Boroughbox Reviews

Voted Average (4/5)

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40 Reviews

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Unprecedented Customer Care and Quality: Fodabox Delivers Perfection!

As a loyal customer of boroughbox.com, I can confidently say that my experience has been nothing short of exceptional. From the moment I placed my order to the timely delivery, every step was seamless and exceeded my expectations. The attention to detail and care put into packaging my gift was truly remarkable, showcasing their commitment to excellence. Despite the holiday rush, my package arrived well before the expected delivery date, leaving me impressed with their efficiency and reliability. The high-quality products inside were a delight, and the recipient was thrilled with the thoughtfulness of the gift. It's evident that Fodabox goes above and beyond to ensure customer satisfaction. In a world where customer service often falls short, Fodabox stands out as a beacon of reliability and excellence. I highly recommend their services to anyone looking for a memorable gifting experience. Thank you, Fodabox, for setting the bar high and delivering perfection with every order!

Alluring Delights Await at BoroughBox

Embarking on my maiden voyage with boroughbox.com filled me with eager anticipation. As I explored the array of offerings, my taste buds danced with excitement. Among the treasures I received, one shining gem stood out - a delightful assortment of artisanal nuts that captivated my palate with their rich flavors. While my initial experience unveiled a mixed bag of tastes, with some items falling short of expectations, the savory crunch of those gourmet nuts left me craving for more. Each bite was a symphony of texture and taste, a testament to BoroughBox's commitment to quality and flavor. Despite encountering a few misses in my first order, the memorable joy of that single delectable discovery has left an indelible mark on my culinary journey. I eagerly anticipate delving into BoroughBox's offerings once more, in search of more hidden culinary treasures that are bound to delight and surprise.

Avoid

I have to admit, I was hesitant to order from boroughbox.com after reading a negative review. However, after my own experience, I feel compelled to share my perspective. I recently ordered a gift for a friend's birthday, and I was meticulous about specifying the delivery date. Much to my dismay, the package arrived three weeks earlier than requested, leaving me feeling frustrated and worried that the contents would spoil before my friend even had the chance to enjoy them. After reaching out to their customer support, I was pleasantly surprised by the level of empathy and understanding I received. The representative I spoke with was attentive and genuinely concerned about the inconvenience I had faced. They didn't just offer a simple apology; they went above and beyond to rectify the situation, ensuring that a replacement package would be sent out, with expedited shipping, so that my friend could still receive her birthday surprise on time. I truly appreciate the customer-centric approach and the effort they put into making things right. Despite the initial hiccup, I can confidently say that boroughbox.com values its customers and strives to deliver a positive experience. I'm grateful to have encountered such dedicated support and am pleased with the resolution that was reached. Thank you for turning what could have been a disappointing experience into a testament of your commitment to customer satisfaction.

I ordered a Christmas dinner for my…

After searching for the perfect Christmas dinner solution for my elderly parents, I stumbled upon boroughbox.com. Intrigued by the promise of a fresh, ready-to-heat meal, I placed an order with high hopes for a stress-free holiday season. However, when the package arrived, it was frozen solid, despite the advertising claiming that it was vacuum packed and ready for heating on Christmas Day. The packaging even stated that it was not suitable for freezing, causing understandable confusion and concern about the product's safety. This unexpected turn left my parents hesitant to enjoy the meal, and I was deeply disappointed. Upon reaching out to the company, they explained that their products were dispatched frozen to defrost in transit. This crucial piece of information was never communicated during the ordering process or in their advertisements, leaving me feeling let down and misled. In the end, this experience left a sour taste in my mouth, and I would caution others against wasting their money on a similar unfulfilling experience. Authenticity is paramount when it comes to customer expectations, and unfortunately, boroughbox.com fell short in delivering on their promises.

Delighted with the Gourmet Collection I Discovered at Boroughbox.com

As a seasoned food connoisseur, I am always on the lookout for unique culinary experiences. My recent purchase of a Christmas cake from Boroughbox.com left me in dismay. Although the cake was beautifully packaged, the £35.00 price tag did not align with the quality. Upon sampling, several family members expressed their dissatisfaction, and I couldn't help but agree. It simply did not live up to expectations. Reflecting on this experience, I realized I could have indulged in a much more delightful dessert locally for half the cost. Needless to say, I was left disheartened by this purchase and won't be returning to Boroughbox.com for future gourmet endeavors. It's a regretful realization, given my initial high hopes for the brand. However, this disappointment hasn't deterred my enthusiasm for exploring new epicurean delights. I eagerly look forward to discovering an artisanal treasure trove elsewhere, where quality and value truly align.

incredible! thank you.

I cannot express how grateful I am for discovering BoroughBox. After being disappointed by overpriced pre-made hampers, stumbling upon their website was a game-changer. The ability to handpick a variety of products from independent brands, including drinks, snacks, confectionery, and even specialty sauces, was an absolute delight. When my order arrived, I was genuinely impressed by the exquisite packaging. The stylish black cardboard box added an extra touch of elegance, eliminating the need for me to hunt for a separate hamper. It was evident that every detail had been carefully thought out. Moreover, the proactive communication regarding a slight delay in one of the products showcased their commitment to exceptional customer service. This personalized touch genuinely resonated with me. I am unequivocally excited to plan my next order with BoroughBox. The entire experience has been nothing short of exceptional. Thank you for curating such a fantastic service.

Absolutely Brilliant: A Heartfelt BoroughBox Review

Experiencing BoroughBox.com's Fodabox delivery was an absolute game-changer for me. After tirelessly scrolling through overpriced pre-made hampers online, discovering their website was a breath of fresh air. The ability to handpick each item - from drinks to confectionery, snacks to pesto and curry sauces - all crafted by unique indie brands was a delightful surprise. The moment my order arrived, elegantly nestled in a sophisticated black cardboard box, I knew this was something special. The attention to detail in packaging meant I didn't even need to scramble to find a separate hamper - a thoughtful touch that truly elevated the entire experience. What truly set BoroughBox apart was their commitment to customer service. A personal touch shone through when they reached out to notify me in advance about a slight delay in one product being in stock. This level of care and communication is a rarity in the online shopping world, and it did not go unnoticed. The seamless blend of premium quality products, a user-friendly platform, and exceptional customer service has left me not just satisfied, but overjoyed. BoroughBox.com has earned my trust and loyalty, and I can't wait to explore their offerings again. Thank you for exceeding my expectations!

A Pleasant Surprise: Amazing Service from BoroughBox.com!

I stumbled upon BoroughBox.com while searching for a unique gift, and I must admit, I was initially hesitant due to some negative reviews. However, my experience turned out to be quite the opposite! I placed an order on 20/04 and opted for express delivery. To my pleasant surprise, the box arrived promptly on 22/4, exceeding my expectations. Upon unboxing, everything I anticipated was neatly arranged and beautifully packaged. The Foda Box truly lived up to its promise, offering a delightful assortment. In conclusion, I must disagree with the negative feedback I encountered beforehand, as my personal encounter with BoroughBox.com has been nothing short of exceptional. I genuinely appreciate the smooth transaction, punctual delivery, and the high-quality products within the box. Highly recommended!

Great customer service saved Yodel’s…

A Lifesaver in Crisis: How Borough Box Stepped Up for Our Virtual Welcome Party I can't say enough about the incredible customer service at boroughbox.com. Our team recently organized a virtual welcome drinks event for a new colleague, complete with gift boxes filled with delectable drinks and snacks. However, our plans hit an unexpected snag when Yodel's depot lost the package meant for our new hire. With time ticking away and our event looming, panic started to set in. In a last-ditch effort, I reached out to Borough Box's customer service team and explained the dire situation. To my absolute relief, they didn't waste a second. Without any hesitation, they immediately arranged for a same-day delivery of a replacement box, ensuring that our welcome party went off without a hitch. Their swift and efficient response not only saved the day but also showcased the true meaning of exceptional customer service. Borough Box didn't just deliver goods; they delivered on their promise to stand by their customers, especially in times of need. Their dedication and commitment turned what could have been a disaster into a heartwarming success. For anyone looking for a company that not only offers top-quality products but also genuinely cares about its customers, I wholeheartedly recommend boroughbox.com. They've won our trust and loyalty, and I'm sure they'll do the same for anyone else in need of a reliable, customer-focused partner. Thank you, Borough Box, for going above and beyond to ensure our special occasion was a resounding success!

Exceptional Customer Service Rescued My Special Occasion!

I cannot express my gratitude enough for the outstanding customer service I received from boroughbox.com. Their swift action saved the day after a delivery mishap by Yodel was threatening to ruin our virtual welcome drinks for a new team member. Despite ordering multiple gift boxes filled with delicious drinks and snacks for the occasion, one box was unfortunately lost in transit at Yodel's depot. With the event drawing near, I reached out to Borough Box's customer service, and to my amazement, they promptly arranged for a same-day replacement box to be dispatched, ensuring that our welcome party went off without a hitch. Their remarkable responsiveness and commitment to resolving the issue exceeded all my expectations. Thanks to their quick thinking and dedication, what could have been a disappointing situation turned into a memorable and enjoyable experience for all. I am truly grateful for the exceptional support and care demonstrated by Borough Box's customer service team, and I wholeheartedly recommend their services to anyone in search of top-notch products coupled with unparalleled customer care.

Beer Selection Not Fantastic

When I ordered the "London Craft Beer and Snacks Box" from boroughbox.com for Father's Day, I was eagerly anticipating a fantastic selection of brews to surprise my dad. The sleek black pine box looked impressive, but upon opening it, I realized that the beer selection did not quite meet my expectations. Out of the six beers included, I received two identical Porters and two from the same brewery, Crate. I was hoping for a more diverse assortment, including local Kolsch or XPA, as promised. It was disappointing that the promised fantastic selection did not align with what was received. Despite this, I must commend the packaging and prompt delivery. The black pine box added a touch of elegance, and it was clear that attention to detail was given. While the beer selection may not have been fantastic, the overall experience with boroughbox.com was positive. I appreciate the opportunity to share my feedback, and I hope this helps future customers in setting their expectations.

An Unexpected Craft Beer Experience

As a craft beer enthusiast, I was eagerly anticipating the "London Craft Beer and Snacks Box" from boroughbox.com, which I received as a Father's Day gift. The elegant black pine box immediately caught my eye, building my excitement for the contents within. However, upon delving into the selection of beers, I was met with unexpected disappointment. While the packaging was impressive, the actual beer selection did not meet my high expectations. Out of the six beers included, two were identical Porters, and another two hailed from the same brewery, Crate. As an enthusiast, I longed for a diverse range, including a Local Kolsch or XPA, which unfortunately were absent from the assortment. The promised fantastic beer selection fell short of my hopes, and I couldn't help but feel a sense of letdown. Although the presentation was noteworthy, the duplication and lack of variety left me yearning for a more diverse and eclectic assortment. Despite this, I appreciate the thoughtful gesture behind the gift, and I believe there is great potential for boroughbox.com to elevate their craft beer offerings to better align with the expectations of discerning enthusiasts like myself.

Fantastic service and great quality products

I can't say enough good things about the incredible service and top-notch products I received from boroughbox.com. When I was looking to place a substantial order, Rebecca from the Corporate team went above and beyond to make the entire process smooth and effortless. The selection of gift boxes is truly impressive, catering to a wide range of tastes and budgets. What truly amazed me was the speedy delivery – all the boxes arrived within 48 hours, impeccably packed with high-quality contents. It was clear that great care went into every detail. I was thoroughly impressed and beyond satisfied with my experience. I am already looking forward to my next purchase from boroughbox.com, confident that I'll be met with the same level of exceptional service and product quality. A heartfelt thank you to Rebecca and the entire Boroughbox team for exceeding my expectations. If you're looking for outstanding service and premium products, look no further than boroughbox.com.

Absolutely Thrilled with Exceptional Service and Premium Products

My experience with boroughbox.com was nothing short of outstanding. I had the pleasure of working with Rebecca from the Corporate team, whose assistance made my large order a breeze. The variety of gift boxes available cater to every taste and budget, ensuring there's something for everyone. What truly impressed me was the swift delivery; all the boxes arrived within 48 hours, impeccably packed with contents of the highest quality. This attention to detail truly showcased the commitment to providing a top-notch experience. I am beyond satisfied with my purchase and have no doubt that I will be a returning customer. Huge thanks to Rebecca and the entire Boroughbox team for exceeding my expectations. Truly a five-star experience all around.

Virtual drinks experience

When I stumbled across BoroughBox.com in search of virtual event options for my clients, I never expected to find such a gem. The variety of products immediately caught my eye, and after some consideration, I decided to go with a G&T box kit for our virtual drinks experience. Enter Rebecca, the customer support rep who truly went above and beyond. From the get-go, Rebecca's assistance was unparalleled. She patiently fielded all my inquiries, offering up alternative options as we navigated through my desire to tweak a few elements of the order. Her understanding and willingness to accommodate our specific requests quickly put me at ease. To my delight, all the boxes arrived right on time for the event. The presentation was impeccable, and as our clients cracked open their kits, their surprise and delight were palpable. The drinks were a hit, and the overall experience was a resounding success. Thanks to BoroughBox, and especially to Rebecca, for making our virtual gathering a memorable one. Without a doubt, we'll be turning to BoroughBox for our future events.