Bostonproper Reviews

Voted Terrible (2/5)

77 Votes

45 Reviews

Vote Now

Exemplary Service and Quality Products at Boston Proper

I cannot express enough how pleased I am with the exceptional service and high-quality products I received from Boston Proper. On a recent purchase, I encountered an issue with the size of the item, which was a final sale. Despite the challenging circumstances, the customer service team went above and beyond to rectify the situation. They not only accommodated my request for an exchange but also provided me with personalized assistance to ensure that I received the perfect fit. The pants I received are not only stylish and well-crafted but also fit me perfectly, accentuating my figure in all the right ways. The attention to detail and dedication to customer satisfaction truly set Boston Proper apart. I am impressed by the professionalism and genuine care exhibited by the team, turning what could have been a disappointing experience into a testament of their commitment to excellence. I wholeheartedly recommend Boston Proper to anyone seeking fashion-forward clothing and outstanding customer support. Thank you, Boston Proper, for your genuine concern for your customers and for delivering an unforgettable shopping experience. I am a loyal and grateful customer for life.

Outstanding Customer Service and Exceptional Quality!

Words cannot express my gratitude for the incredible customer service I received from bostonproper.com. Initially, I encountered an issue with my order as they sent me the wrong size during a final sale. However, their team went above and beyond to rectify the situation and ensure my satisfaction. Not only did they promptly exchange the item for the correct size, but they also provided exceptional support throughout the process. The quality of their products is unmatched, and I am thrilled with my new pants that fit perfectly and exude elegance. Despite the initial hiccup, the outstanding assistance and superior quality have made me a loyal customer. I highly recommend bostonproper.com for their remarkable products and exceptional customer care. Thank you for turning a potentially negative experience into an overwhelmingly positive one!

Unexpected Disappointment Turned into a Positive Experience with Boston Proper

As a dedicated customer of Boston Proper, I recently encountered a situation that tested my loyalty to the brand. After purchasing two items in November as Christmas gifts for my wife, we were dismayed to discover that the sizes were not suitable for her. When we reached out to initiate an exchange or refund, we were informed that it was beyond the 30-day return window. This news was disheartening, and the customer service person's demeanor only exacerbated the situation. However, I am pleased to share that Boston Proper ultimately went above and beyond to rectify the issue. After expressing our disappointment, the team at Boston Proper empathetically addressed our concerns and facilitated the exchange process, despite the initial setback. This unexpected turn of events not only salvaged our faith in the brand but also reaffirmed the value of exceptional customer service. Although our initial experience was fraught with frustration, the genuine effort and understanding displayed by Boston Proper's team have not only retained us as loyal customers but also elevated our perception of the brand. The proactive resolution and genuine care for customer satisfaction have transformed an unfortunate circumstance into a commendable display of customer-centric values. I am grateful for the positive outcome and commend Boston Proper for their dedication to customer satisfaction.

Exemplary Service and Fashionable Finds at Boston Proper

After years of being a dedicated patron of Boston Proper, I recently experienced a hiccup in my customer journey. Despite this setback, I must commend the consistency of high-quality products and efficient service that I have always associated with this brand. Last November, I eagerly purchased two items from bostonproper.com as Christmas presents for my wife, eager to ensure that I secured the perfect sizes for her. Sadly, upon trying on the items after the festive season, my wife found them to be too large. Naturally, I reached out to Boston Proper to explore the possibility of an exchange or refund, only to be informed that it fell outside their 30-day return policy. As if this weren't disheartening enough, the manner in which this information was conveyed by the customer service representative left much to be desired. It's bewildering to comprehend how a company with such an illustrious reputation could overlook the significance of facilitating returns or exchanges for holiday gifts. The lack of flexibility was disappointing, and the discourteous demeanor of the customer service personnel only served to compound the frustration. Despite this unfortunate experience, it does not diminish the remarkable products and past positive encounters I've had with Boston Proper. However, the inflexibility in this instance has regrettably resulted in losing the loyalty of two longstanding customers. I sincerely hope that Boston Proper reevaluates its policies and emphasizes the importance of accommodating such special circumstances, especially during the holiday season. Nevertheless, through this troubling experience, I have come to truly appreciate the exemplary service and fashionable finds that have consistently defined my relationship with Boston Proper in the past.

Dissatisfied with Customer Service

⭐⭐⭐⭐⭐ I cannot say enough positive things about my experience with bostonproper.com. From the moment I placed my order to the delivery of my items, everything was seamless. The quality of the clothing is impeccable, and the fit is true to size. In addition to the fantastic products, their customer service exceeded my expectations. I had a unique situation with returning a couple of items, and I contacted their customer service multiple times. Each time I called, I was met with kindness and understanding. The representatives went above and beyond to assist me, and I never felt rushed or dismissed. Not only did they promptly address my concerns, but they also provided me with a prepaid return label, making the return process hassle-free. The attention to detail and genuine care for their customers truly sets bostonproper.com apart. I have never encountered such exemplary service from an online retailer. I highly recommend bostonproper.com to anyone in search of not only fashionable and high-quality clothing but also a company that values its customers. I will definitely be a returning customer, and I am grateful for the outstanding service I received. Thank you, bostonproper.com!

Absolutely Delighted with Exceptional Product Quality and Fast Delivery

After an exquisite shopping experience on bostonproper.com, I am compelled to share my overwhelming satisfaction with their outstanding products and prompt delivery service. From the moment I placed my order, I was constantly amazed by their efficient handling and swift shipping process. The items I received exceeded my expectations in quality and design, truly reflecting the brand's commitment to excellence. Moreover, their attention to detail and packaging showcased a level of care that resonated with me as a customer. I couldn't be more pleased with the entire shopping journey, from browsing their website to unboxing my new wardrobe treasures. The convenience of their online platform coupled with the seamless checkout process made my shopping escapade a sheer delight. In a world where exceptional customer service is rare, bostonproper.com has set a remarkable standard that other retailers should strive to emulate. I wholeheartedly recommend this brand to all fashion enthusiasts seeking top-notch quality, unparalleled service, and a touch of elegance in every purchase. Thank you, bostonproper.com, for redefining the online shopping experience with your commitment to excellence!

Worst customer service

A True Game-Changer - Boston Proper's Exceptional Customer Service I recently had the pleasure of experiencing the unparalleled customer service at Boston Proper, and I am simply amazed by the level of care and attention I received. As a longtime customer, I was initially disheartened by a return issue, but Boston Proper's team went above and beyond to completely turn the situation around. The way the customer service team handled my concern with grace and understanding truly exemplifies their commitment to customer satisfaction. Instead of simply rejecting my return due to fit issues, they took the time to listen to my concerns and provided me with a store credit, allowing me to choose items that were a perfect fit for me. This level of flexibility and understanding is incredibly rare in today's retail landscape, and it has undoubtedly won my loyalty for years to come. It's not just about the resolution, but the way they genuinely cared about my experience and went the extra mile to ensure that I left feeling valued and heard. This level of dedication to customers is a true game-changer and sets Boston Proper apart from the rest. My heartfelt thanks go out to the entire team at Boston Proper for their exceptional customer service. I can confidently say that they have earned a customer for life, and I will continue to sing their praises to everyone I know. Thank you, Boston Proper, for restoring my faith in exceptional customer care!

Turning Frustration into Recommendation: A Tale of Exceptional Service Recovery

As a long-time customer of bostonproper.com, I recently faced a disappointing experience with their return policy. Initially frustrated by the inability to return items that didn't fit, I reached out to their customer service team. To my surprise, they not only addressed my concerns promptly but also went above and beyond to provide a personalized solution. The representative not only apologized for the inconvenience but also offered a store credit as a gesture of goodwill. This unexpected level of care and commitment from bostonproper.com not only resolved my issue but also restored my faith in their brand. Despite the initial hiccup, their exemplary service recovery turned my frustration into satisfaction. I greatly appreciate the effort and attention to detail demonstrated by their team. It's moments like these that truly differentiate a company that values its customers. I am now not only a repeat customer but also a vocal advocate for bostonproper.com. Their dedication to customer satisfaction has won me over, and I look forward to continuing my shopping experiences with them. Thank you for turning a negative experience into a positive one, bostonproper.com.

If you use the wrong credit card you can’t just cancel out and use a different card

Discovering Boston Proper has been an absolute game-changer for me. Their stunning collection of clothing has never failed to impress me, and the quality is simply unmatched. I recently made a mistake with my payment method, but their customer service team was incredibly understanding and helped me resolve the issue with patience and professionalism. After a minor hiccup with the cancellation process, I reordered my items and eagerly awaited their arrival. To my surprise, I received the initial cancelled order a few days later. Although initially frustrated, their team promptly assisted me in returning the duplicate order without any hassle. Boston Proper's dedication to customer satisfaction is truly commendable. Despite the temporary inconvenience, their exceptional clothing and top-notch service have turned me into a loyal customer. I cannot recommend Boston Proper enough to anyone looking for stylish, high-quality fashion and outstanding customer care. They have earned my trust and loyalty for life.

Turning a Frustrating Experience into a Positive Outcome with Boston Proper

When I first ordered from Boston Proper, I made the mistake of using the wrong credit card. Panicking, I immediately tried to cancel the order, only to find out that the process would take 48 long hours. Despite the initial setback, I was determined to make things right. After finally canceling the order, I reordered the items a week later, feeling wary of the potential hassle. To my surprise, the clothes arrived promptly, and I was thrilled—until I received the cancelled order two days later. Faced with the inconvenience of handling the return, I found myself frustrated and overwhelmed. Venturing to a FedEx location to send the items back felt like an unnecessary chore, and I couldn't help but feel disheartened by the entire ordeal. Despite the initial challenges, I must commend the Boston Proper team for their exceptional customer service. They were incredibly understanding and supportive throughout the cancellation and return process. They turned a potentially negative experience into a positive one, restoring my confidence in their brand. While the initial mix-up and subsequent return may have been taxing, the dedication and kindness displayed by the Boston Proper team truly made a difference. Their proactive approach and commitment to customer satisfaction have earned my loyalty, and I look forward to future experiences with them—albeit with the correct credit card next time! Thank you, Boston Proper, for going above and beyond to make things right.

Ending my long time relationship with…

After a long and trusting relationship with Boston Proper, I recently encountered a frustrating issue with my order. I purchased a blazer, only to realize that my old address was listed as the shipping address. Despite reaching out within minutes of receiving the confirmation, I faced an exasperating ordeal with customer service. Each representative I spoke to passed the blame and refused to rectify the situation or halt the shipment. The suggestion to contact the current residents at my previous address to retrieve the package seemed unreasonable. I firmly requested a replacement to be sent to my current address at no extra cost, but my plea was declined. This disappointing experience left me questioning the customer care standards I had once praised. While this incident cast a shadow on our long-standing association, I hope that my feedback encourages Boston Proper to reevaluate their customer service protocols and prioritize efficient issue resolution. Despite this setback, I believe in the brand's potential to reclaim its reputation for outstanding service and style.

Rekindling my shopping journey with Boston Proper!

After facing a disappointing mishap with a recent blazer order, I found myself on the verge of ending my long-standing relationship with Boston Proper. When I noticed that my old address was listed as the shipping destination, panic set in. Despite having updated my details previously, the mistake slipped through the cracks. A quick call to customer service revealed a frustrating cycle of blame-shifting and unhelpful responses. They seemed unable or unwilling to rectify the error, leaving me with the absurd suggestion of chasing down the current residents of my old address to retrieve the package. As frustration mounted, I felt disheartened and ready to sever ties with a brand I had once trusted. However, just as I was about to bid farewell to Boston Proper for good, a glimmer of hope appeared. Determined to give them one last chance, I reached out once more, explaining my predicament in detail. To my surprise, this time, I was met with empathy and understanding. The customer service representative acknowledged the oversight and swiftly initiated a replacement shipment to my current address, free of charge. Their genuine concern and proactive approach not only salvaged the situation but also reignited my faith in the brand. Through their prompt resolution and courteous handling of the situation, Boston Proper not only retained a customer but also gained an advocate. This experience, though initially rocky, ultimately showcased the value of effective problem-solving and customer care. Boston Proper's willingness to admit fault and rectify the issue speaks volumes about their commitment to customer satisfaction. As I eagerly await my new blazer, I can't help but appreciate the opportunity for reconciliation and the chance to continue my shopping journey with renewed appreciation for a brand that prioritizes its customers.

Boston Proper always efuses to cancel orders

As a long-time customer of Boston Proper, I feel compelled to share my genuine experience with this brand. From the moment I discovered their fashion-forward pieces, I was hooked. However, what truly sets Boston Proper apart is their unwavering commitment to customer satisfaction. I recently had a minor hiccup with an order and needed to cancel it promptly. Despite reaching out within just a few minutes of placing the order, I was met with a refusal to cancel. Understandably, I was disheartened by this initial interaction. Yet, instead of dwelling on the issue, I decided to connect with their customer service team once again, expressing my concerns in a calm and respectful manner. To my astonishment, Boston Proper not only listened intently to my predicament but also went above and beyond to rectify the situation. Their dedicated representative worked tirelessly to ensure that my needs were met, and the issue was promptly resolved to my utmost satisfaction. Though the initial experience may have left me feeling uncertain, Boston Proper's commitment to their customers shone through brightly in the end. Their willingness to go the extra mile and ensure that I, as a customer, felt valued and heard is what truly sets them apart. In an era where exceptional customer service can be hard to come by, Boston Proper has proven time and time again that they prioritize their customers' happiness above all else. I feel reassured knowing that I can continue to support a brand that not only offers stunning fashion but also stands behind their customers with genuine care and dedication. Boston Proper, thank you for transforming a potentially disappointing experience into a shining example of exceptional customer service. You have undoubtedly solidified my loyalty, and I eagerly anticipate continuing my journey as a satisfied customer.

Do not buy from them’ I received a…

I couldn't disagree more with the sentiment expressed in the above review. My recent experience with bostonproper.com has been nothing short of exceptional. Despite a minor issue with a damaged item I received, their customer service team went above and beyond to rectify the situation. When I contacted them about the damaged item, they promptly offered to send a replacement at no extra cost, even though it was a final sale. The level of care and understanding they displayed truly impressed me. Not to mention, their willingness to provide a solution reaffirmed my trust in their commitment to customer satisfaction. I understand that everyone's experience can differ, but I can honestly say that I will continue to be a loyal customer of bostonproper.com. The quality of their products, combined with the outstanding customer support, has earned my respect and loyalty. Thank you, bostonproper.com, for your exceptional service and for valuing your customers.

Unparalleled Customer Service and Unwavering Commitment to Quality

My experience with bostonproper.com has been nothing short of exceptional. Upon receiving a damaged item, I was initially disheartened, as it was a final sale. However, their team promptly assured me of a replacement and even provided visual evidence of the item's pristine condition. What truly stood out was their unwavering commitment to customer satisfaction. Despite my initial hesitation, their dedicated customer service team went above and beyond to address my concerns and ensure that I received a flawless replacement. Their professionalism and empathetic approach transformed my initial disappointment into absolute delight. As a discerning shopper, I place immense value on exceptional customer service and high-quality products. Boston Proper not only met but exceeded my expectations, leaving me thoroughly impressed. I will continue to support this reputable brand with confidence, knowing that they prioritize their customers' satisfaction above all else. Thank you, bostonproper.com, for your unparalleled dedication to excellence.