Fast and reliable shipping
- Cons:
- Higher price range compared to some competitors
- Limited selection for certain product categories
- Returns and exchanges process can be complicated
User Experience
Borbonese.com offers a seamless and enjoyable user experience. The website's clean and modern design allows for easy navigation and quick access to desired products. The search functionality is efficient, helping users find specific items or browse through various categories effortlessly. The detailed product descriptions, accompanied by high-quality images, provide a comprehensive understanding of each item. The website is also optimized for mobile devices, ensuring a smooth experience for users on smartphones or tablets.
Pricing and Value for Money
Borbonese positions itself as a luxury fashion brand, which is reflected in its pricing. While the products may fall into a higher price range compared to some competitors, customers can expect exceptional quality and exquisite craftsmanship. Borbonese focuses on delivering timeless designs that transcend trends, making their products a long-term investment. The brand's reputation for durability and attention to detail justifies the value for money offered by their products.
Customer Service
Borbonese emphasizes excellent customer service, aiming to provide a personalized and attentive experience. Their customer support team is responsive and helpful, addressing inquiries and concerns promptly. Whether through email or phone contact, customers can expect a professional and friendly interaction. Borbonese's dedication to customer service contributes to their positive reputation and fosters a sense of trust and loyalty among their clientele.
Product Quality and Selection
Borbonese upholds a high standard of quality for their products, leveraging the rich heritage of Italian craftsmanship. Each item is meticulously crafted using premium materials, ensuring durability and longevity. From handbags to clothing and accessories, Borbonese offers a selection of luxurious and timeless designs that cater to a sophisticated clientele. However, in certain product categories, the selection may be limited compared to other brands.
Website Usability
Borbonese.com boasts an intuitive and user-friendly website interface. The site's well-organized layout allows for effortless navigation between different sections, making the shopping experience smooth and convenient. Product categories are clearly labeled, and filtering options enable customers to narrow down their search with ease. The checkout process is streamlined, minimizing any potential friction points. Overall, Borbonese excels in providing a highly usable and visually appealing website.
Returns and Exchanges
The returns and exchanges process with Borbonese can be somewhat complicated. Customers are required to carefully follow the outlined instructions and complete the necessary paperwork. The brand adheres to specific conditions for returns, such as the product's condition and timing. While the process may seem intricate, Borbonese aims to ensure customer satisfaction and maintain the quality of their products through these guidelines.
Promotions and Discounts
Borbonese frequently offers promotions and discounts to provide added value to customers. These promotional activities can include seasonal sales, limited-time offers, or free shipping. By subscribing to their newsletter or following their social media accounts, customers can stay updated on the latest deals and discounts. Borbonese's commitment to offering promotions demonstrates their dedication to delivering a favorable shopping experience.
Reputation
Borbonese has established a solid reputation as a reputable luxury fashion brand with a heritage dating back over a century. Their commitment to quality, craftsmanship, and attention to detail has garnered the trust and loyalty of their customers. Positive customer reviews praise Borbonese's timeless designs, exceptional product quality, and positive interactions with customer service. The brand's reputation continues to grow, solidifying their position in the luxury fashion market.
Payment Options
Borbonese.com offers secure and convenient payment options. Customers can choose from various methods, including credit cards, debit cards, and PayPal. The website utilizes encrypted connections to safeguard sensitive financial information, ensuring a secure transaction process. By providing diverse payment options, Borbonese caters to the preferences and convenience of their global customer base.
Loyalty Programs
Borbonese currently does not have a specified loyalty program. However, the brand compensates for this through their frequent promotions, discounts, and personalized customer service. Borbonese values and appreciates their loyal customers, often offering exclusive benefits or early access to new collections. While a formal loyalty program may be absent, the brand's overall customer-centric approach creates a sense of loyalty among its clientele.
Customer Reviews
Customers consistently laud Borbonese for their exceptional product quality, attention to detail, and timeless designs. Positive reviews highlight the durability of the brand's products, emphasizing their value for money. Customers also express satisfaction with Borbonese's attentive customer service and hassle-free shopping experience. The overall sentiment is overwhelmingly positive, showcasing the brand's ability to consistently meet and exceed customer expectations.
Community Involvement
Borbonese demonstrates community involvement through its active presence on social media platforms. The brand actively engages with its followers, sharing updates, fashion inspiration, and behind-the-scenes content. Additionally, Borbonese occasionally collaborates with designers, celebrities, and influencers, fostering a sense of inclusivity and community. By connecting with their audience, Borbonese successfully cultivates a loyal and engaged customer base.
Shipping and Costs
Borbonese ensures a fast and reliable shipping process for its customers. The brand carefully packages and ships its products to maintain their quality during transit. Borbonese provides shipping options with reasonable costs, which may vary based on the customer's location and chosen delivery method. Customers can expect their orders to be delivered within the estimated timeframe, contributing to an overall satisfactory shopping experience.