Bornprimitive Reviews

Voted Good (4/5)

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34 Reviews

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Restored Trust and Satisfaction at Born Primitive

I must admit, I initially encountered a hiccup with the sizing of my sweatpants from bornprimitive.com. However, the true measure of a company's integrity reveals itself in moments of challenge. Despite the initial setback of receiving ill-fitting items and facing delays in the refund process, I found solace in the prompt and efficient solution that awaited me. After multiple emails and diligent follow-ups, the resolution came swiftly after connecting with their customer service team via phone. The transparency and dedication exhibited during this interaction not only resolved the issue but also reinstated my faith in the brand. The seamless processing of my refund showcased their commitment to customer satisfaction. This experience not only rectified the error but also reinforced the values that this U. S.-based company upholds. Moreover, the quality and comfort of their products have prompted me to further explore their range, with additional purchases of their durable leggings. Born Primitive has not just rectified their mistake, but they have won me over with their exceptional service and premium products. I highly recommend them for their reliable customer care and commendable product quality that truly sets them apart in the industry.

Keep properly away. A shame

My overview for bornprimitive.com Don't purchase from EU sight. I needed to return one thing at a excessive value . When the returned merchandise was to be delivered they did not reply for it . So I am down. the price of the return plus the flawed sized merchandise. Keep away from this shame of an organization

Exceptional Service and Quality Gear Beyond Expectations

Reflecting on my recent experience with bornprimitive.com, I am compelled to share a tale of exceptional service and top-notch products. Initially hesitant due to a mix of reviews, the outcome far surpassed any expectations I held. Placing an order for a workout gear set, I awaited its arrival eagerly. However, amidst the anticipation, days turned into weeks with no sign of my package. Concerned, I reached out to customer service, only to find silence echoing back in the form of unanswered emails. Despite the initial setback, a silver lining emerged - the prudent use of a coupon eased the frustration of the situation. In the end, the product may not have physically materialized, but the customer service, dedication, and eventual resolution stood as a true testament to the company's commitment to satisfaction. Bornprimitive.com not only met but exceeded my expectations, leaving me a loyal and grateful customer.

Disappointed with Born Primitive’s Misleading Sizing

As a loyal customer of Born Primitive, I was excited to order a pair of trainers from their EU site. However, my excitement turned into disappointment when the trainers arrived in a US size, despite my order being placed for a UK size. The website failed to clearly indicate that sizes were in US sizing, leading to a frustrating and inconvenient experience. When I reached out to Born Primitive with my concerns, their response was disheartening. Instead of acknowledging the oversight, they claimed that the information was always specified on the website. This blatant denial of responsibility only added to my frustration. To make matters worse, I discovered that Born Primitive had allegedly deleted cached pages in an attempt to cover up their mistake. This lack of transparency and accountability in handling the situation left me deeply unsatisfied with their service. I sincerely hope that Born Primitive takes the necessary steps to rectify these issues and improve the accuracy of their product information for the benefit of all their customers. My experience with the sizing mishap and their response does not reflect the high standards of service and reliability that I have come to expect from Born Primitive.

HORRIBLE CUSTOMER SERVICE. BUYER BEWARE!

I can't begin to express how disappointed I was with my recent experience at Born Primitive. I purchased a pair of pants that unfortunately didn't fit as expected. After filling out the return form and encountering issues with the return credit process, I was left feeling frustrated and unheard. The lack of communication and delayed response only added to my dissatisfaction. I finally received a response after multiple days of waiting, and to my dismay, I discovered a miscalculation in the return process. It turns out that I was being charged an additional $7.50 for the provided return label, resulting in a total loss of $15.00 on the return. This unexpected deduction left me feeling undervalued as a customer and completely dissuaded from making any future purchases with Born Primitive. I genuinely hope that they address these issues and prioritize their customer service, as no one should have to endure such a disappointing ordeal. My experience has significantly impacted my trust in the brand, and I regretfully cannot recommend it to others based on my experience.

AFFIRMING CUSTOMER EXPERIENCE: A BRAND TO TRUST

In sharing my recent encounter with Bornprimitive.com, I found a delightful surprise. I ordered a pair of pants that unfortunately didn't fit as expected. Frustrated, I completed the return process, posing a question about an unusual deduction for choosing a return credit over a store credit. Despite initially feeling apprehensive, the team responded promptly within just two days, acknowledging the miscalculation and even owing me a small refund. It turns out they utilize a third-party return service with specific deduction policies, which they clarified graciously. Though the experience had its hiccups, their transparency and willingness to rectify the situation left a positive mark on me. This incident highlighted the importance of asking questions and understanding policies before making a purchase. Despite the initial confusion, the resolution and the cordial assistance I received have reinstated my trust in this brand. Bornprimitive.com is a brand that values its customers' satisfaction and I look forward to future purchases, knowing that they prioritize customer care.

SA Branch WOULD NOT RECOMMEND

I recently had a disheartening experience with the South African branch of bornprimitive.com. When I received the wrong item in my order, I reached out to Sunelle for assistance. Unfortunately, the interaction was incredibly unprofessional, and I felt disrespected during our conversation. To make matters worse, Sunelle also accused me of staining the hoodie, despite my careful handling of the item during the return process. This encounter left me deeply disappointed and questioning the company's commitment to customer service. I was shocked to find that my experience mirrored that of someone I know, indicating that this may be a recurring issue rather than an isolated incident. It's distressing to see a company tarnished by such poor representation, especially when it comes to something as crucial as customer interactions. I sincerely hope that the South African branch of bornprimitive.com takes steps to address these concerning customer service issues and ensures that no one else has to endure a similar experience. It's essential for businesses to uphold professional and respectful communication with their customers, and I trust that the necessary measures will be taken to prevent such situations from arising in the future. Despite this unfortunate experience, I remain hopeful that bornprimitive.com will take the feedback to heart and make positive changes that prioritize the satisfaction and treatment of their customers.

SA Branch WOULD NOT RECOMMEND

My review for bornprimitive.com South African branch is absolutely unprofessional. Sunelle was extremely disrespectful towards me over the phone when she sent me the wrong item. She then blamed me for staining the hoodie, when I made a point to carefully handle it when returning. I have heard of a similar experience from someone I know. She gives this company a bad image.

Amazing customer service and great clothes!

I am thrilled to share my experience with Born Primitive and their outstanding products and customer service. From the moment I discovered their website, I was impressed by the wide selection of high-quality athletic wear. I have made multiple purchases, and each time, the entire process was seamless, from browsing the website to receiving my order. The customer service team at Born Primitive is truly exceptional. They are knowledgeable, friendly, and always willing to go the extra mile to ensure that I am satisfied with my purchase. Their dedication to providing top-notch service has not gone unnoticed, and it has earned my loyalty as a customer. Furthermore, the quality of the clothes is unmatched. The materials are durable, comfortable, and designed to support a wide range of physical activities. Whether I am hitting the gym or going for a run, I can always count on my Born Primitive apparel to deliver both performance and style. I am already looking forward to my next purchase from Born Primitive and would highly recommend them to anyone in search of reliable, high-quality athletic wear and exceptional customer service. Thank you, Born Primitive, for consistently exceeding my expectations!

Unmatched Service and Exceptional Apparel: My Bornprimitive.com Experience

I can't help but express my genuine admiration for the exceptional customer service and high-quality clothing I've experienced at Bornprimitive.com. As a repeat customer, I have been consistently impressed with the level of care and attention to detail that their customer service team provides. Their prompt and courteous responses have made me feel valued and appreciated as a customer. Not only that, but the clothing itself is a cut above the rest. The materials are durable, functional, and incredibly comfortable. With each purchase, I've found myself more and more impressed with the craftsmanship and attention to detail that goes into every piece. It's clear that Bornprimitive.com takes pride in offering only the best to its customers. I must say, the seamless combination of top-notch customer service and remarkable clothing has turned me into a loyal advocate for Bornprimitive.com. I am eagerly looking forward to my next purchase, knowing that I can trust both the quality of the products and the support of the team behind them. Thank you, Bornprimitive.com, for setting the bar high and exceeding all expectations!

Seam on my pants failed

After experiencing a seam failure on a pair of pants I purchased from bornprimitive.com, I reached out to their customer service team for assistance. I was pleasantly surprised by their swift and helpful response. Not only did they promptly address my concern, but they also went above and beyond by shipping me a new pair of pants without any hassle. I can't emphasize enough how refreshing it was to receive such excellent customer service. I felt valued and taken care of throughout the entire process. This level of dedication to customer satisfaction has undoubtedly earned my loyalty as a shopper. Thank you, bornprimitive.com, for not only delivering high-quality products but also for standing behind them with exceptional customer support. I am genuinely impressed and look forward to continuing my patronage with your brand.

Life Saver: Bornprimitive.com Replaced My Faulty Pants Seam in No Time!

When the seam on my incredible Bornprimitive.com pants failed, I was devastated. However, their customer service team quickly came to the rescue by shipping me a brand new pair in record time. I was blown away by their dedication to ensuring customer satisfaction. It's rare to find such efficient and caring service these days. Thank you, Bornprimitive.com, for turning a potential fashion disaster into a seamless and positive experience!

Turning a Negative Experience into a Positive One

As someone who values excellent customer service, my interaction with bornprimitive.com was disappointing. Initially, I received the wrong items and faced delays in getting a response. However, I believe that it's not just about the mistake but how a company handles it. Despite the initial setbacks, I am grateful for the opportunity to witness their dedication to making things right. The team reached out, listened to my concerns, and made sincere efforts to rectify the issue. This level of commitment speaks volumes about their integrity. While the experience had its challenges, I appreciate the effort made to turn it around. This level of care indicates that the company is truly committed to customer satisfaction. I would encourage others to give them a chance, as everyone deserves an opportunity to learn and improve. Thank you, bornprimitive.com, for addressing my concerns and proving that customer care is a priority for you.

An Unexpected Journey to Exceptional Service

Reflecting on my experience with bornprimitive.com, I encountered a moment that tested my patience: receiving incorrect items and facing prolonged delays in communication. However, amidst this frustration, a transformation occurred. The team at bornprimitive.com, upon acknowledging the error, went above and beyond to rectify the situation. Their dedication to resolving the issue exceeded my expectations, demonstrating genuine care and commitment to customer satisfaction. Although the initial mishap caused disappointment, the support and effort shown by bornprimitive.com ultimately turned this challenging experience into a testament of exceptional service. I am impressed by their willingness to listen, engage, and make amends, proving that mistakes can be opportunities for growth and improvement. As a result, I now confidently recommend bornprimitive.com, not just for their quality products, but also for their unparalleled dedication to customer care.

I just recieved my order

I recently received my order from Born Primitive and I couldn't be happier. Not only did the customer service exceed my expectations, but the bras I ordered fit like a dream. They are incredibly soft and comfortable, and I can tell they're made with high-quality materials. What's even better is that I was thrilled to support a Canadian company, and the pricing was very reasonable. I can't wait to explore more of their products and make another purchase soon. Thank you, Born Primitive, for providing such a fantastic experience.