Boscovs User Reviews

Introduction

Boscov's is a household name in the retail industry. Established in 1911 by Solomon Boscov, the department store chain has grown to include over 50 stores throughout the east coast of the United States. Boscov's sells a variety of products, including clothing, shoes, jewelry, beauty products, home goods, toys, and electronics. Customers can also shop on the Boscov's website, which offers a wide range of products at competitive prices.

Pros

Boscov's offers a selection of merchandise that spans a wide range of categories, making it an ideal destination for shoppers looking to find a variety of products in one location. The department store also offers competitive pricing and frequent sales, which can often result in significant savings for customers. Boscov's loyalty program, Boscov's Credit Card, offers special discounts and rewards, making it an attractive option for regular shoppers.

Cons

One potential downside of shopping at Boscov's is that their selection may not always be as extensive as other retailers in certain categories. Boscov's does not have as many physical stores as other retailers once had, and some shoppers may prefer the option of in-store pickup, which is not always available. However, Boscov's does offer free shipping on orders over $59, which can be a positive for those who enjoy the convenience of online shopping.

User Experience

Boscov's website is user-friendly and easy to navigate. The site is organized by categories and subcategories, making it easy to find what you are looking for. Browsing the website is smooth, and the search function is effective at finding specific products. The product pages are comprehensive, with clear product images, detailed descriptions, and customer reviews that are helpful for making informed purchasing decisions.

Pricing and Value for Money

Boscov's pricing is competitive and comparable to other department stores. The store often runs sales and promotions, which can result in significant savings for customers. Boscov's also offers its own credit card that gives cardholders exclusive discounts and rewards, making it a good option for frequent shoppers.

Alternatives

Other department store chains that customers may consider include Macy's, JCPenney, and Nordstrom. All of these stores offer similar products and pricing and also have their own loyalty programs. Customers may also consider specialty online retailers such as Amazon and Zappos for certain products.

Customer Service

Boscov's customer service is top-notch. The company offers a variety of ways to contact them, including phone, email, and web chat. The representatives are helpful and knowledgeable, and inquiries are handled promptly. Boscov's also offers a comprehensive FAQ section on their website, which covers many common questions and concerns.

Product Quality and Selection

Boscov's offers a selection of merchandise in various categories, such as clothing, shoes, jewelry, appliances, beauty products, and electronics. The product quality is generally good, and the selection is impressive, considering the wide range of categories that they offer.

Website Usability

Boscov's website is easy to use and navigate. The site is well-organized, and the search function is effective. The product pages are comprehensive, with clear product images, detailed descriptions, and customer reviews that are helpful for making informed purchasing decisions.

Returns and Exchanges

Boscov's offers a straightforward returns and exchanges policy. Returns are accepted within 90 days of purchase, and customers can choose to return items by mail or in-store. The company also offers exchanges, which can be done in-store or via mail. Returns are free, and Boscov's offers prepaid labels for mail returns, making the process convenient and hassle-free.

Promotions and Discounts

Boscov's offers frequent sales and promotions, often with discounts of up to 50% off. The company also offers its own credit card that gives cardholders exclusive discounts and rewards for regular shoppers.

Reputation

Boscov's has a reputable history in the retail industry, having been in business for over 100 years. The company has a loyal customer base and offers quality products at competitive prices. Boscov's has also received positive feedback from customers and has a good reputation for its customer service.

Payment Options

Boscov's offers a variety of payment options, including credit cards, PayPal, and gift cards. The company also offers its own credit card, which gives exclusive discounts and rewards for regular shoppers.

Loyalty Programs

Boscov's offers its own credit card, which gives exclusive discounts and rewards for regular shoppers. The program offers perks such as free shipping, birthday rewards, and exclusive discounts.

Customer Reviews

Boscov's has positive reviews from customers, who generally praise the company's product quality and customer service. Boscov's also offers customer reviews on its website, which can be helpful for making informed purchasing decisions.

Community Involvement

Boscov's is involved in various community initiatives, such as charitable donations and local events. The company also has a foundation that supports various causes, such as hunger relief and education.

Shipping and Costs

Boscov's offers free standard shipping on orders over $59. The company also offers expedited and express shipping options for an additional fee. Customers can also choose to pick up orders in-store, although this option is not always available. Overall, Boscov's shipping costs are competitive with other retailers.