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0% users rated Poor
2% users rated Average
7% users rated Very Good
92% users rated Excellent
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Dick Bushman
Robert was an amazing assist very…
My assessment for bosslaser.com Robert was an amazing assist very affected person very educated. Couldn’t hardly get something executed with this laser if it wasn’t for his assist. S
Shamar
Exemplary Customer Service: A Testimonial of Exceptional Support at Boss Laser
From the moment I reached out to Boss Laser, I was met with unparalleled customer service that went above and beyond my expectations. The team was not only prompt in addressing my queries but also exhibited a genuine willingness to assist me every step of the way. Their attention to detail and dedication to providing top-notch support truly set them apart. I was impressed by how they took the time to understand my needs and offer tailored solutions that perfectly fit what I was looking for. The seamless communication and swift responses ensured that no time was wasted, and I felt valued as a customer throughout the entire process. With Boss Laser, I didn't just receive assistance – I experienced a level of care and commitment that made me feel like a priority. I am grateful for the exceptional service I received, and I wholeheartedly recommend Boss Laser to anyone seeking not only a quality product but also a team that genuinely cares about their customers' satisfaction. Thank you for going above and beyond to make my experience a truly remarkable one. R
Roy Mers
Robert Callaway: Customer Service Excellence at Its Finest
I can't thank Robert from bosslaser.com enough for his outstanding support. He was quick to diagnose the issue and even went the extra mile to send me the correct settings for Lightburn, which resolved the problem with my 3655. It turns out, the machine was never configured properly from the start, and thanks to Robert, it's now performing perfectly with the right speed and detail. This isn't the first time I've interacted with Robert, and each time, he has consistently provided exceptional and accurate service. He's a truly good man, and I'm grateful for his dedication to ensuring that I have the best experience with my laser cutter. Thank you, Robert, for your ongoing commitment to customer satisfaction! K
Kurt Lichtenwald
A Troubleshooting Journey with Caring Experts at Boss Laser
Experiencing the disappointment of a broken laser upon delivery was disheartening, but the team at Boss Laser transformed this setback into a heartwarming experience. Their dedication and expertise shone through as they diligently guided us through the troubleshooting process, demonstrating immense patience and knowledge. With their unwavering support, we were able to overcome the challenges together, ultimately fixing the issues at hand. Thank you, Boss Laser, for your exceptional service and for being the reliable experts we could count on in a time of need. E
Eric
Andrew’s Unwavering Patience and Exceptional Support Made My Bosslaser Experience Unforgettable
From the moment I reached out to bosslaser.com, Andrew's exceptional patience and unwavering support truly set the bar high. His willingness to address all my queries, no matter how trivial, was remarkable. Andrew not only assisted me through the entire process with absolute diligence but also demonstrated a level of professionalism that exceeded my expectations. I am truly grateful for his outstanding service and believe that he is an invaluable asset to the company. It's employees like Andrew who make a significant difference in customer experience, and I can confidently say that he deserves to be recognized and appreciated. Keep up the fantastic work! D
Darsh Khanna
Unrivaled Customer Support: Going Above and Beyond
I had the pleasure of experiencing exceptional customer support from Boss Laser. As a newcomer to the world of lasers, I found myself in need of assistance after purchasing a second-hand laser from a friend. Despite not being the original purchaser and the product being out of warranty, the tech support team at Boss Laser treated me with unparalleled kindness and support. I reached out to them multiple times via both calls and emails, and each time, they exceeded my expectations. Not once did they inquire about the warranty status or the original purchase source. Their sole focus was on helping me resolve my laser-related issues. I made a silly mistake that affected the laser's functionality, and the team, consisting of Robert, Hector, Elaine, and Emily, dedicated themselves to guiding me through the process of rectifying it. Their genuine willingness to assist and their pleasant demeanors have left a lasting impression on me. I cannot recommend Boss Laser's tech support team highly enough. Their dedication and commitment to their customers set a standard that is truly commendable. Thank you, Boss Laser, for your unrivaled support! D
Darsh Khanna
Exemplary Customer Care at Its Finest
Embarking on my laser cutting journey with a second-hand Boss laser, I found myself in uncharted territory. Feeling like a novice in a complex world, I reached out to Boss tech support with trepidation. What followed was nothing short of extraordinary. The team at Boss, comprising Robert, Hector, Elaine, and Emily, exhibited a level of care and dedication that surpassed all expectations. Despite not even inquiring about the laser's purchase source or warranty status, they selflessly devoted their time and expertise to resolving my issues. Their assistance extended beyond troubleshooting; they provided me with necessary files and guidance to rectify a mistake I had made. Throughout our interactions, their warmth and competence shone through, making the learning curve smoother and instilling confidence in me. The genuine concern they showed and the patience they exhibited truly set them apart. I wholeheartedly recommend Boss tech support to anyone seeking not just assistance, but a personalized and supportive experience in their endeavors. Thank you, Boss, for exemplifying customer care at its finest. D
Davod
Outstanding Service from Tony Orne at bosslaser.com
I couldn't have asked for a better experience than the one I had with Tony Orne at bosslaser.com. From the moment I reached out with my initial inquiries, Tony demonstrated remarkable patience and knowledge, guiding me through the entire purchasing process with ease. His speedy and efficient handling of everything truly impressed me. I am grateful for his outstanding service, which made my buying journey a breeze. Thank you, Tony, for your exceptional dedication to customer satisfaction. D
Davod
Unforgettable Service with Tony Orne at Boss Laser – A Customer’s Delight
From the moment I connected with Tony Orne at Boss Laser, I knew I was in good hands. His exceptional customer service skills brought comfort and confidence to my purchasing journey. Tony's patience shone brightly as he meticulously addressed all my queries, ensuring I was fully informed and satisfied. His expertise guided me seamlessly through the entire process, making each step effortless and efficient. With Tony at the helm, every interaction was not just a transaction, but a genuine partnership. Thank you, Tony, for your unwavering dedication and exemplary support – you truly are a star at Boss Laser! E
Eric Paukstaitis
Unparalleled Support from Robert at Boss Laser!
My experience with Boss Laser has been nothing short of exceptional, thanks to the unparalleled support I received from Robert in tech. His extensive knowledge and articulate explanations made the process of upgrading my older model laser a breeze. I truly appreciate the dedication and expertise he brought to the table. It's clear that Boss Laser values their customers and goes above and beyond to provide top-notch service. I couldn't be happier with my decision to choose Boss Laser! E
Eric Paukstaitis
Transformative Tech Support Experience with Robert at Bosslaser.com
Sharing my exceptional experience with Robert at Bosslaser.com's tech support! I reached out regarding upgrading my older model laser, and Robert's expertise truly made a difference. His in-depth knowledge and clear communication style not only guided me through the necessary steps but also left me feeling confident about the process. Interactions like these define exceptional customer service, making Bosslaser.com stand out. Thank you, Robert, for your invaluable assistance! B
B. McDonald
Life-Saver Robert: A Tech Support Superstar
When I reached out to bosslaser.com for tech support, Robert went above and beyond to assist me. His knack for problem-solving was apparent as he fearlessly tackled multiple issues I was encountering. With precision and expertise, he flawlessly navigated through each challenge, leaving me in awe of his skills. Thanks to Robert, I can confidently say that the service I received was top-notch. I am truly grateful for his invaluable assistance. Thank you, Robert! B
B. McDonald
Exceptional Tech Support: Robert Saved the Day!
I cannot express enough gratitude for the outstanding support I received from Robert at bosslaser.com. When I encountered a series of technical issues, Robert stepped in and provided expert assistance without hesitation. His deep understanding and systematic approach not only resolved all my problems but also left me in awe of the flawless service. Thank you, Robert, for your invaluable help! C
Christopher Reid
A Patient and Supportive Expert Made Our Experience Exceptional
When we reached out to bosslaser.com, we were fortunate to connect with Robert, a representative who went above and beyond. Our laser device had its share of idiosyncrasies due to being passed down from another location, but Robert's patience and expertise were unparalleled. He skillfully guided us through troubleshooting, including a factory reset and realignments, ensuring that we were fully equipped to make the most of our equipment. We are immensely grateful for the outstanding support we received, and we can confidently say that bosslaser.com has an exceptional team that truly cares about their customers' success. S
Shaun Flanagan
Unparalleled Customer Support from AJ at bosslaser.com
I cannot express how grateful I am for the exceptional support I received from AJ at bosslaser.com. My experience with their tech support truly exceeded all my expectations. AJ's dedication to understanding and resolving my issue was remarkable. Not only did he offer technical suggestions, but he also patiently stayed on the line with me as I tried them out. His commitment to ensuring my problem was solved deserves the highest praise. The A+ service provided by AJ has solidified my trust and loyalty to bosslaser.com. I am truly impressed and grateful for the outstanding assistance I received.
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